HPLIP

filter/foomatic-rip failed Ubuntu 9.04

Asked by David Vincent-Jones

I am now having a problem with one of my two printers.

My HP Photosmart Pro B8800 works/prints just fine.

My HP 970 Cxi has stopped functioning.
I am getting the printing error message '/usr/cups/filter/foomatic-rip failed'

In order to try and remedy the situation:
I have just installed the latest HPLIP and at the conclusion I was able to run a test print.
I then immediately used the HP device manager to try and run a second test print .. it failed.
No other software is able to print through this printer.

Question information

Language:
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Status:
Solved
For:
HPLIP Edit question
Assignee:
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Solved by:
Stan Dolson
Solved:
Last query:
Last reply:
Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#1

Please run hp-check -t and post the output.

Thanks.

Aaron

Revision history for this message
David Vincent-Jones (davidvj) said : 		#2

On Mon, 2009-08-17 at 21:51 +0000, Aaron Albright wrote:
> Your question #80082 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/80082
>
> Status: Open => Needs information
>
> Aaron Albright requested for more information:
> Please run hp-check -t and post the output.
>
> Thanks.
>
> Aaron
>

The situation appears to be as a result of installing the latest hplip
version. I have double, double checked the paper setup in Device
Manager, CUPS and on any software from which I have tried to print, all
without success.

On the B8850 I am now unable to print anything ... even a test from the
Device Manager. All I get is much thrashing sounds and all lights
rapidly flashing for a few seconds and then nothing. If I turn off the
printer, unplug, wait, clear outstanding jobs from the buffer and then
reconnect again ... the same result.

On the Deskjet 970cxi ink levels are no longer shown.

Below is the output that you requested.

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux david-laptop 2.6.28-15-generic #49-Ubuntu SMP Tue Aug 18 18:40:08
UTC 2009 i686 GNU/Linux

Distribution:
ubuntu 9.04

Checking Python version...
OK, version 2.6.2 installed

Checking PyQt 4.x version...
OK, version 4.4.4 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.3.9
error_log is set to level: info

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
 ------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with
the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the
-r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System
development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language
interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library
development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of
programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for
commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the
libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax
functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming
language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 3.9.8 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.8

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.9.8
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be
changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.9.8.36
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name = Photosmart-Pro-B8800-series
working_dir = .
device_uri = "hp:/usb/Photosmart_Pro_B8800_series?serial=MY82I11007053V"

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[installation]
version = 3.9.8.36
date_time = 09-08-19 12:40:19

[settings]
systray_messages = 0
systray_visible = 0

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
device_list =
interval = 5

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

  Device URI Model
  -------------------------------- ------------------------------
  hp:/usb/DeskJet_970C?serial=US9A HP DeskJet 970C
  D1K012JQ
  hp:/usb/Photosmart_Pro_B8800_ser HP Photosmart Pro B8800 series
  ies?serial=MY82I11007053V

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

DeskJet_970C
------------
Type: Printer
Device URI: hp:/usb/DeskJet_970C?serial=US9AD1K012JQ
PPD: /etc/cups/ppd/DeskJet_970C.ppd
PPD Description: HP Deskjet 970c, hpcups 3.9.8
Printer status: printer DeskJet_970C is idle. enabled since Tue 18 Aug
2009 05:02:10 PM PDT
Communication status: Good

Photosmart-Pro-B8800-series
---------------------------
Type: Printer
Device URI: hp:/usb/Photosmart_Pro_B8800_series?serial=MY82I11007053V
PPD: /etc/cups/ppd/Photosmart-Pro-B8800-series.ppd
PPD Description: HP Photosmart Pro b8800 Series, hpcups 3.9.6b
Printer status: printer Photosmart-Pro-B8800-series is idle. enabled
since Wed 19 Aug 2009 12:39:35 PM PDT
Communication status: Good

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
 -----------------

Checking for permissions of USB attached printers...

HP Device 0xd002 at 005:009:
    Device URI:
hp:/usb/Photosmart_Pro_B8800_series?serial=MY82I11007053V
    Device node: /dev/bus/usb/005/009
    Mode: 0660
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/005/009
# owner: lp
# group: lp
user::rw-
user:david:rw-
group::rw-
mask::rw-
other::---

HP Device 0x1004 at 005:004:
    Device URI: hp:/usb/DeskJet_970C?serial=US9AD1K012JQ
    Device node: /dev/bus/usb/005/004
    Mode: 0660
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/005/004
# owner: lp
# group: lp
user::rw-
user:david:rw-
group::rw-
mask::rw-
other::---

---------------
| USER GROUPS |
 ---------------

david adm dialout cdrom plugdev lpadmin admin sambashare

-----------
| SUMMARY |
 -----------

No errors or warnings.

Done.
david@david-laptop:~$

Revision history for this message
David Vincent-Jones (davidvj) said : 		#3

Just made a test of the b8800 through my Windows XP partition.
This was more than anything to check for a hardware malfunction.
Ran the test page and diagnostic page. Both ran correctly.

How do I get back to an earlier version of the software that could be more reliable?

Revision history for this message
David Vincent-Jones (davidvj) said : 		#4

I have now installed (in desperation) the most recent hplip driver. This appears to now work allowing me to utilize both printers.

Two outstanding issues only: only 7 of the 8 ink levels show for the B8850 and No ink levels show for the 970Cxi.

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#5

Hey David,

I haven't been able to reproduce the foomatic-rip failed problem, although it looks like you are working now.

I'm looking at the ink levels for the B8850 and I have found a problem with the Matte Black not showing up.

The Inks showed should be:

Photo Black
Light Gray
Matte Black
Cyan
Magenta
Yellow
Light Magenta
Light Cyan

The Inks currently being displayed are:

Photo black
Light gray
Cyan ink
Magenta ink
Yellow ink
Photo cyan
Photo magenta

So there are 3 problems:

The Matte Black isn't showing up.
The names displayed are not consistent with what are on the device.
The order of the inks are not consistent with what are on the device.

My ink levels output: (minus levels graphics)

----------------------------------------------------------------------

Cyan and magenta print head
Part No.: HP 70 (C9404A)
Health: Failed

Photo magenta and photo cyan print head
Part No.: HP 70 (C9405A)
Health: Good/OK

Black and yellow print head
Part No.: HP 70 (C9406A)
Health: Good/OK

Light gray and photo black print head
Part No.: HP 70 (C9407A)
Health: Good/OK

----------------------------------------------------------------------

Photo black ink cartridge
Part No.: HP 38 (C9413A)
Health: Good/OK

Light gray ink cartridge
Part No.: HP 38 (C9414A)
Health: Good/OK

Cyan ink cartridge
Part No.: HP 38 (C9415A)
Health: Good/OK

Magenta ink cartridge
Part No.: HP 38 (C9416A)
Health: Good/OK

Yellow ink cartridge
Part No.: HP 38 (C9417A)
Health: Good/OK

Photo cyan ink cartridge
Part No.: HP 38 (C9418A)
Health: Good/OK

Photo magenta ink cartridge
Part No.: HP 38 (C9419A)
Health: Good/OK

I'll work on having this fixed in the next release of HPLIP.

Thanks for the feedback--we appreciate it.

Aaron

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#6

Also as for the 970, we are no longer adding any new functionality for devices out of full support.

Sorry about that.

Aaron

Revision history for this message
Best Stan Dolson (stan-dolson) said : 		#7

The missing black ink level will be fixed in the next public release of HPLIP,
scheduled to be 3.9.10.

We will not be fixing the ink naming or ordering issues at this time.

Revision history for this message
David Vincent-Jones (davidvj) said : 		#8

Thank you ... problem solved