Graphics issue

Please run hp-check -t and post the output.

We are aware of this problem and will have a patch soon to correct it.

Thanks for your suppor tof HPLIP--we appreciate it.

Aaron

Until we get the PPD fixed use any Quality setting other than "Normal".

Hi Aaron,

I'm copying the output of hp-check.
Regards.

Santiago

*****************************************************************************

hp-check

HP Linux Imaging and Printing System (ver. 3.9.6)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before
compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if
the proper dependencies are
installed to successfully compile HPLIP.

2. Run-time check mode (-r or --run): Use this mode to determine if a
distro supplied package (.deb, .rpm, etc) or an already built HPLIP
supplied tarball has the proper
dependencies installed to successfully run.

3. Both compile- and run-time check mode (-b or --both) (Default): This
mode will check both of the above cases (both compile- and run-time
dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux linux-q3bf 2.6.27.23-0.1-default #1 SMP 2009-05-26 17:02:05 -0400
x86_64 x86_64 x86_64 GNU/Linux

Distribution:
suse 11.1

Checking Python version...
OK, version 2.6.0 installed

Checking PyQt 4.x version...
OK, version 4.5.1 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.3.9
warning: /etc/cups/cupsd.conf file not found or not accessible.

Checking for dbus/python-dbus...

dbus daemon is running.

python-dbus version: 0.83.0

------------------------------------

| COMPILE AND RUNTIME DEPENDENCIES |

------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with
the -c parameter (ie, hp-check -c).

note: To check for run-time only dependencies, re-run hp-check with the
-r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...

OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System
development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that
this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:

su -c "zypper --non-interactive --no-gpg-checks in
--auto-agree-with-licenses dbus-1-devel python-gobject2"

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language
interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library
development files...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that
this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:

su -c "zypper --non-interactive --no-gpg-checks in
--auto-agree-with-licenses net-snmp-devel"

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency.
Please make sure that this dependency is installed before installing or
running HPLIP.
To install this dependency, execute this command:

su -c "zypper --non-interactive --no-gpg-checks in
--auto-agree-with-licenses libtool libgphoto2-devel"

Checking for dependency: libusb - USB library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that
this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:

su -c "zypper --non-interactive --no-gpg-checks in
--auto-agree-with-licenses libusb-devel libusb-1_0-0"

Checking for dependency: make - GNU make utility to maintain groups of
programs...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency.
Please make sure that this dependency is installed before installing or
running HPLIP.
To install this dependency, execute this command:

su -c "zypper --non-interactive --no-gpg-checks in
--auto-agree-with-licenses make"

Checking for dependency: PIL - Python Imaging Library (required for
commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some
HPLIP functionality may not function properly.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency.
Please make sure that this dependency is installed before installing or
running HPLIP.
To install this dependency, execute this command:

su -c "zypper --non-interactive --no-gpg-checks in
--auto-agree-with-licenses python-devel python-xml"

Checking for dependency: Python libnotify - Python bindings for the
libnotify Desktop notifications...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some
HPLIP functionality may not function properly.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax
functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming
language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some
HPLIP functionality may not function properly.
To install this dependency, execute this command:

su -c "zypper --non-interactive --no-gpg-checks in
--auto-agree-with-licenses xsane sane-frontends"

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.9.6 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/manufacturer-PPDs/hplip
ppdbase=/usr/share/cups/model/manufacturer-PPDs
doc=/usr/share/doc/packages/hplip
icon=/usr/share/applications
cupsbackend=/usr/lib64/cups/backend
cupsfilter=/usr/lib64/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=no
cups-ppd-install=yes
internal-tag=3.9.6.54
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name =
working_dir = .
device_uri = "hp:/usb/Deskjet_D1400_series?serial=BR879GP05304Y1"

[commands]
scan = "/usr/bin/xscanimage "

[installation]
version = 3.9.6.54
date_time = 06/25/09 13:55:39

[settings]
systray_messages = 0
systray_visible = 0

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
device_list =
interval = 5

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model

  --------------------------------------------------
----------------------------------
  hp:/usb/Deskjet_D1400_series?serial=BR879GP05304Y1 HP Deskjet D1400
series

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

hpdeskjetd1400series
--------------------
Type: Printer
Device URI: hp:/usb/Deskjet_D1400_series?serial=BR879GP05304Y1
PPD: /etc/cups/ppd/hpdeskjetd1400series.ppd
PPD Description: HP Deskjet d1400 Series, hpcups 3.9.6.54
Printer status: printer hpdeskjetd1400series is idle. enabled since Thu
25 Jun 2009 09:26:18 AM ART
Communication status: Good

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x7904 at 003:005:
    Device URI: hp:/usb/Deskjet_D1400_series?serial=BR879GP05304Y1
    Device node: /dev/bus/usb/003/005
    Mode: 0664
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/003/005
# owner: lp
# group: lp
user::rw-
user:san:rw-
group::rw-
mask::rw-
other::r--

---------------
| USER GROUPS |
---------------

users bin dialout audio cdrom console video ftp

-----------
| SUMMARY |
-----------

error: 9 errors and/or warnings.

Summary of needed commands to run to satisfy missing dependencies:
su -c "zypper --non-interactive --no-gpg-checks in
--auto-agree-with-licenses dbus-1-devel python-gobject2"
su -c "zypper --non-interactive --no-gpg-checks in
--auto-agree-with-licenses net-snmp-devel"
su -c "zypper --non-interactive --no-gpg-checks in
--auto-agree-with-licenses libtool libgphoto2-devel"
su -c "zypper --non-interactive --no-gpg-checks in
--auto-agree-with-licenses libusb-devel libusb-1_0-0"
su -c "zypper --non-interactive --no-gpg-checks in
--auto-agree-with-licenses make"
su -c "zypper --non-interactive --no-gpg-checks in
--auto-agree-with-licenses python-devel python-xml"
su -c "zypper --non-interactive --no-gpg-checks in
--auto-agree-with-licenses xsane sane-frontends"

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Aaron Albright wrote:
> Your question #75290 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/75290
>
> Status: Open => Answered
>
> Aaron Albright proposed the following answer:
> Please run hp-check -t and post the output.
>
> We are aware of this problem and will have a patch soon to correct it.
>
> Thanks for your suppor tof HPLIP--we appreciate it.
>
> Aaron
>

We're doing a 3.9.6b release currently. Please retest with this release (once we are completed).

Thanks.

Aaron

Your advise works!
I'll be waiting for the patch.
Thanks

Santiago

David Suffield wrote:
> Your question #75290 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/75290
>
> David Suffield proposed the following answer:
> Until we get the PPD fixed use any Quality setting other than "Normal".
>

Please try with HPLIP 3.9.6b.

Thanks!

Aaron