I am not able to use the scanner in Linux Mint 20.2. I downloaded and ran the hplip-3.21.8.run file for Linux Mint and ran it. When I try to install the HP plugin I get the following output. Please help.
FileNotFoundError: [Errno 2] No such file or directory: '/var/crash/_usr_share_hplip_plugin.py.1000.crash'
Original exception was:
Traceback (most recent call last):
File "/usr/share/hplip/base/password.py", line 85, in get_distro_name
os_name = platform.dist()[0]
AttributeError: module 'platform' has no attribute 'dist'
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/usr/share/hplip/ui5/plugindialog.py", line 248, in NextButton_clicked
status, download_plugin_file, error_str = self.pluginObj.download(self.plugin_path,self.plugin_download_callback)
File "/usr/share/hplip/installer/pluginhandler.py", line 257, in download
core = core_install.CoreInstall()
File "/usr/share/hplip/installer/core_install.py", line 241, in __init__
self.passwordObj = password.Password(ui_mode)
File "/usr/share/hplip/base/password.py", line 118, in __init__
self.__readAuthType() # self.__authType
File "/usr/share/hplip/base/password.py", line 141, in __readAuthType
distro_name = get_distro_name().lower().replace(" ","")
File "/usr/share/hplip/base/password.py", line 88, in get_distro_name
os_name = distro.linux_distribution()[0]
File "/usr/lib/python3/dist-packages/distro.py", line 122, in linux_distribution
return _distro.linux_distribution(full_distribution_name)
File "/usr/lib/python3/dist-packages/distro.py", line 677, in linux_distribution
self.version(),
File "/usr/lib/python3/dist-packages/distro.py", line 737, in version
self.lsb_release_attr('release'),
File "/usr/lib/python3/dist-packages/distro.py", line 899, in lsb_release_attr
return self._lsb_release_info.get(attribute, '')
File "/usr/lib/python3/dist-packages/distro.py", line 552, in __get__
ret = obj.__dict__[self._fname] = self._f(obj)
File "/usr/lib/python3/dist-packages/distro.py", line 1012, in _lsb_release_info
stdout = subprocess.check_output(cmd, stderr=devnull)
File "/usr/lib/python3.8/subprocess.py", line 415, in check_output
return run(*popenargs, stdout=PIPE, timeout=timeout, check=True,
File "/usr/lib/python3.8/subprocess.py", line 516, in run
raise CalledProcessError(retcode, process.args,
subprocess.CalledProcessError: Command '('lsb_release', '-a')' returned non-zero exit status 1.
Checking for network connection...
Downloading plug-in from:
Traceback (most recent call last):
File "/usr/share/hplip/base/password.py", line 85, in get_distro_name
os_name = platform.dist()[0]
AttributeError: module 'platform' has no attribute 'dist'
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/usr/share/hplip/ui5/plugindialog.py", line 248, in NextButton_clicked
status, download_plugin_file, error_str = self.pluginObj.download(self.plugin_path,self.plugin_download_callback)
File "/usr/share/hplip/installer/pluginhandler.py", line 257, in download
core = core_install.CoreInstall()
File "/usr/share/hplip/installer/core_install.py", line 241, in __init__
self.passwordObj = password.Password(ui_mode)
File "/usr/share/hplip/base/password.py", line 118, in __init__
self.__readAuthType() # self.__authType
File "/usr/share/hplip/base/password.py", line 141, in __readAuthType
distro_name = get_distro_name().lower().replace(" ","")
File "/usr/share/hplip/base/password.py", line 88, in get_distro_name
os_name = distro.linux_distribution()[0]
File "/usr/lib/python3/dist-packages/distro.py", line 122, in linux_distribution
return _distro.linux_distribution(full_distribution_name)
File "/usr/lib/python3/dist-packages/distro.py", line 677, in linux_distribution
self.version(),
File "/usr/lib/python3/dist-packages/distro.py", line 737, in version
self.lsb_release_attr('release'),
File "/usr/lib/python3/dist-packages/distro.py", line 899, in lsb_release_attr
return self._lsb_release_info.get(attribute, '')
File "/usr/lib/python3/dist-packages/distro.py", line 552, in __get__
ret = obj.__dict__[self._fname] = self._f(obj)
File "/usr/lib/python3/dist-packages/distro.py", line 1012, in _lsb_release_info
stdout = subprocess.check_output(cmd, stderr=devnull)
File "/usr/lib/python3.8/subprocess.py", line 415, in check_output
return run(*popenargs, stdout=PIPE, timeout=timeout, check=True,
File "/usr/lib/python3.8/subprocess.py", line 516, in run
raise CalledProcessError(retcode, process.args,
subprocess.CalledProcessError: Command '('lsb_release', '-a')' returned non-zero exit status 1.
Error in sys.excepthook:
Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/apport_python_hook.py", line 153, in apport_excepthook
with os.fdopen(os.open(pr_filename,
FileNotFoundError: [Errno 2] No such file or directory: '/var/crash/_usr_share_hplip_plugin.py.1000.crash'
Original exception was:
Traceback (most recent call last):
File "/usr/share/hplip/base/password.py", line 85, in get_distro_name
os_name = platform.dist()[0]
AttributeError: module 'platform' has no attribute 'dist'
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/usr/share/hplip/ui5/plugindialog.py", line 248, in NextButton_clicked
status, download_plugin_file, error_str = self.pluginObj.download(self.plugin_path,self.plugin_download_callback)
File "/usr/share/hplip/installer/pluginhandler.py", line 257, in download
core = core_install.CoreInstall()
File "/usr/share/hplip/installer/core_install.py", line 241, in __init__
self.passwordObj = password.Password(ui_mode)
File "/usr/share/hplip/base/password.py", line 118, in __init__
self.__readAuthType() # self.__authType
File "/usr/share/hplip/base/password.py", line 141, in __readAuthType
distro_name = get_distro_name().lower().replace(" ","")
File "/usr/share/hplip/base/password.py", line 88, in get_distro_name
os_name = distro.linux_distribution()[0]
File "/usr/lib/python3/dist-packages/distro.py", line 122, in linux_distribution
return _distro.linux_distribution(full_distribution_name)
File "/usr/lib/python3/dist-packages/distro.py", line 677, in linux_distribution
self.version(),
File "/usr/lib/python3/dist-packages/distro.py", line 737, in version
self.lsb_release_attr('release'),
File "/usr/lib/python3/dist-packages/distro.py", line 899, in lsb_release_attr
return self._lsb_release_info.get(attribute, '')
File "/usr/lib/python3/dist-packages/distro.py", line 552, in __get__
ret = obj.__dict__[self._fname] = self._f(obj)
File "/usr/lib/python3/dist-packages/distro.py", line 1012, in _lsb_release_info
stdout = subprocess.check_output(cmd, stderr=devnull)
File "/usr/lib/python3.8/subprocess.py", line 415, in check_output
return run(*popenargs, stdout=PIPE, timeout=timeout, check=True,
File "/usr/lib/python3.8/subprocess.py", line 516, in run
raise CalledProcessError(retcode, process.args,
subprocess.CalledProcessError: Command '('lsb_release', '-a')' returned non-zero exit status 1.