Photosmart - cartridges

Asked by jpcdb80 on 2021-02-10

Hallo ,

I work on the notebook met Zorin OS. My printer is a HP Photosmart C4380 all in one printer.
The firmware is HPlip version 3.17.10
I always used the original cartridges.
Now i baught a compatible black en color cartridge ( not original)
No problem when i repacled the color cartridge. It works fine.
But the black cartridge is not accepted/recognized.
I heard that i can change the policy that only original cartridges are accepted in the settings. But i don't find it in the settings.
Can i get help ?

thx

Jacques Peperstraete
Belgium

Question information

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For:
HPLIP Edit question
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Last reply:
brian_p (claremont102) said : #1

> I heard that i can change the policy...

Did you hear this from HP? Is it in the manual? Surely your issue
is with the cartridge vendor?

jpcdb80 (jpcdb80) said : #2

I think I have read it on the hp site, but i don't find it back . Shame on
me

Op wo 10 feb. 2021 om 12:30 schreef brian_p <
<email address hidden>>:

> Your question #695459 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/695459
>
> Status: Open => Needs information
>
> brian_p requested more information:
> > I heard that i can change the policy...
>
> Did you hear this from HP? Is it in the manual? Surely your issue
> is with the cartridge vendor?
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/hplip/+question/695459
>
> You received this question notification because you asked the question.
>

jpcdb80 (jpcdb80) said : #3

Here the link where i read it
it's in Dutch, and it is a solution in windows environment

https://www.secondlife-inkjets.nl/protection-uitschakelen

brian_p (claremont102) said : #4

My ENVY4500 has a wireless connection and is accessed with
http://IP_ADDRESS from a browser. HP Cartridge Protection is
under Settings.

jpcdb80 (jpcdb80) said : #5

that is my problem, i don't have a tab or possibility to open and change
the settings. I work with linux, not windows

[image: afbeelding.png]

Op wo 10 feb. 2021 om 15:25 schreef brian_p <
<email address hidden>>:

> Your question #695459 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/695459
>
> Status: Open => Answered
>
> brian_p proposed the following answer:
> My ENVY4500 has a wireless connection and is accessed with
> http://IP_ADDRESS from a browser. HP Cartridge Protection is
> under Settings.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/hplip/+question/695459/+confirm?answer_id=3
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/hplip/+question/695459
>
> You received this question notification because you asked the question.
>

shivani mandora (shivani1708) said : #6

Hi ,

It seems hardware issue. It has nothing to do with HPLIP driver.
Request you to contact HP hardware team.

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