HPLIP

Photosmart - cartridges

Asked by jpcdb80

Hallo ,

I work on the notebook met Zorin OS. My printer is a HP Photosmart C4380 all in one printer.
The firmware is HPlip version 3.17.10
I always used the original cartridges.
Now i baught a compatible black en color cartridge ( not original)
No problem when i repacled the color cartridge. It works fine.
But the black cartridge is not accepted/recognized.
I heard that i can change the policy that only original cartridges are accepted in the settings. But i don't find it in the settings.
Can i get help ?

thx

Jacques Peperstraete
Belgium

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Revision history for this message
brian_p (claremont102) said : 		#1

> I heard that i can change the policy...

Did you hear this from HP? Is it in the manual? Surely your issue
is with the cartridge vendor?

Revision history for this message
jpcdb80 (jpcdb80) said : 		#2

I think I have read it on the hp site, but i don't find it back . Shame on
me

Op wo 10 feb. 2021 om 12:30 schreef brian_p <
<email address hidden>>:

> Your question #695459 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/695459
>
> Status: Open => Needs information
>
> brian_p requested more information:
> > I heard that i can change the policy...
>
> Did you hear this from HP? Is it in the manual? Surely your issue
> is with the cartridge vendor?
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/hplip/+question/695459
>
> You received this question notification because you asked the question.
>

Revision history for this message
jpcdb80 (jpcdb80) said : 		#3

Here the link where i read it
it's in Dutch, and it is a solution in windows environment

https://www.secondlife-inkjets.nl/protection-uitschakelen

Revision history for this message
brian_p (claremont102) said : 		#4

My ENVY4500 has a wireless connection and is accessed with
http://IP_ADDRESS from a browser. HP Cartridge Protection is
under Settings.

Revision history for this message
jpcdb80 (jpcdb80) said : 		#5

that is my problem, i don't have a tab or possibility to open and change
the settings. I work with linux, not windows

[image: afbeelding.png]

Op wo 10 feb. 2021 om 15:25 schreef brian_p <
<email address hidden>>:

> Your question #695459 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/695459
>
> Status: Open => Answered
>
> brian_p proposed the following answer:
> My ENVY4500 has a wireless connection and is accessed with
> http://IP_ADDRESS from a browser. HP Cartridge Protection is
> under Settings.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/hplip/+question/695459/+confirm?answer_id=3
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/hplip/+question/695459
>
> You received this question notification because you asked the question.
>

Revision history for this message
shivani mandora (shivani1708) said : 		#6

Hi ,

It seems hardware issue. It has nothing to do with HPLIP driver.
Request you to contact HP hardware team.

Can you help with this problem?

Provide an answer of your own, or ask jpcdb80 for more information if necessary.

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