Laser Jet Pro MFP M148-M149 hplip 3.17.5 Won't Scan.

Hi ,

From logs it seems that you have not installed plugin to scan.

Please install plugin file from below

https://developers.hp.com/hp-linux-imaging-and-printing/plugins

Also install it using $sh hplip-3.20.11.plugin.run file

and you can use latest run file instead of 3.17.11 version.

Also , plugin file and run file version should match.

Really appreciate your help Shivani, and will attempt to follow
through.  I'll get back to you soon.

Sincerely Delano

On 2/10/21 2:05 AM, shivani mandora wrote:
> Your question #695434 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/695434
>
> Status: Open => Answered
>
> shivani mandora proposed the following answer:
> Hi ,
>
> >From logs it seems that you have not installed plugin to scan.
>
> Please install plugin file from below
>
> https://developers.hp.com/hp-linux-imaging-and-printing/plugins
>
> Also install it using $sh hplip-3.20.11.plugin.run file
>
> and you can use latest run file instead of 3.17.11 version.
>
> Also , plugin file and run file version should match.
>

Shivani, installed hplip-3.20.11. Tried vuescan without success. Also distro scan apps. i.e. Simple Scan without success. Here is a printout of "hp-check." I'll followup with an printout of hp-installer-log hplip-3.20.11. Is it possible an incorrect Cups set up is causing the problem?

HP Linux Imaging and Printing System (ver. 3.20.11)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

 Kernel: 5.4.0-65-generic #73~18.04.1-Ubuntu SMP Tue Jan 19 09:02:24 UTC 2021 GNU/Linux
 Host: jv1939-Inspiron-3471
 Proc: 5.4.0-65-generic #73~18.04.1-Ubuntu SMP Tue Jan 19 09:02:24 UTC 2021 GNU/Linux
 Distribution: 22 19.3
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.20.11
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for linuxmint distro 19.3 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.20.11

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.20.11
html=/usr/share/doc/hplip-3.20.11
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.20.11
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1613073848
pending_upgrade_time = 0
latest_available_version = 3.17.10

[installation]
date_time = 02/11/2021 12:09:20
version = 3.20.11

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------
| COMPILEDEP |
--------------

 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 7.5.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -

------------------------
| General Dependencies |
------------------------

 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
 python-xml Python XML libraries REQUIRED - 2.2.5 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
 sane-devel SANE - Scanning library development files REQUIRED - - OK -
 pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 5.1.0 OK -
 pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.12.1 OK -
 libpthread libpthread - POSIX threads library REQUIRED - 2.27 OK -
 python-devel Python devel - Python development files REQUIRED 2.2 2.7.17 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.2.7 OK -
 libavahi-dev libavahi-dev REQUIRED - - OK -
 python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.6 OK -
 cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
 reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.4.0 OK -
 pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.12.1 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.2.7 OK -
 python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.17 OK -
 python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 sane SANE - Scanning library REQUIRED - - OK -

----------------------
| Scan Configuration |
----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.20.11 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.20.11 OK 'hpaio found in /etc/sane.d/dll.conf'

-------------------------
| External Dependencies |
-------------------------

 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.26 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.27 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.2.7 OK 'CUPS Scheduler is running'
 network network -wget OPTIONAL - 1.19.4 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 dbus DBus - Message bus system REQUIRED - 1.12.2 OK -
 avahi-utils avahi-utils OPTIONAL - 0.7 OK -

---------------------
| Python Extentions |
---------------------

 hpmudext IO-Extension REQUIRED - 3.20.11 OK -
 cupsext CUPS-Extension REQUIRED - 3.20.11 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/HP_LaserJet_Pro_M148-M149?serial=VNB4M13614' is a Hewlett-Packard HP_LaserJet_Pro_M148-M149 all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- -------------------------
  hp:/usb/HP_LaserJet_Pro_M148-M14 HP LaserJet Pro M148-M149
  9?serial=VNB4M13614

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP_LaserJet_Pro_M148-M149
-------------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_Pro_M148-M149?serial=VNB4M13614
PPD: /etc/cups/ppd/HP_LaserJet_Pro_M148-M149.ppd
warning: Failed to read /etc/cups/ppd/HP_LaserJet_Pro_M148-M149.ppd ppd file
PPD Description:
Printer status: printer HP_LaserJet_Pro_M148-M149 is idle. enabled since Wed 10 Feb 2021 03:31:55 PM PST
Communication status: Good

LaserJet-Pro-M148
-----------------
Type: Unknown
Device URI: usb://HP/LaserJet%20Pro%20M148-M149?serial=VNB4M13614
PPD: /etc/cups/ppd/LaserJet-Pro-M148.ppd
warning: Failed to read /etc/cups/ppd/LaserJet-Pro-M148.ppd ppd file
PPD Description:
Printer status: printer LaserJet-Pro-M148 is idle. enabled since Wed 10 Feb 2021 07:19:08 AM PST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

--------------
| PERMISSION |
--------------

USB HP_LaserJet_Pro_M148-M149 Required - - OK Node:'/dev/bus/usb/001/003' Perm:' root lp rw- rw- rw- rw- r--'

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
None

Total Errors: 0
Total Warnings: 1

Done.
jv1939@jv1939-Inspiron-3471:~$

Shivani, Ran the hplip 3.20.11 installer to replace hplip 3.17.10. However: terminal, $ hplip the terminal reports hplip 3.17.10., and when terminal $ apt show hplip 3.20.11 terminal reports "No such package." When hplip 3.20.11 completed (Successfully) it notified its install log was created: Installer log saved in: hplip-install_Thu-11-Feb-2021_11:56:17.log

Shivani, will send over the install log, provided I can ever find it :-(

Hi ,

From your 3.20.11 logs I can see that plugins are still not installed.
Please install the plugin with same version and check again .

********
Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

***********