HPLIP

no fax feature hplip 3.9.4

Asked by sconymac

installed hplip for new office jet 6500 printer. So far everything is working except for the fax feature. Under preferences I find the fax command portion is grayed out.

You guys have done a great job with this application and I would really appreciate some help with getting the fax feature working properly

I am running:

Opensuse 11.1
IBM netvista 1.8 ghz
hplip via network cable.

Please respond here or by email

Mikescony1@ameritech,net

Question information

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Status:
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For:
HPLIP Edit question
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Solved by:
dwelch91
Solved:
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Last reply:
Revision history for this message
dwelch91 (dwelch91) said : 		#1

Please run hp-check -t and post the output.

On Fri, May 1, 2009 at 1:13 PM, sconymac <
<email address hidden>> wrote:

> New question #69536 on HPLIP:
> https://answers.launchpad.net/hplip/+question/69536
>
> installed hplip for new office jet 6500 printer. So far everything is
> working except for the fax feature. Under preferences I find the fax command
> portion is grayed out.
>
> You guys have done a great job with this application and I would really
> appreciate some help with getting the fax feature working properly
>
> I am running:
>
> Opensuse 11.1
> IBM netvista 1.8 ghz
> hplip via network cable.
>
> Please respond here or by email
>
> Mikescony1@ameritech,net
>
>
> --
> You received this question notification because you are a member of HP
> Linux Imaging and Printing, which is an answer contact for HPLIP.
>

Revision history for this message
sconymac (mikescony1) said : 		#2

here is the output of the hp-check util.

---------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 3.9.4 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.4

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/manufacturer-PPDs/hplip
ppdbase=/usr/share/cups/model/manufacturer-PPDs
doc=/usr/share/doc/packages/hplip
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=no
foomatic-ppd-install=yes
foomatic-rip-hplip-install=yes
cups-ppd-install=no
cups-drv-install=no
internal-tag=3.9.4.102
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name = Officejet_6500
printer =
working_dir = .
device_uri = "hp:/net/Officejet_6500_E709n?ip=192.168.1.66"

[commands]
fax = hp-sendfax -d %FAX_URI%
scan = xscanimage
prnt = hp-print -p%PRINTER%
pcard = hp-unload -d %DEVICE_URI%
cpy = hp-makecopies -d %DEVICE_URI%

[installation]
version = 3.9.4.102
date_time = 05/02/09 13:31:00

[settings]
systray_messages = 0
systray_visible = 0

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = true
type = 1

[polling]
enable = false
device_list =
interval = 5

-------------------------------
| DISCOVERED PARALLEL DEVICES |
 -------------------------------

No devices found.

Revision history for this message
dwelch91 (dwelch91) said : 		#3

"Under preferences I find the fax command portion is grayed out."

Where is this? What application?

Also, please post the output of:

hp-info -i

Thanks.

On Sat, May 2, 2009 at 11:39 AM, sconymac <
<email address hidden>> wrote:

> Question #69536 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/69536
>
> Status: Answered => Open
>
> sconymac is still having a problem:
> here is the output of the hp-check util.
>
> ---------------------
> | HPLIP INSTALLATION |
> ----------------------
>
>
> Currently installed HPLIP version...
> HPLIP 3.9.4 currently installed in '/usr/share/hplip'.
>
> Current contents of '/etc/hp/hplip.conf' file:
> # hplip.conf. Generated from hplip.conf.in by configure.
>
> [hplip]
> version=3.9.4
>
> [dirs]
> home=/usr/share/hplip
> run=/var/run
> ppd=/usr/share/cups/model/manufacturer-PPDs/hplip
> ppdbase=/usr/share/cups/model/manufacturer-PPDs
> doc=/usr/share/doc/packages/hplip
> icon=/usr/share/applications
> cupsbackend=/usr/lib/cups/backend
> cupsfilter=/usr/lib/cups/filter
> drv=/usr/share/cups/drv/hp
>
> # Following values are determined at configure time and cannot be changed.
> [configure]
> network-build=yes
> pp-build=yes
> gui-build=yes
> scanner-build=yes
> fax-build=yes
> dbus-build=yes
> cups11-build=no
> doc-build=yes
> shadow-build=no
> foomatic-drv-install=no
> foomatic-ppd-install=yes
> foomatic-rip-hplip-install=yes
> cups-ppd-install=no
> cups-drv-install=no
> internal-tag=3.9.4.102
> restricted-build=no
> ui-toolkit=qt4
> qt3=no
> qt4=yes
> policy-kit=no
>
>
> Current contents of '/var/lib/hp/hplip.state' file:
> # hplip.state - HPLIP runtime persistent variables.
>
> [plugin]
> installed=0
> eula=0
>
>
> Current contents of '~/.hplip/hplip.conf' file:
> [last_used]
> printer_name = Officejet_6500
> printer =
> working_dir = .
> device_uri = "hp:/net/Officejet_6500_E709n?ip=192.168.1.66"
>
> [commands]
> fax = hp-sendfax -d %FAX_URI%
> scan = xscanimage
> prnt = hp-print -p%PRINTER%
> pcard = hp-unload -d %DEVICE_URI%
> cpy = hp-makecopies -d %DEVICE_URI%
>
> [installation]
> version = 3.9.4.102
> date_time = 05/02/09 13:31:00
>
> [settings]
> systray_messages = 0
> systray_visible = 0
>
> [fax]
> email_address =
> voice_phone =
>
> [refresh]
> rate = 30
> enable = true
> type = 1
>
> [polling]
> enable = false
> device_list =
> interval = 5
>
>
> -------------------------------
> | DISCOVERED PARALLEL DEVICES |
> -------------------------------
>
> No devices found.
>
> --
> You received this question notification because you are a member of HP
> Linux Imaging and Printing, which is an answer contact for HPLIP.
>

Revision history for this message
sconymac (mikescony1) said : 		#4

Hello dwelch91:

To give further information:

Application is HPLIP 3.9.4
The problem is with the fax function of this application.
Problem exist in hp set-up and under device manager.

Under setup the you cannot enter the fax information
and under HP Device manager / Configure / preferences
you will find under the Command (advanced) tab
Portions for Print, send PC fax, Unload Photo card, and Make copies
all grayed out.

Here is the other information that you requested.
hp-info -i:

HP Linux Imaging and Printing System (ver. 3.9.4)
Device Information Utility ver. 5.2

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Using device: hp:/net/Officejet_6500_E709n?ip=192.168.1.66

hp:/net/Officejet_6500_E709n?ip=192.168.1.66

Device Parameters (dynamic data):
  Parameter Value(s)
  ---------------------------- ----------------------------------------------------------
  agent1-ack False
  agent1-desc Black ink cartridge
  agent1-dvc 0
  agent1-health 0
  agent1-health-desc Good/OK
  agent1-hp-ink False
  agent1-id 0
  agent1-kind 2
  agent1-known False
  agent1-level 90
  agent1-level-trigger 0
  agent1-sku 04/04XL
  agent1-type 1
  agent1-virgin False
  agent2-ack False
  agent2-desc Cyan ink cartridge
  agent2-dvc 0
  agent2-health 0
  agent2-health-desc Good/OK
  agent2-hp-ink False
  agent2-id 0
  agent2-kind 2
  agent2-known False
  agent2-level 90
  agent2-level-trigger 0
  agent2-sku 04/04XL
  agent2-type 4
  agent2-virgin False
  agent3-ack False
  agent3-desc Magenta ink cartridge
  agent3-dvc 0
  agent3-health 0
  agent3-health-desc Good/OK
  agent3-hp-ink False
  agent3-id 0
  agent3-kind 2
  agent3-known False
  agent3-level 90
  agent3-level-trigger 0
  agent3-sku 04/04XL
  agent3-type 5
  agent3-virgin False
  agent4-ack False
  agent4-desc Yellow ink cartridge
  agent4-dvc 0
  agent4-health 0
  agent4-health-desc Good/OK
  agent4-hp-ink False
  agent4-id 0
  agent4-kind 2
  agent4-known False
  agent4-level 100
  agent4-level-trigger 0
  agent4-sku 04/04XL
  agent4-type 6
  agent4-virgin False
  back-end hp
  cups-printer Officejet_6500
  cups-uri hp:/net/Officejet_6500_E709n?ip=192.168.1.66
  dev-file
  device-state 1
  device-uri hp:/net/Officejet_6500_E709n?ip=192.168.1.66
  deviceid MFG:HP;MDL:Officejet 6500
                                E709n;CMD:MLC,PCL,DW-PCL,PML,802.11,802.3,DESKJET,DYN;1284
                                .4DL:4d,4e,1;CLS:PRINTER;DES:CB057A;LEDMDIS:DOT4#44;SN:MY8
                                CB2137H056Q;S:038080C484001021005a0c8000045d0005a44d0005a4
                                6d0006441d0005a;Z:0102,05000009000001000001000001000001,06
                                00,0700000000000000000000,0b000000000000000000000000000000
                                000000000000000000000000000000,0c0,0e00000000000000000000,
                                0f00000000000000000000,10000002000008000008000008000008,11
                                0,12000,150;
  duplexer 1
  error-state 0
  fax-uri hpfax:/net/Officejet_6500_E709n?ip=192.168.1.66
  host 192.168.1.66
  in-tray1 True
  in-tray2 False
  is-hp True
  media-path 1
  panel 0
  panel-line1
  panel-line2
  photo-tray 0
  port 1
  r 0
  revision 3
  rg 000
  rr 000000
  rs 000000000
  scan-uri hpaio:/net/Officejet_6500_E709n?ip=192.168.1.66
  serial MY8CB2137H056Q
  status-code 1000
  status-desc Idle
  supply-door 0
  top-door 1

Model Parameters (static data):
  Parameter Value(s)
  ---------------------------- ----------------------------------------------------------
  align-type 1
  clean-type 1
  color-cal-type 0
  copy-type 3
  embedded-server-type 1
  fax-type -1
  fw-download False
  icon officejet_j5500_series.png
  io-mfp-mode 3
  io-mode 1
  io-support 6
  job-storage 0
  linefeed-cal-type 0
  model Officejet_6500_E709n
  model-ui HP Officejet 6500 e709n
  model1 HP Officejet 6500 Wireless All-in-One Printer - E709n
  monitor-type 0
  panel-check-type 1
  pcard-type 2
  plugin 0
  plugin-reason 0
  power-settings 0
  pq-diag-type 0
  r-type 1
  r0-agent1-kind 2
  r0-agent1-sku 04/04XL
  r0-agent1-type 1
  r0-agent2-kind 2
  r0-agent2-sku 04/04XL
  r0-agent2-type 4
  r0-agent3-kind 2
  r0-agent3-sku 04/04XL
  r0-agent3-type 5
  r0-agent4-kind 2
  r0-agent4-sku 04/04XL
  r0-agent4-type 6
  r0-agent5-kind 2
  r0-agent5-sku 04/04XL
  r0-agent5-type 16
  r1-agent1-kind 2
  r1-agent1-sku 04/04XL
  r1-agent1-type 1
  r1-agent2-kind 2
  r1-agent2-sku 04/04XL
  r1-agent2-type 4
  r1-agent3-kind 2
  r1-agent3-sku 04/04XL
  r1-agent3-type 5
  r1-agent4-kind 2
  r1-agent4-sku 04/04XL
  r1-agent4-type 6
  r1-agent5-kind 2
  r1-agent5-sku 04/04XL
  r1-agent5-type 16
  r2-agent1-kind 2
  r2-agent1-sku 360/360XL
  r2-agent1-type 1
  r2-agent2-kind 2
  r2-agent2-sku 360/360XL
  r2-agent2-type 4
  r2-agent3-kind 2
  r2-agent3-sku 360/360XL
  r2-agent3-type 5
  r2-agent4-kind 2
  r2-agent4-sku 360/360XL
  r2-agent4-type 6
  r2-agent5-kind 2
  r2-agent5-sku 360/360XL
  r2-agent5-type 16
  r4-agent1-kind 2
  r4-agent1-sku 155/155XL
  r4-agent1-type 1
  r4-agent2-kind 2
  r4-agent2-sku 155/155XL
  r4-agent2-type 4
  r4-agent3-kind 2
  r4-agent3-sku 155/155XL
  r4-agent3-type 5
  r4-agent4-kind 2
  r4-agent4-sku 155/155XL
  r4-agent4-type 6
  r4-agent5-kind 2
  r4-agent5-sku 155/155XL
  r4-agent5-type 16
  r8-agent1-kind 2
  r8-agent1-sku 808/808XL
  r8-agent1-type 1
  r8-agent2-kind 2
  r8-agent2-sku 808/808XL
  r8-agent2-type 4
  r8-agent3-kind 2
  r8-agent3-sku 808/808XL
  r8-agent3-type 5
  r8-agent4-kind 2
  r8-agent4-sku 808/808XL
  r8-agent4-type 6
  r8-agent5-kind 2
  r8-agent5-sku 808/808XL
  r8-agent5-type 16
  scan-style 0
  scan-type 1
  status-battery-check 0
  status-dynamic-counters 2
  status-type 2
  support-released True
  support-subtype 2202411
  support-type 2
  support-ver 3.9.4
  tech-class ['DJGenericVIP']
  tech-subclass ['Normal']
  tech-type 2
  usb-pid 17682
  usb-vid 1008

Status History (most recent first):
  Date/Time Code Status Description User Job ID
  -------------------- ----- ---------------------------------------- -------- --------
  05/03/09 11:33:01 1000 Idle emerald 0
  05/03/09 11:14:27 501 Print job has completed emerald 509
  05/03/09 11:12:47 500 Started a print job emerald 509

Done.

Revision history for this message
Best dwelch91 (dwelch91) said : 		#5

Please upgrade to HPLIP 3.9.4b. I believe this was addressed in that
release.

On Sun, May 3, 2009 at 9:40 AM, sconymac <
<email address hidden>> wrote:

> Question #69536 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/69536
>
> Status: Answered => Open
>
> sconymac is still having a problem:
> Hello dwelch91:
>
> To give further information:
>
> Application is HPLIP 3.9.4
> The problem is with the fax function of this application.
> Problem exist in hp set-up and under device manager.
>
> Under setup the you cannot enter the fax information
> and under HP Device manager / Configure / preferences
> you will find under the Command (advanced) tab
> Portions for Print, send PC fax, Unload Photo card, and Make copies
> all grayed out.
>
> Here is the other information that you requested.
> hp-info -i:
>
> HP Linux Imaging and Printing System (ver. 3.9.4)
> Device Information Utility ver. 5.2
>
> Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
> This software comes with ABSOLUTELY NO WARRANTY.
> This is free software, and you are welcome to distribute it
> under certain conditions. See COPYING file for more details.
>
> Using device: hp:/net/Officejet_6500_E709n?ip=192.168.1.66
>
>
> hp:/net/Officejet_6500_E709n?ip=192.168.1.66
>
> Device Parameters (dynamic data):
> Parameter Value(s)
> ----------------------------
> ----------------------------------------------------------
> agent1-ack False
> agent1-desc Black ink cartridge
> agent1-dvc 0
> agent1-health 0
> agent1-health-desc Good/OK
> agent1-hp-ink False
> agent1-id 0
> agent1-kind 2
> agent1-known False
> agent1-level 90
> agent1-level-trigger 0
> agent1-sku 04/04XL
> agent1-type 1
> agent1-virgin False
> agent2-ack False
> agent2-desc Cyan ink cartridge
> agent2-dvc 0
> agent2-health 0
> agent2-health-desc Good/OK
> agent2-hp-ink False
> agent2-id 0
> agent2-kind 2
> agent2-known False
> agent2-level 90
> agent2-level-trigger 0
> agent2-sku 04/04XL
> agent2-type 4
> agent2-virgin False
> agent3-ack False
> agent3-desc Magenta ink cartridge
> agent3-dvc 0
> agent3-health 0
> agent3-health-desc Good/OK
> agent3-hp-ink False
> agent3-id 0
> agent3-kind 2
> agent3-known False
> agent3-level 90
> agent3-level-trigger 0
> agent3-sku 04/04XL
> agent3-type 5
> agent3-virgin False
> agent4-ack False
> agent4-desc Yellow ink cartridge
> agent4-dvc 0
> agent4-health 0
> agent4-health-desc Good/OK
> agent4-hp-ink False
> agent4-id 0
> agent4-kind 2
> agent4-known False
> agent4-level 100
> agent4-level-trigger 0
> agent4-sku 04/04XL
> agent4-type 6
> agent4-virgin False
> back-end hp
> cups-printer Officejet_6500
> cups-uri hp:/net/Officejet_6500_E709n?ip=192.168.1.66
> dev-file
> device-state 1
> device-uri
> hp:/net/Officejet_6500_E709n?ip=192.168.1.66
> deviceid MFG:HP;MDL:Officejet 6500
>
> E709n;CMD:MLC,PCL,DW-PCL,PML,802.11,802.3,DESKJET,DYN;1284
>
> .4DL:4d,4e,1;CLS:PRINTER;DES:CB057A;LEDMDIS:DOT4#44;SN:MY8
>
> CB2137H056Q;S:038080C484001021005a0c8000045d0005a44d0005a4
>
> 6d0006441d0005a;Z:0102,05000009000001000001000001000001,06
>
> 00,0700000000000000000000,0b000000000000000000000000000000
>
> 000000000000000000000000000000,0c0,0e00000000000000000000,
>
> 0f00000000000000000000,10000002000008000008000008000008,11
> 0,12000,150;
> duplexer 1
> error-state 0
> fax-uri
> hpfax:/net/Officejet_6500_E709n?ip=192.168.1.66
> host 192.168.1.66
> in-tray1 True
> in-tray2 False
> is-hp True
> media-path 1
> panel 0
> panel-line1
> panel-line2
> photo-tray 0
> port 1
> r 0
> revision 3
> rg 000
> rr 000000
> rs 000000000
> scan-uri
> hpaio:/net/Officejet_6500_E709n?ip=192.168.1.66
> serial MY8CB2137H056Q
> status-code 1000
> status-desc Idle
> supply-door 0
> top-door 1
>
> Model Parameters (static data):
> Parameter Value(s)
> ----------------------------
> ----------------------------------------------------------
> align-type 1
> clean-type 1
> color-cal-type 0
> copy-type 3
> embedded-server-type 1
> fax-type -1
> fw-download False
> icon officejet_j5500_series.png
> io-mfp-mode 3
> io-mode 1
> io-support 6
> job-storage 0
> linefeed-cal-type 0
> model Officejet_6500_E709n
> model-ui HP Officejet 6500 e709n
> model1 HP Officejet 6500 Wireless All-in-One
> Printer - E709n
> monitor-type 0
> panel-check-type 1
> pcard-type 2
> plugin 0
> plugin-reason 0
> power-settings 0
> pq-diag-type 0
> r-type 1
> r0-agent1-kind 2
> r0-agent1-sku 04/04XL
> r0-agent1-type 1
> r0-agent2-kind 2
> r0-agent2-sku 04/04XL
> r0-agent2-type 4
> r0-agent3-kind 2
> r0-agent3-sku 04/04XL
> r0-agent3-type 5
> r0-agent4-kind 2
> r0-agent4-sku 04/04XL
> r0-agent4-type 6
> r0-agent5-kind 2
> r0-agent5-sku 04/04XL
> r0-agent5-type 16
> r1-agent1-kind 2
> r1-agent1-sku 04/04XL
> r1-agent1-type 1
> r1-agent2-kind 2
> r1-agent2-sku 04/04XL
> r1-agent2-type 4
> r1-agent3-kind 2
> r1-agent3-sku 04/04XL
> r1-agent3-type 5
> r1-agent4-kind 2
> r1-agent4-sku 04/04XL
> r1-agent4-type 6
> r1-agent5-kind 2
> r1-agent5-sku 04/04XL
> r1-agent5-type 16
> r2-agent1-kind 2
> r2-agent1-sku 360/360XL
> r2-agent1-type 1
> r2-agent2-kind 2
> r2-agent2-sku 360/360XL
> r2-agent2-type 4
> r2-agent3-kind 2
> r2-agent3-sku 360/360XL
> r2-agent3-type 5
> r2-agent4-kind 2
> r2-agent4-sku 360/360XL
> r2-agent4-type 6
> r2-agent5-kind 2
> r2-agent5-sku 360/360XL
> r2-agent5-type 16
> r4-agent1-kind 2
> r4-agent1-sku 155/155XL
> r4-agent1-type 1
> r4-agent2-kind 2
> r4-agent2-sku 155/155XL
> r4-agent2-type 4
> r4-agent3-kind 2
> r4-agent3-sku 155/155XL
> r4-agent3-type 5
> r4-agent4-kind 2
> r4-agent4-sku 155/155XL
> r4-agent4-type 6
> r4-agent5-kind 2
> r4-agent5-sku 155/155XL
> r4-agent5-type 16
> r8-agent1-kind 2
> r8-agent1-sku 808/808XL
> r8-agent1-type 1
> r8-agent2-kind 2
> r8-agent2-sku 808/808XL
> r8-agent2-type 4
> r8-agent3-kind 2
> r8-agent3-sku 808/808XL
> r8-agent3-type 5
> r8-agent4-kind 2
> r8-agent4-sku 808/808XL
> r8-agent4-type 6
> r8-agent5-kind 2
> r8-agent5-sku 808/808XL
> r8-agent5-type 16
> scan-style 0
> scan-type 1
> status-battery-check 0
> status-dynamic-counters 2
> status-type 2
> support-released True
> support-subtype 2202411
> support-type 2
> support-ver 3.9.4
> tech-class ['DJGenericVIP']
> tech-subclass ['Normal']
> tech-type 2
> usb-pid 17682
> usb-vid 1008
>
> Status History (most recent first):
> Date/Time Code Status Description
> User Job ID
> -------------------- ----- ----------------------------------------
> -------- --------
> 05/03/09 11:33:01 1000 Idle
> emerald 0
> 05/03/09 11:14:27 501 Print job has completed
> emerald 509
> 05/03/09 11:12:47 500 Started a print job
> emerald 509
>
>
> Done.
>
> You received this question notification because you are a member of HP
> Linux Imaging and Printing, which is an answer contact for HPLIP.
>

Revision history for this message
sconymac (mikescony1) said : 		#6

Thanks dwelch91, that solved my question.