Linux Mint 19.3 Cinnamon HP LaserJet Professional P1102w The printer has stopped working all of a sudden a few days ago since applying system updates on 20Jan2021. I have installed the latest hplip-3.20.11 over the previous hplip-3.17.10 when the printer failed to print. However, hp-setup cannot discover the USB connected printer although it is listed in CUPS. I changed the URI to USB connected in Mint's System Settings\Printers and tried to print a test page. The job just kept on "processing: rendering complete". hp-check -t said that my printer model is unsupported. Your list of supported printers clearly indicated that hplip-3.20.11.run is the correct download for my Linux distribution. A test page ca b printed after adding printer, but documents sent cannot be printed. The status n\in CUPS is "Idle - Filter failed". I followed your automatic installation instructions. Running hp-setup on restart of the computer, plugin was successfully downloaded. On the next step, I selected the 1st option (printer connected to USB) but the error reported "no devices found on bus: usb". showed that the printer's connection is "direct usb". On my computer's System Settings\Printers, it showed that the printer is "connected to local host". output: hplip: Installed: (none) Candidate: 3.17.10+repack0-5 Version table: 3.17.10+repack0-5 500 500 http://mirror.internode.on.net/pub/ubuntu/ubuntu bionic/main amd64 Packages 100 /var/lib/dpkg/status output: HP-LaserJet-Professional-P1102w accepting requests since Sun 24 Jan 2021 11:21:28 ACDT output: Searching... (bus=usb, search=(None), desc=0) error: No devices found on bus: usb Searching... (bus=usb, search=(None), desc=0) error: No devices found on bus: usb Searching... (bus=usb, search=(None), desc=2) Outpost from hp-check -t : HP Linux Imaging and Printing System (ver. 3.20.11) Dependency/Version Check Utility ver. 15.1 Copyright (c) 2001-18 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Note: hp-check can be run in three modes: 1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP. 2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run. 3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies). Check types: a. EXTERNALDEP - External Dependencies b. GENERALDEP - General Dependencies (required both at compile and run time) c. COMPILEDEP - Compile time Dependencies d. [All are run-time checks] PYEXT SCANCONF QUEUES PERMISSION Status Types: OK MISSING - Missing Dependency or Permission or Plug-in INCOMPAT - Incompatible dependency-version or Plugin-version --------------- | SYSTEM INFO | --------------- Kernel: 4.15.0-54-generic #58-Ubuntu SMP Mon Jun 24 10:55:24 UTC 2019 GNU/Linux Host: daisy-NUC8i7BEH Proc: 4.15.0-54-generic #58-Ubuntu SMP Mon Jun 24 10:55:24 UTC 2019 GNU/Linux Distribution: 22 19.3 Bitness: 64 bit ----------------------- | HPLIP CONFIGURATION | ----------------------- HPLIP-Version: HPLIP 3.20.11 HPLIP-Home: /usr/share/hplip HPLIP-Installation: Auto installation is supported for linuxmint distro 19.3 version Current contents of '/etc/hp/hplip.conf' file: # hplip.conf. Generated from hplip.conf.in by configure. [hplip] version=3.20.11 [dirs] home=/usr/share/hplip run=/var/run ppd=/usr/share/ppd/HP ppdbase=/usr/share/ppd doc=/usr/share/doc/hplip-3.20.11 html=/usr/share/doc/hplip-3.20.11 icon=/usr/share/applications cupsbackend=/usr/lib/cups/backend cupsfilter=/usr/lib/cups/filter drv=/usr/share/cups/drv/hp bin=/usr/bin apparmor=/etc/apparmor.d # Following values are determined at configure time and cannot be changed. [configure] network-build=yes libusb01-build=no pp-build=no gui-build=yes scanner-build=yes fax-build=yes dbus-build=yes cups11-build=no doc-build=yes shadow-build=no hpijs-install=no foomatic-drv-install=no foomatic-ppd-install=no foomatic-rip-hplip-install=no hpcups-install=yes cups-drv-install=yes cups-ppd-install=no internal-tag=3.20.11 restricted-build=no ui-toolkit=qt4 qt3=no qt4=yes qt5=no policy-kit=no lite-build=no udev_sysfs_rules=no hpcups-only-build=no hpijs-only-build=no apparmor_build=yes class-driver=no Current contents of '/var/lib/hp/hplip.state' file: [plugin] installed = 1 eula = 1 version = 3.20.11 Current contents of '~/.hplip/hplip.conf' file: [upgrade] notify_upgrade = true last_upgraded_time = 1611445524 pending_upgrade_time = 0 latest_available_version = 3.17.10 [installation] date_time = 24/01/21 12:07:06 version = 3.20.11

-------------- | COMPILEDEP | -------------- gcc gcc - GNU Project C and C++ Compiler REQUIRED - 7.5.0 OK - make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK - libtool libtool - Library building support services REQUIRED - 2.4.6 OK - ------------------------ | General Dependencies | ------------------------ libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK - python-xml Python XML libraries REQUIRED - 2.2.5 OK - libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK - sane-devel SANE - Scanning library development files REQUIRED - - OK - pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 5.1.0 OK - pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.12.1 OK - libpthread libpthread - POSIX threads library REQUIRED - 2.27 OK - python-devel Python devel - Python development files REQUIRED 2.2 2.7.17 OK - cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.2.7 OK - libavahi-dev libavahi-dev REQUIRED - - OK - python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.6 OK - cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK - reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.4.0 OK - pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.12.1 OK - libusb libusb - USB library REQUIRED - 1.0 OK - cups-image CUPS image - CUPS image development files REQUIRED - 2.2.7 OK - python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.17 OK - python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK - libjpeg libjpeg - JPEG library REQUIRED - - OK - sane SANE - Scanning library REQUIRED - - OK - ---------------------- | Scan Configuration | ---------------------- scanext Scan-SANE-Extension REQUIRED - 3.20.11 OK - hpaio HPLIP-SANE-Backend REQUIRED - 3.20.11 OK 'hpaio found in /etc/sane.d/dll.conf' ------------------------- | External Dependencies | ------------------------- gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.26 OK - scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.27 OK - cups CUPS - Common Unix Printing System REQUIRED 1.1 2.2.7 OK 'CUPS Scheduler is running' network network -wget OPTIONAL - 1.19.4 OK - policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK - xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK - dbus DBus - Message bus system REQUIRED - 1.12.2 OK - avahi-utils avahi-utils OPTIONAL - 0.7 OK - --------------------- | Python Extentions | --------------------- hpmudext IO-Extension REQUIRED - 3.20.11 OK - cupsext CUPS-Extension REQUIRED - 3.20.11 OK - ------------------------------ | DISCOVERED SCANNER DEVICES | ------------------------------ No Scanner found. -------------------------- | DISCOVERED USB DEVICES | -------------------------- No devices found. --------------------------------- | INSTALLED CUPS PRINTER QUEUES | --------------------------------- HP-LaserJet-Professional-P1102w ------------------------------- Type: Unknown Device URI: usb://HP/LaserJet%20Professional%20P1102w?serial=000000000Q91GJ7VPR1a PPD: /etc/cups/ppd/HP-LaserJet-Professional-P1102w.ppd warning: Failed to read /etc/cups/ppd/HP-LaserJet-Professional-P1102w.ppd ppd file PPD Description: Printer status: printer HP-LaserJet-Professional-P1102w is idle. enabled Rendering completed21 11:21:28 ACDT warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices. -------------- | PERMISSION | -------------- error: Unsupported model: HP_LaserJet_Professional_P1102w ----------- | SUMMARY | ----------- Missing Required Dependencies ----------------------------- None Missing Optional Dependencies ----------------------------- None Total Errors: 0 Total Warnings: 1 Done. daisy@daisy-NUC8i7BEH:~$

When	Who	Action	New State
2021-01-25	shivani mandora	Answer	Answered
2021-01-26	Daisy Bachmann	Reopen	Open
2021-01-26	Manfred Hampl	Answer	Answered
2021-01-28	Daisy Bachmann	Reopen	Open
2021-01-28	Manfred Hampl	Answer	Answered

HPLIP

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