HPLIP v3.17.10 won't connect to Ojet Pro 9010 (Mint 19.3)

Asked by SaintDanBert on 2020-10-30

I can ping the printer from my Mint 19.3 laptop but HPLIP does not detect. I try to identify the printer using its IP address without success.

This same laptop connects to an Ojet 8600 -- also using manual IP method -- without troubles. The all OJ8600 features work fine.

uname -a
Linux XXXXXX 5.4.0-52-generic #57~18.04.1-Ubuntu SMP Thu Oct 15 14:04:49 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux

HPLIP
Edition: v3.17.10
Device Mgr: 15.0 (Qt4)

Question information

Language:
English Edit question
Status:
Expired
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
2020-11-07
Last reply:
2020-11-23

This question was reopened

shivani mandora (shivani1708) said : #1

Hi ,

Can you please download latest hplip from the portal 3.20.9 and check once again .

The version you are using seems to be very old.

I'm using the HPLIP from the Linux Mint 19.3 repositories...
I don't know the steps to download from the HPLIP project then "replace"
what
'mint-update' 'synaptic' etc installed to my workstation.

Can you steer me to HOWTO from some source -- including a web address
for the
download file(s) you want me to try?

Thanks in advance,
~~~ 0;-Dan

On 11/2/20 1:40 AM, shivani mandora wrote:
> Your question #693740 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/693740
>
> Status: Open => Answered
>
> shivani mandora proposed the following answer:
> Hi ,
>
> Can you please download latest hplip from the portal 3.20.9 and check
> once again .
>
> The version you are using seems to be very old.
>

I fetched the Mint 19.3 installer [*.run file].  I've attached the two
log files for your review.

During execution, the script wanted dependencies.  I installed them all
without error.

During execution I got ERRORS
One of the errors appears to be a simple command line typo.  I'll try to
find it, fix it and run things again.    (config.log extract below)
=====
Target: x86_64-linux-gnu
Configured with: ../src/configure -v --with-pkgversion='Ubuntu
7.5.0-3ubuntu1~18.04'
--with-bugurl=file:///usr/share/doc/gcc-7/README.Bugs
--enable-languages=c,ada,c++,go,brig,d,fortran,objc,obj-c++
--prefix=/usr --with-gcc-major-version-only --program-suffix=-7
--program-prefix=x86_64-linux-gnu- --enable-shared
--enable-linker-build-id --libexecdir=/usr/lib
--without-included-gettext --enable-threads=posix --libdir=/usr/lib
--enable-nls --enable-bootstrap --enable-clocale=gnu
--enable-libstdcxx-debug --enable-libstdcxx-time=yes
--with-default-libstdcxx-abi=new --enable-gnu-unique-object
--disable-vtable-verify --enable-libmpx --enable-plugin
--enable-default-pie --with-system-zlib --with-target-system-zlib
--enable-objc-gc=auto --enable-multiarch --disable-werror
--with-arch-32=i686 --with-abi=m64 --with-multilib-list=m32,m64,mx32
--enable-multilib --with-tune=generic
--enable-offload-targets=nvptx-none --without-cuda-driver
--enable-checking=release --build=x86_64-linux-gnu
--host=x86_64-linux-gnu --target=x86_64-linux-gnu
Thread model: posix
gcc version 7.5.0 (Ubuntu 7.5.0-3ubuntu1~18.04)
configure:4180: $? = 0
configure:4169: gcc -V >&5
gcc: error: unrecognized command line option '-V'
gcc: fatal error: no input files
compilation terminated.
configure:4180: $? = 1
configure:4169: gcc -qversion >&5
gcc: error: unrecognized command line option '-qversion'; did you mean
'--version'?
gcc: fatal error: no input files
compilation terminated.configure:15455: checking whether byte ordering
is bigendian
configure:15470: gcc -c -g -O2  conftest.c >&5
conftest.c:27:9: error: unknown type name 'not'
         not a universal capable compiler
         ^~~
conftest.c:27:15: error: expected '=', ',', ';', 'asm' or
'__attribute__' before 'universal'
         not a universal capable compiler
               ^~~~~~~~~
conftest.c:27:15: error: unknown type name 'universal'
configure:15470: $? = 1
configure: failed program was:
| /* confdefs.h */

=====
configure:7794: checking how to run the C preprocessor
configure:7825: gcc -E  conftest.c
configure:7825: $? = 0
configure:7839: gcc -E  conftest.c
conftest.c:11:10: fatal error: ac_nonexistent.h: No such file or directory
 #include <ac_nonexistent.h>
          ^~~~~~~~~~~~~~~~~~
compilation terminated.
configure:7839: $? = 1
configure: failed program was:
| /* confdefs.h */
| #define PACKAGE_NAME "HP Linux Imaging and Printing"
| #define PACKAGE_TARNAME "hplip"
| #define PACKAGE_VERSION "3.20.9"
| #define PACKAGE_STRING "HP Linux Imaging and Printing 3.20.9"
| #define PACKAGE_BUGREPORT "3.20.9"
| #define PACKAGE_URL ""
| #define PACKAGE "hplip"
| #define VERSION "3.20.9"
| /* end confdefs.h.  */
| #include <ac_nonexistent.h>
configure:7864: result: gcc -E
configure:7884: gcc -E  conftest.c
configure:7884: $? = 0
configure:7898: gcc -E  conftest.c
conftest.c:11:10: fatal error: ac_nonexistent.h: No such file or directory
 #include <ac_nonexistent.h>
          ^~~~~~~~~~~~~~~~~~
compilation terminated.
=====
configure:12075: g++ -E  conftest.cpp
conftest.cpp:23:10: fatal error: ac_nonexistent.h: No such file or directory
 #include <ac_nonexistent.h>
          ^~~~~~~~~~~~~~~~~~
compilation terminated.
configure:12075: $? = 1
configure: failed program was:
| /* confdefs.h */
| #define PACKAGE_NAME "HP Linux Imaging and Printing"
| #define PACKAGE_TARNAME "hplip"
| #define PACKAGE_VERSION "3.20.9"
| #define PACKAGE_STRING "HP Linux Imaging and Printing 3.20.9"
| #define PACKAGE_BUGREPORT "3.20.9"
| #define PACKAGE_URL ""
| #define PACKAGE "hplip"
| #define VERSION "3.20.9"
| #define STDC_HEADERS 1
| #define HAVE_SYS_TYPES_H 1
| #define HAVE_SYS_STAT_H 1
| #define HAVE_STDLIB_H 1
| #define HAVE_STRING_H 1
| #define HAVE_MEMORY_H 1
| #define HAVE_STRINGS_H 1
| #define HAVE_INTTYPES_H 1
| #define HAVE_STDINT_H 1
| #define HAVE_UNISTD_H 1
| #define HAVE_DLFCN_H 1
| #define LT_OBJDIR ".libs/"
| /* end confdefs.h.  */
| #include <ac_nonexistent.h>
configure:12100: result: g++ -E
configure:12120: g++ -E  conftest.cpp
configure:12120: $? = 0
configure:12134: g++ -E  conftest.cpp
conftest.cpp:23:10: fatal error: ac_nonexistent.h: No such file or directory
 #include <ac_nonexistent.h>
          ^~~~~~~~~~~~~~~~~~
compilation terminated.
configure:12134: $? = 1
configure: failed program was:
| /* confdefs.h */
=====
configure:15455: checking whether byte ordering is bigendian
configure:15470: gcc -c -g -O2  conftest.c >&5
conftest.c:27:9: error: unknown type name 'not'
         not a universal capable compiler
         ^~~
conftest.c:27:15: error: expected '=', ',', ';', 'asm' or
'__attribute__' before 'universal'
         not a universal capable compiler
               ^~~~~~~~~<
conftest.c:27:15: error: unknown type name 'universal'
configure:15470: $? = 1
configure: failed program was:
| /* confdefs.h */
=====

There is more but this is enough to get started.

Thanks in advance,
~~~ 0;-Dan

On 11/2/20 1:40 AM, shivani mandora wrote:
> Your question #693740 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/693740
>
> Status: Open => Answered
>
> shivani mandora proposed the following answer:
> Hi ,
>
> Can you please download latest hplip from the portal 3.20.9 and check
> once again .
>
> The version you are using seems to be very old.
>

I corrected the "-qversion" error and the installer seemed to complete
correctly.

When I ran the configurator in GUI mode, I got this:
=====
RE-STARTING HP_SYSTRAY
----------------------

HP Linux Imaging and Printing System (ver. 3.20.9)
System Tray Status Service ver. 2.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

error: Unable to lock /home/saint/.hplip/hp-systray.lock. Is hp-systray
already running?

prompt$

=====

Oops!  Yes, I did have the tray running from the Mint repository edition...
I'll reboot and see if all is well.

After installing from the download, I cannot find the HPLIP Toolbox or
HPLIP Indicator
using the Cinnamon System Menu app.

Thanks in advance,
~~~ 0;-Dan

On 11/2/20 1:40 AM, shivani mandora wrote:
> Your question #693740 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/693740
>
> Status: Open => Answered
>
> shivani mandora proposed the following answer:
> Hi ,
>
> Can you please download latest hplip from the portal 3.20.9 and check
> once again .
>
> The version you are using seems to be very old.
>

Launchpad Janitor (janitor) said : #5

This question was expired because it remained in the 'Open' state without activity for the last 15 days.