NOT SOLVED printer won't work
1. Your Linux Distribution and version.
2. Your printer make/model.
3. If possible, run 'hp-check -t' and post the output.
4. A detailed explanation of your problem.
5. Steps to recreate the problem.
1. Linux mint ulyana 20
2 HP deskjet 2600 series
3 done
4 Since I upgraded from Linux Mint Cinnamon 19.3 the printer has only half worked and the scanner has worked maybe once or twice
5. I'm no wizard but the problem is recreated everytime I try to use it.
steve@steve-
Saving output in log file: /home/steve/
HP Linux Imaging and Printing System (ver. 3.20.3)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
warning: linuxmint-20 version is not supported. Using linuxmint-19.3 versions dependencies to verify and install...
---------------
| SYSTEM INFO |
---------------
Kernel: 5.4.0-47-generic #51-Ubuntu SMP Fri Sep 4 19:50:52 UTC 2020 GNU/Linux
Host: steve-linux
Proc: 5.4.0-47-generic #51-Ubuntu SMP Fri Sep 4 19:50:52 UTC 2020 GNU/Linux
Distribution: linuxmint 20
Bitness: 64 bit
-------
| HPLIP CONFIGURATION |
-------
HPLIP-Version: HPLIP 3.20.3
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for linuxmint distro 20 version
Current contents of '/etc/hp/
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.20.3
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
html=/usr/
icon=no
cupsbackend=
cupsfilter=
drv=/usr/
bin=/usr/bin
apparmor=
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-
foomatic-
foomatic-
hpcups-install=yes
cups-drv-
cups-ppd-install=no
internal-tag=3.20.3
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-
hpijs-only-build=no
apparmor_build=no
class-driver=no
Current contents of '/var/lib/
[plugin]
installed = 1
eula = 1
version = 3.20.3
Current contents of '~/.hplip/
[commands]
scan = /usr/bin/
[fax]
email_address =
voice_phone =
[installation]
date_time = 09/15/20 20:06:30
version = 3.20.3
[last_used]
device_uri = hp:/usb/
printer_name =
working_dir = .
[polling]
device_list =
enable = true
interval = 5
[refresh]
enable = true
rate = 30
type = 2
[settings]
systray_messages = 0
systray_visible = 1
[upgrade]
last_upgraded_time = 1594574626
notify_upgrade = true
pending_
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
-------
| External Dependencies |
-------
error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.50 OK -
xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.29 OK -
dbus DBus - Message bus system REQUIRED - 1.12.16 OK -
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
network network -wget OPTIONAL - 1.20.3 OK -
avahi-utils avahi-utils OPTIONAL - 0.7 OK -
-------
| General Dependencies |
-------
libjpeg libjpeg - JPEG library REQUIRED - - OK -
cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - OK -
cups-image CUPS image - CUPS image development files REQUIRED - - OK -
libpthread libpthread - POSIX threads library REQUIRED - b'2.31' OK -
libusb libusb - USB library REQUIRED - 1.0 OK -
sane SANE - Scanning library REQUIRED - - OK -
sane-devel SANE - Scanning library development files REQUIRED - - OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.8 OK -
libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.8.2 OK -
error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING 'python3-notify2 needs to be installed'
error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed'
error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed'
python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.16 OK -
python3-xml Python XML libraries REQUIRED - 2.2.9 OK -
python3-devel Python devel - Python development files REQUIRED 2.2 3.8.2 OK -
python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 7.0.0 OK -
python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.5.34 OK -
--------------
| COMPILEDEP |
--------------
libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
gcc gcc - GNU Project C and C++ Compiler REQUIRED - 9.3.0 OK -
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -
-------
| Python Extentions |
-------
cupsext CUPS-Extension REQUIRED - 3.20.3 OK -
hpmudext IO-Extension REQUIRED - 3.20.3 OK -
-------
| Scan Configuration |
-------
'/etc/sane.
hpaio HPLIP-SANE-Backend REQUIRED - 3.20.3 OK 'hpaio found in /etc/sane.
scanext Scan-SANE-Extension REQUIRED - 3.20.3 OK -
-------
| DISCOVERED SCANNER DEVICES |
-------
device `hpaio:
device `hpaio:
-------
| DISCOVERED USB DEVICES |
-------
Device URI Model
-----
hp:/usb/
al=CN72H191YF06MD
-------
| INSTALLED CUPS PRINTER QUEUES |
-------
HP-DeskJet-
-------
Type: Printer
Device URI: hp:/usb/
PPD: /etc/cups/
warning: Failed to read /etc/cups/
PPD Description:
Printer status: printer HP-DeskJet-
error: Unable to communicate with device (code=12): hp:/usb/
error: Device not found
error: Communication status: Failed
--------------
| PERMISSION |
--------------
USB HP-DeskJet-
-----------
| SUMMARY |
-----------
Missing Required Dependencies
-------
error: 'libcups2' package is missing/
error: 'python3-pyqt4' package is missing/
Missing Optional Dependencies
-------
error: 'python3-notify2' package is missing/
error: 'mate-notificat
error: 'python3-
Total Errors: 5
Total Warnings: 0
Done.
steve@steve-
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