NOT SOLVED printer won't work

Asked by Steve MacLellan on 2020-09-16

1. Your Linux Distribution and version.
2. Your printer make/model.
3. If possible, run 'hp-check -t' and post the output.
4. A detailed explanation of your problem.
5. Steps to recreate the problem.

1. Linux mint ulyana 20
2 HP deskjet 2600 series
3 done
4 Since I upgraded from Linux Mint Cinnamon 19.3 the printer has only half worked and the scanner has worked maybe once or twice
5. I'm no wizard but the problem is recreated everytime I try to use it.

steve@steve-linux:~$ hp-check -t
Saving output in log file: /home/steve/hp-check.log

HP Linux Imaging and Printing System (ver. 3.20.3)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

warning: linuxmint-20 version is not supported. Using linuxmint-19.3 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

 Kernel: 5.4.0-47-generic #51-Ubuntu SMP Fri Sep 4 19:50:52 UTC 2020 GNU/Linux
 Host: steve-linux
 Proc: 5.4.0-47-generic #51-Ubuntu SMP Fri Sep 4 19:50:52 UTC 2020 GNU/Linux
 Distribution: linuxmint 20
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.20.3
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for linuxmint distro 20 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.20.3

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.20.3
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.20.3

Current contents of '~/.hplip/hplip.conf' file:
[commands]
scan = /usr/bin/simple-scan %SANE_URI%

[fax]
email_address =
voice_phone =

[installation]
date_time = 09/15/20 20:06:30
version = 3.20.3

[last_used]
device_uri = hp:/usb/DeskJet_2600_series?serial=CN72H191YF06MD
printer_name =
working_dir = .

[polling]
device_list =
enable = true
interval = 5

[refresh]
enable = true
rate = 30
type = 2

[settings]
systray_messages = 0
systray_visible = 1

[upgrade]
last_upgraded_time = 1594574626
notify_upgrade = true
pending_upgrade_time = 0

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

-------------------------
| External Dependencies |
-------------------------

 error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'
 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.50 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.29 OK -
 dbus DBus - Message bus system REQUIRED - 1.12.16 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 network network -wget OPTIONAL - 1.20.3 OK -
 avahi-utils avahi-utils OPTIONAL - 0.7 OK -

------------------------
| General Dependencies |
------------------------

 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - OK -
 cups-image CUPS image - CUPS image development files REQUIRED - - OK -
 libpthread libpthread - POSIX threads library REQUIRED - b'2.31' OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 sane SANE - Scanning library REQUIRED - - OK -
 sane-devel SANE - Scanning library development files REQUIRED - - OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.8 OK -
 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
 python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.8.2 OK -
 error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING 'python3-notify2 needs to be installed'
 error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed'
 error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed'
 python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.16 OK -
 python3-xml Python XML libraries REQUIRED - 2.2.9 OK -
 python3-devel Python devel - Python development files REQUIRED 2.2 3.8.2 OK -
 python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 7.0.0 OK -
 python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.5.34 OK -

--------------
| COMPILEDEP |
--------------

 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 9.3.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -

---------------------
| Python Extentions |
---------------------

 cupsext CUPS-Extension REQUIRED - 3.20.3 OK -
 hpmudext IO-Extension REQUIRED - 3.20.3 OK -

----------------------
| Scan Configuration |
----------------------

'/etc/sane.d/dll.d/hpaio' not found.
 hpaio HPLIP-SANE-Backend REQUIRED - 3.20.3 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.20.3 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/DeskJet_2600_series?serial=CN72H191YF06MD' is a Hewlett-Packard DeskJet_2600_series all-in-one
device `hpaio:/usb/DeskJet_2600_series?serial=CN72H191YF06MD' is a Hewlett-Packard DeskJet_2600_series all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- ----------------------
  hp:/usb/DeskJet_2600_series?seri HP DeskJet 2600 series
  al=CN72H191YF06MD

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP-DeskJet-2600-series
----------------------
Type: Printer
Device URI: hp:/usb/DeskJet_2600_series?serial=CN72H191YF06MD
PPD: /etc/cups/ppd/HP-DeskJet-2600-series.ppd
warning: Failed to read /etc/cups/ppd/HP-DeskJet-2600-series.ppd ppd file
PPD Description:
Printer status: printer HP-DeskJet-2600-series is idle. enabled since Sat 29 Aug 2020 01:04:44 PM
error: Unable to communicate with device (code=12): hp:/usb/DeskJet_2600_series?serial=CN72H191YF06MD
error: Device not found
error: Communication status: Failed

--------------
| PERMISSION |
--------------

USB HP-DeskJet-2600-series Required - - OK Node:'/dev/bus/usb/002/004' Perm:' root lp rw- rw- rw- rw- r--'

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
error: 'libcups2' package is missing/incompatible
error: 'python3-pyqt4' package is missing/incompatible

Missing Optional Dependencies
-----------------------------
error: 'python3-notify2' package is missing/incompatible
error: 'mate-notification-daemon' package is missing/incompatible
error: 'python3-dbus.mainloop.qt' package is missing/incompatible

Total Errors: 5
Total Warnings: 0

Done.
steve@steve-linux:~$

Question information

Language:
English Edit question
Status:
Open
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
2020-10-20
Last reply:
2020-10-15
brian_p (claremont102) said : #1

Hello Steve,

I am disinclined to address your issue in an HPLIP context. Here is
a procedure that has worked very successfully for many Mint 20
users using USB:

Download and install sane-airscan and ipp-usb from

  https://github.com/alexpevzner/sane-airscan

A direct link to the files you want is

  https://download.opensuse.org/repositories/home:/pzz/xUbuntu_20.04/amd64/

Re-power and re-plug before testing. Printing should be auto-setup when the device is
pluuged in. If not, we can sort that later.

I would be very interested in what you get for

  scanimage -L
  airscan-discover
  avahi-browse -rt _ipp._tcp
  avahi-browse -rt _uscan._tcp

Cheers,

Brian.

Hi Brian,

Thank you for offering to help.

When I tried to install 'sane-airscan' I gotthe message that the same
package was already installed.

When I tried to install the 'ipp-usb' file I got the message "error
conflicts with the installed package 'ippusbxd'" — so I did not install
it. Should I install it anyway?

Regards,
Steve

On 2020-09-19 6:11 a.m., brian_p wrote:
> Your question #692936 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/692936
>
> Status: Open => Answered
>
> brian_p proposed the following answer:
> Hello Steve,
>
> I am disinclined to address your issue in an HPLIP context. Here is
> a procedure that has worked very successfully for many Mint 20
> users using USB:
>
> Download and install sane-airscan and ipp-usb from
>
> https://github.com/alexpevzner/sane-airscan
>
> A direct link to the files you want is
>
> https://download.opensuse.org/repositories/home:/pzz/xUbuntu_20.04/amd64/
>
> Re-power and re-plug before testing. Printing should be auto-setup when the device is
> pluuged in. If not, we can sort that later.
>
> I would be very interested in what you get for
>
> scanimage -L
> airscan-discover
> avahi-browse -rt _ipp._tcp
> avahi-browse -rt _uscan._tcp
>
> Cheers,
>
> Brian.
>
--
Steve MacLellan
Edmonton, Alberta
Request phone number <https://t.me/Steve_MacLellan>

brian_p (claremont102) said : #3

> When I tried to install 'sane-airscan' I gotthe message that the same
> package was already installed.

You must have installed it yourself because it does not come with Mint.
Not important - as long as it is there.

> When I tried to install the 'ipp-usb' file I got the message "error
> conflicts with the installed package 'ippusbxd'" — so I did not install
> it. Should I install it anyway?

ippusbxd should be removed when ipp-usb is installed. However, to be
certain it is taken off the system, you can do

  apt purge ippusbxd

before installing ipp-usb.

Hi Brian,

Thank you! This worked. It prints better and the scanner actually works
now. I really appreciate your help.

I will go reply to this question that it's been solved.

Thanks again,
Steve

On 2020-09-19 6:11 a.m., brian_p wrote:
> Your question #692936 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/692936
>
> Status: Open => Answered
>
> brian_p proposed the following answer:
> Hello Steve,
>
> I am disinclined to address your issue in an HPLIP context. Here is
> a procedure that has worked very successfully for many Mint 20
> users using USB:
>
> Download and install sane-airscan and ipp-usb from
>
> https://github.com/alexpevzner/sane-airscan
>
> A direct link to the files you want is
>
> https://download.opensuse.org/repositories/home:/pzz/xUbuntu_20.04/amd64/
>
> Re-power and re-plug before testing. Printing should be auto-setup when the device is
> pluuged in. If not, we can sort that later.
>
> I would be very interested in what you get for
>
> scanimage -L
> airscan-discover
> avahi-browse -rt _ipp._tcp
> avahi-browse -rt _uscan._tcp
>
> Cheers,
>
> Brian.
>
--
Steve MacLellan
Edmonton, Alberta
Request phone number <https://t.me/Steve_MacLellan>

brian_p (claremont102) said : #5

Hello Steve,

I would really appreciate the info I asked for. It helps other users.

Glad you got things sorted,

Cheers,

Brian.

Hi Brian,

Sorry -- didn't think you would need it any longer

scanimage -L
device `escl:http://127.0.0.1:60001' is a ESCL HP DeskJet 2600 series
[969B2C] (USB 1) flatbed scanner
device `airscan:e0:HP DeskJet 2600 series [969B2C] (USB 1)' is a eSCL HP
DeskJet 2600 series [969B2C] (USB 1) eSCL network scanner
device `hpaio:/usb/DeskJet_2600_series?serial=CN72H191YF06MD' is a
Hewlett-Packard DeskJet_2600_series all-in-one
****************************************************

airscan-discover
[devices]
HP DeskJet 2600 series [969B2C] (USB 1) = http://127.0.0.1:60001/eSCL/, eSCL
****************************************************

  avahi-browse -rt _ipp._tcp
+ wlp5s0 IPv6 HP DeskJet 2600 series @ steve-linux Internet Printer
local
+ wlp5s0 IPv4 HP DeskJet 2600 series @ steve-linux Internet Printer
local
+     lo IPv4 HP DeskJet 2600 series [969B2C] (USB 1) Internet
Printer     local
+     lo IPv4 HP DeskJet 2600 series @ steve-linux Internet Printer
local
= wlp5s0 IPv6 HP DeskJet 2600 series @ steve-linux Internet Printer
local
    hostname = [steve-linux.local]
    address = [fe80::43e0:85ac:d212:96a1]
    port = [631]
    txt = ["printer-type=0x100E" "printer-state=3" "Color=T" "TLS=1.2"
"UUID=057ffac9-f9c1-36f9-5aac-a1fced493dbd" "URF=DM3"
"pdl=application/octet-stream,application/pdf,application/postscript,image/jpeg,image/png,image/pwg-raster,image/urf"
"product=(HP Deskjet Ink Advantage 2678 All-in-one)" "priority=0"
"note=steve-linux"
"adminurl=https://steve-linux.local.:631/printers/HP-DeskJet-2600-series"
"ty=HP Deskjet 2600 Series, hpcups 3.20.3"
"rp=printers/HP-DeskJet-2600-series" "qtotal=1" "txtvers=1"]
= wlp5s0 IPv4 HP DeskJet 2600 series @ steve-linux Internet Printer
local
    hostname = [steve-linux.local]
    address = [192.168.1.76]
    port = [631]
    txt = ["printer-type=0x100E" "printer-state=3" "Color=T" "TLS=1.2"
"UUID=057ffac9-f9c1-36f9-5aac-a1fced493dbd" "URF=DM3"
"pdl=application/octet-stream,application/pdf,application/postscript,image/jpeg,image/png,image/pwg-raster,image/urf"
"product=(HP Deskjet Ink Advantage 2678 All-in-one)" "priority=0"
"note=steve-linux"
"adminurl=https://steve-linux.local.:631/printers/HP-DeskJet-2600-series"
"ty=HP Deskjet 2600 Series, hpcups 3.20.3"
"rp=printers/HP-DeskJet-2600-series" "qtotal=1" "txtvers=1"]
=     lo IPv4 HP DeskJet 2600 series [969B2C] (USB 1) Internet
Printer     local
    hostname = [steve-linux.local]
    address = [127.0.0.1]
    port = [60001]
    txt = ["air=none" "rp=ipp/print" "priority=50"
"kind=document,envelope,photo,postcard" "PaperMax=legal-A4"
"URF=CP1,MT1-2-8-9-10-11,PQ3-4-5,RS300,SRGB24,OB9,OFU0,W8-16,DEVW8-16,DEVRGB24-48,ADOBERGB24-48,FN3,IS1,V1.4"
"UUID=d3c3a75e-91e2-d56d-c55d-e8a1e3a9ff86" "Color=T" "Duplex=F" "note="
"qtotal=1" "usb_MDL=DeskJet 2600 series" "usb_MFG=HP"
"usb_CMD=PCL3GUI,PJL,Automatic,JPEG,PCLM,AppleRaster,PWGRaster,DW-PCL,802.11,DESKJET,DYN"
"ty=HP DeskJet 2600 series" "product=(HP DeskJet 2600 series)"
"pdl=application/vnd.hp-PCL,image/jpeg,application/PCLm,image/urf,image/pwg-raster,application/octet-stream"
"txtvers=1" "adminurl=http://localhost:60001/#hId-pgAirPrint" "Fax=F"
"Scan=T"]
=     lo IPv4 HP DeskJet 2600 series @ steve-linux Internet Printer
local
    hostname = [steve-linux.local]
    address = [127.0.0.1]
    port = [631]
    txt = ["printer-type=0x100E" "printer-state=3" "Color=T" "TLS=1.2"
"UUID=057ffac9-f9c1-36f9-5aac-a1fced493dbd" "URF=DM3"
"pdl=application/octet-stream,application/pdf,application/postscript,image/jpeg,image/png,image/pwg-raster,image/urf"
"product=(HP Deskjet Ink Advantage 2678 All-in-one)" "priority=0"
"note=steve-linux"
"adminurl=https://steve-linux.local.:631/printers/HP-DeskJet-2600-series"
"ty=HP Deskjet 2600 Series, hpcups 3.20.3"
"rp=printers/HP-DeskJet-2600-series" "qtotal=1" "txtvers=1"]

****************************************************

$ avahi-browse -rt _uscan._tcp
+     lo IPv4 HP DeskJet 2600 series [969B2C] (USB 1)
_uscan._tcp          local
=     lo IPv4 HP DeskJet 2600 series [969B2C] (USB 1)
_uscan._tcp          local
    hostname = [steve-linux.local]
    address = [127.0.0.1]
    port = [60001]
    txt = ["duplex=F" "is=platen" "cs=binary,color,grayscale"
"UUID=d3c3a75e-91e2-d56d-c55d-e8a1e3a9ff86"
"adminurl=http://localhost:60001" "representation=images/printer.png"
"pdl=application/octet-stream,application/pdf,image/jpeg" "ty=DeskJet
2600 series" "rs=eSCL" "vers=2.62" "txtvers=1"]

****************************************************

Thanks again,
Steve

On 2020-09-19 12:15 p.m., brian_p wrote:
> Your question #692936 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/692936
>
> brian_p posted a new comment:
> Hello Steve,
>
> I would really appreciate the info I asked for. It helps other users.
>
> Glad you got things sorted,
>
> Cheers,
>
> Brian.
>
--
Steve MacLellan
Edmonton, Alberta
Request phone number <https://t.me/Steve_MacLellan>

brian_p (claremont102) said : #7

> Sorry -- didn't think you would need it any longer

No problem, Steve. Thanks.

Should you wish to know what lies behind what you have done, please read the
IPP-over-USB sections at

  https://wiki.debian.org/CUPSDriverlessPrinting

Thanks again,

Brian.

Hi Brian,

Everything was working good. The I tried to scan a document into a
program called Paperwork. Now none of my scanning programs work. Here is
what the Paperwork program told me to do:

***********************************

No scanner found
You use Paperwork from a Flatpak container. Paperwork needs Saned to
access your scanners. To enable Saned on the host system, you can use
the following commands:

sudo apt install sane-utils
sudo sh -c "echo 127.0.0.1 >> /etc/sane.d/saned.conf"
sudo systemctl enable saned.socket
sudo systemctl start saned.socket

Paperwork program: https://openpaper.work/

**********************************

I was wondering if this is something you would be good enough to help me
out with?

As you see below I still have a link to the file I downloaded last time,
but I can't find the instructions on how to install it.

Thank you,

Steve

On 2020-09-19 6:11 a.m., brian_p wrote:
> Your question #692936 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/692936
>
> Status: Open => Answered
>
> brian_p proposed the following answer:
> Hello Steve,
>
> I am disinclined to address your issue in an HPLIP context. Here is
> a procedure that has worked very successfully for many Mint 20
> users using USB:
>
> Download and install sane-airscan and ipp-usb from
>
> https://github.com/alexpevzner/sane-airscan
>
> A direct link to the files you want is
>
> https://download.opensuse.org/repositories/home:/pzz/xUbuntu_20.04/amd64/
>
> Re-power and re-plug before testing. Printing should be auto-setup when the device is
> pluuged in. If not, we can sort that later.
>
> I would be very interested in what you get for
>
> scanimage -L
> airscan-discover
> avahi-browse -rt _ipp._tcp
> avahi-browse -rt _uscan._tcp
>
> Cheers,
>
> Brian.
>
--
Steve MacLellan
Edmonton, Alberta
Request phone number <https://t.me/Steve_MacLellan>

Launchpad Janitor (janitor) said : #9

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

The printer/scanner was working. Anytime I wanted to use it the printer, I had to close everything out and reboot the computer. Then I discovered if I turned the printer off, I can use it the next time, as long as I didn't reboot the computer before I turned it back on. It hasn't been reliable, but today it won't work at regardless of rebooting/ complete shut down, restart printer, etc... nothing is working.

If anyone can help me with this I'd sure appreciate it.

Can you help with this problem?

Provide an answer of your own, or ask Steve MacLellan for more information if necessary.

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