I upgraded to 20.04. Now my HP ENVY 4520 doesn't work. Device communication error (5012). Tried all the fixes on ask ubuntu with no success. Can you point me in the right direction.

Asked by Chuck Diebold on 2020-06-11

I upgraded two of my laptop computers from Bionic Beaver 18.3 to Focal Fossa 20.04. (both being LTS). Since the upgrade, my HP ENVY 4520 stopped printing. I have tried connecting to my internet connection and also direct with a USB cable. I know the printer is OK because it still works with a HP laptop with Bionic Beaver Operating System, as before. These computers are 100% Ubuntu as I removed Windows at least 4 months ago. One laptop is a new Dell latitude 3340 and the other is a Acer Aspire V5 Netbook

I am not as experienced as most of the community, but I'm more than willing to do what you recommend. Any help will be very appreciated.

Thank You in advance,

Chuck

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Solved by:
Chuck Diebold
Solved:
2020-06-16
Last query:
2020-06-16
Last reply:
2020-06-12
brian_p (claremont102) said : #1

HP4520? Do you mean an ENVY 4520?

--
Brian.

shivani mandora (shivani1708) said : #2

Hi ,

Please refer below link for your issue on ubuntu 20.04:

https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1879206

Chuck Diebold (sailhopc) said : #3

#1. Yes, its an ENVY 4520.

#2. Yes, I have installed Cups

brian_p (claremont102) said : #4

> #1. Yes, its an ENVY 4520

I have one of those. Have it on the network with a wireless connection
and give the output of 'driverless'.

Cheers,

Brian.

brian_p (claremont102) said : #5

> I am not as experienced as most of the community, but I'm more
> than willing to do what you recommend. Any help will be very
> appreciated.

But not willing enough to respond to a request for information?

Chuck Diebold (sailhopc) said : #6

 I didn't see your post, and not sure if this is the correct way to correspond with you. Today I removed 20.02 and reinstalled Bionic Beaver. Everything is now working once again. Thank's for your help and input.
    On Monday, June 15, 2020, 01:05:52 PM EDT, brian_p <email address hidden> wrote:

 Your question #691271 on HPLIP changed:
https://answers.launchpad.net/hplip/+question/691271

brian_p posted a new comment:
> I am not as experienced as most of the community, but I'm more
> than willing to do what you recommend. Any help will be very
> appreciated.

But not willing enough to respond to a request for information?

--
You received this question notification because you asked the question.

brian_p (claremont102) said : #7

Marking this post as solved would be a good thing.

Chuck Diebold (sailhopc) said : #8

 It sure would be if I knew how to do that. Thanks
    On Monday, June 15, 2020, 05:56:04 PM EDT, brian_p <email address hidden> wrote:

 Your question #691271 on HPLIP changed:
https://answers.launchpad.net/hplip/+question/691271

brian_p posted a new comment:
Marking this post as solved would be a good thing.

--
You received this question notification because you asked the question.

Chuck Diebold (sailhopc) said : #9

After spending too much time on this problem, I decided to remove Focal Fossa and restore Bionic Beaver to my 2 computers. I'm now printing again.