Laserjet M28W MFP printer is LAN connected & prints but when Scan called claims not connected. Is there any alternative hplip software?

Asked by Malcolm Sanderson on 2020-05-10

I have tried various Linux Op systems and spent about a week trying to find a work around this issue. Judging from community reports this is not just an issue with this printer.

The printer prints beautifully so it must be connected. Call it to scan and it reports - Scanner not connected.

 I am using a stand alone desk top with Ubuntu 18.04. (With USB connection if necessary - not used) My Broadband is supplied via a Sky Router connected to my PC. The Printer is connected by WiFi from the router. Connecting Desktop PC direct with USB to printer results in scan still reporting not connected

It is claimed in various comments by some who seem to know, that scanning is a doddle that requires little setting up. This may be so and I might be missing the vital ingredients but it seems to be a common problem.

I would be grateful for suggestions?

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Solved by:
brian_p
Solved:
2020-05-13
Last query:
2020-05-13
Last reply:
2020-05-10
Best brian_p (claremont102) said : #1

Sorry I am not going to debug your HPLIP setup. My advice would be to use

  https://github.com/alexpevzner/sane-airscan

Your device is supported by it. A direct link to the file to install is

  https://download.opensuse.org/repositories/home:/pzz/xUbuntu_18.04/amd64/

Cheers,

Brian.

Malcolm Sanderson (fims7) said : #2

Brian,

Thank you for the links which seem to have solved my problem. I have my
Desktop m/c linked via my router by WiFi to my HP M28W MFP printer.  I
can now print from my desktop and I can Scan from my desktop. I can also
copy via my HP28W MFP printer. --------- Wonderful! It has taken me a
whole week of incessant effort and two other printers I have been using
for three years and are now abandoned. The time it has taken me is of
course a measure of my ineptitude in the learning process of Linux. Many
thanks for your help.

Malcolm Sanderson.

On 10/05/2020 16:11, brian_p wrote:
> Your question #690597 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/690597
>
> Status: Open => Answered
>
> brian_p proposed the following answer:
> Sorry I am not going to debug your HPLIP setup. My advice would be to
> use
>
> https://github.com/alexpevzner/sane-airscan
>
> Your device is supported by it. A direct link to the file to install is
>
> https://download.opensuse.org/repositories/home:/pzz/xUbuntu_18.04/amd64/
>
> Cheers,
>
> Brian.
>

Malcolm Sanderson (fims7) said : #3

Hi Brian,

No, I think everything ok.

Thanks

Malcolm

On 12/05/2020 15:13, Malcolm Sanderson wrote:
> Your question #690597 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/690597
>
> Status: Answered => Open
>
> You are still having a problem:
> Brian,
>
> Thank you for the links which seem to have solved my problem. I have my
> Desktop m/c linked via my router by WiFi to my HP M28W MFP printer.  I
> can now print from my desktop and I can Scan from my desktop. I can also
> copy via my HP28W MFP printer. --------- Wonderful! It has taken me a
> whole week of incessant effort and two other printers I have been using
> for three years and are now abandoned. The time it has taken me is of
> course a measure of my ineptitude in the learning process of Linux. Many
> thanks for your help.
>
> Malcolm Sanderson.
>
> On 10/05/2020 16:11, brian_p wrote:
>> Your question #690597 on HPLIP changed:
>> https://answers.launchpad.net/hplip/+question/690597
>>
>> Status: Open => Answered
>>
>> brian_p proposed the following answer:
>> Sorry I am not going to debug your HPLIP setup. My advice would be to
>> use
>>
>> https://github.com/alexpevzner/sane-airscan
>>
>> Your device is supported by it. A direct link to the file to install is
>>
>> https://download.opensuse.org/repositories/home:/pzz/xUbuntu_18.04/amd64/
>>
>> Cheers,
>>
>> Brian.
>>

brian_p (claremont102) said : #4

Good work, Malcolm. Please mark this topic as solved to help other users.

Cheers,

Brian.

Malcolm Sanderson (fims7) said : #5

Thanks brian_p, that solved my question.