When can I get support for my printer

Asked by Favio Gustavo Castro on 2020-03-20

My printer is HP COLOR MFP 179fwg

HP Linux Imaging and Printing System (ver. 3.20.3)

I have seen that the HP COLOR MFP 179fw is supported

I am using Fedora 31

 Kernel: 5.5.9-200.fc31.x86_64 #1 SMP Thu Mar 12 13:55:19 UTC 2020 GNU/Linux
 Host: pcgus-gclan
 Proc: 5.5.9-200.fc31.x86_64 #1 SMP Thu Mar 12 13:55:19 UTC 2020 GNU/Linux
 Distribution: 5 31
 Bitness: 64 bit

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1584707684
pending_upgrade_time = 0
latest_available_version = 3.17.10

[installation]
date_time = 03/20/20 16:02:18
version = 3.20.3

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

-------------------------
| External Dependencies |
-------------------------

 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.2.12 OK 'CUPS Scheduler is running'
 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.27 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.28 OK -
 dbus DBus - Message bus system REQUIRED - 1.12.16 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.116 OK -
 network network -wget OPTIONAL - 1.20.3 OK -
 avahi-utils avahi-utils OPTIONAL - 0.7 OK -

------------------------
| General Dependencies |
------------------------

 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.2.12 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.2.12 OK -
 libpthread libpthread - POSIX threads library REQUIRED - b'2.30' OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 sane SANE - Scanning library REQUIRED - 1.0.28 OK -
 sane-devel SANE - Scanning library development files REQUIRED - 1.0.28 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.8 OK -
 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
 python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.7.6 OK -
 python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 4.12.3 OK -
 python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.12.3 OK -
 python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.8 OK -
 python3-xml Python XML libraries REQUIRED - 2.2.8 OK -
 python3-devel Python devel - Python development files REQUIRED 2.2 3.7.6 OK -
 python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 6.2.2 OK -
 python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.5.34 OK -

--------------
| COMPILEDEP |
--------------

 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 9.2.1 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -

---------------------
| Python Extentions |
---------------------

 cupsext CUPS-Extension REQUIRED - 3.20.3 OK -
 hpmudext IO-Extension REQUIRED - 3.20.3 OK -

----------------------
| Scan Configuration |
----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.20.3 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.20.3 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

Question information

Language:
English Edit question
Status:
Expired
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
2020-03-21
Last reply:
2020-04-06
brian_p (claremont102) said : #1

See https://answers.launchpad.net/hplip/+question/689393 for a printing
solution.

--
Brian.

I can print but the scanner does not work.

Maybe I should ask if the printer is going to be supported by hplip.

I buy HP printers because I was always able to work with them under linux. This is the first time I does not find the printer , not with the network, not with the usb.

I just says printer not found.

Launchpad Janitor (janitor) said : #3

This question was expired because it remained in the 'Open' state without activity for the last 15 days.