Scanning Problem with Envy 5020
I am running Mint 19.2 on an old Acer Aspire 5733Z Pentium P6200, 2 GB DDR3 memory. No HD.
I'm away from home for three months and this is my travelling kit.
I failed to make HPLIP scan with a Hewlett Packard Laser printer (the cheap one) and swapped for an Envy 5020, which was on the 82 page supported printers list. For the history of this see:
https:/
The computer and HPLIP recognised the printer straight away and i had no problems with it.
However the scan items on the "Actions" menu of the HP Device manager failed to appear and I got an error message:
Device Communication Error 5012 - please correct
So I tried Simple Scan - which found the scanner and after a pause scanned successfully! HPLIP now found the scanner, the scan items came up on "Actions" and i was able to use the scanner for a while.
The "fix" is not reliable, sometimes I have to unplug and plug the scanner to get it to be recognised by simple scan, sometimes HPLIP will scan but not do a preview.
I suspect that the previous installations have confused things, although i did a system reset after the last issue was not solved, but i'm not certain how to start again or fix the issue..... please help me get this right.
The printer prints OK and photocopies.
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