problem: P2035n failed to print under ubuntu

Asked by hsuch1us

The printer driver seems to be installed correctly, but it failed to print the test page. After a few minutes, it printed the
following message:
Unable to open the initial device, quitting ....

Please help.

Question information

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Status:
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For:
HPLIP Edit question
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Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said :
#1

Please run hp-check -t and post the output.

Thanks!

Aaron

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said :
#2

Please run hp-check -t and post the output.

Thanks!

Aaron

Revision history for this message
hsuch1us (hsuch1us) said :
#3

Thank you so much for your help. Please find the requested info below.
Please do not hesitate to let me know if additional info. is needed.

Thanks again and best regards,

Chyi-Hung

hsuch1@hsuch1-laptop:~$ hp-check -t

HP Linux Imaging and Printing System (ver. 3.9.2)
Dependency/Version Check Utility ver. 14.1

Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1.
Compile-time
check
mode
(-c
or
--compile):
Use
this
mode
before
compiling
the
HPLIP
supplied
tarball
(.tar.gz
or
.run)
to
determine
if
the
proper
dependencies
are
installed
to
successfully
compile
HPLIP.
2.
Run-time
check
mode
(-r
or
--run):
Use
this
mode
to
determine
if
a
distro
supplied
package
(.deb,
.rpm,
etc)
or
an
already
built
HPLIP
supplied
tarball
has
the
proper
dependencies
installed
to
successfully
run.
3.
Both
compile-
and
run-time
check
mode
(-b
or
--both)
(Default):
This
mode
will
check
both
of
the
above
cases
(both
compile-
and
run-time
dependencies).

Saving output in log file: hp-check.log

Initializ
---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux hsuch1-laptop 2.6.27-11-generic #1 SMP Wed Apr 1 20:57:48 UTC
2009 i686 GNU/Linux

Distribution:
ubuntu 8.10

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.5.2 installed

Checking PyQt 4.x version...
OK, version 4.4.3 installed.

Checking for CUPS...Status: scheduler is runningVersion: 1.3.9
error_log is set to level: debug

Checking for dbus/python-dbus...dbus daemon is running.
python-dbus version: 0.82.4

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check
with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with
the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System
development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language
interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library
development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of
programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for
commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt 4- Qt interface for Python (for Qt version 4.x)...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python ctypes - A foreign function library
for Python...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax
functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.9.2 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-3.9.2
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp/

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
internal-tag=3.9.2.49
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name = HP-LaserJet-P2035n
device_uri = hp:/net/HP_LaserJet_P2035n?ip=192.168.1.104

[installation]
version = 3.9.2.49
date_time = 04/23/09 22:06:40

-------------------------------
| DISCOVERED PARALLEL DEVICES |
-------------------------------
No devices found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------
No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP-LaserJet-P2035n
------------------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/net/HP_LaserJet_P2035n?ip=192.168.1.104
PPD: /etc/cups/ppd/HP-LaserJet-P2035n.ppd
PPD Description: HP LaserJet p2035n hpijs, hpijs 3.9.2Printer status:
printer HP-LaserJet-P2035n is idle. enabled since Tue 21 Apr 2009
09:47:33 PM EDT
error: Required plug-in status: Not installed
Communication status: Good

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...device `v4l:/dev/video0' is a
Noname Camera virtual device

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...
-----------
| SUMMARY |
-----------

error: 1 error or warning

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.
hsuch1@hsuch1-laptop:~$

On Thu, Apr 23, 2009 at 2:01 PM, Aaron Albright
<email address hidden> wrote:
> Your question #68196 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/68196
>
>    Status: Open => Needs information
>
> Aaron Albright requested for more information:
> Please run hp-check -t and post the output.
>
> Thanks!
>
> Aaron
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/hplip/+question/68196
>
> You received this question notification because you are a direct
> subscriber of the question.
>

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said :
#4

Your printer requires a plug-in to work correctly.

"error: Required plug-in status: Not installed"

To install the plugin please run: sudo hp-plugin

Your printer should then work correctly. Hope this helps.

Aaron

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