Ubuntu cannot print on HP deskjet 1510 with cups

Asked by Chas IRONS on 2018-10-20

I recently upgraded my desktop to Ubuntu 18.04.1. My printer is Deskjet 1510 series PSC ink advantage that is 4 years old.

Different print jobs all start and finish with no result on the printer; just shows job status "Stopped". The hp-check below shows cups is used. Have also seen a message "1filter failed". I have spent days and over 30 emails to ubuntu-users help list with no success. I already downloaded hpcups 3.18.9 but the PPD description still shows 3.17.10 that I do not know how to change.

When I switch to Windows 7 the printer works fine but I only use win7 for my national Tax via browser .

Maybe a PPD for 3.18.9 will fix? I would prefer to work without cups if possible.

Please help an old retired end user.
<email address hidden>

Thanks and kind regards. Chas
*****************************************
chas@Charles-PC:~$ hp-check -t
Saving output in log file: /home/chas/hp-check.log

HP Linux Imaging and Printing System (ver. 3.18.9)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the
proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP
supplied tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time
dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

 Kernel: 4.15.0-36-generic #39-Ubuntu SMP Mon Sep 24 16:19:09 UTC 2018 GNU/Linux
 Host: Charles-PC
 Proc: 4.15.0-36-generic #39-Ubuntu SMP Mon Sep 24 16:19:09 UTC 2018 GNU/Linux
 Distribution: 12 18.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.18.9
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 18.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.18.9

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.18.9
html=/usr/share/doc/hplip-3.18.9
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.18.9
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1539697173
pending_upgrade_time = 0
latest_available_version = 3.17.10

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = hp:/usb/Deskjet_1510_series?serial=CN43B1D1DC05XJ
printer_name = Deskjet_1510
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = true
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 20/10/2018 16:23:33
version = 3.18.9

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------
| COMPILEDEP |
--------------

 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 7.3.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -

------------------------
| General Dependencies |
------------------------

 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.0 OK -
 python-xml Python XML libraries REQUIRED - 2.2.5 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
 sane-devel SANE - Scanning library development files REQUIRED - - OK -
 pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.12.1 OK -
 libpthread libpthread - POSIX threads library REQUIRED - 2.27 OK -
 python-devel Python devel - Python development files REQUIRED 2.2 2.7.15 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.2.7 OK -
 python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.6 OK -
 cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
 reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.4.0 OK -
 pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.12.1 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.2.7 OK -
 python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.15 OK -
 python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 sane SANE - Scanning library REQUIRED - - OK -

----------------------
| Scan Configuration |
----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.18.9 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.18.9 OK 'hpaio found in /etc/sane.d/dll.conf'

-------------------------
| External Dependencies |
-------------------------

 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.25 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.27 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.2.7 OK 'CUPS Scheduler is running'
 network network -wget OPTIONAL - 1.19.4 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 dbus DBus - Message bus system REQUIRED - 1.12.2 OK -
 avahi-utils avahi-utils OPTIONAL - 0.7 OK -

---------------------
| Python Extentions |
---------------------

 hpmudext IO-Extension REQUIRED - 3.18.9 OK -
 cupsext CUPS-Extension REQUIRED - 3.18.9 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/Deskjet_1510_series?serial=CN43B1D1DC05XJ' is a Hewlett-Packard Deskjet_1510_series all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  ------------------------------------------------- ----------------------------
  hp:/usb/Deskjet_1510_series?serial=CN43B1D1DC05XJ HP Deskjet 1510 series

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Deskjet_1510
------------
Type: Printer
Device URI: hp:/usb/Deskjet_1510_series?serial=CN43B1D1DC05XJ
PPD: /etc/cups/ppd/Deskjet_1510.ppd
PPD Description: HP Deskjet d1500 Series, hpcups 3.18.9 *************************
Printer status: printer Deskjet_1510 is idle. enabled since Sat 20 Oct 2018 13:38:13 SAST
Communication status: Good

test
----
Type: Printer
Device URI: hp:/usb/Deskjet_1510_series?serial=CN43B1D1DC05XJ
PPD: /etc/cups/ppd/test.ppd
PPD Description: HP Deskjet 1510 Series, hpcups 3.17.10 ?????????????????????????????
Printer status: printer test is idle. enabled since Fri 19 Oct 2018 15:18:24 SAST
Communication status: Good

--------------
| PERMISSION |
--------------

USB Deskjet_1510 Required - - OK Node:'/dev/bus/usb/003/006' Perm:' root lp rw- rw- rw- rw- r--'
No errors or warnings.

Done.
chas@Charles-PC:~$

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Solved by:
Chas IRONS
Solved:
2018-10-27
Last query:
2018-10-27
Last reply:
2018-10-27
bloozguy (bloozguy) said : #1
Chas IRONS (chasi) said : #2

Thanks for your help bloozguy
Just to be clear, you believe I should do these 2 commands shown in the
answer?

On Mon, 2018-10-22 at 01:02 +0000, bloozguy wrote:
> Your question #675399 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/675399
> Status: Open => Answered
> bloozguy proposed the following answer:This may be the answer to your
> prayers :
>
https://askubuntu.com/questions/924915/broken-ghostscript-configuration
>
sudo rmdir /usr/share/ghostscript/9.25/iccprofiles
sudo apt-get install --reinstall libgs9-common--

I will shout hooray if that works.
Kind regards from end-user age 79

Our preferred address is

<email address hidden>
Mobile +2783 588 0028

Chas IRONS (chasi) said : #3

Hello bloozguy
I hope you will advise further please.
The two commands showed this result:chas@Charles-PC:~$ sudo rmdir
/usr/share/ghostscript/9.25/iccprofiles
[sudo] password for chas:
chas@Charles-PC:~$ sudo apt-get install --reinstall libgs9-common--
Reading package lists... Done
Building dependency tree
Reading state information... Done
E: Unable to locate package libgs9-common-
chas@Charles-PC:~$

I then tried to print a page from a .pdf but that just showed the same
"stopped" message.
The cups help site is way beyond my expertise.
https://wiki.debian.org/DissectingandDebuggingtheCUPSPrintingSystem
How can I print without it?
Your experience is greatly appreciated. Thanks

On Mon, 2018-10-22 at 07:36 +0200, Charles IRONS wrote:
> Thanks for your help bloozguy
> Just to be clear, you believe I should do these 2 commands shown in
> the answer?
> sudo rmdir /usr/share/ghostscript/9.25/iccprofilessudo apt-get
> install --reinstall libgs9-common--
>
> I will shout hooray if that works.
> Kind regards from end-user age 79
>
>
>
>
>
> Our preferred address is
>
> <email address hidden>
> Mobile +2783 588 0028
> On Mon, 2018-10-22 at 01:02 +0000, bloozguy wrote:
> > Your question #675399 on HPLIP changed:
> > https://answers.launchpad.net/hplip/+question/675399
> > Status: Open => Answered
> > bloozguy proposed the following answer:This may be the answer to
> > your prayers :
> >
https://askubuntu.com/questions/924915/broken-ghostscript-configuration
> >
--

Our preferred address is

<email address hidden>
Mobile +2783 588 0028

srinivas (srinivas5) said : #4

CUPS is needed for the print to work properly.

Chas IRONS (chasi) said : #5

Thanks to all those who tried to advise me.

I finally found the Ubuntu-ZA community website and Anton solved the problem using Teamviewer and WhatsApp.

He obviously knows linux very well after working with it for over 10 years.

I still have other issues but hope Anton will solve those as well.

Ubuntu 18.04.1 is working well otherwise and I am grateful that I do not have to learn something else at age 79.

Cheers for now. Chas