HPLIP

HP LaserJet P16067dn printer does not work

Asked by piechan

I recently updated to Ububnu 18.04. I re-installed hp-lip, the printer status and supplies are displayed correctly, but my HP LaserJet P16067dn printer does not work anymore. When I try to print a test page with the "HP Linux Imaging and Printing System (ver. 3.18.9), Testpage Print Utility ver. 6.0" no error message appears but no test page is printed. What could be the reason for this problem?

In var/log/cups/error_log the following error message appears:
D [08/Oct/2018:21:25:50 +0200] [Job 1102] ./base/gsicc_manage.c:1244: gsicc_open_search(): Could not find default_gray.icc
D [08/Oct/2018:21:25:50 +0200] [Job 1102] | ./base/gsicc_manage.c:2025: gsicc_set_device_profile(): cannot find device profile
D [08/Oct/2018:21:25:50 +0200] [Job 1102] Unrecoverable error: rangecheck in .putdeviceprops
D [08/Oct/2018:21:25:50 +0200] [Job 1102] Operand stack:
D [08/Oct/2018:21:25:50 +0200] [Job 1102] true
D [08/Oct/2018:21:25:50 +0200] [Job 1102] PID 9270 (/usr/lib/cups/filter/gstoraster) stopped with status 1.
D [08/Oct/2018:21:25:50 +0200] [Job 1102] Hint: Try setting the LogLevel to "debug" to find out more.
D [08/Oct/2018:21:25:50 +0200] [Job 1102] prnt/hpcups/HPCupsFilter.cpp 569: cupsRasterOpen failed, fd = 0
D [08/Oct/2018:21:25:50 +0200] [Job 1102] PID 9271 (/usr/lib/cups/filter/hpcups) stopped with status 1.
D [08/Oct/2018:21:25:50 +0200] [Job 1102] Hint: Try setting the LogLevel to "debug" to find out more.
D [08/Oct/2018:21:25:50 +0200] [Job 1102] prnt/backend/hp.c 919: ERROR: null print job total=0
D [08/Oct/2018:21:25:50 +0200] [Job 1102] PID 9272 (/usr/lib/cups/backend/hp) exited with no errors.
D [08/Oct/2018:21:25:50 +0200] [Job 1102] End of messages
D [08/Oct/2018:21:25:50 +0200] [Job 1102] printer-state=3(idle)
D [08/Oct/2018:21:25:50 +0200] [Job 1102] printer-state-message="Filter failed"
D [08/Oct/2018:21:25:50 +0200] [Job 1102] printer-state-reasons=none

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Revision history for this message
srinivas (srinivas5) said : 		#1

Hi,
Can you confirm on the printer model number? HP LaserJet P16067dn model is not supported in hplip and also this model number is not listed in the hp portal.

Revision history for this message
piechan (kumiko-peter) said : 		#2

Hello

The model number I mentioned was wrong. The correct model number is HP
LaserJet P1606dn. Sorry for the mistake!

Kind regards

Peter

Am Dienstag, den 09.10.2018, 10:43 +0000 schrieb srinivas:
> Your question #674875 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/674875
>
> Status: Open => Answered
>
> srinivas proposed the following answer:
> Hi,
> Can you confirm on the printer model number? HP LaserJet P16067dn model is not supported in hplip and also this model number is not listed in the hp portal.
>
>

Revision history for this message
srinivas (srinivas5) said : 		#3

Thanks for the model number confirmation. Were you able to print any other documents in the device?
Can you please share the log file for the printer.
please follow the below instruction to generate the log file.
1: open a terminal and run the command "sudo hp-logcapture"
2: open another terminal and print any document
3: Come to the previous terminal and quit the log capture.
This will generate the logs as tar file. Share this file content to us for analysis.

Revision history for this message
piechan (kumiko-peter) said : 		#4

Good evening!

Thank your for your message!
I could not print any document after the upgrade of Ubuntu. With my Mac
the printer works. I have followed your instructions, I send you the
tar file attached.

Kind regards

Peter

Am Donnerstag, den 11.10.2018, 06:22 +0000 schrieb srinivas:
> Your question #674875 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/674875
>
> Status: Open => Answered
>
> srinivas proposed the following answer:
> Thanks for the model number confirmation. Were you able to print any other documents in the device?
> Can you please share the log file for the printer.
> please follow the below instruction to generate the log file.
> 1: open a terminal and run the command "sudo hp-logcapture"
> 2: open another terminal and print any document
> 3: Come to the previous terminal and quit the log capture.
> This will generate the logs as tar file. Share this file content to us for analysis.
>
>

Revision history for this message
srinivas (srinivas5) said : 		#5

Thanks Peter, we will analyze the logs once shared and update.

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