HPLIP

Print command failed with status code 1

Asked by Paul Berry

Ubuntu 18.04.1 LTS
HP DeskJet 3630 series

---------------------------------------------------------
$ hp-check -t
Saving output in log file: /home/paul/hp-check.log

HP Linux Imaging and Printing System (ver. 3.18.6)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or
.run) to determine if the proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an
already built HPLIP supplied tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both
compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

 Kernel: 4.15.0-29-generic #31-Ubuntu SMP Tue Jul 17 15:39:52 UTC 2018 GNU/Linux
 Host: paul-System-Product-Name
 Proc: 4.15.0-29-generic #31-Ubuntu SMP Tue Jul 17 15:39:52 UTC 2018 GNU/Linux
 Distribution: 12 18.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.18.6
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 18.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.18.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.18.6
html=/usr/share/doc/hplip-3.18.6
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.18.6
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1532879139
pending_upgrade_time = 0

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/usb/DeskJet_3630_series?serial=CN73H4H057067P"
printer_name = DeskJet-3630-series
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 29/07/18 17:26:48
version = 3.18.6

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------
| COMPILEDEP |
--------------

 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 7.3.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -

------------------------
| General Dependencies |
------------------------

 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.0 OK -
 python-xml Python XML libraries REQUIRED - 2.2.5 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
 sane-devel SANE - Scanning library development files REQUIRED - - OK -
 pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.12.1 OK -
 libpthread libpthread - POSIX threads library REQUIRED - 2.27 OK -
 python-devel Python devel - Python development files REQUIRED 2.2 2.7.15 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.2.7 OK -
 python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.6 OK -
 cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
 reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.4.0 OK -
 pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.12.1 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.2.7 OK -
 python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.15 OK -
 python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 sane SANE - Scanning library REQUIRED - - OK -

----------------------
| Scan Configuration |
----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.18.6 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.18.6 OK 'hpaio found in /etc/sane.d/dll.conf'

-------------------------
| External Dependencies |
-------------------------

 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.22 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.27 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.2.7 OK 'CUPS Scheduler is running'
 network network -wget OPTIONAL - 1.19.4 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 dbus DBus - Message bus system REQUIRED - 1.12.2 OK -
 avahi-utils avahi-utils OPTIONAL - 0.7 OK -

---------------------
| Python Extentions |
---------------------

 hpmudext IO-Extension REQUIRED - 3.18.6 OK -
 cupsext CUPS-Extension REQUIRED - 3.18.6 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/DeskJet_3630_series?serial=CN73H4H057067P' is a Hewlett-Packard DeskJet_3630_series all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  ------------------------------------------------ ------------------------
  hp:/usb/DeskJet_3630_series?serial=CN73H4H057067 HP DeskJet 3630 series
  P

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

DeskJet-3630-series
-------------------
Type: Printer
Device URI: hp:/usb/DeskJet_3630_series?serial=CN73H4H057067P
PPD: /etc/cups/ppd/DeskJet-3630-series.ppd
warning: Failed to read /etc/cups/ppd/DeskJet-3630-series.ppd ppd file
PPD Description:
Printer status: printer DeskJet-3630-series is idle. enabled since Thu 26 Jul 2018 14:29:51 BST
Communication status: Good

DeskJet_3630
------------
Type: Printer
Device URI: hp:/usb/DeskJet_3630_series?serial=CN73H4H057067P
PPD: /etc/cups/ppd/DeskJet_3630.ppd
warning: Failed to read /etc/cups/ppd/DeskJet_3630.ppd ppd file
PPD Description:
Printer status: printer DeskJet_3630 is idle. enabled since Thu 26 Jul 2018 14:31:27 BST
Communication status: Good

--------------
| PERMISSION |
--------------

USB DeskJet-3630-series Required - - OK Node:'/dev/bus/usb/001/005' Perm:' root lp rw- rw- rw- rw- r--'
No errors or warnings.

Done.
---------------------------------------------------------
PROBLEM:
I recently upgraded to Ubuntu 18.04.1 LTS
On startup I get the following HPLIP Status Service message:
No system tray detected on this system. Unable to start exiting.
I get this error message when I try to print:
Print command failed with status code 1.

HPLIP was working OK on Ubuntu 14.04 LTS

After finding references to this problem on the web, I’ve:
Uninstalled HPLIP
Re-installed HPLIP
I used hp-check to check the installation.

Packages were missing.
Using Synaptic I installed them.
Installed the following packages:
libcanberra-gtk-module (0.30-5ubuntu1)
libcanberra-gtk0 (0.30-5ubuntu1)
Installed the following packages:
overlay-scrollbar-gtk2 (0.2.17.1+16.04.20151117-0ubuntu2)

There were also some problems with Python3, which I seem to have resolved after following instructions on various web pages.

hp-check still shows two warnings:
warning: Failed to read /etc/cups/ppd/DeskJet-3630-series.ppd ppd file
warning: Failed to read /etc/cups/ppd/DeskJet-3630.ppd ppd file
I don’t know what these mean, or whether they are generating the HPLIP Status Service message.

I have just restarted my Linux box (Again).
I am still geting the following HPLIP Status Service message:
No system tray detected on this system. Unable to start exiting.

I am still getting the same error message when I try to print:
Print command failed with status code 1.
lpr -P DeskJet-3630-series -o page-set=all "/home/paul/Documents/Computing/Print Test 1p.rtf"

I can't find a reference to 'Print command failed with status code 1' in the HPLIP Knowledge Base.

I hope that you can help me to print again.
PS: I've put in a full 8 hour shift today.

Question information

Language:
English Edit question
Status:
Answered
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
Last reply:
Revision history for this message
srinivas (srinivas5) said : 		#1

Hi Paul,

Run "sudo hp-logcapture" command and then print with hp-toolbox or hp-print. It will generate the logs. Please attach the logs .

Also is the mentioned ppd present in /use/share/ppd/HP folder? Run hp-setup with -g option and see if it auto detects correct ppd for your device while adding printer.

Regards,
Srinivas

Revision history for this message
Paul Berry (paul-2-berry) said : 		#2

Hi,
Thanks for replying so quickly.
I've attached the requested logs.
You asked 'Also is the mentioned ppd present in /use/share/ppd/HP folder?'No.Amongst others, there's a file named: hp-deskjet_3630_series.ppd.gz
The hp-check output, which I attached to my original email, contained these two lines:warning: Failed to read /etc/cups/ppd/DeskJet-3630-series.ppd ppd file
warning: Failed to read /etc/cups/ppd/DeskJet-3630.ppd ppd file
I have just checked /etc/cups/ppd/ and these are the four files in the folder:
DeskJet-3630.ppdDeskJet-3630.ppd.ODeskJet-3630-series.ppdDeskJet-3630-series.ppd.O----------------------------------------------------------------------------------------------------------------
$ hp-setup -g

HP Linux Imaging and Printing System (ver. 3.18.6)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

hp-setup[5815]: debug: param=
hp-setup[5815]: debug: selected_device_name=None
hp-setup[5815]: debug: No module named PyQt5
hp-setup[5815]: debug: Using PyQt4
hp-setup[5815]: debug: Sys.argv=['/usr/bin/hp-setup', '-g'] printer_name=None param= jd_port=1 device_uri=None remove=False
hp-setup[5815]: debug: Starting GUI Event Loop...
Searching... (bus=usb, search=(None), desc=0)
hp-setup[5815]: debug: Bus 002 Device 005: ID 046d:c52e Logitech, Inc. MK260 Wireless Combo Receiver
Bus 002 Device 006: ID 08bb:2900 Texas Instruments PCM2900 Audio Codec
Bus 002 Device 003: ID 1a40:0101 Terminus Technology Inc. Hub
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 003: ID 03f0:e311 Hewlett-Packard
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

hp-setup[5815]: debug: Cache miss: deskjet_3630_series
hp-setup[5815]: debug: Reading file: /usr/share/hplip/data/models/models.dat
hp-setup[5815]: debug: Searching for section [deskjet_3630_series] in file /usr/share/hplip/data/models/models.dat
hp-setup[5815]: debug: Found section [deskjet_3630_series] in file /usr/share/hplip/data/models/models.dat
Searching... (bus=usb, search=(None), desc=0)
hp-setup[5815]: debug: Bus 002 Device 005: ID 046d:c52e Logitech, Inc. MK260 Wireless Combo Receiver
Bus 002 Device 006: ID 08bb:2900 Texas Instruments PCM2900 Audio Codec
Bus 002 Device 003: ID 1a40:0101 Terminus Technology Inc. Hub
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 003: ID 03f0:e311 Hewlett-Packard
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

hp-setup[5815]: debug: Unable to open file /var/lib/hp/hplip.state for reading.
hp-setup[5815]: debug: {'hp:/usb/DeskJet_3630_series?serial=CN73H4H057067P': ['DeskJet-3630-series', 'DeskJet_3630']}
Exiting the setup...

Done.
----------------------------------------------------------------------------------------------------------------The setup gui asked whether I wanted to create another queue for the printer.I pressed the 'No' button.Do you want me to try with 'Yes'.
This line from the log above: hp-setup[5815]: debug: Unable to open file /var/lib/hp/hplip.state for reading.I've had a look and the /var/lib/hp/ folder is empty.

As I said before Srinivas, thanks for the help and if you want me to do anything else, just yell.

Thanks,
Paul

      From: srinivas <email address hidden>
 To: <email address hidden>
 Sent: Monday, 30 July 2018, 15:03
 Subject: Re: [Question #671218]: Print command failed with status code 1

Your question #671218 on HPLIP changed:
https://answers.launchpad.net/hplip/+question/671218

    Status: Open => Answered

srinivas proposed the following answer:
Hi Paul,

Run "sudo hp-logcapture" command and then print with hp-toolbox or hp-
print. It will generate the logs. Please attach the logs .

Also is the mentioned ppd present in /use/share/ppd/HP folder? Run hp-
setup with -g option and see if it auto detects correct ppd for your
device while adding printer.

Regards,
Srinivas

--
If this answers your question, please go to the following page to let us
know that it is solved:
https://answers.launchpad.net/hplip/+question/671218/+confirm?answer_id=0

If you still need help, you can reply to this email or go to the
following page to enter your feedback:
https://answers.launchpad.net/hplip/+question/671218

You received this question notification because you asked the question.

Revision history for this message
srinivas (srinivas5) said : 		#3

Hi Paul,

Looks like hp-setup failed, so try to install plugin with "hp-plugin" command. Then do hp-setup to add your printer.
Also i cannot see your attachments. If issue is not resolved, kindly attach logs as requested to check furthur.

Regards,
Srinivas Teja.

Revision history for this message
Paul Berry (paul-2-berry) said : 		#4

Srinivas,
I ran hp-plugin.I then ran hp-setup.The Desktop 3630 was discovered.When told that a print queue already existed, I chose 'Yes' to create a new queue - DeskJet_3630_2There are now five files in /etc/cups/ppd/Deskjet_3630.ppdDeskjet_3630.ppd.ODeskjet_3630_2.ppdDeskjet-3630-series.ppdDeskjet-3630-series.ppd.O
I failed to print a test file:
Print command failed with status code 1.lpr -P DeskJet-3630-series -o page-set=all "/home/paul/Documents/Computing/Print Test 1p.rtf"-------------------------------------------------------------------------------------------------------------------
hp-setup -g

HP Linux Imaging and Printing System (ver. 3.18.6)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

hp-setup[8363]: debug: param=
hp-setup[8363]: debug: selected_device_name=None
hp-setup[8363]: debug: No module named PyQt5
hp-setup[8363]: debug: Using PyQt4
hp-setup[8363]: debug: Sys.argv=['/usr/bin/hp-setup', '-g'] printer_name=None param= jd_port=1 device_uri=None remove=False
hp-setup[8363]: debug: Starting GUI Event Loop...
Searching... (bus=usb, search=(None), desc=0)
hp-setup[8363]: debug: Bus 002 Device 005: ID 046d:c52e Logitech, Inc. MK260 Wireless Combo Receiver
Bus 002 Device 004: ID 08bb:2900 Texas Instruments PCM2900 Audio Codec
Bus 002 Device 003: ID 1a40:0101 Terminus Technology Inc. Hub
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 004: ID 03f0:e311 Hewlett-Packard
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

hp-setup[8363]: debug: Cache miss: deskjet_3630_series
hp-setup[8363]: debug: Reading file: /usr/share/hplip/data/models/models.dat
hp-setup[8363]: debug: Searching for section [deskjet_3630_series] in file /usr/share/hplip/data/models/models.dat
hp-setup[8363]: debug: Found section [deskjet_3630_series] in file /usr/share/hplip/data/models/models.dat
hp-setup[8363]: debug: /usr/share/hplip/scan/plugins/bb_escl.so library file present.
hp-setup[8363]: debug: /usr/share/hplip/scan/plugins/bb_escl.so library status: 1
hp-setup[8363]: debug: /usr/share/hplip/scan/plugins/bb_marvell.so library file present.
hp-setup[8363]: debug: /usr/share/hplip/scan/plugins/bb_marvell.so library status: 1
hp-setup[8363]: debug: /usr/share/hplip/scan/plugins/bb_soap.so library file present.
hp-setup[8363]: debug: /usr/share/hplip/scan/plugins/bb_soap.so library status: 1
hp-setup[8363]: debug: /usr/share/hplip/scan/plugins/bb_soapht.so library file present.
hp-setup[8363]: debug: /usr/share/hplip/scan/plugins/bb_soapht.so library status: 1
hp-setup[8363]: debug: /usr/share/hplip/fax/plugins/fax_marvell.so library file present.
hp-setup[8363]: debug: /usr/share/hplip/fax/plugins/fax_marvell.so library status: 1
hp-setup[8363]: debug: /usr/share/hplip/prnt/plugins/hbpl1.so library file present.
hp-setup[8363]: debug: /usr/share/hplip/prnt/plugins/hbpl1.so library status: 1
hp-setup[8363]: debug: /usr/share/hplip/prnt/plugins/lj.so library file present.
hp-setup[8363]: debug: /usr/share/hplip/prnt/plugins/lj.so library status: 1
hp-setup[8363]: debug: {'hp:/usb/DeskJet_3630_series?serial=CN73H4H057067P': ['DeskJet-3630-series', 'DeskJet_3630', 'DeskJet_3630_2']}
Exiting the setup...

Done.-------------------------------------------------------------------------------------------------------------------$ hp-check -t
Saving output in log file: /home/paul/hp-check.log

HP Linux Imaging and Printing System (ver. 3.18.6)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or
.run) to determine if the proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an
already built HPLIP supplied tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both
compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING       - Missing Dependency or Permission or Plug-in
    INCOMPAT      - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
 ---------------

 Kernel: 4.15.0-29-generic #31-Ubuntu SMP Tue Jul 17 15:39:52 UTC 2018 GNU/Linux
 Host: paul-System-Product-Name
 Proc: 4.15.0-29-generic #31-Ubuntu SMP Tue Jul 17 15:39:52 UTC 2018 GNU/Linux
 Distribution: 12 18.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
 -----------------------

HPLIP-Version: HPLIP 3.18.6
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro  18.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf.  Generated from hplip.conf.in by configure.

[hplip]
version=3.18.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.18.6
html=/usr/share/doc/hplip-3.18.6
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.18.6
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.18.6

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1532879139
pending_upgrade_time = 0
latest_available_version = 3.17.10

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/usb/DeskJet_3630_series?serial=CN73H4H057067P"
printer_name = DeskJet_3630_2
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 01/08/18 17:20:52
version = 3.18.6

 <Package-name>        <Package-Desc>      <Required/Optional> <Min-Version> <Installed-Version> <Status>   <Comment>

--------------
| COMPILEDEP |
 --------------

 gcc                  gcc - GNU Project C and C++ Compiler                         REQUIRED        -               7.3.0           OK         -
 make                 make - GNU make utility to maintain groups of programs       REQUIRED        3.0             4.1             OK         -
 libtool              libtool - Library building support services                  REQUIRED        -               2.4.6           OK         -

------------------------
| General Dependencies |
 ------------------------

 libcrypto            libcrypto - OpenSSL cryptographic library                    REQUIRED        -               1.1.0           OK         -
 python-xml           Python XML libraries                                         REQUIRED        -               2.2.5           OK         -
 libnetsnmp-devel     libnetsnmp-devel - SNMP networking library development files REQUIRED        5.0.9           5.7.3           OK         -
 sane-devel           SANE - Scanning library development files                    REQUIRED        -               -               OK         -
 pil                  PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL        -               1.1.7           OK         -
 pyqt4-dbus           PyQt 4 DBus - DBus Support for PyQt4                         REQUIRED        4.0             4.12.1          OK         -
 libpthread           libpthread - POSIX threads library                           REQUIRED        -               2.27            OK         -
 python-devel         Python devel - Python development files                      REQUIRED        2.2             2.7.15          OK         -
 cups-devel           CUPS devel- Common Unix Printing System development files    REQUIRED        -               2.2.7           OK         -
 python-dbus          Python DBus - Python bindings for DBus                       REQUIRED        0.80.0          1.2.6           OK         -
 cups-ddk             CUPS DDK - CUPS driver development kit                       OPTIONAL        -               -               OK         -
 reportlab            Reportlab - PDF library for Python                           OPTIONAL        2.0             3.4.0           OK         -
 pyqt4                PyQt 4- Qt interface for Python (for Qt version 4.x)         REQUIRED        4.0             4.12.1          OK         -
 libusb               libusb - USB library                                         REQUIRED        -               1.0             OK         -
 cups-image           CUPS image - CUPS image development files                    REQUIRED        -               2.2.7           OK         -
 python2X             Python 2.2 or greater - Python programming language          REQUIRED        2.2             2.7.15          OK         -
 python-notify        Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL        -               -               OK         -
 libjpeg              libjpeg - JPEG library                                       REQUIRED        -               -               OK         -
 sane                 SANE - Scanning library                                      REQUIRED        -               -               OK         -

----------------------
| Scan Configuration |
 ----------------------

 scanext              Scan-SANE-Extension                                          REQUIRED        -               3.18.6          OK         -
 hpaio                HPLIP-SANE-Backend                                           REQUIRED        -               3.18.6          OK         'hpaio found in /etc/sane.d/dll.conf'

-------------------------
| External Dependencies |
 -------------------------

 gs                   GhostScript - PostScript and PDF language interpreter and previewer REQUIRED        7.05            9.22            OK         -
 scanimage            scanimage - Shell scanning program                           OPTIONAL        1.0             1.0.27          OK         -
 cups                 CUPS - Common Unix Printing System                           REQUIRED        1.1             2.2.7           OK         'CUPS Scheduler is running'
 network              network -wget                                                OPTIONAL        -               1.19.4          OK         -
 policykit            PolicyKit - Administrative policy framework                  OPTIONAL        -               0.105           OK         -
 xsane                xsane - Graphical scanner frontend for SANE                  OPTIONAL        0.9             0.999           OK         -
 dbus                 DBus - Message bus system                                    REQUIRED        -               1.12.2          OK         -
 avahi-utils          avahi-utils                                                  OPTIONAL        -               0.7             OK         -

---------------------
| Python Extentions |
 ---------------------

 hpmudext             IO-Extension                                                 REQUIRED        -               3.18.6          OK         -
 cupsext              CUPS-Extension                                               REQUIRED        -               3.18.6          OK         -

------------------------------
| DISCOVERED SCANNER DEVICES |
 ------------------------------

device `hpaio:/usb/DeskJet_3630_series?serial=CN73H4H057067P' is a Hewlett-Packard DeskJet_3630_series all-in-one

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

  Device URI                                         Model
  -------------------------------------------------  ----------------------------------
  hp:/usb/DeskJet_3630_series?serial=CN73H4H057067P  HP DeskJet 3630 series

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

DeskJet-3630-series
-------------------
Type: Printer
Device URI: hp:/usb/DeskJet_3630_series?serial=CN73H4H057067P
PPD: /etc/cups/ppd/DeskJet-3630-series.ppd
warning: Failed to read /etc/cups/ppd/DeskJet-3630-series.ppd ppd file
PPD Description:
Printer status: printer DeskJet-3630-series is idle.  enabled since Thu 26 Jul 2018 14:29:51 BST
Communication status: Good

DeskJet_3630
------------
Type: Printer
Device URI: hp:/usb/DeskJet_3630_series?serial=CN73H4H057067P
PPD: /etc/cups/ppd/DeskJet_3630.ppd
warning: Failed to read /etc/cups/ppd/DeskJet_3630.ppd ppd file
PPD Description:
Printer status: printer DeskJet_3630 is idle.  enabled since Thu 26 Jul 2018 14:31:27 BST
Communication status: Good

DeskJet_3630_2
--------------
Type: Printer
Device URI: hp:/usb/DeskJet_3630_series?serial=CN73H4H057067P
PPD: /etc/cups/ppd/DeskJet_3630_2.ppd
warning: Failed to read /etc/cups/ppd/DeskJet_3630_2.ppd ppd file
PPD Description:
Printer status: printer DeskJet_3630_2 is idle.  enabled since Wed 01 Aug 2018 12:26:25 BST
Communication status: Good

--------------
| PERMISSION |
 --------------

USB             DeskJet-3630-series            Required        -        -        OK       Node:'/dev/bus/usb/001/004' Perm:'  root  lp rw- rw- rw- rw- r--'
No errors or warnings.

Done.----------------------------------------------------------------------------------------------------------------------------
I've run sudo hp-logcaptureLogs are saved as /home/paul/hplip_troubleshoot_logs.tar.gz
I've attached this file to the email.

Thanks again for your help,
Paul

      From: srinivas <email address hidden>
 To: <email address hidden>
 Sent: Wednesday, 1 August 2018, 5:31
 Subject: Re: [Question #671218]: Print command failed with status code 1

Your question #671218 on HPLIP changed:
https://answers.launchpad.net/hplip/+question/671218

    Status: Open => Answered

srinivas proposed the following answer:
Hi Paul,

Looks like hp-setup failed, so try to install plugin with "hp-plugin" command. Then do hp-setup to add your printer.
Also i cannot see your attachments. If issue is not resolved, kindly attach logs as requested to check furthur.

Regards,
Srinivas Teja.

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Revision history for this message
Paul Berry (paul-2-berry) said : 		#5

Srinivas,
I have just restarted my Linux box (Again).I still can't print.
I am still getting the following HPLIP Status Service message:
No system tray detected on this system. Unable to start exiting.
   -

   - Thanks,
Paul

Revision history for this message
Manfred Hampl (m-hampl) said : 		#6

What is the output of the commands

ls -l /etc/cups/ppd/DeskJet_3630.ppd
groups

Remark: attaching files to the e-mail does not work, all attachments are discarded by the launchpad answers mail handler.

Revision history for this message
Paul Berry (paul-2-berry) said : 		#7

Manfred,
Info, as requested:
paul@paul-System-Product-Name:~$ ls -l /etc/cups/ppd/DeskJet_3630.ppd
-rw-r----- 1 root lp 31209 Jul 12 08:58 /etc/cups/ppd/DeskJet_3630.ppd
paul@paul-System-Product-Name:~$ groups
paul adm cdrom sudo dip plugdev lpadmin sambashare
paul@paul-System-Product-Name:~$

Thanks,
Paul From: Manfred Hampl <email address hidden>
 To: <email address hidden>
 Sent: Wednesday, 1 August 2018, 22:13
 Subject: Re: [Question #671218]: Print command failed with status code 1

Your question #671218 on HPLIP changed:
https://answers.launchpad.net/hplip/+question/671218

    Status: Open => Needs information

Manfred Hampl requested more information:
What is the output of the commands

ls -l /etc/cups/ppd/DeskJet_3630.ppd
groups

Remark: attaching files to the e-mail does not work, all attachments are
discarded by the launchpad answers mail handler.

--
To answer this request for more information, you can either reply to
this email or enter your reply at the following page:
https://answers.launchpad.net/hplip/+question/671218

You received this question notification because you asked the question.

Revision history for this message
Manfred Hampl (m-hampl) said : 		#8

You are not member of the lp group, but that is a prerequisite for using printers.

Revision history for this message
Paul Berry (paul-2-berry) said : 		#9

Manfred,
I've created a Bug Report: #671218: Print command failed with status code 1
This morning I've deleted all printers.I've installed the HP deskJet 3630
I can print the test page from the HP Device Manager.I can only print a 'corrupted' file from the HP Device Manager.I've attached hplip_troubleshoot_logs.tar.gz to the Bug Report.

Thanks,

Paul

From: Manfred Hampl <email address hidden>
 To: <email address hidden>
 Sent: Thursday, 2 August 2018, 13:37
 Subject: Re: [Question #671218]: Print command failed with status code 1

Your question #671218 on HPLIP changed:
https://answers.launchpad.net/hplip/+question/671218

    Status: Open => Answered

Manfred Hampl proposed the following answer:
You are not member of the lp group, but that is a prerequisite for using
printers.

--
If this answers your question, please go to the following page to let us
know that it is solved:
https://answers.launchpad.net/hplip/+question/671218/+confirm?answer_id=7

If you still need help, you can reply to this email or go to the
following page to enter your feedback:
https://answers.launchpad.net/hplip/+question/671218

You received this question notification because you asked the question.

Revision history for this message
Paul Berry (paul-2-berry) said : 		#10

Manfred / Srinivas,
After restarting the Linus box again, I am able to successfully print an .rtf file from within LibreOffice Writer.Printing the same .rtf file using the HP Device Manager, results in pages of text, most of which seem to be print control instructions, (Pieces of my text are visible in amongst the rubbish.).

Thanks,
Paul

      From: Manfred Hampl <email address hidden>
 To: <email address hidden>
 Sent: Friday, 3 August 2018, 14:32
 Subject: Re: [Question #671218]: Print command failed with status code 1

Your question #671218 on HPLIP changed:
https://answers.launchpad.net/hplip/+question/671218

    Linked to bug: #1785247
    https://bugs.launchpad.net/bugs/1785247
    "#671218 Print command failed with status code 1"

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You received this question notification because you asked the question.

Revision history for this message
srinivas (srinivas5) said : 		#11

Hi Paul,

As you have raised bug for the same, please close this query.

Regards,
Srinivas Teja.

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