(SOLVED) OS unable to communicate with Printer: Service request (error code 1806) OS: Ubuntu 9.04. - Printer: HP LaserJet P1005 - HPLIP version: 3.9.4b - Error code: 1806 (Service request) (Updated) (SOLVED)

I have the same problem with the same printer and system.

The printer works well with Windows :(

Was your printer working fine a couple days ago? I only encountered this problem AFTER installing the aforementioned updates, after which I installed HPLIP.

Everything worked fine yesterday.

Yes, the printer worked fine until yesterday. In Ubuntu 8.10 and Ubuntu 8.04 with HPLIP-3.9.2

In other OS i can print :S

Please run hp-check again and post the output.

Also run:

sudo tail -f /var/log/syslog

try and print and post the output in the syslog.

Thanks.

Aaron

I reinstalled Ubuntu 8.04.2 and without updating anything, I installed HPLIP 3.9.2, completely overwriting the bundled version. After downloading and installing the proper firmware, I encountered the 1806 error again. I ran hp-check as told and here is the result:

---

hp-check[5305]: info: :
Initializing. Please wait...
Ubuntu

8.04

scheduler is running

1.3.7

Linux master 2.6.24-23-generic #1 SMP Thu Nov 27 18:44:42 UTC 2008 i686 GNU/Linux

hp-check[5305]: info: :
hp-check[5305]: info: :---------------
hp-check[5305]: info: :| SYSTEM INFO |
hp-check[5305]: info: :---------------
hp-check[5305]: info: :
hp-check[5305]: info: :[01mBasic system information:[0m
hp-check[5305]: info: :Linux master 2.6.24-23-generic #1 SMP Thu Nov 27 18:44:42 UTC 2008 i686 GNU/Linux

hp-check[5305]: info: :
hp-check[5305]: info: :[01mDistribution:[0m
hp-check[5305]: info: :ubuntu 8.04
hp-check[5305]: info: :[01m
HPOJ running?[0m
hp-check[5305]: info: :No, HPOJ is not running (OK).
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking Python version...[0m
hp-check[5305]: info: :OK, version 2.5.2 installed
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking PyQt 4.x version...[0m
hp-check[5305]: info: :OK, version 4.3.3 installed.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking for CUPS...[0m
hp-check[5305]: info: :Status: scheduler is running
hp-check[5305]: info: :Version: 1.3.7
hp-check[5305]: info: :error_log is set to level: warn
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking for dbus/python-dbus...[0m
hp-check[5305]: info: :dbus daemon is running.
hp-check[5305]: info: :python-dbus version: 0.82.4
hp-check[5305]: info: :
hp-check[5305]: info: :
hp-check[5305]: info: :------------------------------------
hp-check[5305]: info: :| COMPILE AND RUNTIME DEPENDENCIES |
hp-check[5305]: info: :------------------------------------
hp-check[5305]: info: :
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking for dependency: CUPS - Common Unix Printing System...[0m
hp-check[5305]: info: :OK, found.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking for dependency: CUPS DDK - CUPS driver development kit...[0m
hp-check[5305]: info: :OK, found.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking for dependency: CUPS devel- Common Unix Printing System development files...[0m
hp-check[5305]: info: :OK, found.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking for dependency: DBus - Message bus system...[0m
hp-check[5305]: info: :OK, found.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking for dependency: gcc - GNU Project C and C++ Compiler...[0m
hp-check[5305]: info: :OK, found.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...[0m
hp-check[5305]: info: :OK, found.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking for dependency: libcrypto - OpenSSL cryptographic library...[0m
hp-check[5305]: info: :OK, found.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking for dependency: libjpeg - JPEG library...[0m
hp-check[5305]: info: :OK, found.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking for dependency: libnetsnmp-devel - SNMP networking library development files...[0m
hp-check[5305]: info: :OK, found.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking for dependency: libpthread - POSIX threads library...[0m
hp-check[5305]: info: :OK, found.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking for dependency: libtool - Library building support services...[0m
hp-check[5305]: info: :OK, found.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking for dependency: libusb - USB library...[0m
hp-check[5305]: info: :OK, found.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking for dependency: make - GNU make utility to maintain groups of programs...[0m
hp-check[5305]: info: :OK, found.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...[0m
hp-check[5305]: info: :OK, found.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking for dependency: ppdev - Parallel port support kernel module....[0m
hp-check[5305]: info: :OK, found.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking for dependency: PyQt 4- Qt interface for Python (for Qt version 4.x)...[0m
hp-check[5305]: info: :OK, found.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking for dependency: PyQt 4 DBus - DBus Support for PyQt4...[0m
hp-check[5305]: info: :OK, found.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking for dependency: Python ctypes - A foreign function library for Python...[0m
hp-check[5305]: info: :OK, found.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking for dependency: Python DBus - Python bindings for DBus...[0m
hp-check[5305]: info: :OK, found.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking for dependency: Python devel - Python development files...[0m
hp-check[5305]: info: :OK, found.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking for dependency: Python XML libraries...[0m
hp-check[5305]: info: :OK, found.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking for dependency: Python 2.3 or greater - Required for fax functionality...[0m
hp-check[5305]: info: :OK, found.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking for dependency: Python 2.2 or greater - Python programming language...[0m
hp-check[5305]: info: :OK, found.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking for dependency: Reportlab - PDF library for Python...[0m
hp-check[5305]: info: :OK, found.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking for dependency: SANE - Scanning library...[0m
hp-check[5305]: info: :OK, found.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking for dependency: SANE - Scanning library development files...[0m
hp-check[5305]: info: :OK, found.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking for dependency: scanimage - Shell scanning program...[0m
hp-check[5305]: info: :OK, found.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking for dependency: xsane - Graphical scanner frontend for SANE...[0m
hp-check[5305]: info: :OK, found.
hp-check[5305]: info: :
hp-check[5305]: info: :
hp-check[5305]: info: :----------------------
hp-check[5305]: info: :| HPLIP INSTALLATION |
hp-check[5305]: info: :----------------------
hp-check[5305]: info: :
hp-check[5305]: info: :
hp-check[5305]: info: :[01mCurrently installed HPLIP version...[0m
hp-check[5305]: info: :HPLIP 3.9.2 currently installed in '/usr/share/hplip'.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mCurrent contents of '/etc/hp/hplip.conf' file:[0m
hp-check[5305]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-3.9.2
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp/

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
internal-tag=3.9.2.49
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes

hp-check[5305]: info: :
hp-check[5305]: info: :[01mCurrent contents of '~/.hplip/hplip.conf' file:[0m
hp-check[5305]: info: :[last_used]
device_uri = hp:/usb/HP_LaserJet_P1005?serial=BB034W2

[installation]
version = 3.9.2.49
date_time = 04/11/09 01:25:16

hp-check[5305]: info: :
hp-check[5305]: info: :--------------------------
hp-check[5305]: info: :| DISCOVERED USB DEVICES |
hp-check[5305]: info: :--------------------------
hp-check[5305]: info: :
hp-check[5305]: info: : Device URI Model
hp-check[5305]: info: : -------------------------------- -----------------
hp-check[5305]: info: : hp:/usb/HP_LaserJet_P1005?serial HP LaserJet P1005
  =BB034W2
hp-check[5305]: info: :
hp-check[5305]: info: :---------------------------------
hp-check[5305]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[5305]: info: :---------------------------------
hp-check[5305]: info: :
hp-check[5305]: info: :
hp-check[5305]: info: :[01mHP_LaserJet_P1005[0m
hp-check[5305]: info: :[01m-----------------[0m
hp-check[5305]: info: :Type: Printer
hp-check[5305]: info: :Installed in HPLIP?: Yes, using the hp: CUPS backend.
hp-check[5305]: info: :Device URI: hp:/usb/HP_LaserJet_P1005?serial=BB034W2
hp-check[5305]: info: :PPD: /etc/cups/ppd/HP_LaserJet_P1005.ppd
hp-check[5305]: info: :PPD Description: HP LaserJet p1005 hpijs, hpijs 3.9.2
hp-check[5305]: info: :Printer status: printer HP_LaserJet_P1005 is idle. enabled since Sat 11 Apr 2009 01:24:04 AM CEST

hp-check[5305]: info: :Required plug-in status: Installed
hp-check[5305]: info: :Communication status: Good
hp-check[5305]: info: :
hp-check[5305]: info: :[01mPDF[0m
hp-check[5305]: info: :[01m---[0m
hp-check[5305]: info: :Type: Unknown
hp-check[5305]: info: :Installed in HPLIP?: No, not using the hp: or hpfax: CUPS backend.
hp-check[5305]: info: :Device URI: cups-pdf:/
hp-check[5305]: info: :PPD: /etc/cups/ppd/PDF.ppd
hp-check[5305]: info: :PPD Description: Generic PDF file generator
hp-check[5305]: info: :Printer status: printer PDF is idle. enabled since Tue 20 Jan 2009 11:09:12 AM CET

warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.
hp-check[5305]: info: :
hp-check[5305]: info: :----------------------
hp-check[5305]: info: :| SANE CONFIGURATION |
hp-check[5305]: info: :----------------------
hp-check[5305]: info: :
hp-check[5305]: info: :[01m'hpaio' in '/etc/sane.d/dll.conf'...[0m
hp-check[5305]: info: :OK, found. SANE backend 'hpaio' is properly set up.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking output of 'scanimage -L'...[0m
hp-check[5305]: info: :

No scanners were identified. If you were expecting something different,

check that the scanner is plugged in, turned on and detected by the

sane-find-scanner tool (if appropriate). Please read the documentation

which came with this software (README, FAQ, manpages).

hp-check[5305]: info: :
hp-check[5305]: info: :---------------------
hp-check[5305]: info: :| PYTHON EXTENSIONS |
hp-check[5305]: info: :---------------------
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking 'cupsext' CUPS extension...[0m
hp-check[5305]: info: :OK, found.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking 'pcardext' Photocard extension...[0m
hp-check[5305]: info: :OK, found.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking 'hpmudext' I/O extension...[0m
hp-check[5305]: info: :OK, found.
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking 'scanext' SANE scanning extension...[0m
hp-check[5305]: info: :OK, found.
hp-check[5305]: info: :
hp-check[5305]: info: :
hp-check[5305]: info: :-----------------
hp-check[5305]: info: :| USB I/O SETUP |
hp-check[5305]: info: :-----------------
hp-check[5305]: info: :
hp-check[5305]: info: :
hp-check[5305]: info: :[01mChecking for permissions of USB attached printers...[0m
hp-check[5305]: info: :
HP Device 0x3d17 at 004:002:
hp-check[5305]: info: : Device URI: hp:/usb/HP_LaserJet_P1005?serial=BB034W2
hp-check[5305]: info: : Device node: /dev/bus/usb/004/002
hp-check[5305]: info: : Mode: 0660
hp-check[5305]: info: :getfacl: Removing leading '/' from absolute path names

# file: dev/bus/usb/004/002

# owner: lp

# group: lp

user::rw-

user:mester:rw-

group::rw-

mask::rw-

other::---

hp-check[5305]: info: :
hp-check[5305]: info: :-----------
hp-check[5305]: info: :| SUMMARY |
hp-check[5305]: info: :-----------
hp-check[5305]: info: :
error: 1 error or warning.
hp-check[5305]: info: :
hp-check[5305]: info: :Please refer to the installation instructions at:
hp-check[5305]: info: :http://hplip.sourceforge.net/install/index.html

hp-check[5305]: info: :
hp-check[5305]: info: :Done.

---

So I got 'sudo tail -f /var/log/syslog' running and here's the result:

---

mester@master:~$ sudo tail -f /var/log/syslog
Apr 11 01:22:48 master hp-mkuri: io/hpmud/hp-mkuri.c 257: HP LaserJet P1005 requires a proprietary plugin
Apr 11 01:22:49 master kernel: [ 2976.595114] usblp0: USB Bidirectional printer dev 2 if 0 alt 0 proto 2 vid 0x03F0 pid 0x3D17
Apr 11 01:22:49 master kernel: [ 2976.595152] usbcore: registered new interface driver usblp
Apr 11 01:22:50 master NetworkManager: <debug> [1239405770.664052] nm_hal_device_added(): New device added (hal udi is '/org/freedesktop/Hal/devices/usb_device_3f0_3d17_BB034W2').
Apr 11 01:22:50 master NetworkManager: <debug> [1239405770.970778] nm_hal_device_added(): New device added (hal udi is '/org/freedesktop/Hal/devices/usb_device_3f0_3d17_BB034W2_if0').
Apr 11 01:22:51 master NetworkManager: <debug> [1239405771.037192] nm_hal_device_added(): New device added (hal udi is '/org/freedesktop/Hal/devices/usb_device_3f0_3d17_BB034W2_if0_printer_noserial').
Apr 11 01:24:15 master kernel: [ 3062.092271] usblp0: removed
Apr 11 01:24:15 master NetworkManager: <debug> [1239405855.302142] nm_hal_device_removed(): Device removed (hal udi is '/org/freedesktop/Hal/devices/usb_device_3f0_3d17_BB034W2_if0_printer_noserial').
Apr 11 01:25:17 master python: hp-check[5305]: warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.
Apr 11 01:25:18 master python: hp-check[5305]: error: 1 error or warning.
Apr 11 01:30:43 master kernel: [ 3449.927093] audit(1239406243.693:3): type=1503 operation="inode_permission" requested_mask="::rw" denied_mask="::rw" name="/dev/tty" pid=5424 profile="/usr/sbin/cupsd" namespace="default"
Apr 11 01:31:00 master HP_LaserJet_P1005?serial=BB034W2: prnt/backend/hp.c 348: read new status: 10023
Apr 11 01:31:04 master last message repeated 2 times
Apr 11 01:31:04 master HP_LaserJet_P1005?serial=BB034W2: prnt/backend/hp.c 348: read new status: 10213
Apr 11 01:32:20 master kernel: [ 3546.360724] audit(1239406340.285:4): type=1503 operation="inode_permission" requested_mask="::rw" denied_mask="::rw" name="/dev/tty" pid=5698 profile="/usr/sbin/cupsd" namespace="default"
Apr 11 01:32:35 master HP_LaserJet_P1005?serial=BB034W2: prnt/backend/hp.c 348: read new status: 10023
Apr 11 01:32:39 master last message repeated 2 times
Apr 11 01:32:39 master HP_LaserJet_P1005?serial=BB034W2: prnt/backend/hp.c 348: read new status: 10213
Apr 11 01:32:41 master kernel: [ 3567.450715] audit(1239406361.409:5): type=1503 operation="inode_permission" requested_mask="::rw" denied_mask="::rw" name="/dev/tty" pid=5871 profile="/usr/sbin/cupsd" namespace="default"
Apr 11 01:33:11 master python: hp-systray(hpdio)[5248]: error: Device busy: hp:/usb/HP_LaserJet_P1005?serial=BB034W2
Apr 11 01:33:11 master python: hp-systray(hpdio)[5248]: error: Device not found
Apr 11 01:33:11 master HP_LaserJet_P1005?serial=BB034W2: prnt/backend/hp.c 348: read new status: 10023
Apr 11 01:33:11 master HP_LaserJet_P1005?serial=BB034W2: prnt/backend/hp.c 348: read new status: 10023
Apr 11 01:33:14 master HP_LaserJet_P1005?serial=BB034W2: prnt/backend/hp.c 348: read new status: 30017
Apr 11 01:33:19 master HP_LaserJet_P1005?serial=BB034W2: prnt/backend/hp.c 348: read new status: 10023
Apr 11 01:34:06 master kernel: [ 3652.749897] usb 4-3: USB disconnect, address 2
Apr 11 01:34:06 master NetworkManager: <debug> [1239406446.944396] nm_hal_device_removed(): Device removed (hal udi is '/org/freedesktop/Hal/devices/usb_device_3f0_3d17_BB034W2_if0').
Apr 11 01:34:06 master NetworkManager: <debug> [1239406446.963382] nm_hal_device_removed(): Device removed (hal udi is '/org/freedesktop/Hal/devices/usb_device_3f0_3d17_BB034W2').
Apr 11 01:34:08 master kernel: [ 3654.136627] usb 4-3: new high speed USB device using ehci_hcd and address 3
Apr 11 01:34:08 master kernel: [ 3654.289526] usb 4-3: configuration #1 chosen from 1 choice
Apr 11 01:34:08 master kernel: [ 3654.293604] usblp0: USB Bidirectional printer dev 3 if 0 alt 0 proto 2 vid 0x03F0 pid 0x3D17
Apr 11 01:34:08 master logger: loading hp_laserjet_p1005 firmware 004 003
Apr 11 01:34:08 master NetworkManager: <debug> [1239406448.483081] nm_hal_device_added(): New device added (hal udi is '/org/freedesktop/Hal/devices/usb_device_3f0_3d17_BB034W2').
Apr 11 01:34:08 master NetworkManager: <debug> [1239406448.857626] nm_hal_device_added(): New device added (hal udi is '/org/freedesktop/Hal/devices/usb_device_3f0_3d17_BB034W2_if0').
Apr 11 01:34:08 master NetworkManager: <debug> [1239406448.920201] nm_hal_device_added(): New device added (hal udi is '/org/freedesktop/Hal/devices/usb_device_3f0_3d17_BB034W2_if0_printer_noserial').
Apr 11 01:34:12 master kernel: [ 3658.300367] usblp0: removed
Apr 11 01:34:12 master NetworkManager: <debug> [1239406452.419549] nm_hal_device_removed(): Device removed (hal udi is '/org/freedesktop/Hal/devices/usb_device_3f0_3d17_BB034W2_if0_printer_noserial').
Apr 11 01:34:16 master HP_LaserJet_P1005?serial=BB034W2: io/hpmud/musb.c 1381: unable to write data hp:/usb/HP_LaserJet_P1005?serial=BB034W2: 45 second io timeout
Apr 11 01:34:45 master kernel: [ 3690.910026] audit(1239406485.073:6): type=1503 operation="inode_permission" requested_mask="::rw" denied_mask="::rw" name="/dev/tty" pid=6080 profile="/usr/sbin/cupsd" namespace="default"
Apr 11 01:35:16 master HP_LaserJet_P1005?serial=BB034W2: prnt/backend/hp.c 348: read new status: 10023
Apr 11 01:35:16 master HP_LaserJet_P1005?serial=BB034W2: prnt/backend/hp.c 348: read new status: 10023
Apr 11 01:35:19 master HP_LaserJet_P1005?serial=BB034W2: prnt/backend/hp.c 348: read new status: 30017
Apr 11 01:35:24 master HP_LaserJet_P1005?serial=BB034W2: prnt/backend/hp.c 348: read new status: 10023
Apr 11 01:36:21 master HP_LaserJet_P1005?serial=BB034W2: io/hpmud/musb.c 1381: unable to write data hp:/usb/HP_LaserJet_P1005?serial=BB034W2: 45 second io timeout
Apr 11 01:37:06 master HP_LaserJet_P1005?serial=BB034W2: io/hpmud/musb.c 1381: unable to write data hp:/usb/HP_LaserJet_P1005?serial=BB034W2: 45 second io timeout
Apr 11 01:37:52 master kernel: [ 3877.605207] audit(1239406672.077:7): type=1503 operation="inode_permission" requested_mask="::rw" denied_mask="::rw" name="/dev/tty" pid=6251 profile="/usr/sbin/cupsd" namespace="default"
Apr 11 01:37:56 master HP_LaserJet_P1005?serial=BB034W2: io/hpmud/musb.c 135: unable get_string_descriptor -110: Connection timed out
Apr 11 01:37:56 master HP_LaserJet_P1005?serial=BB034W2: io/hpmud/musb.c 603: invalid product id string ret=-110
Apr 11 01:37:56 master kernel: [ 3882.219534] usb 4-3: usbfs: USBDEVFS_CONTROL failed cmd hp rqt 128 rq 6 len 255 ret -110
Apr 11 01:37:56 master HP_LaserJet_P1005?serial=BB034W2: io/hpmud/musb.c 1104: unable to open hp:/usb/HP_LaserJet_P1005?serial=BB034W2
Apr 11 01:37:56 master HP_LaserJet_P1005?serial=BB034W2: prnt/backend/hp.c 676: INFO: open device failed stat=12; will retry in 30 seconds...
Apr 11 01:37:58 master hpijs: io/hpmud/musb.c 135: unable get_string_descriptor -110: Connection timed out
Apr 11 01:37:58 master hpijs: io/hpmud/musb.c 603: invalid product id string ret=-110
Apr 11 01:37:58 master hpijs: io/hpmud/musb.c 1104: unable to open hp:/usb/HP_LaserJet_P1005?serial=BB034W2
Apr 11 01:37:58 master kernel: [ 3883.673108] usb 4-3: usbfs: USBDEVFS_CONTROL failed cmd hpijs rqt 128 rq 6 len 255 ret -110
Apr 11 01:38:31 master HP_LaserJet_P1005?serial=BB034W2: io/hpmud/musb.c 135: unable get_string_descriptor -110: Connection timed out
Apr 11 01:38:31 master HP_LaserJet_P1005?serial=BB034W2: io/hpmud/musb.c 603: invalid product id string ret=-110
Apr 11 01:38:31 master kernel: [ 3917.409455] usb 4-3: usbfs: USBDEVFS_CONTROL failed cmd hp rqt 128 rq 6 len 255 ret -110
Apr 11 01:38:32 master HP_LaserJet_P1005?serial=BB034W2: io/hpmud/musb.c 1104: unable to open hp:/usb/HP_LaserJet_P1005?serial=BB034W2
Apr 11 01:38:32 master HP_LaserJet_P1005?serial=BB034W2: prnt/backend/hp.c 676: INFO: open device failed stat=12; will retry in 30 seconds...

---

By this point, I managed to print 4 images, but at least a minute passed between each job. 3 more documents were in the queue, but the printer gave up completely at that point, and both its lids went out until I restarted it myself.

That's all the information I could gather. Hope it helps!

~Zsolt

Run groups and post the output.

I've been unable to reproduce this.

Does the printer work okay on a windows or other system?

Thanks.

Aaron

This question was expired because it remained in the 'Needs information' state without activity for the last 15 days.

I ran 'groups' and this is the result I got:

---

mester@master:~$ groups
mester adm dialout cdrom plugdev lpadmin admin sambashare
mester@master:~$

---

There was a major change, though. I successfully upgraded to Ubuntu 9.04 using a fresh install. I uninstalled the bundled HPLIP (3.9.2) and installed 3.9.4b. The problem, however, still persists.

I haven't tried the printer on Windows or any other systems.

Please run hp-check -t again so I can check your current system configuration.

Also please test on a windows or other system to be sure that this isn't a hardware problem as I am unable to reproduce.

Thanks.

Aaron

The problem was located in the cartdrigde.
I bought a new one. Problem solved for me.

NicoT: I'm going to re-fill the cartridge soon. It was close to being completely empty, but last time, I didn't receive any error messages. Hopefully that will solve the problem..if not, I guess I might buy a new one.

Aaron Albright: I installed Ubuntu 9.04, yes, but my cartridge is not in the printer. It's in the process of being re-filled, so at this time, I can't provide you the information you seek. As soon as I get it back, though, I'll install the latest HPLIP version and provide you the information you're asking for.

Before taking the cartridge out of it, however, I DID test it on Mandriva 2009.1 Spring and encountered the same error. As soon as the cartridge is back, I might test it out on a Windows virtual machine as well.

Aaron:

I got my cartridge today, and the problem still persists. On Ubuntu 9.04, I ran 'hp-check -t' and got the following result:

----

mester@master:~$ hp-check -t

HP Linux Imaging and Printing System (ver. 3.9.4b)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux master 2.6.28-11-generic #42-Ubuntu SMP Fri Apr 17 01:57:59 UTC 2009 i686 GNU/Linux

Distribution:
ubuntu 9.04

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.6.2 installed

Checking PyQt 4.x version...
OK, version 4.4.4 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.3.9
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python ctypes - A foreign function library for Python...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.9.4b currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.4b

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-3.9.4b
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp/

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
cups-ppd-install=no
cups-drv-install=no
internal-tag=3.9.4b.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
eula = 1
installed = 1

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name =
working_dir = .
device_uri = "hp:/usb/HP_LaserJet_P1005?serial=BB034W2"

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[installation]
version = 3.9.4b.10
date_time = 05/15/09 16:21:43

[settings]
systray_messages = 0
systray_visible = 0

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
device_list =
interval = 5

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- -----------------
  hp:/usb/HP_LaserJet_P1005?serial HP LaserJet P1005
  =BB034W2

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP-LaserJet-P1005
-----------------
Type: Unknown
Device URI: usb://HP/LaserJet%20P1005
PPD: /etc/cups/ppd/HP-LaserJet-P1005.ppd
PPD Description: HP LaserJet P1005 Foomatic/foo2xqx (recommended)
Printer status: printer HP-LaserJet-P1005 is idle. enabled since Fri 15 May 2009 01:49:26 PM CEST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.

HP_LaserJet_P1005
-----------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_P1005?serial=BB034W2
PPD: /etc/cups/ppd/HP_LaserJet_P1005.ppd
PPD Description: HP LaserJet p1005 hpijs, 3.9.4b
Printer status: printer HP_LaserJet_P1005 is idle. enabled since Fri 15 May 2009 01:51:28 PM CEST

HP Linux Imaging and Printing System (ver. 3.9.4b)
System Tray Status Service ver. 2.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

/var/lib/python-support/python2.6/dbus/connection.py:242: DeprecationWarning: object.__init__() takes no parameters
  super(Connection, self).__init__(*args, **kwargs)
Required plug-in status: Installed
Communication status: Good

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x3d17 at 001:003:
    Device URI: hp:/usb/HP_LaserJet_P1005?serial=BB034W2
    Device node: /dev/bus/usb/001/003
    Mode: 0660
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/001/003
# owner: lp
# group: lp
user::rw-
user:mester:rw-
group::rw-
mask::rw-
other::---

---------------
| USER GROUPS |
---------------

mester adm dialout cdrom plugdev lpadmin admin sambashare

-----------
| SUMMARY |
-----------

error: 1 error or warning.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.
mester@master:~$

----

I had the same result on Mandriva 2009.1 (PowerPack). I will get around to testing this on a Windows system soon. I'm really starting to believe it may be a problem with the cartridge itself...

Can you look in your printer manual under "service request" and see if
there's any helpful information there? HPLIP is reporting a hardware error,
but its not specific enough to be useful.

On Fri, May 15, 2009 at 7:30 AM, Zanth
<email address hidden>wrote:

> Question #67056 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/67056
>
> Summary changed to:
> OS unable to communicate with Printer: Service request (error code 1806)
> OS: Ubuntu 9.04. - Printer: HP LaserJet P1005 - HPLIP version: 3.9.4b -
> Error code: 1806 (Service request) (Updated)
>
> --
> You received this question notification because you are a member of HP
> Linux Imaging and Printing, which is an answer contact for HPLIP.
>

Alright, here are a few things I was able to gather during the past couple days.

dwelch91 - I spent hours reading through the printer's manual. I checked both the English and Hungarian version - Hungarian being my main language - but I didn't find anything regarding 'service request'. I guess that error message appears only in HPLIP and the manual is clearly only for Microsoft Windows and Mac OSX systems. It doesn't mention anything about using the printer on the Linux system, so it didn't help.

Aaron Albright - I AM starting to believe that there is something wrong with the cartridge. I tested the printer on Mandriva 2009.1 and earlier versions of Ubuntu (8.10 and 8.04). All three produced the same error: Service request - error code: 1806.

I used the latest version of HPLIP (3.9.4b) on every version, but it didn't work. I made a virtual machine with VMWare Workstation and installed Windows XP on it. After installing the printer properly on it, I was surprised to see it processing several test pages without any error messages. I printed 20+ images and a couple longer documents as well and the printer processed them without any errors, but I DID found something quite odd:

According to the Supplies Status Page, my cartridge was only 1% full and way below the warning level, which is odd, because the cartridge was refilled only days ago, and ever since getting filled again, yesterday was the first time I used it, so it should've been around maybe 95-99%. Not only that, but the test page could not determine the date of the cartridge's first job. Before the incident, it determined it correctly. The guy I bought the printer from thinks it might be a problem with the cartridge's chip, so I'll give it a shot and replace it. See if it solves the problem.

NicoT - Thanks for the advice, but see above. :)

Yeah, I'm leaning towards a hardware problem. If you continue to need assistance please post an update.

Thanks for your support of HPLIP--we appreciate it.

Aaron

I'll post an update as soon as I got that chip replaced. Unfortunately I can't do so during the weekend, but hopefully I'll have it done on Monday or Tuesday.

Setting to answered for now.

Thanks.

Aaron

The chip was replaced and it eliminated the problem. The printer works fine and its quality is as good as it was before the whole dilemma.

Thanks for your support, guys. Greatly appreciated.

I'm having the same problem with the very same printer.

Zanth, have you changed the chip on the old cartridge or bought a new cartridge (from HP)?

I got my cartridge refilled and original chip was removed. If it is possible for it to work without a chip, that's my case. Will just adding the chip solve this problem?

Thank you in advance,
Daniel

Hi Daniel.

First of all, I'd like to apologize for responding so late and keeping you waiting...but you were probably able to do something about the problem ever since, hopefully.

If not, well then I hope this helps you.

The cartridge needs the chip. As far as I know, it will not work without one. The chip stores information such as the date of its first use, the total number of documents printed with that chip and a few more minor date the printer requires to work, so no, using the cartridge without the chip will not yield and positive results.

I simply had my cartridge refilled and the chip replaced with a new one, and it has been working for me ever since, both on Windows and Linux (tried a few distros with it) as well, so I think replacing the chip and getting the cartridge itself refilled should solve the problem.

I hope that helps,
Zanth

Thank you for your answer!

As I already said, I got my cartridge refilled, the original chip was removed and no other chip was set. Under Windows it works alright, except it has no information about remaining ink and amount of printed pages.

Under Linux, it actually works as well, but it prints in Economy mode despite of that Normal mode is chosen (everywhere). I asked that on forum: http://tinyurl.com/yae58hp . Maybe adding a chip will help, will try that soon.

One more thing - printing works from evince, oo writer etc. Only when I start HP gui, it shows 1806 error.

It's important to note that HP does not recommend or support refilling HP ink cartridges and doing so may damage and/or cause future warranty issues with the device.

Aaron

It's obvious that the vendor won't support refilling cartridges, but doing so, it's ~3 times less expensive.
For now it works, at least under windows.

Regards,
Daniel

As you may see, I don't check my mail often enough. Sorry about that. :P

Anyway, I'm glad to hear you can at least use the printer. I can only hope Economy mode doesn't make the printed document almost unreadable. For some reason, if I turn Economy mode on and print a few papers with it, the letters on it are...pretty much invisible! Or at least barely visible...but that's not relevant.

I'd love to hear how putting a new chip in affected your problem. Once I had my chip replaced, everything - including HPLIP - stopped complaining about Error 1806, so right now, I can use my printer both on Windows and Linux as well.

Regards,
Zanth

Here is short info on how to fix 1806 error:
http://forum.ubuntu.ru/index.php?topic=47894.msg1723349#msg1723349