I can not print as computer says printer unconnected or unpluged

Ok, thanks.

On 1 Feb 2018 17:26, "Barbara J. Moore" <
<email address hidden>> wrote:

> New question #663978 on HPLIP:
> https://answers.launchpad.net/hplip/+question/663978
>
> Printer working fine until a paper jam-- Now computer says printer either
> unplugged which it is not, or offline-- Need help in getting it on line
> again-- Of course paper jam corrected, fax works copy works, not able to
> print--
>
> --
> You received this question notification because you asked the question.
>

printer is HP office jet 6968

On 1 Feb 2018 17:27, "barbara moore" <email address hidden> wrote:

> Ok, thanks.
>
> On 1 Feb 2018 17:26, "Barbara J. Moore" <question663978@answers.
> launchpad.net> wrote:
>
>> New question #663978 on HPLIP:
>> https://answers.launchpad.net/hplip/+question/663978
>>
>> Printer working fine until a paper jam-- Now computer says printer either
>> unplugged which it is not, or offline-- Need help in getting it on line
>> again-- Of course paper jam corrected, fax works copy works, not able to
>> print--
>>
>> --
>> You received this question notification because you asked the question.
>>
>

Yes-- I hope it helps with my problem--

On 1 Feb 2018 17:32, "Barbara J. Moore" <
<email address hidden>> wrote:

Your question #663978 on HPLIP changed:
https://answers.launchpad.net/hplip/+question/663978

You gave more information on the question:
printer is HP office jet 6968

On 1 Feb 2018 17:27, "barbara moore" <email address hidden> wrote:

> Ok, thanks.
>
> On 1 Feb 2018 17:26, "Barbara J. Moore" <question663978@answers.
> launchpad.net> wrote:
>
>> New question #663978 on HPLIP:
>> https://answers.launchpad.net/hplip/+question/663978
>>
>> Printer working fine until a paper jam-- Now computer says printer either
>> unplugged which it is not, or offline-- Need help in getting it on line
>> again-- Of course paper jam corrected, fax works copy works, not able to
>> print--
>>
>> --
>> You received this question notification because you asked the question.
>>
>

--
You received this question notification because you asked the question.

Hi Barbara,

Please follow the steps listed below

1. Unplug the USB cable/Ethernet.
2. Delete all the Print Queues from the CUPS or use command via terminal "hp-setup -r"
3. Restart the system.
4. Plugin the USB Cable/Ethernet again.
5. Add the printer using "hp-setup".Device will get configured automatically.

Thanks,
Nishitha

Thank you for your help!

On 2 Feb 2018 07:09, "Nishitha Antony" <email address hidden>
wrote:

> Your question #663978 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/663978
>
> Status: Open => Answered
>
> Nishitha Antony proposed the following answer:
> Hi Barbara,
>
> Please follow the steps listed below
>
> 1. Unplug the USB cable/Ethernet.
> 2. Delete all the Print Queues from the CUPS or use command via terminal
> "hp-setup -r"
> 3. Restart the system.
> 4. Plugin the USB Cable/Ethernet again.
> 5. Add the printer using "hp-setup".Device will get configured
> automatically.
>
> Thanks,
> Nishitha
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/hplip/+question/663978/+confirm?answer_id=3
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/hplip/+question/663978
>
> You received this question notification because you asked the question.
>

No- Thanks--

On 2 Feb 2018 09:32, "Barbara J. Moore" <
<email address hidden>> wrote:

> Your question #663978 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/663978
>
> Status: Answered => Open
>
> You are still having a problem:
> Thank you for your help!
>
> On 2 Feb 2018 07:09, "Nishitha Antony" <question663978@answers.
> launchpad.net>
> wrote:
>
> > Your question #663978 on HPLIP changed:
> > https://answers.launchpad.net/hplip/+question/663978
> >
> > Status: Open => Answered
> >
> > Nishitha Antony proposed the following answer:
> > Hi Barbara,
> >
> > Please follow the steps listed below
> >
> > 1. Unplug the USB cable/Ethernet.
> > 2. Delete all the Print Queues from the CUPS or use command via terminal
> > "hp-setup -r"
> > 3. Restart the system.
> > 4. Plugin the USB Cable/Ethernet again.
> > 5. Add the printer using "hp-setup".Device will get configured
> > automatically.
> >
> > Thanks,
> > Nishitha
> >
> > --
> > If this answers your question, please go to the following page to let us
> > know that it is solved:
> > https://answers.launchpad.net/hplip/+question/663978/+
> confirm?answer_id=3
> >
> > If you still need help, you can reply to this email or go to the
> > following page to enter your feedback:
> > https://answers.launchpad.net/hplip/+question/663978
> >
> > You received this question notification because you asked the question.
> >
>
> --
> You received this question notification because you asked the question.
>

My problebm is fixed-- Thanks

On 2 Feb 2018 10:02, "Barbara J. Moore" <
<email address hidden>> wrote:

> Your question #663978 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/663978
>
> You gave more information on the question:
> No- Thanks--
>
> On 2 Feb 2018 09:32, "Barbara J. Moore" <
> <email address hidden>> wrote:
>
> > Your question #663978 on HPLIP changed:
> > https://answers.launchpad.net/hplip/+question/663978
> >
> > Status: Answered => Open
> >
> > You are still having a problem:
> > Thank you for your help!
> >
> > On 2 Feb 2018 07:09, "Nishitha Antony" <question663978@answers.
> > launchpad.net>
> > wrote:
> >
> > > Your question #663978 on HPLIP changed:
> > > https://answers.launchpad.net/hplip/+question/663978
> > >
> > > Status: Open => Answered
> > >
> > > Nishitha Antony proposed the following answer:
> > > Hi Barbara,
> > >
> > > Please follow the steps listed below
> > >
> > > 1. Unplug the USB cable/Ethernet.
> > > 2. Delete all the Print Queues from the CUPS or use command via
> terminal
> > > "hp-setup -r"
> > > 3. Restart the system.
> > > 4. Plugin the USB Cable/Ethernet again.
> > > 5. Add the printer using "hp-setup".Device will get configured
> > > automatically.
> > >
> > > Thanks,
> > > Nishitha
> > >
> > > --
> > > If this answers your question, please go to the following page to let
> us
> > > know that it is solved:
> > > https://answers.launchpad.net/hplip/+question/663978/+
> > confirm?answer_id=3
> > >
> > > If you still need help, you can reply to this email or go to the
> > > following page to enter your feedback:
> > > https://answers.launchpad.net/hplip/+question/663978
> > >
> > > You received this question notification because you asked the question.
> > >
> >
> > --
> > You received this question notification because you asked the question.
> >
>
> --
> You received this question notification because you asked the question.
>

Thank you for your help!

On 2 Feb 2018 18:09, "Barbara J. Moore" <
<email address hidden>> wrote:

> Your question #663978 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/663978
>
> You gave more information on the question:
> My problebm is fixed-- Thanks
>
> On 2 Feb 2018 10:02, "Barbara J. Moore" <
> <email address hidden>> wrote:
>
> > Your question #663978 on HPLIP changed:
> > https://answers.launchpad.net/hplip/+question/663978
> >
> > You gave more information on the question:
> > No- Thanks--
> >
> > On 2 Feb 2018 09:32, "Barbara J. Moore" <
> > <email address hidden>> wrote:
> >
> > > Your question #663978 on HPLIP changed:
> > > https://answers.launchpad.net/hplip/+question/663978
> > >
> > > Status: Answered => Open
> > >
> > > You are still having a problem:
> > > Thank you for your help!
> > >
> > > On 2 Feb 2018 07:09, "Nishitha Antony" <question663978@answers.
> > > launchpad.net>
> > > wrote:
> > >
> > > > Your question #663978 on HPLIP changed:
> > > > https://answers.launchpad.net/hplip/+question/663978
> > > >
> > > > Status: Open => Answered
> > > >
> > > > Nishitha Antony proposed the following answer:
> > > > Hi Barbara,
> > > >
> > > > Please follow the steps listed below
> > > >
> > > > 1. Unplug the USB cable/Ethernet.
> > > > 2. Delete all the Print Queues from the CUPS or use command via
> > terminal
> > > > "hp-setup -r"
> > > > 3. Restart the system.
> > > > 4. Plugin the USB Cable/Ethernet again.
> > > > 5. Add the printer using "hp-setup".Device will get configured
> > > > automatically.
> > > >
> > > > Thanks,
> > > > Nishitha
> > > >
> > > > --
> > > > If this answers your question, please go to the following page to let
> > us
> > > > know that it is solved:
> > > > https://answers.launchpad.net/hplip/+question/663978/+
> > > confirm?answer_id=3
> > > >
> > > > If you still need help, you can reply to this email or go to the
> > > > following page to enter your feedback:
> > > > https://answers.launchpad.net/hplip/+question/663978
> > > >
> > > > You received this question notification because you asked the
> question.
> > > >
> > >
> > > --
> > > You received this question notification because you asked the question.
> > >
> >
> > --
> > You received this question notification because you asked the question.
> >
>
> --
> You received this question notification because you asked the question.
>

Hi,
Good to hear that the problem got resolved and you are able to print the jobs. Can you mark the query status as resolved?
Thanks,
Nishitha

Yes, it is working. Thanks

On 8 Feb 2018 07:17, "Nishitha Antony" <email address hidden>
wrote:

> Your question #663978 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/663978
>
> Status: Open => Answered
>
> Nishitha Antony proposed the following answer:
> Hi,
> Good to hear that the problem got resolved and you are able to print the
> jobs. Can you mark the query status as resolved?
> Thanks,
> Nishitha
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/hplip/+question/663978/+confirm?answer_id=8
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/hplip/+question/663978
>
> You received this question notification because you asked the question.
>

It worked.

On 8 Feb 2018 07:37, "Barbara J. Moore" <
<email address hidden>> wrote:

> Your question #663978 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/663978
>
> Status: Answered => Open
>
> You are still having a problem:
> Yes, it is working. Thanks
>
> On 8 Feb 2018 07:17, "Nishitha Antony" <question663978@answers.
> launchpad.net>
> wrote:
>
> > Your question #663978 on HPLIP changed:
> > https://answers.launchpad.net/hplip/+question/663978
> >
> > Status: Open => Answered
> >
> > Nishitha Antony proposed the following answer:
> > Hi,
> > Good to hear that the problem got resolved and you are able to print the
> > jobs. Can you mark the query status as resolved?
> > Thanks,
> > Nishitha
> >
> > --
> > If this answers your question, please go to the following page to let us
> > know that it is solved:
> > https://answers.launchpad.net/hplip/+question/663978/+
> confirm?answer_id=8
> >
> > If you still need help, you can reply to this email or go to the
> > following page to enter your feedback:
> > https://answers.launchpad.net/hplip/+question/663978
> >
> > You received this question notification because you asked the question.
> >
>
> --
> You received this question notification because you asked the question.
>

Everything is fine-- Thanks--
Barbara Moore

On 8 Feb 2018 22:12, "Barbara J. Moore" <
<email address hidden>> wrote:

> Your question #663978 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/663978
>
> You gave more information on the question:
> It worked.
>
> On 8 Feb 2018 07:37, "Barbara J. Moore" <
> <email address hidden>> wrote:
>
> > Your question #663978 on HPLIP changed:
> > https://answers.launchpad.net/hplip/+question/663978
> >
> > Status: Answered => Open
> >
> > You are still having a problem:
> > Yes, it is working. Thanks
> >
> > On 8 Feb 2018 07:17, "Nishitha Antony" <question663978@answers.
> > launchpad.net>
> > wrote:
> >
> > > Your question #663978 on HPLIP changed:
> > > https://answers.launchpad.net/hplip/+question/663978
> > >
> > > Status: Open => Answered
> > >
> > > Nishitha Antony proposed the following answer:
> > > Hi,
> > > Good to hear that the problem got resolved and you are able to print
> the
> > > jobs. Can you mark the query status as resolved?
> > > Thanks,
> > > Nishitha
> > >
> > > --
> > > If this answers your question, please go to the following page to let
> us
> > > know that it is solved:
> > > https://answers.launchpad.net/hplip/+question/663978/+
> > confirm?answer_id=8
> > >
> > > If you still need help, you can reply to this email or go to the
> > > following page to enter your feedback:
> > > https://answers.launchpad.net/hplip/+question/663978
> > >
> > > You received this question notification because you asked the question.
> > >
> >
> > --
> > You received this question notification because you asked the question.
> >
>
> --
> You received this question notification because you asked the question.
>

If the problem is solved, then please visit the question document that you have created on https://answers.launchpad.net/hplip/+question/663978 and set its status to "solved".