1022 communication error after upgrade to 3.9.2

Please post the output of 'lsusb'.

On Sun, Mar 29, 2009 at 12:22 PM, jens
<email address hidden>wrote:

> New question #65804 on HPLIP:
> https://answers.launchpad.net/hplip/+question/65804
>
> Hi,
>
> after the upgrade to 3.9.2 (debian testing) my printer won't work anymore.
> I tried to setup the printer again(which worked), but I get communication
> errors when trying to print a testpage:
>
> error: Unable to communicate with device (code=12):
> hp:/usb/HP_LaserJet_1022?serial=FL01NQL
> error: Device not found
>
> Any idea?
>
> Thanks,
> Jens
>
> PS: hp-check output:
>
> hp-check -r
>
> HP Linux Imaging and Printing System (ver. 3.9.2)
> Dependency/Version Check Utility ver. 14.1
>
> Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
> This software comes with ABSOLUTELY NO WARRANTY.
> This is free software, and you are welcome to distribute it
> under certain conditions. See COPYING file for more details.
>
> Note: hp-check can be run in three modes:
> 1. Compile-time check mode (-c or --compile): Use this mode before
> compiling the HPLIP supplied tarball (.tar.gz or
> .run) to determine if the proper dependencies are installed to successfully
> compile HPLIP.
> 2. Run-time check mode (-r or --run): Use this mode to determine if a
> distro supplied package (.deb, .rpm, etc) or an
> already built HPLIP supplied tarball has the proper dependencies installed
> to successfully run.
> 3. Both compile- and run-time check mode (-b or --both) (Default): This
> mode will check both of the above cases (both
> compile- and run-time dependencies).
>
> Saving output in log file: hp-check.log
>
> Initializing. Please wait...
>
> ---------------
> | SYSTEM INFO |
> ---------------
>
> Basic system information:
> Linux atlas 2.6.26-1-686 #1 SMP Sat Jan 10 18:29:31 UTC 2009 i686 GNU/Linux
>
> Distribution:
> debian 0.0
>
> HPOJ running?
> No, HPOJ is not running (OK).
>
> Checking Python version...
> OK, version 2.5.4 installed
>
> Checking PyQt 4.x version...
> OK, version 4.4.2 installed.
>
> Checking for CUPS...
> Status: Scheduler wird ausgeführt
> Version: 1.3.8
> error_log is set to level: info
>
> Checking for dbus/python-dbus...
> dbus daemon is running.
> python-dbus version: 0.83.0
>
> ------------------------
> | RUNTIME DEPENDENCIES |
> ------------------------
>
> Checking for dependency: CUPS - Common Unix Printing System...
> OK, found.
>
> Checking for dependency: CUPS DDK - CUPS driver development kit...
> OK, found.
>
> Checking for dependency: GhostScript - PostScript and PDF language
> interpreter and previewer...
> OK, found.
>
> Checking for dependency: PIL - Python Imaging Library (required for
> commandline scanning with hp-scan)...
> OK, found.
>
> Checking for dependency: ppdev - Parallel port support kernel module....
> OK, found.
>
> Checking for dependency: PyQt 4- Qt interface for Python (for Qt version
> 4.x)...
> OK, found.
>
> Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
> OK, found.
>
> Checking for dependency: Python ctypes - A foreign function library for
> Python...
> OK, found.
>
> Checking for dependency: Python DBus - Python bindings for DBus...
> OK, found.
>
> Checking for dependency: Python XML libraries...
> OK, found.
>
> Checking for dependency: Python 2.3 or greater - Required for fax
> functionality...
> OK, found.
>
> Checking for dependency: Reportlab - PDF library for Python...
> OK, found.
>
> Checking for dependency: SANE - Scanning library...
> OK, found.
>
> Checking for dependency: scanimage - Shell scanning program...
> OK, found.
>
> Checking for dependency: xsane - Graphical scanner frontend for SANE...
> OK, found.
>
> ----------------------
> | HPLIP INSTALLATION |
> ----------------------
>
> Currently installed HPLIP version...
> HPLIP 3.9.2 currently installed in '/usr/share/hplip'.
>
> Current contents of '/etc/hp/hplip.conf' file:
> # hplip.conf. Generated from hplip.conf.in by configure.
>
> [hplip]
> version=3.9.2
>
> [dirs]
> home=/usr/share/hplip
> run=/var/run
> ppd=/usr/share/ppd/hpijs/HP
> ppdbase=/usr/share/ppd/hpijs
> doc=/usr/share/doc/hplip-doc/HTML
> icon=no
> cupsbackend=/usr/lib/cups/backend
> cupsfilter=/usr/lib/cups/filter
> drv=/usr/share/cups/drv
>
> # Following values are determined at configure time and cannot be changed.
> [configure]
> network-build=yes
> pp-build=yes
> gui-build=yes
> scanner-build=yes
> fax-build=yes
> dbus-build=yes
> cups11-build=no
> doc-build=yes
> shadow-build=no
> foomatic-drv-install=yes
> foomatic-ppd-install=no
> foomatic-rip-hplip-install=no
> internal-tag=3.9.2.49
> restricted-build=no
> ui-toolkit=qt4
> qt3=no
> qt4=yes
>
> Current contents of '~/.hplip/hplip.conf' file:
> [last_used]
> working_dir = /home/xxxxx
> printer =
> printer_name = HP_LaserJet_1022
> device_uri = hp:/usb/HP_LaserJet_1022?serial=FL01NQL
>
> [commands]
> scan = /usr/bin/xsane -V %SANE_URI%
>
> [installation]
> version = 3.9.2.49
> date_time = 03/29/09 10:56:28
>
> [settings]
> systray_visible = 0
>
> [refresh]
> rate = 30
> enable = false
> type = 1
>
> [polling]
> enable = false
> device_list =
> interval = 5
>
> -------------------------------
> | DISCOVERED PARALLEL DEVICES |
> -------------------------------
>
> No devices found.
>
> --------------------------
> | DISCOVERED USB DEVICES |
> --------------------------
>
> No devices found.
>
> ---------------------------------
> | INSTALLED CUPS PRINTER QUEUES |
> ---------------------------------
>
> warning: No queues found.
>
> ----------------------
> | SANE CONFIGURATION |
> ----------------------
>
> 'hpaio' in '/etc/sane.d/dll.conf'...
> 'hpaio' in '/etc/sane.d/dll.d/hplip'...
> OK, found. SANE backend 'hpaio' is properly set up.
>
> Checking output of 'scanimage -L'...
>
> No scanners were identified. If you were expecting something different,
> check that the scanner is plugged in, turned on and detected by the
> sane-find-scanner tool (if appropriate). Please read the documentation
> which came with this software (README, FAQ, manpages).
>
> ---------------------
> | PYTHON EXTENSIONS |
> ---------------------
>
> Checking 'cupsext' CUPS extension...
> OK, found.
>
> Checking 'pcardext' Photocard extension...
> OK, found.
>
> Checking 'hpmudext' I/O extension...
> OK, found.
>
> Checking 'scanext' SANE scanning extension...
> OK, found.
>
> -----------------
> | USB I/O SETUP |
> -----------------
>
> Checking for permissions of USB attached printers...
>
> HP Device 0x2c17 at 002:004:
> warning: Device URI: (Makeuri FAILED)
> Device node: /dev/bus/usb/002/004
> Mode: 0664
>
> -----------
> | SUMMARY |
> -----------
>
> No errors or warnings.
>
> Done.
>
> --
> You received this question notification because you are a member of HP
> Linux Imaging and Printing, which is an answer contact for HPLIP.
>

lsusb
Bus 002 Device 004: ID 03f0:2c17 Hewlett-Packard Printing Support
Bus 002 Device 003: ID 05e3:0710 Genesys Logic, Inc. USB 2.0 33-in-1 Card Reader
Bus 002 Device 002: ID 05e3:0608 Genesys Logic, Inc. USB-2.0 4-Port HUB
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

Please run:

/usr/lib/cups/backend/usb

and post the output.

What version of debian are you using? You may need to add your user to the lp and scanner groups.

Thanks.

Aaron

Hi,

it seems that this is a generell usb related issue on my system (disks connetcted by usb show strange behavior).
I'm using debain testing/unstable, so things might get broken after lenny is out.
I will provide more infos a soon as I find out more.

Thanks so far,
Jens

Jens,

Thanks for the update. Going to set this to answered for now.

Aaron