HPLIP

CP1215 Supplies tab on shows black toner only

Asked by ahth

HP Colour Laserjet CP1215 (USB Connection) running on SUSE 11.1 HPLIP version 3.92, Device Manager Version 15.0 (QT4)

The supplies tab in the HP Device Manager only shows status for the black toner cartridge. The three colour cartridges are missing. Is there anything I can do?

Question information

Language:
English Edit question
Status:
Answered
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
Last reply:
Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#1

Please run:

hp-info

and

hp-levels

and post the output from both.

Thanks!

Aaron

Revision history for this message
ahth (ahth) said : 		#2

The output from hp-levels is shown below:

HP Linux Imaging and Printing System (ver. 3.9.2)
Supply Levels Utility ver. 2.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Using device: hp:/usb/HP_Color_LaserJet_CP1215?serial=LJ0CSTJ

Black toner cartridge
Part No.: CB540A
Health: Good/OK

----------------------------------------------------------------
|//////////////////////////////////////////////////////////////| (approx.
 100%)
-----------------------------------------------------

Unfortunately hp-info only produces:

HP Linux Imaging and Printing System (ver. 3.9.2)
Device Information Utility ver. 5.2

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Using device: hp:/usb/HP_Color_LaserJet_CP1215?serial=LJ0CSTJ

and then goes to a GUI with no obvious way of posting the info therein.

Any advice appreciated

- ahth -

On Monday 30 March 2009 22:41:06 Aaron Albright wrote:
> Your question #65317 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/65317
>
> Status: Open => Needs information
>
> Aaron Albright requested for more information:
> Please run:
>
> hp-info
>
> and
>
> hp-levels
>
> and post the output from both.
>
> Thanks!
>
> Aaron

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#3

We are looking at fixing this in a future release.

Thanks for the report.

Aaron

Can you help with this problem?

Provide an answer of your own, or ask ahth for more information if necessary.

To post a message you must log in.