I have HPLIP installed on my Ubuntu 8, but I can't open it saying "GUI is unavailable", and my xsane doesn't recognize the Officejet j4580

HPLIP 2.8.7 comes with Ubuntu 8.10 so to configure the printer you should only need to run:

sudo apt-get install hplip-gui

then run:

sudo hp-setup

then to scan you can run:

xsane

Hope this helps.

Aaron

the terminal says I have version 2.8.2. This is what I get when I enter your directions:

HP Linux Imaging and Printing System (ver. 2.8.2)
Printer/Fax Setup Utility ver. 7.0

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

the program starts up properly, but it doesn't find my USB connected printer and says "make sure you have connected it properly and turned the printer on" even though it is

Oh. My bad, I thought you where running Ubuntu 8.10 which has HPLIP 2.8.7, it appears though that you are running Ubuntu 8.04 which has HPLIP 2.8.2.

So you'll need to upgrade to the latest version of HPLIP for your printer to work.

You can follow the instructions here:

http://hplipopensource.com/hplip-web/install/install/index.html

Hope this helps and thanks for your support of HPLIP.

Aaron

if HPLIP 2.8.12 is the latest version, how do you go from 2.8.7 to 2.8.12?

Thanks Aaron Albright, that solved my question.

Ok I've done the installation of 2.8.12, but even though the device manager recognizes the new connection the actual printer says, "no scan options. Check documentation...etc" when I select for scan

and when I select Help and then "Using Scan" on the printer it says: "no connection. There is no computer connection. Refer to device documentation."

Please run 'hp-check -t' and post the output here.

On Wed, Feb 18, 2009 at 5:47 PM, Diogenes <
<email address hidden>> wrote:

> Question #61377 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/61377
>
> Status: Solved => Open
>
> Diogenes is still having a problem:
> Ok I've done the installation of 2.8.12, but even though the device
> manager recognizes the new connection the actual printer says, "no scan
> options. Check documentation...etc" when I select for scan
>
> and when I select Help and then "Using Scan" on the printer it says:
> "no connection. There is no computer connection. Refer to device
> documentation."
>
> --
> You received this question notification because you are a member of HP
> Linux Imaging and Printing, which is an answer contact for HPLIP.
>

do you want all of the output? The whole thing is very long, or just the beginning and the "summary"?

here's all of it anyways:

parham@parham-desktop:~$ hp-check -t

HP Linux Imaging and Printing System (ver. 2.8.12)
Dependency/Version Check Utility ver. 14.1

Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux parham-desktop 2.6.24-23-generic #1 SMP Mon Jan 26 00:13:11 UTC 2009 i686 GNU/Linux

Distribution:
ubuntu 8.04

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.5.2 installed

Checking PyQt 3.x version...
OK, version 3.17 installed.

Checking PyQt 4.x version...

Checking for CUPS...
Status: scheduler is running
Version: 1.3.7
error_log is set to level: warn
note: For troubleshooting printing issues, it is best to have the CUPS 'LogLevel'
note: set to 'debug'. To set the LogLevel to debug, edit the file /etc/cups/cupsd.conf (as root),
note: and change the line near the top of the file that begins with 'LogLevel' to read:
note: LogLevel debug
note: Save the file and then restart CUPS (see your OS/distro docs on how to restart CUPS).
note: Now, when you print, helpful debug information will be saved to the file:
note: /var/log/cups/error_log
note: You can monitor this file by running this command in a console/shell:
note: tail -f /var/log/cups/error_log

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.82.4

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: cups - Common Unix Printing System...
OK, found.

Checking for dependency: cups-ddk - CUPS driver development kit...
OK, found.

Checking for dependency: cups-devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: dbus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt 3- Qt interface for Python (for Qt version 3.x)...
OK, found.

Checking for dependency: PyQt 4- Qt interface for Python (for Qt version 4.x)...
OK, found.

Checking for dependency: python-ctypes - A foreign function library for Python...
OK, found.

Checking for dependency: python-dbus - Python bindings for dbus...
OK, found.

Checking for dependency: python-devel - Python development files...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 2.8.12 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=2.8.12

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-2.8.12
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp/

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=yes
internal-tag=2.8.12.26
restricted-build=no
ui-toolkit=qt3
qt3=yes
qt4=no

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
device_uri = hp:/usb/Officejet_J4500_series?serial=CN89N5628F052T

[commands]
fax = hp-sendfax -d %FAX_URI%
scan = xsane -V %SANE_URI%
prnt = hp-print -p%PRINTER%
pcard = hp-unload -d %DEVICE_URI%
cpy = hp-makecopies -d %DEVICE_URI%

[installation]
version = 2.8.12.26
date_time = 02/18/09 23:49:50

[refresh]
rate = 30
enable = False
type = 0

-------------------------------
| DISCOVERED PARALLEL DEVICES |
-------------------------------

No devices found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- -------------------------
  hp:/usb/Officejet_J4500_series?s HP Officejet J4500 series
  erial=CN89N5628F052T

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

DESKJET_712C
------------
Type: Unknown
Installed in HPLIP?: No, not using the hp: or hpfax: CUPS backend.
Device URI: parallel:/dev/lp0
PPD: /etc/cups/ppd/DESKJET_712C.ppd
PPD Description: HP DeskJet 712C Foomatic/pnm2ppa (recommended)
Printer status: printer DESKJET_712C is idle. enabled since Sun 18 May 2008 04:10:18 AM EDT
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.
Officejet_J4500_series
----------------------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/usb/Officejet_J4500_series?serial=CN89N5628F052T
PPD: /etc/cups/ppd/Officejet_J4500_series.ppd
PPD Description: HP OfficeJet J5700 Foomatic/hpijs, hpijs 2.8.2
Printer status: printer Officejet_J4500_series is idle. enabled since Tue 17 Feb 2009 03:08:41 PM EST
Communication status: Good

Officejet_J4580
---------------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/usb/Officejet_J4500_series?serial=CN89N5628F052T
PPD: /etc/cups/ppd/Officejet_J4580.ppd
PPD Description: HP Officejet j4500 Series Foomatic/hpijs, hpijs 2.8.12
Printer status: printer Officejet_J4580 is idle. enabled since Wed 18 Feb 2009 08:38:32 PM EST
Communication status: Good

Officejet_J4580_fax
-------------------
Type: Fax
Installed in HPLIP?: Yes, using the hpfax: CUPS backend.
Device URI: hpfax:/usb/Officejet_J4500_series?serial=CN89N5628F052T
PPD: /etc/cups/ppd/Officejet_J4580_fax.ppd
PPD Description: HP Fax
Printer status: printer Officejet_J4580_fax is idle. enabled since Wed 18 Feb 2009 08:37:30 PM EST
Communication status: Good

PDF
---
Type: Unknown
Installed in HPLIP?: No, not using the hp: or hpfax: CUPS backend.
Device URI: cups-pdf:/
PPD: /etc/cups/ppd/PDF.ppd
PPD Description: Generic PDF file generator
Printer status: printer PDF is idle. enabled since Tue 22 Apr 2008 01:54:42 PM EDT
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/usb/Officejet_J4500_series?serial=CN89N5628F052T' is a Hewlett-Packard Officejet_J4500_series all-in-one

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x2a12 at 005:002:
    Device URI: hp:/usb/Officejet_J4500_series?serial=CN89N5628F052T
    Device node: /dev/bus/usb/005/002
    Mode: 0660
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/005/002
# owner: lp
# group: lp
user::rw-
user:parham:rw-
group::rw-
mask::rw-
other::---

-----------
| SUMMARY |
-----------

error: 2 errors and/or warnings.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.
parham@parham-desktop:~$

Everything looks okay.

Try running:

sudo tail -f /var/log/syslog

then run:

xsane

and post the output in the /var/log/syslog.

Thanks!

Aaron

here's the output:

ok this is strange. xscan recognize my scanner when it's turned on, ok that's normal

but when xscan is started, and I try to press the scan button directly on the printer when it's on and it gives me the same problem by saying "no scan options"

but scanning works when my printer is on and I just start xscan, but it doesn't work when I try it straight from the printer

here's the output:
parham@parham-desktop:~$ sudo tail -f /var/log/syslog
[sudo] password for parham:
Feb 24 19:43:59 parham-desktop NetworkManager: <debug> [1235522639.833471] nm_hal_device_removed(): Device removed (hal udi is '/org/freedesktop/Hal/devices/usb_device_951_1602_5B7B0B80116B_if0_scsi_host_scsi_device_lun0').
Feb 24 19:43:59 parham-desktop NetworkManager: <debug> [1235522639.833508] nm_hal_device_removed(): Device removed (hal udi is '/org/freedesktop/Hal/devices/usb_device_951_1602_5B7B0B80116B_if0_scsi_host').
Feb 24 19:43:59 parham-desktop NetworkManager: <debug> [1235522639.833545] nm_hal_device_removed(): Device removed (hal udi is '/org/freedesktop/Hal/devices/usb_device_951_1602_5B7B0B80116B_if0').
Feb 24 19:43:59 parham-desktop NetworkManager: <debug> [1235522639.833582] nm_hal_device_removed(): Device removed (hal udi is '/org/freedesktop/Hal/devices/usb_device_951_1602_5B7B0B80116B').
Feb 24 19:44:14 parham-desktop pulseaudio[5676]: module-alsa-sink.c: Error opening PCM device front:0: Device or resource busy
Feb 24 19:44:43 parham-desktop pulseaudio[5676]: module-alsa-sink.c: Error opening PCM device front:0: Device or resource busy
Feb 24 19:46:27 parham-desktop pulseaudio[5676]: module-alsa-sink.c: Error opening PCM device front:0: Device or resource busy
Feb 24 19:46:49 parham-desktop pulseaudio[5676]: module-alsa-sink.c: Error opening PCM device front:0: Device or resource busy
Feb 24 19:47:01 parham-desktop kernel: [12318.443081] sr0: CDROM not ready. Make sure there is a disc in the drive.
Feb 24 19:49:45 parham-desktop pulseaudio[5676]: module-alsa-sink.c: Error opening PCM device front:0: Device or resource busy

oh ok. Thanks for the help!

Thanks Aaron Albright, that solved my question.