HPLIP

HP PSC 1410 confused

Asked by Charles IRONS

I sent the following to HP direct and also ran HP check (see below)
Now I am confused about what to do next. please advise.
*****************************************************
hp e-mail support
Webform submittal date/time : 12 August 2008 18:13:07 UTC
language_code : en
language : English
Country of Residence : South Africa
product_line : 2N
product_oid : 441115
product_name : HP PSC 1410 All-in-One Printer
part_number : Q7290A,CC302A
purchase month : 7
purchase year : 2006
problem area : scanning/copying/faxing
serial number : CN55OB717304BN
operating system : other
How is your product connected to your PC? : USB Cable
error message : Invalid device URI or printer name
problem description : I use Ubuntu Linux 8.04 and tried to fax with command
hp-sendfax -d %FAX_URI%
with this result ;
QSettings: failed to open file /etc/qt3/qt_plugins_3.3rc
error: Invalid device URI or printer name.

troubleshooting : I tried to edit the file /etc/qt3/qt_plugins_3.3rc
but found no familiar parameters.

Please send me what editing to do so that I can send faxes from the printer.

The serial number is from the HP test page
setting changes : The printer works well otherwise. Scans documents and pictures well too. Thank you.
tech skill : Intermediate
first name : Charles
last name : IRONS
phone : +2711 782 8623
email : <email address hidden>
**********************************************
chas@chas-desktop:~$ hp-check -t

HP Linux Imaging and Printing System (ver. 2.8.2)
Dependency/Version Check Utility ver. 13.0

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...
warning: Invalid drv_dir value: /usr/share/cups/drv/hp/

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux chas-desktop 2.6.24-19-generic #1 SMP Fri Jul 11 23:41:49 UTC 2008 i686 GNU/Linux

Distribution:
ubuntu 8.04

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.5.2 installed

Checking PyQt version...
OK, version 3.17 installed.

Checking SIP version...
error: SIP not installed or version not found.

Checking for CUPS...
Status: scheduler is running
error: Version: (Not available. CUPS may not be installed or not running.)

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: cups - Common Unix Printing System...
OK, found.

Checking for dependency: cups-ddk - CUPS driver development kit...
OK, found.

Checking for dependency: cups-devel- Common Unix Printing System development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo apt-get install --yes --force-yes libcupsys2-dev cupsys-bsd

Checking for dependency: gcc - GNU Project C and C++ Compiler...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo apt-get install --yes --force-yes build-essential

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo apt-get install --yes --force-yes openssl

Checking for dependency: libjpeg - JPEG library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo apt-get install --yes --force-yes libjpeg62-dev

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo apt-get install --yes --force-yes libsnmp-dev

Checking for dependency: libpthread - POSIX threads library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo apt-get install --yes --force-yes build-essential

Checking for dependency: libtool - Library building support services...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo apt-get install --yes --force-yes libtool

Checking for dependency: libusb - USB library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo apt-get install --yes --force-yes libusb-dev

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt - Qt interface for Python...
OK, found.

Checking for dependency: python-devel - Python development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo apt-get install --yes --force-yes python2.5-dev

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo apt-get install --yes --force-yes libsane-dev

Checking for dependency: scanimage - Shell scanning program...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
To install this dependency, execute this command:
sudo apt-get install --yes --force-yes sane-utils

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 2.8.2 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hpssd]
# Note: hpssd does not support dynamic ports
# Port 2207 is the IANA assigned port for hpssd
port=2207

[hplip]
version=2.8.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-doc/HTML
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
internal-tag=2.8.2.10

-------------------------------
| DISCOVERED PARALLEL DEVICES |
-------------------------------

No devices found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

PDF
---
Type: Unknown
Installed in HPLIP?: No, not using the hp: or hpfax: CUPS backend.
Device URI: cups-pdf:/
PPD: /etc/cups/ppd/PDF.ppd
PPD Description: Generic PDF file generator
Printer status: printer PDF is idle. enabled since Sat 09 Aug 2008 11:49:13 SAST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.
PSC_1400
--------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/usb/PSC_1400_series?serial=CN55OB717304BN
PPD: /etc/cups/ppd/PSC_1400.ppd
PPD Description: HP PSC 1400 Foomatic/hpijs, hpijs 2.8.2
Printer status: printer PSC_1400 is idle. enabled since Sat 09 Aug 2008 19:48:28 SAST

HP Linux Imaging and Printing System (ver. 2.8.2)
Services and Status Daemon ver. 9.3

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

error: Unable to communicate with device (code=12): hp:/usb/PSC_1400_series?serial=CN55OB717304BN
error: Device not found

PSC_1400_series
---------------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/usb/PSC_1400_series?serial=CN55OB717304BN
PPD: /etc/cups/ppd/PSC_1400_series.ppd
PPD Description: HP PSC 1400 Foomatic/hpijs (recommended)
Printer status: printer PSC_1400_series is idle. enabled since Tue 15 Jul 2008 21:03:31 SAST
error: Unable to communicate with device (code=12): hp:/usb/PSC_1400_series?serial=CN55OB717304BN
error: Device not found

PSC_1400_series2
----------------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/usb/PSC_1400_series?serial=CN55OB717304BN
PPD: /etc/cups/ppd/PSC_1400_series2.ppd
PPD Description: HP PSC 1400 Foomatic/hpijs (recommended)
Printer status: printer PSC_1400_series2 is idle. enabled since Sat 09 Aug 2008 14:49:34 SAST
error: Unable to communicate with device (code=12): hp:/usb/PSC_1400_series?serial=CN55OB717304BN
error: Device not found

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
error: Not found. SANE backend 'hpaio' NOT properly setup (needs to be added to /etc/sane.d/dll.conf).

Checking output of 'scanimage -L'...
error: scanimage not found.

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

-----------
| SUMMARY |
-----------

error: 18 errors and/or warnings.

Summary of needed commands to run to satisfy missing dependencies:
sudo apt-get install --yes --force-yes libcupsys2-dev cupsys-bsd
sudo apt-get install --yes --force-yes build-essential
sudo apt-get install --yes --force-yes openssl
sudo apt-get install --yes --force-yes libjpeg62-dev
sudo apt-get install --yes --force-yes libsnmp-dev
sudo apt-get install --yes --force-yes build-essential
sudo apt-get install --yes --force-yes libtool
sudo apt-get install --yes --force-yes libusb-dev
sudo apt-get install --yes --force-yes python2.5-dev
sudo apt-get install --yes --force-yes libsane-dev
sudo apt-get install --yes --force-yes sane-utils

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

chas@chas-desktop:~$

Question information

Language:
English Edit question
Status:
Answered
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
Last reply:
Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#1

With Ubuntu 8.04 you'll need to install python-qt3 for HPLIP to work correctly.

Run: sudo apt-get install python-qt3

As for the device communication error--HPLIP is not detecting the printer. Please restart the printer and disconnect/reconnect the printer. Then run: hp-makeuri and post the output.

Aaron

Revision history for this message
Charles IRONS (ironscf) said : 		#2

Good day Aaron

I am glad to make contact again . Thanks for helping .

I did what you requested and the results are appended below .

I repeated the makeuri with serial no.

Kind regards Chas IRONS
-
Home +2711 782 8623
Mobile +2783 588 0028
email <email address hidden>
*****************************
chas@chas-desktop:~$ sudo apt-get install python-qt3
[sudo] password for chas:
Reading package lists... Done
Building dependency tree
Reading state information... Done
python-qt3 is already the newest version.
python-qt3 set to manually installed.
The following packages were automatically installed and are no longer
required:
  linux-headers-2.6.24-16-generic linux-headers-2.6.24-16
Use 'apt-get autoremove' to remove them.
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
chas@chas-desktop:~$ sudo apt-get autoremove
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following packages were automatically installed and are no longer
required:
  linux-headers-2.6.24-16-generic linux-headers-2.6.24-16
The following packages will be REMOVED:
  linux-headers-2.6.24-16 linux-headers-2.6.24-16-generic
0 upgraded, 0 newly installed, 2 to remove and 0 not upgraded.
After this operation, 68.3MB disk space will be freed.
Do you want to continue [Y/n]? Y
(Reading database ... 134628 files and directories currently installed.)
Removing linux-headers-2.6.24-16-generic ...
Removing linux-headers-2.6.24-16 ...
***********************************
chas@chas-desktop:~$ hp-makeuri

HP Linux Imaging and Printing System (ver. 2.8.2)
Device URI Creation Utility ver. 4.3

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

error: You must specify one SERIAL NO., IP, USB ID or DEVNODE on the
command line.

HP Linux Imaging and Printing System (ver. 2.8.2)
Device URI Creation Utility ver. 4.3

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Creates device URIs for local and network connected printers for use
with CUPS.

Usage: hp-makeuri [OPTIONS] [SERIAL NO.|USB ID|IP|DEVNODE]

[SERIAL NO.|USB ID|IP|DEVNODE]
  USB IDs (usb only): "xxx:yyy" where xxx is the USB bus
ID and yyy is the USB device ID. The ':' and all
                                      leading zeroes must be
present.
                                      (Use the 'lsusb' command to obtain
this information. See Note 1.)
  IPs (network only): IPv4 address "a.b.c.d" or
"hostname"
  DEVNODE (parallel only): "/dev/parportX",
X=0,1,2,...
  SERIAL NO. (usb and parallel "serial
no."

only):

[OPTIONS]
  To specify the port on a -p<port> or --port=<port> (Valid
values are 1*, 2, and 3. *default)
  multi-port
JetDirect:
  Show the CUPS URI only (quiet -c or
--cups

mode):
  Show the SANE URI only (quiet -s or
--sane

mode):
  Show the HP Fax URI only (quiet -f or
--fax

mode):
  Set the logging level: -l<level> or
--logging=<level>
                                      <level>: none, info*, error, warn,
debug (*default)
  Run in debug mode: -g (same as option:
-ldebug)
  This help information: -h or
--help

Examples:
  USB: $ hp-makeuri
001:002
  Network: $ hp-makeuri
66.35.250.209
  Parallel: $
hp-makeuri /dev/parport0
  USB or parallel (using serial $ hp-makeuri
US123456789

number):

Notes:
1. Example using 'lsusb' to obtain USB bus ID and USB device ID (example
only, the values you obtain will differ) :
 $ lsusb
 Bus 003 Device 011: ID 03f0:c202 Hewlett-Packard
 $ hp-makeuri 003:011
 (Note: You may have to run 'lsusb' from /sbin or another location. Use
'$ locate lsusb' to determine this.)

See Also:
hp-setup

chas@chas-desktop:~$
***********************************************
chas@chas-desktop:~$ hp-makeuri CN55OB717304BN

HP Linux Imaging and Printing System (ver. 2.8.2)
Device URI Creation Utility ver. 4.3

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

CUPS URI: hp:/usb/PSC_1400_series?serial=CN55OB717304BN
SANE URI: hpaio:/usb/PSC_1400_series?serial=CN55OB717304BN
chas@chas-desktop:~$

**************************************
-------- Forwarded Message --------
From: Aaron Albright <email address hidden>
Reply-To: <email address hidden>
To: <email address hidden>
Subject: Re: [Question #42074]: HP PSC 1410 confused
Date: Wed, 13 Aug 2008 16:01:14 -0000

Your question #42074 on HPLIP changed:
https://answers.launchpad.net/hplip/+question/42074

    Status: Open => Needs information

Aaron Albright requested for more information:
With Ubuntu 8.04 you'll need to install python-qt3 for HPLIP to work
correctly.

Run: sudo apt-get install python-qt3

As for the device communication error--HPLIP is not detecting the
printer. Please restart the printer and disconnect/reconnect the
printer. Then run: hp-makeuri and post the output.

Aaron

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#3

Okay

CUPS URI: hp:/usb/PSC_1400_series?serial=CN55OB717304BN
SANE URI: hpaio:/usb/PSC_1400_series?serial=CN55OB717304BN

Looks good. Run: sudo hp-setup

And see if that works to configure the printer.

A

Revision history for this message
Charles IRONS (ironscf) said : 		#4

Thanks Aaron

I must accept that my PSC 1410 cannot send faxes .

I still get "Device not found" when I start the HP Toolbox but I am sure the printer will still work well .

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#5

Does the printer print okay? Fax should work as well. However if you are getting device not found then printing and fax wont work.

Please run

lsusb and post the output.

Also run:

/usr/lib/cups/backend/hp

and post that as well.

A

Revision history for this message
Charles IRONS (ironscf) said : 		#6

Hi Aaron

I really appreciate your help .

A friend with Ubuntu says I could only send fax if I use my dial-up
modem because ADSL won't do it ?
So maybe I am wasting your time ?

Here is the out put from the commands you requested anyhow .
********************************
chas@chas-desktop:~$ lsusb
Bus 005 Device 001: ID 0000:0000
Bus 004 Device 001: ID 0000:0000
Bus 003 Device 001: ID 0000:0000
Bus 002 Device 001: ID 0000:0000
Bus 001 Device 002: ID 03f0:4d11 Hewlett-Packard
Bus 001 Device 001: ID 0000:0000
***********************************
chas@chas-desktop:~$ /usr/lib/cups/backend/hp
direct hp:/usb/PSC_1400_series?serial=CN55OB717304BN "HP PSC 1400
series" "HP PSC 1400 series USB CN55OB717304BN HPLIP" "MFG:HP;MDL:PSC
1400 series;CLS:PRINTER;DES:PSC 1400 series;SN:CN55OB717304BN;"
chas@chas-desktop:~$
***********************************

Enjoy the day . Chas Irons
-
Home +2711 782 8623
Mobile +2783 588 0028
email <email address hidden>
*****************************

-------- Forwarded Message --------
From: Aaron Albright <email address hidden>
Reply-To: <email address hidden>
To: <email address hidden>
Subject: Re: [Question #42074]: HP PSC 1410 confused]
Date: Thu, 14 Aug 2008 17:48:38 -0000

Your question #42074 on HPLIP changed:
https://answers.launchpad.net/hplip/+question/42074

    Status: Open => Needs information

Aaron Albright requested for more information:
Does the printer print okay? Fax should work as well. However if you
are getting device not found then printing and fax wont work.

Please run

lsusb and post the output.

Also run:

/usr/lib/cups/backend/hp

and post that as well.

A

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#7

To fax you need to have the printer plugged into a regular (land line) phone line. Although I'm not sure of if it's more complicated with using ADSL, you may need to check with your phone company/provider.

All the best!

Aaron

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