Unable to set up WPA on OfficeJet 7410xi

Asked by Vic Dickey

Using the "Wireless and Wired Network Guide" (Q3462-90195) from HP, I understand from page 16 & 17 that I can connect to my network using WPA encryption. So far, I have only been able to select WEP. Although I have installed the printer on three Kubuntu 8.04 systems, I am still unable to select WPA via the printer control panel of the 7410xi.

I have uninstalled and reinstalled the 7410xi a number of times using both the HPOfficejet - CUPS 1.3.7 via a Firefox browser and the installed System HPLIP Toolbox - Printer Toolbox. Yet, when I use the printer Setup and finish entering the SSID (selecting Done and pressing "OK") and then press "1" to select the infrastructure mode, the option 2 "select WEP encryption" is the only option. The Guide states that I can select 3 "to select WPA encryption". That option does not seem to be avaliable for me.

I would like to use the printer wirelessly and have the security of WPA encryption. Currently I can't. Either the Guide book should explain that WPA will not work with Linux or the printer setup software should work as the Guide book describes.

Thanks HP for the best Linux compatible printers available.

Question information

Language:
English Edit question
Status:
Answered
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
Last reply:
Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said :
#1

Vic,

HPLIP provides the driver functionality within Linux--as long as the printer is getting an IP address HPLIP isn't concerned with the encryption setting. I'm assuming you are wanting to connect the printer to your access point? Here are the directions from the OfficeJet 7410xi networking manual. Because this is a hardware configuration setting if you require more assistance you may need to contact HP Total Care from http://www.hp.com.

Hope this helps though.

Aaron

1 Write down the following information about your access point:
     – Network Name (also called SSID)
     – WEP Key, WPA Password or Passkey (if needed)
     If you do not know where to find this information, see the documentation that came
     with your wireless access point. You might be able to find this information on the
     Embedded Web Server for the access point.
     Note For Macintosh users: If the network is set up with an Apple AirPort Base
             station and you are using a password instead of WEP HEX or WEP ASCII to
             access this network, you need to get the equivalent WEP key. Your network
             administrator can get the equivalent WEP key by running the AirPort Admin
             utility.
   2 On the control panel of your HP all-in-one, press the Setup button.
   3 Press 8, and then press 4.
     This displays the Network menu and then selects Wireless Setup Wizard. The
     setup wizard searches for available networks, and then displays a list of detected
     network names (SSIDs). The infrastructure networks appear first in the list. The
     networks with the strongest signal appear first, the weakest appear last.
   4 Press to highlight the name of the network you wrote down in step 1, and then
     press OK.
     If you do not see your network name in the list, do the following:
                                                                                 to
     a Select Enter a New Network Name (SSID). If necessary, use the
          highlight it, and then press OK.
          The visual keyboard appears.
     b Enter the SSID. Use the arrow buttons on the HP all-in-one control panel to
          highlight a letter or number on the visual keyboard, and then press OK to
          select it.
          For more information on using the visual keyboard, see the printed User Guide
          that came with your HP all-in-one.
          Note You must enter the exact uppercase (capital) and lowercase (small)
                   letters. Otherwise, the wireless connection will fail.
     c When you are finished entering the new SSID, use the arrow buttons to
          highlight Done on the visual keyboard, and then press OK.
     d Press 1 to select the infrastructure mode..
16
  e Press 2 to select WEP encryption.
       OR
       Press 3 to select WPA encryption.
5 If prompted, enter your WPA or WEP key. Use the arrow buttons to highlight a
  letter or number on the visual keyboard, and then press OK to select it.
  Note You must enter the exact uppercase (capital) and lowercase (small) letters.
          Otherwise, the wireless connection will fail.
  If a message says you entered an invalid WPA or WEP key, check the key you
  wrote down for your new network, and then re-enter the key.
6 When you are finished entering the WPA or WEP key, use the arrow buttons to
  highlight Done on the visual keyboard, and then press OK.
7 Press OK to confirm.
  The HP all-in-one will attempt to connect to the network. If the connection fails,
  follow the prompts to correct the key, and then try again. See also, Network
  troubleshooting
8 When the HP all-in-one connects successfully to the network, go to your computer
  to install the software. See Install the software.

Revision history for this message
Vic Dickey (jvdickey-gmail) said :
#2

Aaron,

My printer has been connected to my home network via wireless since new. The
issue all along was my inability to connect with WPA security. I only had
the option of WEP using the printer's wireless setup. You sent me the same
info from the HP Wireless and Wired Network Guide that I had sent you.

"16
 e Press 2 to select WEP encryption.
      OR
      Press 3 to select WPA encryption."

This does not work on my printer. There is no option to Press 3 to select
WPA.

My secondary solution was to get a long messy cable and connect the printer
to the router via that ethernet cable.

I would be interested if there is a current or future software update for
the printer or a revision to the Wireless and Wired Network Guide.

Thanks for looking into it.

On Mon, Aug 11, 2008 at 3:58 PM, Aaron Albright <
<email address hidden>> wrote:

> Your question #41877 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/41877
>
> Status: Open => Answered
>
> Aaron Albright proposed the following answer:
> Vic,
>
> HPLIP provides the driver functionality within Linux--as long as the
> printer is getting an IP address HPLIP isn't concerned with the
> encryption setting. I'm assuming you are wanting to connect the printer
> to your access point? Here are the directions from the OfficeJet 7410xi
> networking manual. Because this is a hardware configuration setting if
> you require more assistance you may need to contact HP Total Care from
> http://www.hp.com.
>
> Hope this helps though.
>
> Aaron
>
>
> 1 Write down the following information about your access point:
> – Network Name (also called SSID)
> – WEP Key, WPA Password or Passkey (if needed)
> If you do not know where to find this information, see the
> documentation that came
> with your wireless access point. You might be able to find this
> information on the
> Embedded Web Server for the access point.
> Note For Macintosh users: If the network is set up with an Apple
> AirPort Base
> station and you are using a password instead of WEP HEX or WEP
> ASCII to
> access this network, you need to get the equivalent WEP key.
> Your network
> administrator can get the equivalent WEP key by running the
> AirPort Admin
> utility.
> 2 On the control panel of your HP all-in-one, press the Setup button.
> 3 Press 8, and then press 4.
> This displays the Network menu and then selects Wireless Setup Wizard.
> The
> setup wizard searches for available networks, and then displays a list
> of detected
> network names (SSIDs). The infrastructure networks appear first in the
> list. The
> networks with the strongest signal appear first, the weakest appear
> last.
> 4 Press to highlight the name of the network you wrote down in step
> 1, and then
> press OK.
> If you do not see your network name in the list, do the following:
>
> to
> a Select Enter a New Network Name (SSID). If necessary, use the
> highlight it, and then press OK.
> The visual keyboard appears.
> b Enter the SSID. Use the arrow buttons on the HP all-in-one control
> panel to
> highlight a letter or number on the visual keyboard, and then
> press OK to
> select it.
> For more information on using the visual keyboard, see the printed
> User Guide
> that came with your HP all-in-one.
> Note You must enter the exact uppercase (capital) and lowercase
> (small)
> letters. Otherwise, the wireless connection will fail.
> c When you are finished entering the new SSID, use the arrow buttons
> to
> highlight Done on the visual keyboard, and then press OK.
> d Press 1 to select the infrastructure mode..
> 16
> e Press 2 to select WEP encryption.
> OR
> Press 3 to select WPA encryption.
> 5 If prompted, enter your WPA or WEP key. Use the arrow buttons to
> highlight a
> letter or number on the visual keyboard, and then press OK to select it.
> Note You must enter the exact uppercase (capital) and lowercase (small)
> letters.
> Otherwise, the wireless connection will fail.
> If a message says you entered an invalid WPA or WEP key, check the key you
> wrote down for your new network, and then re-enter the key.
> 6 When you are finished entering the WPA or WEP key, use the arrow buttons
> to
> highlight Done on the visual keyboard, and then press OK.
> 7 Press OK to confirm.
> The HP all-in-one will attempt to connect to the network. If the
> connection fails,
> follow the prompts to correct the key, and then try again. See also,
> Network
> troubleshooting
> 8 When the HP all-in-one connects successfully to the network, go to your
> computer
> to install the software. See Install the software.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/hplip/+question/41877/+confirm?answer_id=0
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/hplip/+question/41877
>
> You received this question notification because you are a direct
> subscriber of the question.
>

--
Vic Dickey

Registered Linux user #392114
Register at http://counter.li.org/

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said :
#3

Vic,

Because your question is hardware related and not directly related to HPLIP the next best place for information would be to contact HP Total Care from http://hp.com.

Sorry I couldn't provide better information.

Aaron

Can you help with this problem?

Provide an answer of your own, or ask Vic Dickey for more information if necessary.

To post a message you must log in.