My bank creates pdf files which gs/hplip refuses to print
Hello,
my bank generates pdf files which gs/hplip refuse to print (using kpdf), because /usr/lib/
http://
I uncompressed the original file using "pdftk KKA-DKB.pdf output uncompressed.pdf uncompress" and changed the credit card data.
The full ipp report from CUPS is attached to that question.
Florian Kuenzer helped on debian-user to do some analysis which point somewhat to a hplip problem:
-> foomatic-rip produces pcl code and an error log:
rd@blackbox:
echo $?
rd@blackbox:
0
rd@blackbox:
foomatic-rip.log and foomatic-rip.err are available here
http://
http://
The file can be made to print using
1) gs -q -dSAFER -dNOPAUSE -dBATCH -sDEVICE=pdfwrite -o fixed.pdf uncompressed.pdf
and print the rewritten fixed.pdf
This also implies gs can read the pdf file and rewrite with the pdfwrite backend.
2) Use Adobe Acrobat (on Linux) to print the file
Also somebody tested the file with Adobe Acrobat Professional and at least no errors in the pdf file have been detected.
http://
Is this worth a hplip bug report?
I am happy to provide more details, if required please let me know.
The entire thread on debian-user (started in May, therefore scattered over 3 months):
http://
http://
http://
Thanks,
Rainer
Full IPP report of CUPS when trying to print uncompressed.pdf:
Attribute
Value
job-more-info
ipp://localhost
job-preserved
Wahr
job-printer-up-time
Sun Jul 6 17:36:20 2008
job-state-reasons
job-stopped
job-uri
ipp://localhost
printer-uri
ipp://localhost
job-originating
rd
job-name
uncompressed.pdf
document-format
application/
copies
1
orientation-
0x3
job-priority
50
job-uuid
urn:uuid:
job-originating
localhost
time-at-creation
Sun Jul 6 17:36:06 2008
time-at-processing
Sun Jul 6 17:36:06 2008
time-at-completed
job-id
153
job-state
0x6
job-media-
0
job-printer-uri
ipp://blackbox.
job-name
uncompressed.pdf
job-k-octets
101
job-hold-until
no-hold
job-sheets
none
none
job-printer-
/usr/lib/
job-printer-
none
Question information
- Language:
- English Edit question
- Status:
- Expired
- For:
- HPLIP Edit question
- Assignee:
- No assignee Edit question
- Last query:
- Last reply:
Revision history for this message
|
#1 |
Good Day
Could you post the output to,
$ hp-check -t
Also could you put CUPS error log into debug mode and post back your log when you try and print that pdf?
Thanks
jh
Revision history for this message
|
#2 |
Hi John,
thanks for the quick reply. This is the ouput of hp-check -t and the error_log of cups.
Rainer
*******
rd@blackbox:
HP Linux Imaging and Printing System (ver. 2.8.6)
Dependency/Version Check Utility ver. 14.0
Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to
successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper
dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).
Saving output in log file: hp-check.log
Initializing. Please wait...
---------------
| SYSTEM INFO |
---------------
Basic system information:
Linux blackbox 2.6.24-1-686 #1 SMP Thu May 8 02:16:39 UTC 2008 i686 GNU/Linux
Distribution:
debian testing
HPOJ running?
No, HPOJ is not running (OK).
Checking Python version...
OK, version 2.5.2 installed
Checking PyQt version...
OK, version 3.17 installed.
Checking SIP version...
error: SIP not installed or version not found.
Checking for CUPS...
Status: scheduler is running
error: Version: (Not available. CUPS may not be installed or not running.)
Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.82.4
-------
| COMPILE AND RUNTIME DEPENDENCIES |
-------
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
Checking for dependency: cups - Common Unix Printing System...
OK, found.
Checking for dependency: cups-ddk - CUPS driver development kit...
OK, found.
Checking for dependency: cups-devel- Common Unix Printing System development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
su -c "apt-get install --force-yes -y libcupsys2-dev cupsys-bsd"
Checking for dependency: dbus - Message bus system...
OK, found.
Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.
Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.
Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.
Checking for dependency: libjpeg - JPEG library...
OK, found.
Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
su -c "apt-get install --force-yes -y libsnmp-dev"
Checking for dependency: libpthread - POSIX threads library...
OK, found.
Checking for dependency: libtool - Library building support services...
OK, found.
Checking for dependency: libusb - USB library...
OK, found.
Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.
Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.
Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.
Checking for dependency: PyQt - Qt interface for Python...
OK, found.
Checking for dependency: python-ctypes - A foreign function library for Python...
OK, found.
Checking for dependency: python-dbus - Python bindings for dbus...
OK, found.
Checking for dependency: python-devel - Python development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
su -c "apt-get install --force-yes -y python-dev"
Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.
Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.
Checking for dependency: Reportlab - PDF library for Python...
OK, found.
Checking for dependency: SANE - Scanning library...
OK, found.
Checking for dependency: SANE - Scanning library development files...
OK, found.
Checking for dependency: scanimage - Shell scanning program...
OK, found.
Checking for dependency: xsane - Graphical scanner frontend for SANE...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
To install this dependency, execute this command:
su -c "apt-get install --force-yes -y sane"
-------
| HPLIP INSTALLATION |
-------
Currently installed HPLIP version...
HPLIP 2.8.6 currently installed in '/usr/share/hplip'.
Current contents of '/etc/hp/
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=2.8.6
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
icon=no
cupsbackend=
cupsfilter=
drv=/usr/
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-
foomatic-
foomatic-
internal-
-------
| DISCOVERED PARALLEL DEVICES |
-------
Device URI Model
-----
hp:/par/
-------
| DISCOVERED USB DEVICES |
-------
No devices found.
-------
| INSTALLED CUPS PRINTER QUEUES |
-------
hplj6p
------
Type: Unknown
Installed in HPLIP?: No, not using the hp: or hpfax: CUPS backend.
Device URI: parallel:/dev/lp0
PPD: /etc/cups/
PPD Description: HP LaserJet 6P Foomatic/hpijs, hpijs 2.8.4.2 - HPLIP 2.8.4
Printer status: printer hplj6p is idle. enabled since Sun 01 Jun 2008 05:56:59 PM CEST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.
-------
| SANE CONFIGURATION |
-------
'hpaio' in '/etc/sane.
error: Not found. SANE backend 'hpaio' NOT properly setup (needs to be added to /etc/sane.
Checking output of 'scanimage -L'...
No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).
-------
| PYTHON EXTENSIONS |
-------
Checking 'cupsext' CUPS extension...
OK, found.
Checking 'pcardext' Photocard extension...
OK, found.
Checking 'hpmudext' I/O extension...
OK, found.
Checking 'scanext' SANE scanning extension...
error: NOT FOUND OR FAILED TO LOAD! Please reinstall HPLIP and check for the proper installation of scanext.
-----------------
| USB I/O SETUP |
-----------------
Checking for permissions of USB attached printers...
-----------
| SUMMARY |
-----------
error: 9 errors and/or warnings.
Summary of needed commands to run to satisfy missing dependencies:
su -c "apt-get install --force-yes -y libcupsys2-dev cupsys-bsd"
su -c "apt-get install --force-yes -y libsnmp-dev"
su -c "apt-get install --force-yes -y python-dev"
su -c "apt-get install --force-yes -y sane"
Please refer to the installation instructions at:
http://
Done.
rd@blackbox:
****************END Output of hp-check -t*****
**** BEGIN Output to /var/log/
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blackbox:~#
**** END Output to /var/log/
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#3 |
Are you able to print other pdf's correctly?
A
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#4 |
I printed many pdfs before and I still can print pdfs.
I can even print this one with hplip after preprocessing it with the pdfwrite backend of gs:
http://
Were you able to print the pdf successfully with the hplip backend?
If yes, which gs/hplip version did you use?
Thanks,
Rainer
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#5 |
I can print the pdf you linked to using a photosmart printer, however the second page of the pdf is printing to the very top edge of the paper. The photosmart that I tested it with will print edge to edge. The problem is that the laserjets in most cases will not--so it's printing outside the printable area for the laserjet you are using and wont print.
I'm using 2.8.6 as well.
To solve this you could try to set the printer settings to "fit to page", which should adjust the margins automatically.
hp-toolbox
print settings
scroll down to fit to page, change to yes, re-test.
If this doesn't work you could try contacting the bank and telling them that they are making the pdf incorrectly..but I can't promise you'll get any sort of results...it is a bank. :)
Hope this helps.
Aaron
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#6 |
Also after looking over the cups error log this is consistent because the first page is being processed correctly and there is an error with cups processing the second page.
A
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#7 |
Aaron,
sorry for the slow response, but I do not get
hp-toolbox
detecting my installed printer.
It always tells me "No Installed HP Deviced Found"
Since I can print on the HP LJ6P, the printer is known to my system (!).
How can I tell hp-toolbox what printer to select?
Alternatively can I change that in any config file or use a command line tool to change that?
I am also surprised that gs crashes in CUPS without notifying the user, when just the page tries to print something outside the printable range.
Would that be worth a bug report to give the user a more elaborate error message?
(I am not confirming yet, that this is the root cause of the problem though).
Thanks,
Rainer
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#8 |
Make sure to run hp-setup to configure the printer. Looking at your previous hp-check there is no printer queue configure to use the hp:/ backend. The hp-toolbox will then not detect the printer. Running hp-setup will configure the printer correctly. (should anyway).
Hope this helps.
Aaron
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#9 |
Aaron,
thanks for that pointer, my printer was configures as parallel port printer parallel:/dev/lp0 . I followed your comments, setup a new printer queue, run hp-toolbox, changed fit to page to yes and rerun the test:
I see no improvement:
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INTS=792 -sDeviceManufac
de=0,Quality:
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IDTHPOINTS=612' '-dDEVICEHEIGHT
rMode=0,
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--nostringval-- false 1 %stopped_push 1905 1 3 %oparray_pop 1904 1 3 %oparray_pop 1888 1 3 %oparray_pop 1771 1 3 %oparray_pop --nostringva
l-- %errorexec_pop .runexec2 --nostringval-- --nostringval-- --nostringval-- 2 %stopped_push --nostringval--
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I am happy to contact the bank for the incorrect pdf, but I think it would be extremely helpful, if I would know what is wrong in the pdf.
Why do you think the pdf is wrong?
As mentioned in the debian-user thread, the pdfwrite backend of gs works fine, e.g.
gs -q -dSAFER -dNOPAUSE -dBATCH -sDEVICE=pdfwrite -o fixed.pdf uncompressed.pdf
Only the hpijs backend is known to crash. The fixed.pdf can even be printed correctly by the hpijs backend.
Can you prove that it is a pdf problem and not a hpijs backend problem?
Thanks,
Rainer
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#10 |
This question was expired because it remained in the 'Open' state without activity for the last 15 days.
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#11 |
Am Freitag, 19. September 2008 schrieb Launchpad Janitor:
> Your question #38386 on HPLIP changed:
> https:/
>
> Status: Open => Expired
>
> Launchpad Janitor expired the question:
> This question was expired because it remained in the 'Open' state
> without activity for the last 15 days.
I still have the problem, can I provide further information?
Thanks,
Rainer
--
Rainer Dorsch
Lärchenstr. 6
D-72135 Dettenhausen
07157-734133
email: <email address hidden>
jabber: <email address hidden>
GPG Fingerprint: 5966 C54C 2B3C 42CC 1F4F 8F59 E3A8 C538 7519 141E
Full GPG key: http://
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#12 |
This question was expired because it remained in the 'Open' state without activity for the last 15 days.