Dear Sir or Madam, My Linux Distribution is 16.04. My printers are: 1. HP LaserJet P1102 (the problem occurs only with this priner 2. HP Officejet - 6300 I have a PC and a network connected laptop. The output of hp-check are as follows: 1. PC gottfried@gottfried-Inspiron-530s:~$ hp-check -t Saving output in log file: /home/gottfried/hp-check.log HP Linux Imaging and Printing System (ver. 3.16.8) Dependency/Version Check Utility ver. 15.1 Copyright (c) 2001-15 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Note: hp-check can be run in three modes: 1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP. 2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run. 3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies). Check types: a. EXTERNALDEP - External Dependencies b. GENERALDEP - General Dependencies (required both at compile and run time) c. COMPILEDEP - Compile time Dependencies d. [All are run-time checks] PYEXT SCANCONF QUEUES PERMISSION Status Types: OK MISSING - Missing Dependency or Permission or Plug-in INCOMPAT - Incompatible dependency-version or Plugin-version --------------- | SYSTEM INFO | --------------- Kernel: 4.4.0-36-generic #55-Ubuntu SMP Thu Aug 11 18:01:55 UTC 2016 GNU/Linux Host: gottfried-Inspiron-530s Proc: 4.4.0-36-generic #55-Ubuntu SMP Thu Aug 11 18:01:55 UTC 2016 GNU/Linux Distribution: 12 16.04 Bitness: 64 bit ----------------------- | HPLIP CONFIGURATION | ----------------------- HPLIP-Version: HPLIP 3.16.8 HPLIP-Home: /usr/share/hplip HPLIP-Installation: Auto installation is supported for ubuntu distro 16.04 version Current contents of '/etc/hp/hplip.conf' file: # hplip.conf. Generated from hplip.conf.in by configure. [hplip] version=3.16.8 [dirs] home=/usr/share/hplip run=/var/run ppd=/usr/share/ppd/HP ppdbase=/usr/share/ppd doc=/usr/share/doc/hplip-3.16.8 html=/usr/share/doc/hplip-3.16.8 icon=/usr/share/applications cupsbackend=/usr/lib/cups/backend cupsfilter=/usr/lib/cups/filter drv=/usr/share/cups/drv/hp bin=/usr/bin apparmor=/etc/apparmor.d # Following values are determined at configure time and cannot be changed. [configure] network-build=yes libusb01-build=no pp-build=no gui-build=yes scanner-build=yes fax-build=yes dbus-build=yes cups11-build=no doc-build=yes shadow-build=no hpijs-install=no foomatic-drv-install=no foomatic-ppd-install=no foomatic-rip-hplip-install=no hpcups-install=yes cups-drv-install=yes cups-ppd-install=no internal-tag=3.16.8 restricted-build=no ui-toolkit=qt4 qt3=no qt4=yes qt5=no policy-kit=no lite-build=no udev_sysfs_rules=no hpcups-only-build=no hpijs-only-build=no apparmor_build=yes Current contents of '/var/lib/hp/hplip.state' file: [plugin] installed = 1 eula = 1 version = 3.16.8 Current contents of '~/.hplip/hplip.conf' file: [upgrade] notify_upgrade = true last_upgraded_time = 1472723892 pending_upgrade_time = 0 latest_available_version = 3.16.5 [installation] date_time = 01.09.2016 14:37:17 version = 3.16.8

-------------- | COMPILEDEP | -------------- gcc gcc - GNU Project C and C++ Compiler REQUIRED - 5.4.0 OK - make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK - libtool libtool - Library building support services REQUIRED - 2.4.6 OK - ------------------------ | General Dependencies | ------------------------ libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 OK - python-xml Python XML libraries REQUIRED - 2.1.0 OK - libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK - sane-devel SANE - Scanning library development files REQUIRED - 1.0.25 OK - pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK - pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.11.4 OK - libpthread libpthread - POSIX threads library REQUIRED - 2.23 OK - python-devel Python devel - Python development files REQUIRED 2.2 2.7.12 OK - cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.1.3 OK - python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK - cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK - reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.3.0 OK - pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.4 OK - libusb libusb - USB library REQUIRED - 1.0 OK - cups-image CUPS image - CUPS image development files REQUIRED - 2.1.3 OK - python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.12 OK - python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK - libjpeg libjpeg - JPEG library REQUIRED - - OK - sane SANE - Scanning library REQUIRED - 1.0.25 OK - ---------------------- | Scan Configuration | ---------------------- scanext Scan-SANE-Extension REQUIRED - 3.16.8 OK - hpaio HPLIP-SANE-Backend REQUIRED - 3.16.8 OK 'hpaio found in /etc/sane.d/dll.conf' ------------------------- | External Dependencies | ------------------------- gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.18 OK - cups CUPS - Common Unix Printing System REQUIRED 1.1 2.1.3 OK 'CUPS Scheduler is running' network network -wget OPTIONAL - 1.17.1 OK - scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.25 OK - policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK - xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK - dbus DBus - Message bus system REQUIRED - 1.10.6 OK - avahi-utils avahi-utils OPTIONAL - 0.6.32 OK - --------------------- | Python Extentions | --------------------- hpmudext IO-Extension REQUIRED - 3.16.8 OK - cupsext CUPS-Extension REQUIRED - 3.16.8 OK - ------------------------------ | DISCOVERED SCANNER DEVICES | ------------------------------ device `hpaio:/usb/Officejet_6300_series?serial=CN78NFW3XC04M4' is a Hewlett-Packard Officejet_6300_series all-in-one -------------------------- | DISCOVERED USB DEVICES | -------------------------- Device URI Model -------------------------------- ------------------------------ hp:/usb/Officejet_6300_series?se HP Officejet 6300 series rial=CN78NFW3XC04M4 hp:/usb/HP_LaserJet_Professional HP LaserJet Professional P1102 _P1102?serial=000000000Q86YNDMPR 1a --------------------------------- | INSTALLED CUPS PRINTER QUEUES | --------------------------------- HP-LaserJet-Professional-P1102 ------------------------------ Type: Printer Device URI: hp:/usb/HP_LaserJet_Professional_P1102?serial=000000000Q86YNDMSI1c PPD: /etc/cups/ppd/HP-LaserJet-Professional-P1102.ppd warning: Failed to read /etc/cups/ppd/HP-LaserJet-Professional-P1102.ppd ppd file PPD Description: Printer status: printer HP-LaserJet-Professional-P1102 disabled since Do 01 Sep 2016 12:Unplugged or turned off Required plug-in status: Installed error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_Professional_P1102?serial=000000000Q86YNDMSI1c error: Device not found error: Communication status: Failed HP-LaserJet-Professional-P1102-2 -------------------------------- Type: Printer Device URI: hp:/usb/HP_LaserJet_Professional_P1102?serial=000000000Q86YNDMPR1a PPD: /etc/cups/ppd/HP-LaserJet-Professional-P1102-2.ppd warning: Failed to read /etc/cups/ppd/HP-LaserJet-Professional-P1102-2.ppd ppd file PPD Description: Printer status: printer HP-LaserJet-Professional-P1102-2 is idle. enabled since Do 01 Sep 2016 14:31:46 CEST Required plug-in status: Installed Communication status: Good Officejet-6300-series --------------------- Type: Printer Device URI: hp:/usb/Officejet_6300_series?serial=CN78NFW3XC04M4 PPD: /etc/cups/ppd/Officejet-6300-series.ppd warning: Failed to read /etc/cups/ppd/Officejet-6300-series.ppd ppd file PPD Description: Printer status: printer Officejet-6300-series is idle. enabled since Do 01 Sep 2016 14:31:49 CEST Communication status: Good Officejet-6300-series-Fax ------------------------- Type: Fax Device URI: hpfax:/usb/Officejet_6300_series?serial=CN78NFW3XC04M4 PPD: /etc/cups/ppd/Officejet-6300-series-Fax.ppd warning: Failed to read /etc/cups/ppd/Officejet-6300-series-Fax.ppd ppd file PPD Description: Printer status: printer Officejet-6300-series-Fax is idle. enabled since Do 01 Sep 2016 14:31:49 CEST Communication status: Good -------------- | PERMISSION | -------------- USB Officejet-6300-series Required - - OK Node:'/dev/bus/usb/001/017' Perm:' root lp rw- rw- rw- rw- r--' USB HP-LaserJet-Professional-P1102-2 Required - - OK Node:'/dev/bus/usb/001/016' Perm:' root lp rw- rw- rw- rw- r--' ----------- | SUMMARY | ----------- Missing Required Dependencies ----------------------------- None Missing Optional Dependencies ----------------------------- None Total Errors: 1 Total Warnings: 0 Done. gottfried@gottfried-Inspiron-530s:~$ ----------------------------------------------------------------------------------------------------------- 2. Laptop gottfried@gottfried-Inspiron-N5110:~$ hp-check -t Saving output in log file: /home/gottfried/hp-check.log HP Linux Imaging and Printing System (ver. 3.16.8) Dependency/Version Check Utility ver. 15.1 Copyright (c) 2001-15 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Note: hp-check can be run in three modes: 1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP. 2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run. 3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies). Check types: a. EXTERNALDEP - External Dependencies b. GENERALDEP - General Dependencies (required both at compile and run time) c. COMPILEDEP - Compile time Dependencies d. [All are run-time checks] PYEXT SCANCONF QUEUES PERMISSION Status Types: OK MISSING - Missing Dependency or Permission or Plug-in INCOMPAT - Incompatible dependency-version or Plugin-version --------------- | SYSTEM INFO | --------------- Kernel: 4.4.0-36-generic #55-Ubuntu SMP Thu Aug 11 18:01:55 UTC 2016 GNU/Linux Host: gottfried-Inspiron-N5110 Proc: 4.4.0-36-generic #55-Ubuntu SMP Thu Aug 11 18:01:55 UTC 2016 GNU/Linux Distribution: 12 16.04 Bitness: 64 bit ----------------------- | HPLIP CONFIGURATION | ----------------------- HPLIP-Version: HPLIP 3.16.8 HPLIP-Home: /usr/share/hplip HPLIP-Installation: Auto installation is supported for ubuntu distro 16.04 version Current contents of '/etc/hp/hplip.conf' file: # hplip.conf. Generated from hplip.conf.in by configure. [hplip] version=3.16.8 [dirs] home=/usr/share/hplip run=/var/run ppd=/usr/share/ppd/HP ppdbase=/usr/share/ppd doc=/usr/share/doc/hplip-3.16.8 html=/usr/share/doc/hplip-3.16.8 icon=/usr/share/applications cupsbackend=/usr/lib/cups/backend cupsfilter=/usr/lib/cups/filter drv=/usr/share/cups/drv/hp bin=/usr/bin apparmor=/etc/apparmor.d # Following values are determined at configure time and cannot be changed. [configure] network-build=yes libusb01-build=no pp-build=no gui-build=yes scanner-build=yes fax-build=yes dbus-build=yes cups11-build=no doc-build=yes shadow-build=no hpijs-install=no foomatic-drv-install=no foomatic-ppd-install=no foomatic-rip-hplip-install=no hpcups-install=yes cups-drv-install=yes cups-ppd-install=no internal-tag=3.16.8 restricted-build=no ui-toolkit=qt4 qt3=no qt4=yes qt5=no policy-kit=no lite-build=no udev_sysfs_rules=no hpcups-only-build=no hpijs-only-build=no apparmor_build=yes Current contents of '/var/lib/hp/hplip.state' file: Plugins are not installed. Could not access file: Datei oder Verzeichnis nicht gefunden Current contents of '~/.hplip/hplip.conf' file: [upgrade] notify_upgrade = true last_upgraded_time = 1472730879 pending_upgrade_time = 0 [installation] date_time = 01.09.2016 14:42:09 version = 3.16.8

When	Who	Action	New State
2016-09-17	Launchpad Janitor	Expire	Expired
2016-09-18	Gottfried	Reopen	Open
2016-09-18	Gottfried	Give more information	Open
2016-10-04	Launchpad Janitor	Expire	Expired

HPLIP

History of question #376771