HPOJ K80xi no longer prints .pdf files

Good Day Bob,

On the connected PC could you run,
$ hp-check -t

and post back the outuput.

Thanks

John

Change to Information

changing to needs info

RESULTS OF RUNNING hp-check -t on 6/20/08, 3:00PM
___________________________________________________

HP Linux Imaging and Printing System (ver. 2.7.6)
Dependency/Version Check Utility ver. 8.0

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Initializing. Please wait...
Saving output in log file: hp-check.log

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux dell 2.6.20-16-generic #2 SMP Tue Feb 12 05:41:34 UTC 2008 i686 GNU/Linux

#[01mDistribution:#[0m
ubuntu 7.04

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.5.1 installed

Checking PyQt version...
OK, version 3.17 installed.

Checking SIP version...
OK, Version 4.5 installed

Checking for CUPS...
Status: scheduler is running
Version: 1.2.8

----------------
| DEPENDENCIES |
----------------

Checking for dependency cups - Common Unix Printing System...
OK, found.

Checking for dependency cups-devel- Common Unix Printing System development files...
OK, found.

Checking for dependency gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency libjpeg - JPEG library...
OK, found.

Checking for dependency libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency libpthread - POSIX threads library...
OK, found.

Checking for dependency libusb - USB library...
OK, found.

Checking for dependency make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency PyQt - Qt interface for Python...
OK, found.

Checking for dependency python-devel - Python development files...
OK, found.

Checking for dependency Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency Reportlab - PDF library for Python...
OK, found.

Checking for dependency sane - Scanning library...
OK, found.

Checking for dependency sane-devel - Scanning library development files...
OK, found.

Checking for dependency scanimage - Shell scanning program...
To install this dependency, execute this command:
sudo apt-get install --yes --force-yes libsane

Checking for dependency xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 2.7.6 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hpssd]
# Note: hpssd does not support dynamic ports
# Port 2207 is the IANA assigned port for hpssd
port=2207

[hplip]
version=2.7.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-2.7.6
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
foomatic=/usr/share/foomatic

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-xml-install=yes
foomatic-ppd-install=no
internal-tag=2.7.6.13

----------------------
| INSTALLED PRINTERS |
----------------------

OfficeJet_K80xi
---------------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/usb/OfficeJet_K80xi?serial=MY25SD621VOH
PPD: /etc/cups/ppd/OfficeJet_K80xi.ppd
PPD Description: HP OfficeJet K80xi Foomatic/hpijs (recommended)
Printer status: printer OfficeJet_K80xi is idle. enabled since Sat 01 Sep 2007 03:37:12 PM MST

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking proper HPLIP I/O setup (USB I/O only)...
udev "usb_device" access mode: 0664 (OK)

Checking for permissions of USB attached printers...
HP Device 0x811 at 003:003:
    Device URI: hp:/usb/OfficeJet_K80xi?serial=MY25SD621VOH
    Device node: /dev/bus/usb/003/003
    Mode: 0664
    UID: 0 (root)
    GID: 7 (lp)
    Device group and mode appear correct.

Is user 'robert' a member of the 'lp' group?
Yes (OK)

-----------
| SUMMARY |
-----------

#[01mSummary of needed commands to run to satisfy missing dependencies:#[0m
sudo apt-get install --yes --force-yes libsane

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Hey Bob

Can you enable your CUPS debugging log by..

As root - For example...
# gedit /etc/cups/cupd.conf

Then change
LogLevel info

to

LogLevel debug

Save the file and close your editor. Then restart CUPS.

# sudo /etc/init.d/cupsys restart

Then run a PDF print job and let it fail. Then post back or use pastebin.com to post back your /var/log/cups/error_log file.

Thanks

jh

John Hosszu wrote:
> Your question #36555 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/36555
>
> Status: Open => Needs information
>
> John Hosszu requested for more information:
> Hey Bob
>
> Can you enable your CUPS debugging log by..
>
> As root - For example...
> # gedit /etc/cups/cupd.conf
>
> Then change
> LogLevel info
>
> to
>
> LogLevel debug
>
> Save the file and close your editor. Then restart CUPS.
>
> # sudo /etc/init.d/cupsys restart
>
> Then run a PDF print job and let it fail. Then post back or use
> pastebin.com to post back your /var/log/cups/error_log file.
>
> Thanks
>
> jh
>
>
John:
Let me restate the problem. In following your suggestion, I discovered
some information which may be pertinent. If you still want the file (it
was about 6 megs in size) I'll send it. I can copy the file to a new
name, and then delete all entrys before today?
_*Revised Problem Statement
*_I received an email with 2 .pdf files. The first file was 1 page long
and printed with no problems. The second file was 5 pages long and would
not print. It did show in lpstat and lpq.

BTW, my config file is cupsd.conf. not cupd.conf.

What are you tring to print these files through, evince?

jh

John Hosszu wrote:
> Your question #36555 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/36555
>
> Status: Open => Needs information
>
> John Hosszu requested for more information:
> What are you tring to print these files through, evince?
>
> jh
>
>
John:
I've tried several ways of printing the files. First, while inside the
email, I click on FILE, then ATTACHMENTS, then OPEN (which brings up
EVINCE), etc. Second, I double click on the attachment name (brings up
EVINCE). etc. Third, I copy the attachment to a folder in Desktop, the
from command line in Virtual Terminal, say TTY#4, type "lp
DesktopSupportServiceDescriptionv1.2.pdf" (the file name). None of the 3
methods works, although the file name shown in the printer queue is
listed as "EVINCE: in the first 2 methods and correctly for the last method.
Bob T.

I was reading a bug on the ubuntu forum about printing with Evince. Seems like PDFs a certain size or larger causes the job to hang. Any chance you could try printing those same files from Adobe?

If you cannot then please try this...

$ tail -f /var/log/cups/error_log

Then run a print job to fail...

Then cut and past back the output from the tail window.

Thanks

jh

John Hosszu wrote:
> Your question #36555 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/36555
>
> Status: Open => Needs information
>
> John Hosszu requested for more information:
> I was reading a bug on the ubuntu forum about printing with Evince.
> Seems like PDFs a certain size or larger causes the job to hang. Any
> chance you could try printing those same files from Adobe?
>
> If you cannot then please try this...
>
> $ tail -f /var/log/cups/error_log
>
> Then run a print job to fail...
>
> Then cut and past back the output from the tail window.
>
> Thanks
>
> jh
>
>
John:
I am in the process of complying with your request. In the meantime, I
have 2 pieces of more information: first, since I couldn't print the
file, I emailed it to Kinkos. They use AdobeReader. Second, I received
a 3rd .pdf file. 12 pages long. It printed just fine? I don't have
Adobe set up?

I'm going to direct the last 30 pages of the error_log to a file and
then attach that file to this reply. The command used is
      "tail -30 /var/log/cups/error_log > tail_cups_error_log.txt"
I'll do this after running the mystery file that fails.

Thanks again for all the support - Bob T.

if its easier to email the txt file, just use <email address hidden>

Thanks

jh

John Hosszu wrote:
> Your question #36555 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/36555
>
> Status: Open => Needs information
>
> John Hosszu requested for more information:
> if its easier to email the txt file, just use <email address hidden>
>
> Thanks
>
> jh
>
>
John:
Attached are (1) the culprit file of 5 pages, and (2) the last 40
entrees of the cups_error_log.

Are these what you want? I will be away from the computer shortly. until
tomorrow. I googled and found a known bug in Ubuntu(EVINCE), but then it
wouldn't print from the command line either.

Again. I really appreciate your help. Thanks, Bob T.

Hey Bob.

I just noticed your using a verion of HPLIP that's a year old. Not sure if you want to update...but its an option. I'm also not saying it will fix your issue.

:)

This question was expired because it remained in the 'Needs information' state without activity for the last 15 days.

Please install the latest hplip and give that a try. If that doesn't work run hp-check -t and post the output.

You could also set cups to debug, view the cups log and we'll get a better idea of the specific reason it's not printing.

For how to setup cups to view the cups error log go here:

http://hplip.sourceforge.net/troubleshooting/printing.html

(issue 2)

Aaron

AGELESS WIT AND OBSERVATIONS

"If you don't read the newspaper
you are uninformed, if you do
read the newspaper you are
misinformed."
Mark Twain

Suppose you were an idiot.
And suppose you were a member of Congress....
But then I repeat myself.
             -Mark Twain

I contend that for a nation to try to tax itself into prosperity is like
a man standing in a bucket and trying to lift himself up by the handle.
    -Winston Churchill

A government which robs Peter to pay Paul can always depend on the
support of Paul.
    - George Bernard Shaw

A liberal is someone who feels a great debt to his fellow man, which
debt he proposes to pay off with your money.
    -G Gordon Liddy

Democracy must be something more than two wolves and a sheep voting on
what to have for dinner.
    -James Bovard, Civil Libertarian (1994)

Foreign aid might be defined as a transfer of money from poor people in
rich countries to rich people in poor countries.
    -Douglas Casey, Classmate of Bill Clinton at Georgetown University

Giving money and power to government is like giving whiskey and car keys
to teenage boys.
    -P.J. O'Rourke, Civil Libertarian

Government is the great fiction, through which everybody endeavors to
live at the expense of everybody else.
    -Frederic Bastiat, French Economist (1801-1850)

Government's view of the economy could be summed up in a few short
phrases: If it moves, tax it. If it keeps moving, regulate it. And if it
stops moving, subsidize it.
    -Ronald Reagan (1986)

I don't make jokes. I just watch the government and report the facts.
                 -Will Rogers

If you think health care is expensive now, wait until you see what it
costs when it's free!
    -P.J. O'Rourke

In general, the art of government consists of taking as much money as
possible from one party of the citizens to give to the other.
    -Voltaire (1764)

Just because you do not take an interest in politics doesn't mean
politics won't take an interest in you!
               -Pericles (430 B.C.)

No man's life, liberty, or property is safe while the legislature is in
session.
    -Mark Twain (1866 )

Talk is cheap...except when Congress does it.
    -Unknown

The government is like a baby's alimentary canal, with a happy appetite
at one end and no responsibility at the other.
    -Ronald Reagan

The inherent vice of capitalism is the unequal sharing of the blessings.
The inherent blessing of socialism is the equal sharing of misery.
    -Winston Churchill

The only difference between a tax man and a taxidermist is that the
taxidermist leaves the skin.
    -Mark Twain

The ultimate result of shielding men from the effects of folly is to
fill the world with fools.
-Herbert Spencer, English Philosopher (1820-1903)

There is no distinctly Native American criminal class...save Congress.
    -Mark Twain

What this country needs are more unemployed politicians.
    -Edward Langley, Artist (1928 - 1995)

A government big enough to give you everything you want, is strong
enough to take everything you have.
    -Thomas Jefferson

Can you print the pdf is you use lpr?

lpr filename.pdf

If that prints correctly this is a confirmed ubuntu defect.

https://bugs.launchpad.net/ubuntu/+source/evince/+bug/44989

A

For some reason no reply came through. Please try again.

Aaron

Because this is a known defect in Ubuntu--setting to answered.

A