HPLIP

LaserJet P1102 plugin.py crash / incorrect PPD

Asked by Klaas Kouwen

After many years of smooth use of HPLIP on various printers, I'm now confused on how to solve the following problem.

My HP Laserjet P1102 was working without any problems till a few weeks ago, now complaining of wrong PPD-file. I can print documents, however they come out with the messed-up letter placement.

Ubuntu 14.04, hplip-3.15.2., Dell Latitude E6410.

HP Device Manager mentions codes 1806/5012. When cycling printer power, the following is stated: Queue needs to be reconfigured, "HP-LaserJet-P1102' is using incorrect PPD file. However, if I go the route to remove and reconfigure queue, I end up in the same place.

Another laptop with the same (Edu)buntu install, without HP Device Manager installed, works fine with the same printer.

Strangely enough, the output of hp-check -t comes back clean:

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

klaas@klaas-laptop:~$ hp-check -t
Saving output in log file: /home/klaas/hp-check.log

HP Linux Imaging and Printing System (ver. 3.15.2)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile
HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to
successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.13.0-46-generic #79-Ubuntu SMP Tue Mar 10 20:08:14 UTC 2015 GNU/Linux
 Host: klaas-laptop
 Proc: 3.13.0-46-generic #79-Ubuntu SMP Tue Mar 10 20:08:14 UTC 2015 GNU/Linux
 Distribution: ubuntu 14.04
 Bitness: 32 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.15.2
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 14.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.15.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.15.2
html=/usr/share/doc/hplip-3.15.2
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.15.2
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.15.2

Current contents of '~/.hplip/hplip.conf' file:
[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/usb/HP_LaserJet_Professional_P1102?serial=000000000Q87NYAYPR1a"
printer_name =
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[upgrade]
notify_upgrade = false
last_upgraded_time = 1428326563
pending_upgrade_time = 0
latest_available_version = 3.15.2

[installation]
date_time = 04/06/2015 14:26:44
version = 3.15.2

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.10 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.23 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.998 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 1.7.2 OK 'CUPS Scheduler is running'
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 network network -wget OPTIONAL - 1.15 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
 dbus DBus - Message bus system REQUIRED - 1.6.18 OK -

-------------------------
| General Dependencies |
-------------------------

 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.1 OK -
 python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
 reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.0 OK -
 python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.10.4 OK -
 python-xml Python XML libraries REQUIRED - 2.1.0 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 1.7.2 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.2 OK -
 sane-devel SANE - Scanning library development files REQUIRED - 1.0.23 OK -
 pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.6 OK -
 pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.10.4 OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 libpthread libpthread - POSIX threads library REQUIRED - 2.19 OK -
 python-devel Python devel - Python development files REQUIRED 2.2 2.7.6 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 1.7.2 OK -
 sane SANE - Scanning library REQUIRED - 1.0.23 OK -

---------------
| COMPILEDEP |
---------------

 libtool libtool - Library building support services REQUIRED - 2.4.2 OK -
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 4.8.2 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 3.81 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.15.2 OK -
 hpmudext IO-Extension REQUIRED - 3.15.2 OK -

-----------------------
| Scan Configuration |
-----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.15.2 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.15.2 OK 'hpaio found in /etc/sane.d/dll.conf'

-----------------------
| Other Dependencies |
-----------------------

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  ------------------------------------------------------------------ ----------------------------------------
  hp:/usb/HP_LaserJet_Professional_P1102?serial=000000000Q87NYAYPR1a HP LaserJet Professional P1102

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP-LaserJet-P1102
-----------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_Professional_P1102?serial=000000000Q87NYAYPR1a
PPD: /etc/cups/ppd/HP-LaserJet-P1102.ppd
PPD Description: HP LaserJet Pro P1102 Foomatic/foo2zjs-z2 (recommended)
Printer status: printer HP-LaserJet-P1102 is idle. enabled since Mon 06 Apr 2015 02:17:47 PM GMT
Required plug-in status: Installed
Communication status: Good

--------------
| PERMISSION |
--------------

USB HP-LaserJet-P1102 Required - - OK Node:'/dev/bus/usb/002/011' Perm:' root lp rw- rw- rw- rw- r--'
No errors or warnings.

Done.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Ubuntu mentions a Crash report when rebooting the system: "Sorry, the application plugin.py has stopped unexpectedly" and mentions "plugin.py crashed with IOError in log(): [Errno 5] Input/output error"

ApportVersion: 2.14.1-0ubuntu3.7

Architecture: i386

ProcVersionSignature: Ubuntu 3.13.0-46.79-generic 3.13.11-ckt15

Hope this is sufficient!

Klaas

Question information

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Revision history for this message
Manfred Hampl (m-hampl) said : 		#1

"Errno 5: Input/output error" usually indicates a file system problem on one of your partitions.
I recommend that you execute a full fsck on your hard disk partion(s).
The preferred way is to boot into a live system to make sure that they are not mounted.

Revision history for this message
Klaas Kouwen (kkouwen) said : 		#2

Did a full fsck on my main partition, it came back clean.

Any other log files I can check that could shed light on this problem?

On 07/04/2015, Manfred Hampl <email address hidden> wrote:
> Your question #264665 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/264665
>
> Status: Open => Answered
>
> Manfred Hampl proposed the following answer:
> "Errno 5: Input/output error" usually indicates a file system problem on one
> of your partitions.
> I recommend that you execute a full fsck on your hard disk partion(s).
> The preferred way is to boot into a live system to make sure that they are
> not mounted.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/hplip/+question/264665/+confirm?answer_id=0
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/hplip/+question/264665
>
> You received this question notification because you asked the question.
>

Revision history for this message
Launchpad Janitor (janitor) said : 		#3

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Revision history for this message
Klaas Kouwen (kkouwen) said : 		#4

Reinstalled 14.04 today; the problem is over now.

On 25/04/2015, Launchpad Janitor <email address hidden> wrote:
> Your question #264665 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/264665
>
> Status: Open => Expired
>
> Launchpad Janitor expired the question:
> This question was expired because it remained in the 'Open' state
> without activity for the last 15 days.
>
> --
> If you're still having this problem, you can reopen your question either
> by replying to this email or by going to the following page and
> entering more information about your problem:
> https://answers.launchpad.net/hplip/+question/264665
>
> You received this question notification because you asked the question.
>

Revision history for this message
Launchpad Janitor (janitor) said : 		#5

This question was expired because it remained in the 'Open' state without activity for the last 15 days.