Hi My HP Officejet Pro 8500A worked fine, wirelessly, with Fedora 16, but I've upgraded to Fedora 21, installed HPLIP, and the current situation is the printer works wirelessly with other devices (eg. MacBook), but on my main Linux machine things go to print, they are there in the CUPS queue, but they sit pending. I've a number of errors in the setup I don't know how to fix. So, I'm using Fedora 21. The printer is an HP Officejet Pro 8500A hp-check -t provides: Saving output in log file: /home/john/hp-check.log HP Linux Imaging and Printing System (ver. 3.15.2) Dependency/Version Check Utility ver. 15.1 Copyright (c) 2001-15 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Note: hp-check can be run in three modes: 1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP. 2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run. 3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies). Check types: a. EXTERNALDEP - External Dependencies b. GENERALDEP - General Dependencies (required both at compile and run time) c. COMPILEDEP - Compile time Dependencies d. [All are run-time checks] PYEXT SCANCONF QUEUES PERMISSION Status Types: OK MISSING - Missing Dependency or Permission or Plug-in INCOMPAT - Incompatible dependency-version or Plugin-version --------------- | SYSTEM INFO | --------------- Kernel: 3.17.4-301.fc21.i686 #1 SMP Thu Nov 27 19:32:52 UTC 2014 GNU/Linux Host: localhost.localdomain Proc: 3.17.4-301.fc21.i686 #1 SMP Thu Nov 27 19:32:52 UTC 2014 GNU/Linux Distribution: fedora 21 Bitness: 32 bit ----------------------- | HPLIP CONFIGURATION | ----------------------- HPLIP-Version: HPLIP 3.15.2 HPLIP-Home: /usr/share/hplip HPLIP-Installation: Auto installation is supported for fedora distro 21 version Current contents of '/etc/hp/hplip.conf' file: # hplip.conf. Generated from hplip.conf.in by configure. [hplip] version=3.15.2 [dirs] home=/usr/share/hplip run=/var/run ppd=/usr/share/cups/model/HP ppdbase=/usr/share/cups/model doc=/usr/share/doc/hplip-3.15.2 html=/usr/share/doc/hplip-3.15.2 icon=/usr/share/applications cupsbackend=/usr/lib/cups/backend cupsfilter=/usr/lib/cups/filter drv=/usr/share/cups/drv/hp bin=/usr/bin # Following values are determined at configure time and cannot be changed. [configure] network-build=yes libusb01-build=no pp-build=no gui-build=yes scanner-build=yes fax-build=yes dbus-build=yes cups11-build=no doc-build=yes shadow-build=no hpijs-install=no foomatic-drv-install=no foomatic-ppd-install=no foomatic-rip-hplip-install=no hpcups-install=yes cups-drv-install=yes cups-ppd-install=no internal-tag=3.15.2 restricted-build=no ui-toolkit=qt4 qt3=no qt4=yes policy-kit=no lite-build=no udev_sysfs_rules=no hpcups-only-build=no hpijs-only-build=no Current contents of '/var/lib/hp/hplip.state' file: Plugins are not installed. Could not access file: No such file or directory Current contents of '~/.hplip/hplip.conf' file: [upgrade] notify_upgrade = false last_upgraded_time = 1427388619 pending_upgrade_time = 0 latest_available_version = 3.15.2 [installation] date_time = 28/03/15 17:40:05 version = 3.15.2

-------------------------- | External Dependencies | -------------------------- gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.14 OK - scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.24 OK - xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK - cups CUPS - Common Unix Printing System REQUIRED 1.1 1.7.5 OK 'CUPS Scheduler is running' policykit PolicyKit - Administrative policy framework OPTIONAL - 0.112 OK - network network -wget OPTIONAL - 1.15 OK - avahi-utils avahi-utils OPTIONAL - 0.6.31 OK - dbus DBus - Message bus system REQUIRED - 1.8.16 OK - ------------------------- | General Dependencies | ------------------------- libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.1 OK - python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK - error: reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.1.8 MISSING 'reportlab needs to be installed' python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK - pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.3 OK - python-xml Python XML libraries REQUIRED - 2.1.0 OK - libusb libusb - USB library REQUIRED - 1.0 OK - cups-image CUPS image - CUPS image development files REQUIRED - 1.7.5 OK - libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.2 OK - sane-devel SANE - Scanning library development files REQUIRED - 1.0.24 OK - pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK - python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.8 OK - pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.11.3 OK - libjpeg libjpeg - JPEG library REQUIRED - - OK - libpthread libpthread - POSIX threads library REQUIRED - 2.20 OK - python-devel Python devel - Python development files REQUIRED 2.2 2.7.8 OK - cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 1.7.5 OK - sane SANE - Scanning library REQUIRED - 1.0.24 OK - --------------- | COMPILEDEP | --------------- libtool libtool - Library building support services REQUIRED - 2.4.2 OK - gcc gcc - GNU Project C and C++ Compiler REQUIRED - 4.9.2 OK - make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.0 OK - ---------------------- | Python Extentions | ---------------------- cupsext CUPS-Extension REQUIRED - 3.15.2 OK - hpmudext IO-Extension REQUIRED - 3.15.2 OK - ----------------------- | Scan Configuration | ----------------------- scanext Scan-SANE-Extension REQUIRED - 3.15.2 OK - hpaio HPLIP-SANE-Backend REQUIRED - 3.15.2 OK 'hpaio found in /etc/sane.d/dll.conf' ----------------------- | Other Dependencies | ----------------------- ------------------------------ | DISCOVERED SCANNER DEVICES | ------------------------------ device `hpaio:/net/Officejet_Pro_8500_A910?ip=192.168.1.149' is a Hewlett-Packard Officejet_Pro_8500_A910 all-in-one -------------------------- | DISCOVERED USB DEVICES | -------------------------- No devices found. --------------------------------- | INSTALLED CUPS PRINTER QUEUES | --------------------------------- Officejet_Pro_8500_A910 ----------------------- Type: Printer Device URI: hp:/net/Officejet_Pro_8500_A910?ip=192.168.1.149 PPD: /etc/cups/ppd/Officejet_Pro_8500_A910.ppd PPD Description: Printer status: printer Officejet_Pro_8500_A910 disabled since Sat 28 Mar 2015 17:31:20 GMT - Rendering completed -------------- | PERMISSION | -------------- ----------- | SELINUX | ----------- SELinux disabled Optional - - OK - ----------- | SUMMARY | ----------- Missing Required Dependencies ----------------------------- None Missing Optional Dependencies ----------------------------- Total Errors: 2 Total Warnings: 0 Run 'hp-doctor' command to prompt and fix the issues. Done. It ends with: warning: Failed to read /etc/cups/ppd/Officejet_Pro_8500_A910.ppd ppd file error: Unable to communicate with device (code=12): hp:/net/Officejet_Pro_8500_A910?ip=192.168.1.149 error: unable to open channel error: Communication status: Failed error: 'python-reportlab' package is missing/incompatible So, then wrt error: reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.1.8 MISSING 'reportlab needs to be installed' , I went to the reportlab website and ran, as it said, easy_install reportlab, that ran but didn't fix the problem. I've run hp-doctor several times and allowed it to upgrade/fix but that doesn't fix it, here's the output from that: [01mHP Linux Imaging and Printing System (ver. 3.15.2)[0m [01mSelf Diagnse Utility and Healing Utility ver. 1.0[0m Copyright (c) 2001-15 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. [01m Checking for Deprecated items....[0m No Deprecated items are found [01m Checking for HPLIP updates....[0m Latest version of HPLIP is already installed. [01m Checking for Dependencies....[0m --------------- | SYSTEM INFO | --------------- Kernel: 3.17.4-301.fc21.i686 #1 SMP Thu Nov 27 19:32:52 UTC 2014 GNU/Linux Host: localhost.localdomain Proc: 3.17.4-301.fc21.i686 #1 SMP Thu Nov 27 19:32:52 UTC 2014 GNU/Linux Distribution: fedora 21 Bitness: 32 bit ----------------------- | HPLIP CONFIGURATION | ----------------------- HPLIP-Version: HPLIP 3.15.2 HPLIP-Home: /usr/share/hplip HPLIP-Installation: Auto installation is supported for fedora distro 21 version [01mCurrent contents of '/etc/hp/hplip.conf' file:[0m # hplip.conf. Generated from hplip.conf.in by configure. [hplip] version=3.15.2 [dirs] home=/usr/share/hplip run=/var/run ppd=/usr/share/cups/model/HP ppdbase=/usr/share/cups/model doc=/usr/share/doc/hplip-3.15.2 html=/usr/share/doc/hplip-3.15.2 icon=/usr/share/applications cupsbackend=/usr/lib/cups/backend cupsfilter=/usr/lib/cups/filter drv=/usr/share/cups/drv/hp bin=/usr/bin # Following values are determined at configure time and cannot be changed. [configure] network-build=yes libusb01-build=no pp-build=no gui-build=yes scanner-build=yes fax-build=yes dbus-build=yes cups11-build=no doc-build=yes shadow-build=no hpijs-install=no foomatic-drv-install=no foomatic-ppd-install=no foomatic-rip-hplip-install=no hpcups-install=yes cups-drv-install=yes cups-ppd-install=no internal-tag=3.15.2 restricted-build=no ui-toolkit=qt4 qt3=no qt4=yes policy-kit=no lite-build=no udev_sysfs_rules=no hpcups-only-build=no hpijs-only-build=no [01mCurrent contents of '/var/lib/hp/hplip.state' file:[0m Plugins are not installed. Could not access file: No such file or directory [01mCurrent contents of '~/.hplip/hplip.conf' file:[0m [upgrade] notify_upgrade = false last_upgraded_time = 1427388619 pending_upgrade_time = 0 latest_available_version = 3.15.2 [installation] date_time = 28/03/15 17:48:51 version = 3.15.2

When	Who	Action	New State
2015-03-29	John Allsopp	Give more information	Open
2015-03-29	John Allsopp	Give more information	Open
2015-03-30	John Allsopp	Give more information	Open
2015-04-01	John Allsopp	Comment	Open
2015-04-07	John Allsopp	Confirm	Solved

HPLIP

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