Officejet Pro 8500 stopped printing wirelessly after Fedora upgrade

Asked by John Allsopp

Hi

My HP Officejet Pro 8500A worked fine, wirelessly, with Fedora 16, but I've upgraded to Fedora 21, installed HPLIP, and the current situation is the printer works wirelessly with other devices (eg. MacBook), but on my main Linux machine things go to print, they are there in the CUPS queue, but they sit pending.

I've a number of errors in the setup I don't know how to fix.

So, I'm using Fedora 21.
The printer is an HP Officejet Pro 8500A

hp-check -t provides:

Saving output in log file: /home/john/hp-check.log

HP Linux Imaging and Printing System (ver. 3.15.2)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.17.4-301.fc21.i686 #1 SMP Thu Nov 27 19:32:52 UTC 2014 GNU/Linux
 Host: localhost.localdomain
 Proc: 3.17.4-301.fc21.i686 #1 SMP Thu Nov 27 19:32:52 UTC 2014 GNU/Linux
 Distribution: fedora 21
 Bitness: 32 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.15.2
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for fedora distro 21 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.15.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/HP
ppdbase=/usr/share/cups/model
doc=/usr/share/doc/hplip-3.15.2
html=/usr/share/doc/hplip-3.15.2
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.15.2
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = false
last_upgraded_time = 1427388619
pending_upgrade_time = 0
latest_available_version = 3.15.2

[installation]
date_time = 28/03/15 17:40:05
version = 3.15.2

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.14 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.24 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 1.7.5 OK 'CUPS Scheduler is running'
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.112 OK -
 network network -wget OPTIONAL - 1.15 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
 dbus DBus - Message bus system REQUIRED - 1.8.16 OK -

-------------------------
| General Dependencies |
-------------------------

 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.1 OK -
 python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
 error: reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.1.8 MISSING 'reportlab needs to be installed'
 python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.3 OK -
 python-xml Python XML libraries REQUIRED - 2.1.0 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 1.7.5 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.2 OK -
 sane-devel SANE - Scanning library development files REQUIRED - 1.0.24 OK -
 pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.8 OK -
 pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.11.3 OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 libpthread libpthread - POSIX threads library REQUIRED - 2.20 OK -
 python-devel Python devel - Python development files REQUIRED 2.2 2.7.8 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 1.7.5 OK -
 sane SANE - Scanning library REQUIRED - 1.0.24 OK -

---------------
| COMPILEDEP |
---------------

 libtool libtool - Library building support services REQUIRED - 2.4.2 OK -
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 4.9.2 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.0 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.15.2 OK -
 hpmudext IO-Extension REQUIRED - 3.15.2 OK -

-----------------------
| Scan Configuration |
-----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.15.2 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.15.2 OK 'hpaio found in /etc/sane.d/dll.conf'

-----------------------
| Other Dependencies |
-----------------------

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/net/Officejet_Pro_8500_A910?ip=192.168.1.149' is a Hewlett-Packard Officejet_Pro_8500_A910 all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Officejet_Pro_8500_A910
-----------------------
Type: Printer
Device URI: hp:/net/Officejet_Pro_8500_A910?ip=192.168.1.149
PPD: /etc/cups/ppd/Officejet_Pro_8500_A910.ppd
PPD Description:
Printer status: printer Officejet_Pro_8500_A910 disabled since Sat 28 Mar 2015 17:31:20 GMT -
 Rendering completed

--------------
| PERMISSION |
--------------

-----------
| SELINUX |
-----------

SELinux disabled Optional - - OK -

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------

Total Errors: 2
Total Warnings: 0

Run 'hp-doctor' command to prompt and fix the issues.

Done.

It ends with:
warning: Failed to read /etc/cups/ppd/Officejet_Pro_8500_A910.ppd ppd file
error: Unable to communicate with device (code=12): hp:/net/Officejet_Pro_8500_A910?ip=192.168.1.149
error: unable to open channel
error: Communication status: Failed
error: 'python-reportlab' package is missing/incompatible

So, then wrt error: reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.1.8 MISSING 'reportlab needs to be installed' , I went to the reportlab website and ran, as it said, easy_install reportlab, that ran but didn't fix the problem.

I've run hp-doctor several times and allowed it to upgrade/fix but that doesn't fix it, here's the output from that:

HP Linux Imaging and Printing System (ver. 3.15.2)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.



Checking for Deprecated items....
No Deprecated items are found


Checking for HPLIP updates....
Latest version of HPLIP is already installed.


Checking for Dependencies....

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.17.4-301.fc21.i686 #1 SMP Thu Nov 27 19:32:52 UTC 2014 GNU/Linux
 Host: localhost.localdomain
 Proc: 3.17.4-301.fc21.i686 #1 SMP Thu Nov 27 19:32:52 UTC 2014 GNU/Linux
 Distribution: fedora 21
 Bitness: 32 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.15.2
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for fedora distro 21 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.15.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/HP
ppdbase=/usr/share/cups/model
doc=/usr/share/doc/hplip-3.15.2
html=/usr/share/doc/hplip-3.15.2
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.15.2
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = false
last_upgraded_time = 1427388619
pending_upgrade_time = 0
latest_available_version = 3.15.2

[installation]
date_time = 28/03/15 17:48:51
version = 3.15.2

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.14 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.24 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 1.7.5 OK 'CUPS Scheduler is running'
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.112 OK -
 network network -wget OPTIONAL - 1.15 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
 dbus DBus - Message bus system REQUIRED - 1.8.16 OK -

-------------------------
| General Dependencies |
-------------------------

 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.1 OK -
 python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
 error: reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.1.8 MISSING 'reportlab needs to be installed'
 python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.3 OK -
 python-xml Python XML libraries REQUIRED - 2.1.0 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 1.7.5 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.2 OK -
 sane-devel SANE - Scanning library development files REQUIRED - 1.0.24 OK -
 pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.8 OK -
 pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.11.3 OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 libpthread libpthread - POSIX threads library REQUIRED - 2.20 OK -
 python-devel Python devel - Python development files REQUIRED 2.2 2.7.8 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 1.7.5 OK -
 sane SANE - Scanning library REQUIRED - 1.0.24 OK -

---------------
| COMPILEDEP |
---------------

 libtool libtool - Library building support services REQUIRED - 2.4.2 OK -
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 4.9.2 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.0 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.15.2 OK -
 hpmudext IO-Extension REQUIRED - 3.15.2 OK -

-----------------------
| Scan Configuration |
-----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.15.2 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.15.2 OK 'hpaio found in /etc/sane.d/dll.conf'

-----------------------
| Other Dependencies |
-----------------------

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/net/Officejet_Pro_8500_A910?ip=192.168.1.149' is a Hewlett-Packard Officejet_Pro_8500_A910 all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Officejet_Pro_8500_A910
-----------------------
Type: Printer
Device URI: hp:/net/Officejet_Pro_8500_A910?ip=192.168.1.149
PPD: /etc/cups/ppd/Officejet_Pro_8500_A910.ppd
PPD Description:
Printer status: printer Officejet_Pro_8500_A910 disabled since Sat 28 Mar 2015 17:31:20 GMT -
 Rendering completed

--------------
| PERMISSION |
--------------

-----------
| SELINUX |
-----------

SELinux disabled Optional - - OK -
Missing Optional Dependencies
-----------------------------

ENTER ROOT/SUPERUSER PASSWORD
-----------------------------
Do you want to update repository and Install missing/incompatible packages. (a=install all*, c=custom_install, s=skip):Updating repository
-------------------
cmd =su -c "yum clean all"
cmd =su -c "yum check-update"

I do have a computer science degree, but I can be pretty stupid when it comes to this sort of thing, despite Linux being my environment of choice, so go easy on me. I notice there's a patch here https://bugs.launchpad.net/hplip/+bug/1328601 but I don't know how to install a patch, as a for instance.

Cheers
J

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Solved by:
John Allsopp
Solved:
Last query:
Last reply:
Revision history for this message
John Allsopp (joh7) said :
#1

I've tried easy_install reportlab & pip install reportlab, both look like they work but ultimately don't fix the problem and HPLIP still wants a reportlab installation.

Revision history for this message
John Allsopp (joh7) said :
#2

I've a sneaky feeling it worked on day 1 of Fedora 21 but then stopped working, so I've gone back to find the Fedora 21 approved reportlab, found it here http://rpm.pbone.net/index.php3/stat/4/idpl/28243205/dir/fedora_21/com/python-reportlab-3.1.8-4.fc21.i686.rpm.html and it says basically, it failed to install.

Revision history for this message
John Allsopp (joh7) said :
#3

I tried to rpm it directly and it says already installed

Revision history for this message
John Allsopp (joh7) said :
#4

Good 'ere innit.

Revision history for this message
John Allsopp (joh7) said :
#5