HPLIP

HP laserjet 1018 communication error

Asked by Siavash Sefidvash

Hello, I am pretty sure this is a driver issue. Nevertheless it seemed more appropriate to post it under hardware.

I am having problems getting a HP 1018 laserjet printer to work with my Linux Mint 17. I have already used this solution. to install the driver.

http://hplipopensource.com/hplip-web/in ... index.html

It installs without any errors. It also printed out one test page post installation. But does not print anything after that. I have experienced the same issue with same printer on another machine with Mint 17 on it.

I hope someone can help as this is relatively a critical issue.

HPSLIP is now installed as the following command shows

apt-get install hplip
Reading package lists... Done
Building dependency tree
Reading state information... Done
hplip is already the newest version.
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
siawacsh@sager ~ $

But when I type

hpslip-info I get communication error

hpinfo
No command 'hpinfo' found, did you mean:
 Command 'hp-info' from package 'hplip' (main)
 Command 'pinfo' from package 'pinfo' (universe)
 Command 'hinfo' from package 'ganeti-htools' (universe)
 Command 'lpinfo' from package 'cups-client' (main)
 Command 'epinfo' from package 'photopc' (universe)
hpinfo: command not found
siawacsh@sager ~ $ hp-info

HP Linux Imaging and Printing System (ver. 3.14.3)
Device Information Utility ver. 5.2

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Using device: hp:/usb/HP_LaserJet_1018?serial=KP0GQ6L

error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_1018?serial=KP0GQ6L
error: Unable to open device hp:/usb/HP_LaserJet_1018?serial=KP0GQ6L.

Done.

Please help at your earliest convenience. I have been without printer for a good while.

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Srikanth (srikanth-lokare) said : 		#1

Hi,

Can you please try the following commands.

1. Remove the existing print queue using 'hp-setup -r' command from the terminal.
2. Download and install the latest HPLIP 3.15.2 release from http://hplipopensource.com/hplip-web/gethplip.html. Installation instructions can also be found in the same page.
3. Re-configure the queue using 'hp-setup' from the terminal.

Let us know if the problem still persists.

Thanks and Regards,
Srikanth Lokare

Revision history for this message
Siavash Sefidvash (siavash-sefidvash) said : 		#2

Hello, apologies for the late reply. This was the first opportunity I had
to try out your fix. I went through all the steps described. But
unfortunately it did not work. Here is the terminal output

siawacsh@sager ~ $ hp-setup

HP Linux Imaging and Printing System (ver. 3.15.2)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

(python:2997): Gtk-CRITICAL **: IA__gtk_widget_get_direction: assertion
'GTK_IS_WIDGET (widget)' failed

(python:2997): Gtk-CRITICAL **: IA__gtk_widget_get_direction: assertion
'GTK_IS_WIDGET (widget)' failed
Searching... (bus=usb, search=(None), desc=0)
error: No devices found on bus: usb
Searching... (bus=usb, search=(None), desc=0)
error: No devices found on bus: usb

Please provide a different solution.

Thanks
SS

On 9 February 2015 at 03:12, Srikanth <email address hidden>
wrote:

> Your question #261847 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/261847
>
> Status: Open => Answered
>
> Srikanth proposed the following answer:
> Hi,
>
> Can you please try the following commands.
>
> 1. Remove the existing print queue using 'hp-setup -r' command from the
> terminal.
> 2. Download and install the latest HPLIP 3.15.2 release from
> http://hplipopensource.com/hplip-web/gethplip.html. Installation
> instructions can also be found in the same page.
> 3. Re-configure the queue using 'hp-setup' from the terminal.
>
> Let us know if the problem still persists.
>
> Thanks and Regards,
> Srikanth Lokare
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/hplip/+question/261847/+confirm?answer_id=0
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/hplip/+question/261847
>
> You received this question notification because you asked the question.
>

Revision history for this message
Siavash Sefidvash (siavash-sefidvash) said : 		#3

Yes, I am. I hope you can help me.

Siavash

On 7 April 2015 at 23:01, Siavash Sefidvash <
<email address hidden>> wrote:

> Your question #261847 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/261847
>
> Status: Answered => Open
>
> You are still having a problem:
> Hello, apologies for the late reply. This was the first opportunity I had
> to try out your fix. I went through all the steps described. But
> unfortunately it did not work. Here is the terminal output
>
> siawacsh@sager ~ $ hp-setup
>
> HP Linux Imaging and Printing System (ver. 3.15.2)
> Printer/Fax Setup Utility ver. 9.0
>
> Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
> This software comes with ABSOLUTELY NO WARRANTY.
> This is free software, and you are welcome to distribute it
> under certain conditions. See COPYING file for more details.
>
>
> (python:2997): Gtk-CRITICAL **: IA__gtk_widget_get_direction: assertion
> 'GTK_IS_WIDGET (widget)' failed
>
> (python:2997): Gtk-CRITICAL **: IA__gtk_widget_get_direction: assertion
> 'GTK_IS_WIDGET (widget)' failed
> Searching... (bus=usb, search=(None), desc=0)
> error: No devices found on bus: usb
> Searching... (bus=usb, search=(None), desc=0)
> error: No devices found on bus: usb
>
>
> Please provide a different solution.
>
> Thanks
> SS
>
> On 9 February 2015 at 03:12, Srikanth <
> <email address hidden>>
> wrote:
>
> > Your question #261847 on HPLIP changed:
> > https://answers.launchpad.net/hplip/+question/261847
> >
> > Status: Open => Answered
> >
> > Srikanth proposed the following answer:
> > Hi,
> >
> > Can you please try the following commands.
> >
> > 1. Remove the existing print queue using 'hp-setup -r' command from the
> > terminal.
> > 2. Download and install the latest HPLIP 3.15.2 release from
> > http://hplipopensource.com/hplip-web/gethplip.html. Installation
> > instructions can also be found in the same page.
> > 3. Re-configure the queue using 'hp-setup' from the terminal.
> >
> > Let us know if the problem still persists.
> >
> > Thanks and Regards,
> > Srikanth Lokare
> >
> > --
> > If this answers your question, please go to the following page to let us
> > know that it is solved:
> >
> https://answers.launchpad.net/hplip/+question/261847/+confirm?answer_id=0
> >
> > If you still need help, you can reply to this email or go to the
> > following page to enter your feedback:
> > https://answers.launchpad.net/hplip/+question/261847
> >
> > You received this question notification because you asked the question.
> >
>
> --
> You received this question notification because you asked the question.
>

Revision history for this message
Launchpad Janitor (janitor) said : 		#4

This question was expired because it remained in the 'Open' state without activity for the last 15 days.