HPLIP

/usr/lib/cups/backend/hp failed

Asked by J. Duimstra

Hi,

I'm trying to get my networked CLJ 2605dn running under Debian 4.0. I've got HPLIP 2.8.2 installed and can see the printer in the CUPS browser. When I try to print a tested page however I get the error:

"/usr/lib/cups/backend/hp failed"

Thanks,
Joe

The output of
/usr/lib/cups/backend/hp

is:

direct hp "Unknown" "HP Printer (HPLIP)"

The output of
hp-check -t

is:

HP Linux Imaging and Printing System (ver. 2.8.2)
Dependency/Version Check Utility ver. 13.0

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling theHPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependenciesare installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux doctordoom 2.6.18-6-686 #1 SMP Sun Feb 10 22:11:31 UTC 2008 i686 GNU/Linux
Distribution:
debian 4.0

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.4.4 installed

Checking PyQt version...
OK, version 3.16 installed.

Checking SIP version...
OK, Version 4.4.5 installed

Checking for CUPS...
Status: scheduler is running
Version: 1.2.7

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: cups - Common Unix Printing System...
OK, found.

Checking for dependency: cups-ddk - CUPS driver development kit...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.

Checking for dependency: cups-devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt - Qt interface for Python...
OK, found.

Checking for dependency: python-devel - Python development files...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 2.8.2 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hpssd]
# Note: hpssd does not support dynamic ports
# Port 2207 is the IANA assigned port for hpssd
port=2207

[hplip]
version=2.8.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-2.8.2
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=no
foomatic-ppd-install=yes
foomatic-rip-hplip-install=yes
internal-tag=2.8.2.10

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP_Color_LaserJet_2605dn_2
--------------------------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/net/HP_Color_LaserJet_2605dn?ip=192.168.0.6
PPD: /etc/cups/ppd/HP_Color_LaserJet_2605dn_2.ppd
PPD Description: HP Color LaserJet 2605 Postscript (recommended)
Printer status: printer HP_Color_LaserJet_2605dn_2 disabled since Fri 29 Feb 2008 01:32:/usr/lib/cups/backend/hp failed
Segmentation fault

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Solved by:
Aaron Albright
Solved:
Last query:
Last reply:
Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#1

Are you using any hubs?

Also run:
tail -f /var/log/messages

and then run
/usr/lib/cups/backend/hp

and post the output in the /var/log/messages.

Thanks!

A

Revision history for this message
J. Duimstra (jaduimstra) said : 		#2

I don't think I have any hubs in use--the printer and the linux box are both connected to the router I have connected to my cable modem.

The output from:
tail -f /var/log/messages
is:

Feb 29 13:25:46 localhost gconfd (root-3502): GConf server is not in use, shutting down.
Feb 29 13:25:46 localhost gconfd (root-3502): Exiting
Feb 29 13:38:38 localhost python: hp-check[19594]: warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function pr operly.
Feb 29 13:51:11 localhost python: hp-check[19971]: warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function pr operly.
Feb 29 14:03:22 localhost -- MARK --
Feb 29 14:23:22 localhost -- MARK --
Feb 29 14:43:22 localhost -- MARK --
Feb 29 15:03:23 localhost -- MARK --
Feb 29 15:23:23 localhost -- MARK --
Feb 29 15:43:23 localhost -- MARK --

and it didn't change after I ran:
/usr/lib/cups/backend/hp

Hope that helps!

Joe

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#3

Sorry, did you run the tail and then try and scan and then post the log? :)

A

Revision history for this message
J. Duimstra (jaduimstra) said : 		#4

Yes, that's what I tried
Joe

On Fri, Feb 29, 2008 at 4:01 PM, Aaron Albright <
<email address hidden>> wrote:

> Your question #25969 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/25969
>
> Status: Open => Needs information
>
> Aaron Albright requested for more information:
> Sorry, did you run the tail and then try and scan and then post the log?
> :)
>
> A
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/hplip/+question/25969
>
> You received this question notification because you are a direct
> subscriber of the question.
>

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#5

ah sorry. try running hp-info and post that output.

Aaron

Revision history for this message
J. Duimstra (jaduimstra) said : 		#6

No worries,

the output of
hp-info
is:

HP Linux Imaging and Printing System (ver. 2.8.2)
Device Information Utility ver. 3.4

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Using device: hp:/net/HP_Color_LaserJet_2605dn?ip=192.168.0.6

hp:/net/HP_Color_LaserJet_2605dn?ip=192.168.0.6

Segmentation fault

Joe

On Fri, Feb 29, 2008 at 4:07 PM, Aaron Albright <
<email address hidden>> wrote:

> Your question #25969 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/25969
>
> Status: Open => Needs information
>
> Aaron Albright requested for more information:
> ah sorry. try running hp-info and post that output.
>
> Aaron
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/hplip/+question/25969
>
> You received this question notification because you are a direct
> subscriber of the question.
>

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#7

Please run:

/usr/lib/cups/backend/hp -h

and post the output.

A

Revision history for this message
J. Duimstra (jaduimstra) said : 		#8

Output from:
/usr/lib/cups/backend/hp -h

HP Linux Imaging and Printing System
CUPS Backend 2.8.2
(c) 2003-2007 Copyright Hewlett-Packard Development Company, LP

Joe

On Fri, Feb 29, 2008 at 4:39 PM, Aaron Albright <
<email address hidden>> wrote:

> Your question #25969 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/25969
>
> Status: Open => Needs information
>
> Aaron Albright requested for more information:
> Please run:
>
> /usr/lib/cups/backend/hp -h
>
> and post the output.
>
> A
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/hplip/+question/25969
>
> You received this question notification because you are a direct
> subscriber of the question.
>

Revision history for this message
J. Duimstra (jaduimstra) said : 		#9

I tried connecting up my Officejet 5610 All-in-One via USB and this printed ok except the top header was cut off.

I then tried connecting the HP_Color_LaserJet_2605dn via USB and this too was configurable via:
hp-setup

and it printed well too.

So I guess the problem must be a network related issue?

Joe

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#10

Joe,

It would seem to be a network problem for sure. I've also verified that a Color LaserJet 2850 works over the network with HPLIP 2.8.2.

If you don't mind reconnect the printer to the network, then run:

hp-makeuri <ip.address.of.printer>

And post the output.

A

Revision history for this message
J. Duimstra (jaduimstra) said : 		#11

So I tried running:
hp-makeuri 192.168.0.6

and received the following output:

HP Linux Imaging and Printing System (ver. 2.8.2)
Device URI Creation Utility ver. 4.3

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

error: Device not found

Then I tried running:
hp-setup

and I selected the 2605 at 192.168.0.6 that was displayed in the gui, but
received the following:

HP Linux Imaging and Printing System (ver. 2.8.2)
Printer/Fax Setup Utility ver. 7.0

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Session management error: Authentication Rejected, reason : None of the
authentication protocols specified are supported and host-based
authentication failed

HP Linux Imaging and Printing System (ver. 2.8.2)
Services and Status Daemon ver. 9.3

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

error: Printer queue setup failed. Please restart CUPS and try again.
Done.

I restarted cupsd, tried hp-setup again and got the same result.

Thanks,
Joe

On Mon, Mar 3, 2008 at 9:58 AM, Aaron Albright <
<email address hidden>> wrote:

> Your question #25969 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/25969
>
> Status: Open => Needs information
>
> Aaron Albright requested for more information:
> Joe,
>
> It would seem to be a network problem for sure. I've also verified that
> a Color LaserJet 2850 works over the network with HPLIP 2.8.2.
>
> If you don't mind reconnect the printer to the network, then run:
>
> hp-makeuri <ip.address.of.printer>
>
> And post the output.
>
> A
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/hplip/+question/25969
>
> You received this question notification because you are a direct
> subscriber of the question.
>

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#12

I think there is a problem with the snmp installed on your system. Try removing snmp and re-installing, then try the hp-makeuri again. and/or if your computer has a firewall configured be sure that that correct ports are open.

http://hplip.sourceforge.net/troubleshooting/network.html

You could also try the snmpwalk, however the hp-makeuri does the same test.

Hope this helps.

A

Revision history for this message
J. Duimstra (jaduimstra) said : 		#13

Thanks for the advice, Aaron.

I completely removed snmp and snmpd, reinstalled them and tried:
hp-makeuri 192.168.0.6

this gave:

HP Linux Imaging and Printing System (ver. 2.8.2)
Device URI Creation Utility ver. 4.3

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

error: Device not found

as before.

I can ping the printer and when I ran snmpwalk as per the directions on
http://hplip.sourceforge.net/troubleshooting/network.html

I received:

enterprises.11.2.3.9.1.1.7.0 = STRING:
"MFG:Hewlett-Packard;CMD:PJL,PML,POSTSCRIPT,PCLXL,PCL;MDL:HP Color LaserJet
2605dn;CLS:PRINTER;DES:Hewlett-Packard Color LaserJet
2605dn;MEM:MEM=54MB;COMMENT:RES=1200x1;"

trying again:
hp-makeuri 192.168.0.6
gave the same result as the first time.

Joe

On Mon, Mar 3, 2008 at 4:45 PM, Aaron Albright <
<email address hidden>> wrote:

> Your question #25969 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/25969
>
> Status: Open => Needs information
>
> Aaron Albright requested for more information:
> I think there is a problem with the snmp installed on your system. Try
> removing snmp and re-installing, then try the hp-makeuri again. and/or
> if your computer has a firewall configured be sure that that correct
> ports are open.
>
> http://hplip.sourceforge.net/troubleshooting/network.html
>
> You could also try the snmpwalk, however the hp-makeuri does the same
> test.
>
> Hope this helps.
>
> A
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/hplip/+question/25969
>
> You received this question notification because you are a direct
> subscriber of the question.
>

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#14

Hmm that's interesting. Try running:

hp-makeuri -g <ip here>

and post the entire log.

A

Revision history for this message
J. Duimstra (jaduimstra) said : 		#15

Running

hp-makeuri -g 192.168.0.6

gives:

HP Linux Imaging and Printing System (ver. 2.8.2)
Device URI Creation Utility ver. 4.3

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

hp-makeuri[10672]: debug: Trying IP address 192.168.0.6
hp-makeuri[10672]: debug: Not found.
error: Device not found

On Tue, Mar 4, 2008 at 10:32 AM, Aaron Albright <
<email address hidden>> wrote:

> Your question #25969 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/25969
>
> Status: Open => Needs information
>
> Aaron Albright requested for more information:
> Hmm that's interesting. Try running:
>
> hp-makeuri -g <ip here>
>
> and post the entire log.
>
> A
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/hplip/+question/25969
>
> You received this question notification because you are a direct
> subscriber of the question.
>

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#16

Joe,

Do you have an IM client? Perhaps we could discuss this more quickly over IM.

If that's okay?

Thanks!

A

Revision history for this message
J. Duimstra (jaduimstra) said : 		#17

I usually just use gchat. I think it's supposed to work with other IM's but
I haven't actually tried it.

Joe

On Tue, Mar 4, 2008 at 10:54 AM, Aaron Albright <
<email address hidden>> wrote:

> Your question #25969 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/25969
>
> Status: Open => Needs information
>
> Aaron Albright requested for more information:
> Joe,
>
> Do you have an IM client? Perhaps we could discuss this more quickly
> over IM.
>
> If that's okay?
>
> Thanks!
>
> A
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/hplip/+question/25969
>
> You received this question notification because you are a direct
> subscriber of the question.
>

Revision history for this message
J. Duimstra (jaduimstra) said : 		#18

Or maybe it's google talk. I use whichever one is built into gmail.

On Tue, Mar 4, 2008 at 11:00 AM, J. Duimstra <
<email address hidden>> wrote:

> Your question #25969 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/25969
>
> Status: Needs information => Open
>
> You gave more information on the question:
> I usually just use gchat. I think it's supposed to work with other IM's
> but
> I haven't actually tried it.
>
> Joe
>
> On Tue, Mar 4, 2008 at 10:54 AM, Aaron Albright <
> <email address hidden>> wrote:
>
> > Your question #25969 on HPLIP changed:
> > https://answers.launchpad.net/hplip/+question/25969
> >
> > Status: Open => Needs information
> >
> > Aaron Albright requested for more information:
> > Joe,
> >
> > Do you have an IM client? Perhaps we could discuss this more quickly
> > over IM.
> >
> > If that's okay?
> >
> > Thanks!
> >
> > A
> >
> > --
> > To answer this request for more information, you can either reply to
> > this email or enter your reply at the following page:
> > https://answers.launchpad.net/hplip/+question/25969
> >
> > You received this question notification because you are a direct
> > subscriber of the question.
> >
>
> --
> You received this question notification because you are a direct
> subscriber of the question.
>

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#19

Yeah that's perfect. I don't see your gmail email here, if you don't mind shoot me over a message. ke7ezt(at)gmail(dot)com

A

Revision history for this message
Best Aaron Albright (albrigha-deactivatedaccount) said : 		#20

Apparently there is some problem with cups adding cups queues with spaces in the names. We're going to verify, and possibly add some checks for this in the future.

Joe if you don't mind confirming this fixed for you?

Thanks!

Aaron

Revision history for this message
J. Duimstra (jaduimstra) said : 		#21

So after having installed the 2605dn via usb I had an existing
HP_Color_LaserJet_2605dn in cups. Then trying to add the 2605dn as a
networked printer didn't allow me to proceed past the Enter Printer
Information in the Printer Setup Wizard. I tried appending " network" this
allowed me to proceed but gave a cups error. Appending "_network" to the
name solved the problem.

Joe

On Tue, Mar 4, 2008 at 11:42 AM, Aaron Albright <
<email address hidden>> wrote:

> Your question #25969 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/25969
>
> Status: Needs information => Answered
>
> Aaron Albright proposed the following answer:
> Apparently there is some problem with cups adding cups queues with
> spaces in the names. We're going to verify, and possibly add some
> checks for this in the future.
>
> Joe if you don't mind confirming this fixed for you?
>
> Thanks!
>
> Aaron
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/hplip/+question/25969/+confirm?answer_id=19
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/hplip/+question/25969
>
> You received this question notification because you are a direct
> subscriber of the question.
>

Revision history for this message
J. Duimstra (jaduimstra) said : 		#22

Problem solved
Joe

Revision history for this message
J. Duimstra (jaduimstra) said : 		#23

Thanks Aaron Albright, that solved my question.

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#24

We've put a check into the install for the next release, so hopefully this wont be a problem in the future.

Thanks for your support!

Aaron