New officejet 6700 does not work with centos 6

Hi,

Can yo please try the following steps.

1. Remove the existing print queues using 'hp-setup -r' from the terminal.
2. Download and install the latest HPLIP 3.14.10 release from http://hplipopensource.com/hplip-web/gethplip.html.
3. Re-configure the queue again using 'hp-setup' from the terminal.

If the problem still persists, please paste the output of 'hp-check' again.

Thanks and Regards,
Srikanth Lokare

On Tue, Oct 21, 2014 at 05:11:48AM -0000, Srikanth wrote:
> Your question #255970 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/255970
>
> Status: Open => Answered
>
> Srikanth proposed the following answer:
> Hi,
>
> Can yo please try the following steps.
>
> 1. Remove the existing print queues using 'hp-setup -r' from the terminal.
> 2. Download and install the latest HPLIP 3.14.10 release from http://hplipopensource.com/hplip-web/gethplip.html.
> 3. Re-configure the queue again using 'hp-setup' from the terminal.
>
> If the problem still persists, please paste the output of 'hp-check'
> again.
>
> Thanks and Regards,
> Srikanth Lokare
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/hplip/+question/255970/+confirm?answer_id=0

When I run hp-setup I see in the GUI:

    Unable to communicate with the device. Please check the device and try again.

and in the terminal that I started it from:

    error: Device busy: hpfax:/usb/Officejet_6700?serial=CN42KDS2JQ05RQ
    error: Unable to communicate with the device. Please check the device and try again.

Also many like the line below - which I doubt is the issue:

    (process:4321): Gtk-CRITICAL **: IA__gtk_widget_style_get: assertion `GTK_IS_WIDGET (widget)' failed

If I run lsusb I see:

Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 002: ID 04fc:05d8 Sunplus Technology Co., Ltd Wireless keyboard/mouse
Bus 008 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 009 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 008 Device 002: ID 03f0:5c12 Hewlett-Packard OfficeJet 6700

In /var/log/messages I get:

Oct 21 11:11:56 mint kernel: xhci_hcd 0000:02:00.0: ERROR: unexpected command completion code 0x11.
Oct 21 11:11:56 mint kernel: usb 8-1: Not enough bandwidth for altsetting 0
Oct 21 11:11:56 mint python: io/hpmud/musb.c 522: invalid set_altinterface 7/1/2 altset=0: Invalid argument
Oct 21 11:11:56 mint python: io/hpmud/musb.c 522: invalid set_altinterface ff/cc/0 altset=0: Invalid argument
Oct 21 11:11:56 mint python: [4321]: error: Device busy: hpfax:/usb/Officejet_6700?serial=CN42KDS2JQ05RQ
Oct 21 11:11:56 mint python: hp-setup[4321]: error: Unable to communicate with the device. Please check the device and try again.
Oct 21 11:11:56 mint kernel: xhci_hcd 0000:02:00.0: ERROR: unexpected command completion code 0x11.
Oct 21 11:11:56 mint kernel: usb 8-1: Not enough bandwidth for altsetting 0

Just in case there is a problem with the GUI I ran: hp-setup -i

It finds the printer (as did the GUI), appears to set it up but when I as it to print a test page I get the
same:

    error: Device busy: hp:/usb/Officejet_6700?serial=CN42KDS2JQ05RQ
    error: Unable to print to printer. Please check device and try again.

SELinux is in Permissive mode - which means that it complains about things but does
not prevent things from happening.

I ran hp-check and was suggested to run hp-doctor. This tells me:

    error: This distro (i.e centos 6.5) is either deprecated or not yet supported.
    The diagnosis is limited on unsupported platforms. Do you want to continue?(y=yes*, n=no):

Oh, the reason that I bought the printer is because the web page below told me that it was
supported by Red Hat Enterprise Linux 6.0 (which is what CentOS is).

    http://hplipopensource.com/hplip-web/models/officejet/officejet_6700.html

It went on to install some (mainly devel) packages and tried to confiture and ends up

    Checking for Printer Status....
    error: 'Officejet_6700' Printer is either Powered-OFF or Failed to communicate.
    Turn On Printer and re-run hp-doctor
    error: 'Officejet_6700_fax' Printer is either Powered-OFF or Failed to communicate.

Below is the output of hp-check:

Script started on Tue 21 Oct 2014 11:44:22 BST
]0;pts/4 root@mint:/home/addw[?1034h[root@mint addw]# hp-check
Saving output in log file: /home/addw/hp-check.log

HP Linux Imaging and Printing System (ver. 3.14.10)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\| /-\ |/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\| /-\ |/ - \|/-\ |/-\ |/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/ -\ |/-\|/-\ |/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/- \|/ -\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\| / warning: centos-6.5 version is not supported. Using centos-any versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

- \ |  Kernel: 2.6.32-431.29.2.el6.x86_64 #1 SMP Tue Sep 9 21:36:05 UTC 2014 GNU/Linux

 Host: mint.phcomp.co.uk

 Proc: 2.6.32-431.29.2.el6.x86_64 #1 SMP Tue Sep 9 21:36:05 UTC 2014 GNU/Linux

 Distribution: centos 6.5
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.14.10
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for centos distro 6.5 version 

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.14.10

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.14.10
html=/usr/share/doc/hplip-3.14.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.14.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
warning: Could not access file: No such file or directory
 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

/  policykit Admin-Policy-framework OPTIONAL - 0.96 OK -
- \  gs Ghostscript REQUIRED 7.05 8.70 OK -
|  network Network-wget OPTIONAL - 1.12 OK -
/ -  scanimage Shell-Scanning OPTIONAL 1.0 1.0.21 OK -
\  avahi-utils avahi-utils OPTIONAL - 0.6.25 OK -
| / -\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|  dbus DBus REQUIRED - 1.2.24 OK -
/ -  cups CUPS REQUIRED 1.1 1.4.2 OK 'CUPS Scheduler is running'
 xsane SANE-GUI OPTIONAL 0.9 0.997 OK -

-------------------------
| General Dependencies |
-------------------------

 reportlab Python-PDF-Lib OPTIONAL 2.0 2.3 OK -
\  libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
 pil Python-Image-Lib OPTIONAL - 1.1.6 OK -
 pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.6.2 OK -
 libjpeg JPEG-Lib REQUIRED - - OK -
 libpthread POSIX-Threads-Lib REQUIRED - 2.12 OK -
 python-dbus Python-DBUS REQUIRED 0.80.0 0.83.0 OK -
|  python-devel Python-SDK REQUIRED 2.2 2.6.6 OK -
 pyqt4 Python-Qt4 REQUIRED 4.0 4.6.2 OK -
/  cups-devel CUPS-SDK REQUIRED - 1.4.2 OK -
- \|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|  sane-devel SANE-SDK REQUIRED - 1.0.21 OK -
/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/  libusb USB-Lib REQUIRED - 1.0 OK -
-  sane Scan-Lib REQUIRED - 1.0.21 OK -
\  cups-image CUPS-Image-Lib REQUIRED - 1.4.2 OK -
|  libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.5 OK -
 python-xml Python-XML-Lib REQUIRED - 2.0.1 OK -
 python-notify Desktop-notifications OPTIONAL - - OK -

------------------------------
| Compile Time Dependencies |
------------------------------

/ - \  gcc gcc-Compiler REQUIRED - 4.4.7 OK -
| /  libtool Build-tools REQUIRED - 2.2.6 OK -
- \  make GNU-Build-tools REQUIRED 3.0 3.81 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.14.10 OK -
 pcardext PhotoCard-Extension REQUIRED - 3.14.10 OK -
 hpmudext IO-Extension REQUIRED - 3.14.10 OK -

-----------------------
| Scan Configuration |
-----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.14.10 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.14.10 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

|/- device `hpaio:/usb/Officejet_6700?serial=CN42KDS2JQ05RQ' is a Hewlett-Packard Officejet_6700 all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  ----------------------------------------------- -----------------------------------------------
  hp:/usb/Officejet_6700?serial=CN42KDS2JQ05RQ HP Officejet 6700

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

\ 
Officejet_6700
--------------
Type: Printer
Device URI: hp:/usb/Officejet_6700?serial=CN42KDS2JQ05RQ
PPD: /etc/cups/ppd/Officejet_6700.ppd
PPD Description: HP Officejet 6700, hpcups 3.14.10
| Printer status: printer Officejet_6700 is idle. enabled since Tue 21 Oct 2014 11:19:34 BST

error: Device busy: hp:/usb/Officejet_6700?serial=CN42KDS2JQ05RQ
error: Device not found
error: Communication status: Failed

Officejet_6700_fax
------------------
Type: Fax
Device URI: hpfax:/usb/Officejet_6700?serial=CN42KDS2JQ05RQ
PPD: /etc/cups/ppd/Officejet_6700_fax.ppd
PPD Description: HP Fax4 hpcups
/ Printer status: printer Officejet_6700_fax is idle. enabled since Tue 21 Oct 2014 11:20:03 BST

error: Device busy: hpfax:/usb/Officejet_6700?serial=CN42KDS2JQ05RQ
error: Device not found
error: Communication status: Failed

--------------
| PERMISSION |
--------------

- \ USB Officejet_6700 Required - - OK Node:'/dev/bus/usb/008/002' Perm:' root lp rw- rw- rw- rw- rw- r--'

-----------
| SELINUX |
-----------

warning: SELinux enabled Optional - - INCOMPAT 'SELinux needs to be disabled for Plugin printers and Fax functionality.'
| / - \ | / - \ | / - \ 
-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
None

SELINUX
-------
error: SELINUX need to be disabled

Total Errors: 2
Total Warnings: 2

Run 'hp-doctor' command to prompt and fix the issues.

Done.
]0;pts/4 root@mint:/home/addw[root@mint addw]# exit

Script done on Tue 21 Oct 2014 11:44:57 BST

--
Alain Williams
Linux/GNU Consultant - Mail systems, Web sites, Networking, Programmer, IT Lecturer.
+44 (0) 787 668 0256 http://www.phcomp.co.uk/
Parliament Hill Computers Ltd. Registration Information: http://www.phcomp.co.uk/contact.php
#include <std_disclaimer.h>

I have replied by email ... I should have added that I rebooted the system - just in case something had the device open.

This is because I was being told:
   error: Device busy: hp:/usb/Officejet_6700?serial=CN42KDS2JQ05RQ

Hi Alain,

Can you try running command "hp-doctor" in terminal and reboot your system.

Delete the exiting print queue for this printer in "system-config-printer" and reconfigure the print queue using command "hp-setup" in terminal.

After device is configured, run command "hp-levels -i -g" in terminal and provide its teminal output here.
Next, run command "hp-testpage -i -g " in terminal and provide its terminal output here.

Thanks & Rgds,
Goutam

On Wed, Oct 22, 2014 at 06:31:34AM -0000, goutam wrote:
> Your question #255970 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/255970
>
> Status: Open => Answered
>
> goutam proposed the following answer:
> Hi Alain,
>
> Can you try running command "hp-doctor" in terminal and reboot your
> system.

As I said in a previous post - I have already done this.

> Delete the exiting print queue for this printer in "system-config-
> printer" and reconfigure the print queue using command "hp-setup" in
> terminal.
>
> After device is configured, run command "hp-levels -i -g" in terminal and provide its teminal output here.
> Next, run command "hp-testpage -i -g " in terminal and provide its terminal output here.

The output of those 2 commands below.

The computer can see the printer, it is quoting a serial number ... but then
can't get much further.

Script started on Wed 22 Oct 2014 08:21:26 BST
[root@mint addw]# hp-levels -i -g
warning: hp-levels should not be run as root/superuser.

HP Linux Imaging and Printing System (ver. 3.14.10)
Supply Levels Utility ver. 2.0

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

hp-levels[7000]: debug: getDeviceUri(None, None, ('hp',), None, , True)
hp-levels[7000]: debug: Mode=0
hp-levels[7000]: debug: Cache miss: officejet_6700
hp-levels[7000]: debug: Reading file: /usr/share/hplip/data/models/models.dat
hp-levels[7000]: debug: Searching for section [officejet_6700] in file /usr/share/hplip/data/models/models.dat
hp-levels[7000]: debug: Found section [officejet_6700] in file /usr/share/hplip/data/models/models.dat
hp-levels[7000]: debug: {'hp:/usb/Officejet_6700?serial=CN42KDS2JQ05RQ': ['Officejet_6700']}
Using device: hp:/usb/Officejet_6700?serial=CN42KDS2JQ05RQ

error: Device busy: hp:/usb/Officejet_6700?serial=CN42KDS2JQ05RQ
hp-levels[7000]: debug: Exception: 2 (Device not found)
error: Error opening device (Device not found). Exiting.
[root@mint addw]# hp-testpage -i -g
warning: hp-testpage should not be run as root/superuser.

HP Linux Imaging and Printing System (ver. 3.14.10)
Testpage Print Utility ver. 6.0

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

hp-testpage[7137]: debug: getPrinterName(None, None, ('hp',), None)
hp-testpage[7137]: debug: Mode=0
hp-testpage[7137]: debug: Cache miss: officejet_6700
hp-testpage[7137]: debug: Reading file: /usr/share/hplip/data/models/models.dat
hp-testpage[7137]: debug: Searching for section [officejet_6700] in file /usr/share/hplip/data/models/models.dat
hp-testpage[7137]: debug: Found section [officejet_6700] in file /usr/share/hplip/data/models/models.dat
hp-testpage[7137]: debug: [u'Officejet_6700']
Using printer: Officejet_6700

error: Device busy: hp:/usb/Officejet_6700?serial=CN42KDS2JQ05RQ
hp-testpage[7137]: debug: Exception: 2 (Device not found)
error: Unable to print to printer. Please check device and try again.

note: If an error occured, or the test page failed to print, refer to the HPLIP website
note: at: http://hplip.sourceforge.net for troubleshooting and support.

[root@mint addw]# exit

Script done on Wed 22 Oct 2014 08:22:07 BST

--
Alain Williams
Linux/GNU Consultant - Mail systems, Web sites, Networking, Programmer, IT Lecturer.
+44 (0) 787 668 0256 http://www.phcomp.co.uk/
Parliament Hill Computers Ltd. Registration Information: http://www.phcomp.co.uk/contact.php
#include <std_disclaimer.h>

Thank you for providing the output of hp-testpage -i -g and hp-levels -i -g. The output states something wrong going on in the code. We will have it debugged and provide you the solution soon.

Sorry for the inconvenience.

Rgds,
goutam

On Wed, Oct 22, 2014 at 09:06:50AM -0000, goutam wrote:
> Your question #255970 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/255970
>
> Status: Open => Answered
>
> goutam proposed the following answer:
> Thank you for providing the output of hp-testpage -i -g and hp-levels
> -i -g. The output states something wrong going on in the code. We will
> have it debugged and provide you the solution soon.

Would you be able to give me a rough estimate as to when this might be ... my
old printer died and I cannot print at the moment. I have warned the people who
I bought it from that I have problems (not working as advertised) so they may
need to take it back - however I hope that that will not be needed.

> Sorry for the inconvenience.

It happens ... let me know if you want me to test something.

--
Alain Williams
Linux/GNU Consultant - Mail systems, Web sites, Networking, Programmer, IT Lecturer.
+44 (0) 787 668 0256 http://www.phcomp.co.uk/
Parliament Hill Computers Ltd. Registration Information: http://www.phcomp.co.uk/contact.php
#include <std_disclaimer.h>

On week ... I have not had a reply.

When can I expect a fix ?

Please reply.

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

What is the point of expiring this issue - it has not been fixed.

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

It does not become fixed without a software fix - so expiring is silly.

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Hi alain,

Sorry for the delay.
I was not able to reproduce the issue here while i was testing. Please try restarting the printer and OS.
Delete the existing print and fax queue using command 'hp-setup -r' and reconfigure the device using command 'hp-setup -i -g' in terminal and provide its output.

After the device is configure try running command 'hp-levels -i -g' in terminal and post its terminal output here.

Let me know if you are still seeing device busy error.

Rgds,
Goutam

On Mon, Dec 22, 2014 at 11:02:07AM -0000, goutam wrote:
> Your question #255970 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/255970
>
> goutam posted a new comment:
> Hi alain,
>
> Sorry for the delay.
> I was not able to reproduce the issue here while i was testing. Please try restarting the printer and OS.
> Delete the existing print and fax queue using command 'hp-setup -r' and reconfigure the device using command 'hp-setup -i -g' in terminal and provide its output.
>
> After the device is configure try running command 'hp-levels -i -g' in
> terminal and post its terminal output here.
>
> Let me know if you are still seeing device busy error.

I can no longer help you. Since the printer did not work I sent it back and got
a refund & bought a Brother printer.

However: if you look through the email trail/log you will find that I did do the
above in October and it still did not work; you also have the output that you request.

--
Alain Williams
Linux/GNU Consultant - Mail systems, Web sites, Networking, Programmer, IT Lecturer.
+44 (0) 787 668 0256 http://www.phcomp.co.uk/
Parliament Hill Computers Ltd. Registration Information: http://www.phcomp.co.uk/contact.php
#include <std_disclaimer.h>

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