HPLIP

update 7.04 to 7.10, LP 2100 doesn't work anymore

Asked by derBernie

ubuntu 7.10 standard-installation

after the update the printer doesn't work anymore and I saw no hp-toolbox anymore;
First I was looking for a solution in the verious forums then I installed hplib again (synaptic) and started hptoolbox, the printer (laserjet 2100 on the parallel port) was detected; I konfigured everything and checked everything according to http://hplip.sourceforge.net/troubleshooting/parallel.html and everything was ok but the printer prints only some words like %!PS-Adobe-3.0 ...
I checked the printer in localhost/631 and everything looks fine.

A print brings the following information in the cups error log:

D [14/Jan/2008:15:34:46 +0100] CUPS-Get-Printers
D [14/Jan/2008:15:34:46 +0100] cupsdProcessIPPRequest: 17 status_code=0 (successful-ok)
D [14/Jan/2008:15:34:46 +0100] cupsdReadClient: 17 POST / HTTP/1.1
D [14/Jan/2008:15:34:46 +0100] cupsdAuthorize: No authentication data provided.
D [14/Jan/2008:15:34:46 +0100] CUPS-Get-Classes
D [14/Jan/2008:15:34:46 +0100] cupsdProcessIPPRequest: 17 status_code=0 (successful-ok)
D [14/Jan/2008:15:34:46 +0100] cupsdReadClient: 17 POST / HTTP/1.1
D [14/Jan/2008:15:34:46 +0100] cupsdAuthorize: No authentication data provided.
D [14/Jan/2008:15:34:46 +0100] CUPS-Get-Default
D [14/Jan/2008:15:34:46 +0100] cupsdProcessIPPRequest: 17 status_code=0 (successful-ok)
D [14/Jan/2008:15:34:46 +0100] cupsdCloseClient: 17
D [14/Jan/2008:15:34:52 +0100] cupsdAcceptClient: 17 from localhost:631 (IPv4)
D [14/Jan/2008:15:34:52 +0100] cupsdReadClient: 17 GET /admin/log/error_log HTTP/1.1
D [14/Jan/2008:15:34:52 +0100] cupsdAuthorize: No authentication data provided

what can I do now?

Question information

Language:
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Status:
Solved
For:
HPLIP Edit question
Assignee:
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Solved by:
Zottel
Solved:
Last query:
Last reply:

This question was originally filed as bug #182972.

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#1

Please run hp-check and post the output.

Thanks!

A

Revision history for this message
derBernie (bernie-rv) said : 		#2

it does not work

bernie@bernie-desktop:~$ hp-check -t
bash: hp-check: command not found

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#3

Sometimes after an update there are problems. In fact I've never had any luck with an Ubuntu dist-upgrade.

Try this:

sudo apt-get update
sudo apt-get remove hplip foomatic-db foomatic-db-hpijs gs libcupsys2 gs-esp
sudo apt-get clean
sudo apt-get autoremove
sudo apt-get install foomatic-db foomatic-db-hpijs gs libcupsys2 gs-esp libsnmp-dev

(Notice I've added the libsnmp-dev because there is a problem with the installer after an ubuntu package name change, but this if fixed in the next release.)

Then install the latest hplip from our website; http://hplip.sf.net

Lemme know how this works out for ya.

A

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#4

Converting to a question.

A

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#5

Any status?

A

Revision history for this message
derBernie (bernie-rv) said : 		#6

Hi Aaron,
I had some problems with your last mail:
I did everything you wrote and afterwords the distri was damaged so I
installed the computer again and I have now a new 7.10
but the printer doesn't work
I deleted the packages and installed the latest hplip as you supposed
the system recognized the printer but it doesn't print

There is no Hp-toolbox on the system, but I was now able to run
hp-Check:
bernie@bernie-desktop:~$ hp-check

HP Linux Imaging and Printing System (ver. 2.7.12)
Dependency/Version Check Utility ver. 12.2

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux bernie-desktop 2.6.22-14-generic #1 SMP Tue Dec 18 08:02:57 UTC
2007 i686 GNU/Linux

Distribution:
ubuntu 7.10

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.5.1 installed

Checking PyQt version...
OK, version 3.17 installed.

Checking SIP version...
OK, Version 4.7 installed

Checking for CUPS...
Status: Scheduler wird ausgeführt
Version: 1.3.2

Checking for Reportlab...
OK, version >= 2.0

----------------
| DEPENDENCIES |
 ----------------

Checking for dependency: cups - Common Unix Printing System...
OK, found.

Checking for dependency: cups-devel- Common Unix Printing System
development files...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language
interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library
development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of
programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for
commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt - Qt interface for Python...
OK, found.

Checking for dependency: python-devel - Python development files...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax
functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming
language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
warning: NOT FOUND! This is an OPTIONAL dependency. Some HPLIP
functionality may not function properly.
To install this dependency, execute this command:
sudo apt-get install --yes --force-yes libsane

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 2.7.12 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hpssd]
# Note: hpssd does not support dynamic ports
# Port 2207 is the IANA assigned port for hpssd
port=2207

[hplip]
version=2.7.12

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-2.7.12
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
foomatic=/usr/share/foomatic

# Following values are determined at configure time and cannot be
changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-xml-install=yes
foomatic-ppd-install=no
internal-tag=2.7.12.10

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

warning: No queues found.

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
error: scanimage not found.

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
 -----------------

Checking for permissions of USB attached printers...

-----------
| SUMMARY |
 -----------

error: 1 error or warning.

Summary of needed commands to run to satisfy missing dependencies:
sudo apt-get install --yes --force-yes libsane

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

bernie@bernie-desktop:~$

fergus

Am Donnerstag, den 17.01.2008, 16:30 +0000 schrieb Aaron Albright:
> Your question #22334 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/22334
>
> Status: Open => Needs information
>
> Aaron Albright requested for more information:
> Any status?
>
> A
>

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#7

The system was damaged? What was the problem?

The hp-check is reporting that hplip was installed without parallel port support.

You'll want to re-install hplip, and select custom during the install and make sure that parallel port is enabled. More than likely this will resolve the parallel port problem.

However I'm curious what the problem was after cleaning up the files as I suggested, I've done the process several times without a negative result. All of the packages are related to printing and shouldn't harm the system in any negative way as they aren't required per se.

Hope this helps, and sorry about your previous problem!

A

Revision history for this message
derBernie (bernie-rv) said : 		#8

Hi Aaron,
Thanks for your help
I installed hplip again with the installer and selected the parallel
support
the printer started to print without any command, but prints only some
signs on one piece of paper
I had to kill the job on the printer itself, because it never stopped
printing again

There is no hp-toolbox found in System

I installed libsane again, as mentioned in summeries, without anny
result
Here the new hp-check report:

bernie@bernie-desktop:~$ hp-check

HP Linux Imaging and Printing System (ver. 2.7.12)
Dependency/Version Check Utility ver. 12.2

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux bernie-desktop 2.6.22-14-generic #1 SMP Tue Dec 18 08:02:57 UTC
2007 i686 GNU/Linux

Distribution:
ubuntu 7.10

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.5.1 installed

Checking PyQt version...
OK, version 3.17 installed.

Checking SIP version...
OK, Version 4.7 installed

Checking for CUPS...
Status: Scheduler wird ausgeführt
Version: 1.3.2

Checking for Reportlab...
OK, version >= 2.0

----------------
| DEPENDENCIES |
 ----------------

Checking for dependency: cups - Common Unix Printing System...
OK, found.

Checking for dependency: cups-devel- Common Unix Printing System
development files...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language
interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library
development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of
programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for
commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt - Qt interface for Python...
OK, found.

Checking for dependency: python-devel - Python development files...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax
functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming
language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
warning: NOT FOUND! This is an OPTIONAL dependency. Some HPLIP
functionality may not function properly.
To install this dependency, execute this command:
sudo apt-get install --yes --force-yes libsane

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 2.7.12 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hpssd]
# Note: hpssd does not support dynamic ports
# Port 2207 is the IANA assigned port for hpssd
port=2207

[hplip]
version=2.7.12

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-2.7.12
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
foomatic=/usr/share/foomatic

# Following values are determined at configure time and cannot be
changed.
[configure]
network-build=no
pp-build=yes
gui-build=yes
scanner-build=no
fax-build=no
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-xml-install=yes
foomatic-ppd-install=no
internal-tag=2.7.12.10

-------------------------------
| DISCOVERED PARALLEL DEVICES |
 -------------------------------

  Device URI
Model
  ----------------------------------------------------
---------------------------
  hp:/par/HP_LaserJet_2100_Series?device=/dev/parport0 HP LaserJet 2100
Series

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

warning: No queues found.

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

-----------------
| USB I/O SETUP |
 -----------------

Checking for permissions of USB attached printers...

-----------
| SUMMARY |
 -----------

error: 1 error or warning.

Summary of needed commands to run to satisfy missing dependencies:
sudo apt-get install --yes --force-yes libsane

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

bernie@bernie-desktop:~$ sudo apt-get install --yes --force-yes libsane
[sudo] password for bernie:
E: Konnte Lock /var/lib/dpkg/lock nicht bekommen - open (11 Resource
temporarily unavailable)
E: Unable to lock the administration directory (/var/lib/dpkg/), is
another process using it?
bernie@bernie-desktop:~$ sudo apt-get install --yes --force-yes libsane
Paketlisten werden gelesen... Fertig
Abhängigkeitsbaum wird aufgebaut
Reading state information... Fertig
libsane ist schon die neueste Version.
0 aktualisiert, 0 neu installiert, 0 zu entfernen und 0 nicht
aktualisiert.
bernie@bernie-desktop:~$

regards
bernard

Am Samstag, den 19.01.2008, 04:31 +0000 schrieb Aaron Albright:
> Your question #22334 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/22334
>
> Status: Open => Needs information
>
> Aaron Albright requested for more information:
> The system was damaged? What was the problem?
>
> The hp-check is reporting that hplip was installed without parallel port
> support.
>
> You'll want to re-install hplip, and select custom during the install
> and make sure that parallel port is enabled. More than likely this will
> resolve the parallel port problem.
>
> However I'm curious what the problem was after cleaning up the files as
> I suggested, I've done the process several times without a negative
> result. All of the packages are related to printing and shouldn't harm
> the system in any negative way as they aren't required per se.
>
> Hope this helps, and sorry about your previous problem!
>
> A
>

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#9

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

warning: No queues found.

seems to indicate that no printer is configured, How did you configure the printer queue? If using hplip don't use the System>Admin>Printers to configure the printer. You'll want to run hp-setup from the terminal. Also you run hp-toolbox from terminal to load the hp-toolbox.

Does adding the printer fix this?

A

Revision history for this message
derBernie (bernie-rv) said : 		#10

Hi Aaron,
Thanks a lot,
I run hp-setup and I had to choose not the recommended Type but the
Konfiguration with ppd: and the printer runs again

Regards
bernhard
Am Samstag, den 19.01.2008, 17:45 +0000 schrieb Aaron Albright:
> Your question #22334 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/22334
>
> Status: Open => Needs information
>
> Aaron Albright requested for more information:
> ---------------------------------
> | INSTALLED CUPS PRINTER QUEUES |
> ---------------------------------
>
> warning: No queues found.
>
> seems to indicate that no printer is configured, How did you configure
> the printer queue? If using hplip don't use the System>Admin>Printers
> to configure the printer. You'll want to run hp-setup from the
> terminal. Also you run hp-toolbox from terminal to load the hp-toolbox.
>
> Does adding the printer fix this?
>
> A
>

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#11

Geat!

Setting to answered.

Thanks for your support of HPLIP!

A

Revision history for this message
Best Zottel (tteller) said : 		#12

Hi Aaron!

You asked why Bernie's system was damaged? Well i tried your command line "sudo apt-get remove hplip foomatic-db foomatic-db-hpijs gs libcupsys2 gs-esp" and it just removes half the system ;)

greets,

Zottel

Revision history for this message
derBernie (bernie-rv) said : 		#13

Thanks Zottel, that solved my question.

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#14

Sorry guys, apparently Ubuntu changed their linking for libcupsys2 and it is now indeed removing a lot of other applications along with it.

It used to not do that, and you have my most sincerely apologize for any inconvenience I caused you.

I'm glad the printer is working now.

All the best,

Aaron