HPLIP

Installing HPLIP from package after installing from source breaks package

Asked by John Spiesberger

1) Installed hplip-gui from repositories
2) Installed hplip-3.12.9.run from HP website using these instructions:
http://hplipopensource.com/hplip-web/install/install/index.html
3) Script removed packaged version. Tried to uninstall source version using these instructions:
http://hplipopensource.com/node/188
4) Reinstalled hplip-gui from repository.

What happens:
When running hp-toolbox now, I get the following error. The program does not start.
$ hp-toolbox
error: Unable to locate models.dat file

HP Linux Imaging and Printing System (ver. 0.0.0)
HP Device Manager ver. 15.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

warning: Fax disabled.
warning: Fax disabled.
warning: Please install version 2.0+ of Reportlab for coverpage support.
error: Unable to locate models.dat file
Got bus address: "unix:abstract=/tmp/dbus-f2SgBw4TnY,guid=b599594a6946cfb32064a7bb0000003b"
Connected to accessibility bus at: "unix:abstract=/tmp/dbus-f2SgBw4TnY,guid=b599594a6946cfb32064a7bb0000003b"
Registered DEC: true
error: Pixmap 'plus.png' not found!
error: Pixmap 'minus.png' not found!
error: dBus initialization error. Exiting.
error: Pixmap 'hp_logo.png' not found!
error: Pixmap 'fax2.png' not found!
error: Pixmap 'refresh1.png' not found!
error: Pixmap 'refresh.png' not found!
error: Pixmap 'list_add.png' not found!
error: Pixmap 'list_remove.png' not found!
error: Pixmap 'settings.png' not found!
error: Pixmap 'help.png' not found!
error: Pixmap 'quit.png' not found!
error: Pixmap 'battery.png' not found!
error: Pixmap 'cancel.png' not found!
error: Pixmap 'refresh.png' not found!
error: Pixmap 'busy.png' not found!
error: Pixmap 'busy.png' not found!
error: Pixmap 'print.png' not found!
error: Pixmap 'warning.png' not found!
error: Pixmap 'warning.png' not found!
error: Pixmap 'error.png' not found!
error: Pixmap 'ok.png' not found!
Registered event listener change listener: true

Expected:
Uninstall instructions should make it possible to install hplip-gui package without breaking/conflicting package issue.

Question information

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Revision history for this message
Amarnath Chitumalla (amarnath-chitumalla) said : 		#1

Hi John Spiesberge,

Which Linux distro is installed in your system?

I think, some other package also needs to be installed (this varies from distro to distro. e.g. in Ubuntu hplip, hplip-gui packages needs to be installed)along with hplip-gui.

Please install latest @ http://hplipopensource.com/hplip-web/install/install/index.html
If you find any issue, please let us know.

Thanks & Regards,
Amarnath

Revision history for this message
John Spiesberger (johnsr-a) said : 		#2

HI,

I had installed the latest hplip. I could not un-install it as I
explained in my first message, because
it appears that the instructions for un-installing were incomplete. I
am running Ubuntu 12.04.
I need to know how to un-install all of what I installed.

thank you.
JOh
Quoting Amarnath Chitumalla <email address hidden>:

> Your question #210275 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/210275
>
> Status: Open => Answered
>
> Amarnath Chitumalla proposed the following answer:
> Hi John Spiesberge,
>
> Which Linux distro is installed in your system?
>
> I think, some other package also needs to be installed (this varies from
> distro to distro. e.g. in Ubuntu hplip, hplip-gui packages needs to be
> installed)along with hplip-gui.
>
>
> Please install latest @
> http://hplipopensource.com/hplip-web/install/install/index.html
> If you find any issue, please let us know.
>
>
> Thanks & Regards,
> Amarnath
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/hplip/+question/210275/+confirm?answer_id=0
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/hplip/+question/210275
>
> You received this question notification because you asked the question.
>
>

John Spiesberger
Scientific Innovations, Inc.
610 225 2666
and
Department of Earth and Environmental Science
University of Pennsylvania

Revision history for this message
John Spiesberger (johnsr-a) said : 		#3

HI,

I had installed the latest hplip. I could not un-install it as I
explained in my first message, because
it appears that the instructions for un-installing were incomplete. I
am running Ubuntu 12.04.
I need to know how to un-install all of what I installed.

thank you.
John

Revision history for this message
Sanjay Kumar (sanjay-kumar14) said : 		#4

Hi,

Can you try following.

=> Download and install the latest HPLIP release from http://hplipopensource.com/hplip-web/install/install/index.html

 (Installer (.run file) will ask for the un-installing older HPLIP version also)

=> Reconfigure print queue with the commands in the terminal mentioned below.
       => system-config-printer (remove all print queues)
      => sudo hp-plugin (This will download right plugin)
       => hp-setup (It should not be run in a root mode. This command is adding print queue, make sure you select ppd name having "-ps" or "hpcups" substring)
=>Try printing now.

Can you help with this problem?

Provide an answer of your own, or ask John Spiesberger for more information if necessary.

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