HPLIP

hp-setup fails

Asked by David Whitehouse

Centos 5.8 (Final). Kernel 2.6.18-308.13.1.el5PAE

Installed (Manual) hplip-3.12.6 without issue and ran hp-setup. It discovered all three of our HP printers (OfficeJet J6480, LaserJet P1102w and LaserJet 400 MFP m425dn). The Office Jet is installed successfully, but the others fail. A plug-in is required. It downloads and seems to install without issue, but then we get a message "The printer you are trying to set up requires a binary driver plug-in and it failed to install."

We ran hp-check -t (see output below). It appears to be looking for a number of packages, but they are not part of Centos/RedHat, as far as we know (e.g. CUPS-DDK). We tried hp-check --fix without success.

Any guidance you can us would be appreciated.

Thank you.

------ Output from hp-check -t ------
hp-check[3883]: info: :
Initializing. Please wait...
scheduler is running

1.3.7

Linux gr4.whiteware.com 2.6.18-308.13.1.el5PAE #1 SMP Tue Aug 21 17:50:26 EDT 2012 i686 i686 i386 GNU/Linux

warning: [01mcentos-5.8 version is not supported. Using centos-any versions dependencies to verify and install...[0m
hp-check[3883]: info: :
hp-check[3883]: info: :---------------
hp-check[3883]: info: :| SYSTEM INFO |
hp-check[3883]: info: :---------------
hp-check[3883]: info: :
2.6.18-308.13.1.el5PAE #1 SMP Tue Aug 21 17:50:26 EDT 2012 GNU/Linux

gr4.whiteware.com

2.6.18-308.13.1.el5PAE #1 SMP Tue Aug 21 17:50:26 EDT 2012 GNU/Linux

hp-check[3883]: info: : Kernel: 2.6.18-308.13.1.el5PAE #1 SMP Tue Aug 21 17:50:26 EDT 2012 GNU/Linux
 Host: gr4.whiteware.com
 Proc: 2.6.18-308.13.1.el5PAE #1 SMP Tue Aug 21 17:50:26 EDT 2012 GNU/Linux
 Distribution: centos 5.8
hp-check[3883]: info: :
hp-check[3883]: info: :-----------------------
hp-check[3883]: info: :| HPLIP CONFIGURATION |
hp-check[3883]: info: :-----------------------
hp-check[3883]: info: :
hp-check[3883]: info: :HPLIP-Version: HPLIP 3.12.6
hp-check[3883]: info: :HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for centos distro 5.8 version
hp-check[3883]: info: :
hp-check[3883]: info: :[01mCurrent contents of '/etc/hp/hplip.conf' file:[0m
hp-check[3883]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.12.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/HP
ppdbase=/usr/share/cups/model
doc=/usr/share/doc/hplip-3.12.6
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=no
dbus-build=no
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=yes
hpcups-install=no
cups-drv-install=no
cups-ppd-install=no
internal-tag=3.12.6
restricted-build=no
ui-toolkit=qt3
qt3=yes
qt4=no
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=no
udev_sysfs_rules=yes
hpcups-only-build=no
hpijs-only-build=no

hp-check[3883]: info: :
hp-check[3883]: info: :[01mCurrent contents of '/var/lib/hp/hplip.state' file:[0m
hp-check[3883]: info: :[plugin]
eula = 1
version = 3.12.6
installed = 1

hp-check[3883]: info: :
hp-check[3883]: info: :[01mCurrent contents of '~/.hplip/hplip.conf' file:[0m
hp-check[3883]: info: :[last_used]
device_uri = hp:/net/Officejet_J6400_series?ip=192.168.222.104

[installation]
version = 3.12.6
date_time = 09/09/2012 16:32:25

hp-check[3883]: info: : <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
hp-check[3883]: info: :
hp-check[3883]: info: :--------------------------
hp-check[3883]: info: :| External Dependencies |
hp-check[3883]: info: :--------------------------
hp-check[3883]: info: :
hp-check[3883]: info: : gs Ghostscript REQUIRED 7.05 8.70 OK -
hp-check[3883]: info: : network Network-wget OPTIONAL
       - 1.11.4 OK -
hp-check[3883]: info: : dbus DBus REQUIRED - 1.1.2 OK -
hp-check[3883]: info: : scanimage Shell-Scanning OPTIONAL 1.0 1.0.18 OK -
hp-check[3883]: info: :[31;01m error: policykit Admin-Policy-framework OPTIONAL - - MISSING 'policykit needs to be installed'[0m
hp-check[3883]: info: : xsane SANE-GUI OPTIONAL 0.9 0.991 OK -
scheduler is running

hp-check[3883]: info: : cups CUPS REQUIRED 1.1 1.3.7 OK 'CUPS Scheduler is running'
hp-check[3883]: info: :
hp-check[3883]: info: :-------------------------
hp-check[3883]: info: :| General Dependencies |
hp-check[3883]: info: :-------------------------
hp-check[3883]: info: :
hp-check[3883]: info: :[31;01m error: reportlab Python-PDF-Lib OPTIONAL 2.0 - MISSING 'reportlab needs to be installed'[0m
hp-check[3883]: info: : libcrypto OpenSSL-Crypto-Lib REQUIRED
       - 0.9.8 OK -
hp-check[3883]: info: : pil Python-Image-Lib OPTIONAL - 1.1.5 OK -
hp-check[3883]: info: :[31;01m error: pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 - MISSING 'pyqt4-dbus needs to be installed'[0m
hp-check[3883]: info: : libjpeg JPEG-Lib REQUIRED - - OK -
hp-check[3883]: info: : libpthread POSIX-Threads-Lib REQUIRED - - OK -
hp-check[3883]: info: :[31;01m error: python-dbus Python-DBUS REQUIRED 0.80.0 0.70.0 MISSING 'python-dbus needs to be installed'[0m
hp-check[3883]: info: :[31;01m error: cups-ddk CUPS-DDK OPTIONAL - - MISSING 'cups-ddk needs to be installed'[0m
hp-check[3883]: info: :[31;01m error: python-devel Python-SDK REQUIRED 2.2 - INCOMPAT 'python-devel needs to be installed'[0m
hp-check[3883]: info: :[31;01m error: pyqt Python-Qt REQUIRED 2.3 3.16.0 MISSING -[0m
hp-check[3883]: info: : cups-devel CUPS-SDK REQUIRED - 1.3.7 OK -
hp-check[3883]: info: : sane-devel SANE-SDK REQUIRED - 1.0.18 OK -
hp-check[3883]: info: :[31;01m error: libusb USB-Lib REQUIRED - 0.1.12 MISSING 'libusb-1.0 needs to be installed'[0m
hp-check[3883]: info: : sane Scan-Lib REQUIRED - 1.0.18 OK -
hp-check[3883]: info: : cups-image CUPS-Image-Lib REQUIRED - 1.3.7 OK -
hp-check[3883]: info: : libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.3.2 OK -
hp-check[3883]: info: : python-xml Python-XML-Lib REQUIRED - 1.95.8 OK -
hp-check[3883]: info: : python-notify Desktop-notifications OPTIONAL - - OK -
hp-check[3883]: info: :
hp-check[3883]: info: :------------------------------
hp-check[3883]: info: :| Compile Time Dependencies |
hp-check[3883]: info: :------------------------------
hp-check[3883]: info: :
hp-check[3883]: info: : gcc gcc-Compiler REQUIRED - 4.1.2 OK -
hp-check[3883]: info: : libtool Build-tools REQUIRED
       - 1.5.22 OK -
hp-check[3883]: info: : make GNU-Build-tools REQUIRED 3.0 3.81 OK -
hp-check[3883]: info: :
hp-check[3883]: info: :----------------------
hp-check[3883]: info: :| Python Extentions |
hp-check[3883]: info: :----------------------
hp-check[3883]: info: :
hp-check[3883]: info: : cupsext CUPS-Extension REQUIRED - 3.12.6 OK -
hp-check[3883]: info: : pcardext PhotoCard-Extension REQUIRED - 3.12.6 OK -
hp-check[3883]: info: : hpmudext IO-Extension REQUIRED - 3.12.6 OK -
hp-check[3883]: info: :
hp-check[3883]: info: :-----------------------
hp-check[3883]: info: :| Scan Configuration |
hp-check[3883]: info: :-----------------------
hp-check[3883]: info: :
hp-check[3883]: info: : hpaio HPLIP-SANE-Backend REQUIRED - 3.12.6 OK 'hpaio found in /etc/sane.d/dll.conf'
hp-check[3883]: info: : scanext Scan-SANE-Extension REQUIRED
       - 3.12.6 OK -
hp-check[3883]: info: :
hp-check[3883]: info: :------------------------------
hp-check[3883]: info: :| DISCOVERED SCANNER DEVICES |
hp-check[3883]: info: :------------------------------
hp-check[3883]: info: :
hp-check[3883]: info: :device `hpaio3:/net/Officejet_J6400_series?ip=192.168.222.104' is a Hewlett-Packard Officejet_J6400_series all-in-one

hp-check[3883]: info: :
hp-check[3883]: info: :--------------------------
hp-check[3883]: info: :| DISCOVERED USB DEVICES |
hp-check[3883]: info: :--------------------------
hp-check[3883]: info: :
hp-check[3883]: info: :No devices found.
hp-check[3883]: info: :
hp-check[3883]: info: :---------------------------------
hp-check[3883]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[3883]: info: :---------------------------------
hp-check[3883]: info: :
hp-check[3883]: info: :
hp-check[3883]: info: :[01mOfficejet_J6400[0m
hp-check[3883]: info: :[01m---------------[0m
hp-check[3883]: info: :Type: Printer
hp-check[3883]: info: :Device URI: hp:/net/Officejet_J6400_series?ip=192.168.222.104
hp-check[3883]: info: :PPD: /etc/cups/ppd/Officejet_J6400.ppd
hp-check[3883]: info: :PPD Description: HP Officejet j6400 Series hpijs, 3.12.6
hp-check[3883]: info: :Printer status: printer Officejet_J6400 is idle. enabled since Jan 01 00:00
hp-check[3883]: info: :Communication status: Good
hp-check[3883]: info: :
hp-check[3883]: info: :[01mP2[0m
hp-check[3883]: info: :[01m--[0m
hp-check[3883]: info: :Type: Unknown
hp-check[3883]: info: :Device URI: lpd://P2/lpt1
hp-check[3883]: info: :PPD: /etc/cups/ppd/P2.ppd
hp-check[3883]: info: :PPD Description: Okidata ML-590 Foomatic/omni-compiled (recommended)
hp-check[3883]: info: :Printer status: printer P2 is idle. enabled since Jan 01 00:00
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
hp-check[3883]: info: :
hp-check[3883]: info: :[01mP24[0m
hp-check[3883]: info: :[01m---[0m
hp-check[3883]: info: :Type: Unknown
hp-check[3883]: info: :Device URI: lpd://P24
hp-check[3883]: info: :
hp-check[3883]: info: :[01mP3[0m
hp-check[3883]: info: :[01m--[0m
hp-check[3883]: info: :Type: Unknown
hp-check[3883]: info: :Device URI: socket://192.168.222.106
hp-check[3883]: info: :PPD: /etc/cups/ppd/P3.ppd
hp-check[3883]: info: :PPD Description: Generic PCL 6/PCL XL Printer Foomatic/pxlmono (recommended)
hp-check[3883]: info: :Printer status: printer P3 is idle. enabled since Jan 01 00:00
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
hp-check[3883]: info: :
hp-check[3883]: info: :[01mP4[0m
hp-check[3883]: info: :[01m--[0m
hp-check[3883]: info: :Type: Unknown
hp-check[3883]: info: :Device URI: socket://P4
hp-check[3883]: info: :PPD: /etc/cups/ppd/P4.ppd
hp-check[3883]: info: :PPD Description: HP LaserJet 400 MFP M425 Postscript (recommended)
hp-check[3883]: info: :Printer status: printer P4 is idle. enabled since Jan 01
 00:00
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
hp-check[3883]: info: :
hp-check[3883]: info: :[01mP6[0m
hp-check[3883]: info: :[01m--[0m
hp-check[3883]: info: :Type: Unknown
hp-check[3883]: info: :Device URI: socket://P6
hp-check[3883]: info: :PPD: /etc/cups/ppd/P6.ppd
hp-check[3883]: info: :PPD Description: OKI B4300 / B4350 PCL
hp-check[3883]: info: :Printer status: printer P6 is idle. enabled since Jan 01 00:00
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
hp-check[3883]: info: :
hp-check[3883]: info: :
hp-check[3883]: info: :--------------
hp-check[3883]: info: :| PERMISSION |
hp-check[3883]: info: :--------------
hp-check[3883]: info: :
users admin cvs
hp-check[3883]: info: :[31;01merror: groups user-groups Required - - MISSING ['lp', 'sys'][0m
hp-check[3883]: info: :
hp-check[3883]: info: :-----------
hp-check[3883]: info: :| SELINUX |
hp-check[3883]: info: :-----------
hp-check[3883]: info: :
hp-check[3883]: info: :SELinux disabled Optional - - OK -
hp-check[3883]: info: :
hp-check[3883]: info: :-----------
hp-check[3883]: info: :| SUMMARY |
hp-check[3883]: info: :-----------
hp-check[3883]: info: :
hp-check[3883]: info: :[01mMissing Required Dependencies[0m
hp-check[3883]: info: :[01m-----------------------------[0m
error: 'pygobject2' package is missing/incompatible
error: 'dbus-python' package is missing/incompatible
error: 'policycoreutils-gui' package is missing/incompatible
error: 'python-devel' package is missing/incompatible
error: 'PyXML' package is missing/incompatible
error: 'pyqt' package is missing/incompatible
error: 'libusb1-devel' package is missing/incompatible
hp-check[3883]: info: :[01m-----------------------------[0m
error: 'pygobject2' package is missing/incompatible
error: 'dbus-python' package is missing/incompatible
error: 'policycoreutils-gui' package is missing/incompatible
error: 'python-devel' package is missing/incompatible
error: 'PyXML' package is missing/incompatible
error: 'pyqt' package is missing/incompatible
error: 'libusb1-devel' package is missing/incompatible
hp-check[3883]: info: :
hp-check[3883]: info: :[01mMissing Optional Dependencies[0m
hp-check[3883]: info: :[01m-----------------------------[0m
error: 'policykit' package is missing/incompatible
error: 'python-reportlab' package is missing/incompatible
error: 'cups-ddk' package is missing/incompatible
hp-check[3883]: info: :
hp-check[3883]: info: :
hp-check[3883]: info: :Total Errors: 15
hp-check[3883]: info: :Total Warnings: 0
hp-check[3883]: info: :
hp-check[3883]: info: :Re-run 'hp-check --fix' command to prompt and fix the issues.
hp-check[3883]: info: :
hp-check[3883]: info: :Done.
----- End of Output -----

Question information

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Status:
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For:
HPLIP Edit question
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Last reply:
Revision history for this message
Sanjay Kumar (sanjay-kumar14) said : 		#1

Hi,

Please follow below instructions.

1)Try installing HPLIP-3.12.9 release from http://hplipopensource.com/hplip-web/install/manual/distros/centos.html

2) Run "hp-check --fix" command in the terminal

3)Try Printing from any application

Revision history for this message
David Whitehouse (dww-d) said : 		#2

We uninstalled HPLIP-3.12.6 and installed HPLIP-3.12.9 (manual).

hp-check --fix was executed.

We still have the same issue (15 missing packages), so we have not mad any progress so far.

Would you like another copy of the log? It is basically the same.

What puzzles us about the missing packages is that they are not standard Centos packages. Is another repository required?

Thank you for your help.

Revision history for this message
Amarnath Chitumalla (amarnath-chitumalla) said : 		#3

Hi David,

Probably these packages mayn't be presented in the repository. If Printer working properly, ignore these warnings.
If printer is not working as expected, try to set another repository.

Thanks & Regards,
Amarnath

Revision history for this message
David Whitehouse (dww-d) said : 		#4

The printer does not work (in Linux - it's fine in Mac OS).

If you look at the output I submitted, some packages do exist and are installed (e.g. python-devel). Some packages simply do not exist anywhere in the RedHat/Centos world (e.g. cups-ddsk), which makes me think the message may be incorrect. If you know of a repository where they exist, by all means let us know.

We do need guidance.

Thank you

David Whitehouse
White Ware, Inc.
616.233.9591
616.233.9589 (Fax)
"We're your IT!"

On Sep 12, 2012, at 1:25 AM, Amarnath Chitumalla <email address hidden> wrote:

> Your question #208196 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/208196
>
> Status: Open => Answered
>
> Amarnath Chitumalla proposed the following answer:
> Hi David,
>
> Probably these packages mayn't be presented in the repository. If Printer working properly, ignore these warnings.
> If printer is not working as expected, try to set another repository.
>
>
> Thanks & Regards,
> Amarnath
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/hplip/+question/208196/+confirm?answer_id=2
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/hplip/+question/208196
>
> You received this question notification because you asked the question.

Revision history for this message
Amarnath Chitumalla (amarnath-chitumalla) said : 		#5

Hi David,

Can you please install latest HPLIP 3.12.9 from http://hplipopensource.com/hplip-web/install/manual/distros/centos.html

And if problem persists, provide us log files to analyse further by running following command (this command is available is not available in older versions like 3.12.6 and below).

$ su -c "hp-logcapture"

Note:_ please attach logs by creating "bug report" in this launchpad.

Can you help with this problem?

Provide an answer of your own, or ask David Whitehouse for more information if necessary.

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