Error when trying to scan on my HP6500 Device

Have you run the HP setup utility in root mode using command:

    sudo hp-setup

? Which program are you using to try to capture the scan?

If you have not actually run hp-setup, this would be the first step.

If you have run hp-setup, please provide additional information to help clarify the exact nature of the problem. For example, are you able to print to the printer? Are you able to verify that the device is attached correctly to the wireless network?

I have run the hp setup because when I checked today to try and install again, it said that the program had already been installed.

I am able to print to the printer and the fax seems to attempt to work, but then my faxes are never sent successfully. I am thinking that it is connected to the wireless network if I am able to print to the printer.

-----Original Message-----
From: <email address hidden> [mailto:<email address hidden>] On Behalf Of FactTech
Sent: Tuesday, September 04, 2012 4:26 PM
To: Batchelor, Shannon
Subject: Re: [Question #207667]: Error when trying to scan on my HP6500 Device

Your question #207667 on HPLIP changed:
https://answers.launchpad.net/hplip/+question/207667

    Status: Open => Answered

FactTech proposed the following answer:
If you have not actually run hp-setup, this would be the first step.

If you have run hp-setup, please provide additional information to help
clarify the exact nature of the problem. For example, are you able to
print to the printer? Are you able to verify that the device is attached
correctly to the wireless network?

--
If this answers your question, please go to the following page to let us
know that it is solved:
https://answers.launchpad.net/hplip/+question/207667/+confirm?answer_id=1

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https://answers.launchpad.net/hplip/+question/207667

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Just to clarify...

"hp-setup" is itself a program. There is a difference between the command:

   sudo apt-get install hp-setup

(which would install hp-setup on your computer) and the command:

   sudo hp-setup

which will actually execute the hp-setup program.

Have you actually executed the hp-setup program and followed the on-screen directions?

Hi,

 Please download and install the latest hplip from the site http://hplipopensource.com/hplip-web/install.html. Please follow the instructions there. Hope it would resolve your query.

I actually found this install on the website last night and went through the hours it took to do the install and now my printer just reads "shutting down" and won't work at all. After I thought I went through the entire installation, it said, 'Error" and installation was not complete.

-----Original Message-----
From: <email address hidden> [mailto:<email address hidden>] On Behalf Of Sarbeswar Meher
Sent: Wednesday, September 05, 2012 3:06 AM
To: Batchelor, Shannon
Subject: Re: [Question #207667]: Error when trying to scan on my HP6500 Device

Your question #207667 on HPLIP changed:
https://answers.launchpad.net/hplip/+question/207667

    Status: Needs information => Answered

Sarbeswar Meher proposed the following answer:
Hi,

 Please download and install the latest hplip from the site
http://hplipopensource.com/hplip-web/install.html. Please follow the
instructions there. Hope it would resolve your query.

--
If this answers your question, please go to the following page to let us
know that it is solved:
https://answers.launchpad.net/hplip/+question/207667/+confirm?answer_id=4

If you still need help, you can reply to this email or go to the
following page to enter your feedback:
https://answers.launchpad.net/hplip/+question/207667

You received this question notification because you asked the question.
Notice: This e-mail message, together with any attachments, contains
information of Merck & Co., Inc. (One Merck Drive, Whitehouse Station,
New Jersey, USA 08889), and/or its affiliates Direct contact information
for affiliates is available at
http://www.merck.com/contact/contacts.html) that may be confidential,
proprietary copyrighted and/or legally privileged. It is intended solely
for the use of the individual or entity named on this message. If you are
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Hi,

Which Linux OS you are using? Can you please post exact error displayed in terminal.

Thanks & Regards,
Amarnath