HPLIP

Pinter (M1132MFP) does not work in Mint 13

Asked by Sergey Fedotov

Distribution: Linux Mint 13 (based on Ubuntu 12.04)
Printer: HP_LaserJet_Professional_M1132_MFP
hp-check -t:

HP Linux Imaging and Printing System (ver. 3.12.6)
Dependency/Version Check Utility ver. 15

Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper
dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has
the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

Saving output in log file: /home/support/hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.2.0-29-generic-pae #46-Ubuntu SMP Fri Jul 27 17:25:43 UTC 2012 GNU/Linux
 Host: director49
 Proc: 3.2.0-29-generic-pae #46-Ubuntu SMP Fri Jul 27 17:25:43 UTC 2012 GNU/Linux
 Distribution: linuxmint 13

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.12.6
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for linuxmint distro 13 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.12.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.12.6
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.12.6
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.12.6

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = false
last_upgraded_time = 1345795221
pending_upgrade_time = 0
latest_available_version = 3.12.6

[installation]
date_time = 24.08.2012 17:29:14
version = 3.12.6

[scan_plugins]
bb_marvell.so = Present
bb_soapht.so = Present
bb_soap.so = Present

[fax_plugins]
fax_marvell.so = Present

[print_plugins]
lj.so = Present
hbpl1.so = Present

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 gs Ghostscript REQUIRED 7.05 9.05 OK -
 network Network-wget OPTIONAL - 1.13.4 OK -
 dbus DBus REQUIRED - 1.4.18 OK -
 scanimage Shell-Scanning OPTIONAL 1.0 1.0.22 OK -
 policykit Admin-Policy-framework OPTIONAL - 0.104 OK -
 error: xsane SANE-GUI OPTIONAL 0.9 - INCOMPAT 'xsane needs to be installed'
 cups CUPS REQUIRED 1.1 1.5.3 OK 'CUPS Scheduler is running'

-------------------------
| General Dependencies |
-------------------------

 reportlab Python-PDF-Lib OPTIONAL 2.0 2.5 OK -
 libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
 pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.9.1 OK -
 libjpeg JPEG-Lib REQUIRED - - OK -
 libpthread POSIX-Threads-Lib REQUIRED - 2.15 OK -
 python-dbus Python-DBUS REQUIRED 0.80.0 1.0.0 OK -
 python-devel Python-SDK REQUIRED 2.2 2.7.3 OK -
 pyqt4 Python-Qt4 REQUIRED 4.0 4.9.1 OK -
 cups-devel CUPS-SDK REQUIRED - 1.5.3 OK -
 sane-devel SANE-SDK REQUIRED - 1.0.22 OK -
 libusb USB-Lib REQUIRED - 1.0 OK -
 sane Scan-Lib REQUIRED - 1.0.22 OK -
 cups-image CUPS-Image-Lib REQUIRED - 1.5.3 OK -
 libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.4.3 OK -
 python-xml Python-XML-Lib REQUIRED - 2.0.1 OK -
 python-notify Desktop-notifications OPTIONAL - - OK -

------------------------------
| Compile Time Dependencies |
------------------------------

 gcc gcc-Compiler REQUIRED - 4.6.3 OK -
 libtool Build-tools REQUIRED - 2.4.2 OK -
 make GNU-Build-tools REQUIRED 3.0 3.81 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.12.6 OK -
 pcardext PhotoCard-Extension REQUIRED - 3.12.6 OK -
 hpmudext IO-Extension REQUIRED - 3.12.6 OK -

-----------------------
| Scan Configuration |
-----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.12.6 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.12.6 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Hewlett-Packard-HP-LaserJet-P2055dn
-----------------------------------
Type: Printer
Device URI: hp:/net/HP_LaserJet_P2055dn?zc=printer54-p2055dn
PPD: /etc/cups/ppd/Hewlett-Packard-HP-LaserJet-P2055dn.ppd
PPD Description: HP LaserJet p2055dn pcl3, hpcups 3.12.2
Printer status: printer Hewlett-Packard-HP-LaserJet-P2055dn is idle. enabled since Пт. 24 авг. 2012 17:02:27
Communication status: Good

HP_LaserJet_Professional_M1132_MFP
----------------------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_Professional_M1132_MFP?serial=000000000QH498SXSI1c
PPD: /etc/cups/ppd/HP_LaserJet_Professional_M1132_MFP.ppd
PPD Description: HP LaserJet Professional m1132 MFP, hpcups 3.12.6, requires proprietary plugin
Printer status: printer HP_LaserJet_Professional_M1132_MFP is idle. enabled since Пт. 24 авг. 2012 17:04:18
 Rendering completed
Required plug-in status: Installed

--------------
| PERMISSION |
--------------

groups user-groups Required - - OK support adm lp dialout cdrom sudo plugdev lpadmin sambashare

USB HP_LaserJet_Professional_M1132_MFP Required - - OK Node:'/dev/bus/usb/001/009' Perm:' root lp rw- rw- rw- rw- r--'

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------

Total Errors: 2
Total Warnings: 0

Re-run 'hp-check --fix' command to prompt and fix the issues.

Done.

explanation: After fresh installation of Mint 13 I installed hplip-3.12.6-plugin.run, hplip-3.12.6.run as expected without errors. When I turn printer on it is automatically install driver. But test page does not work and any attempt to print results error:

---/var/log/syslog---
Aug 24 17:43:14 director49 hp[3091]: io/hpmud/musb.c 1139: unable to open hp:/usb/HP_LaserJet_Professional_M1132_MFP?serial=000000000QH498SXSI1c
Aug 24 17:43:14 director49 hp[3091]: prnt/backend/hp.c 745: ERROR: open device failed stat=12: hp:/usb/HP_LaserJet_Professional_M1132_MFP?serial=000000000QH498SXSI1c

or

Aug 24 16:36:10 director49 udev-configure-printer: add /devices/pnp0/00:05/printer/lp0
Aug 24 16:36:10 director49 udev-configure-printer: Failed to get parent
Aug 24 16:36:10 director49 udev-configure-printer: add /module/lp
Aug 24 16:36:10 director49 udev-configure-printer: Failed to get parent

Please advice me, what to do. Sorry for broken english.

Question information

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Last reply:
Revision history for this message
Amarnath Chitumalla (amarnath-chitumalla) said : 		#1

Hi,

From above logs, seems like no device is found on USB (i.e. DISCOVERED USB DEVICES, No devices found). Can you please re-check whether USB is connected properly and device is powered on.

--> Please run the following command.
$ lsusb |grep Hewlett

If this command is displaying device , then printer is connected properly. Now try for printing.
If this command is not displaying anything, please check USB connection.

Thanks & Regards,
Amarnath

Revision history for this message
Sergey Fedotov (sr-fido) said : 		#2

27.08.2012 10:25, Amarnath Chitumalla пишет:
> Your question #206681 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/206681
>
> Status: Open => Answered
>
> Amarnath Chitumalla proposed the following answer:
> Hi,
>
> >From above logs, seems like no device is found on USB (i.e. DISCOVERED
> USB DEVICES, No devices found). Can you please re-check whether USB is
> connected properly and device is powered on.
>
> --> Please run the following command.
> $ lsusb |grep Hewlett
>
> If this command is displaying device , then printer is connected properly. Now try for printing.
> If this command is not displaying anything, please check USB connection.
>
> Thanks & Regards,
> Amarnath
>
 Thanks for your response. I'm a power Linux user, and of course I
checked the connection. Before Linux my PC are running Windows 7 and the
printer worked fine in it. By the way, the utility hp-setup does not
detect the printer unless you explicitly specify the Bus ID:Device ID

That's what gives lsusb:
Bus 001 Device 009: ID 03f0: 042a Hewlett-Packard

I matured a question. Could it be that the USB subsystem in the Linux
more demanding on the quality of usb cable? I do not understand why the
printer is not automatically detected in the utility hp-setup. Although
if you delete the printer in system-config-printer and restart your
computer, the driver automatically configures it again.

Revision history for this message
Amarnath Chitumalla (amarnath-chitumalla) said : 		#3

Hi,
It seems smart install is enabled in Printer, (I.e. Printer is acting like CD drive).

To check whether smart install enabled, please run following command in terminal
$ lsusb -d 03f0:042a -v | grep bMumInterfaces

If bMumInterfaces = 1, then smart install feature has been enabled. If this is enabled, your device will be detected as CDRom from where you can install the software on windows. Unfortunately we don't support this feature in Linux as of now. If you disable this feature on device, your device will be detected in Linux. To disable this you should have a windows machine and can follow the below steps.

1. Download the Full Driver for Windows from www.hp.com
2. Run the exe, extract it to a folder.
3. Go to extracted folder/UTIL directory
4. Connect your device.
5. Run SIUtility.exe and follow the wizard to disable the feature.

Once above steps completed, hp-setup command can be used in Linux.

Thanks & Regards,
Amarnath

Revision history for this message
Sergey Fedotov (sr-fido) said : 		#4

27.08.2012 15:26, Amarnath Chitumalla пишет:
> Your question #206681 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/206681
>
> Status: Open => Answered
>
> Amarnath Chitumalla proposed the following answer:
> Hi,
> It seems smart install is enabled in Printer, (I.e. Printer is acting like CD drive).
>
> To check whether smart install enabled, please run following command in terminal
> $ lsusb -d 03f0:042a -v | grep bMumInterfaces
>
>
> If bMumInterfaces = 1, then smart install feature has been enabled. If this is enabled, your device will be detected as CDRom from where you can install the software on windows. Unfortunately we don't support this feature in Linux as of now. If you disable this feature on device, your device will be detected in Linux. To disable this you should have a windows machine and can follow the below steps.
>
> 1. Download the Full Driver for Windows from www.hp.com
> 2. Run the exe, extract it to a folder.
> 3. Go to extracted folder/UTIL directory
> 4. Connect your device.
> 5. Run SIUtility.exe and follow the wizard to disable the feature.
>
>
> Once above steps completed, hp-setup command can be used in Linux.
>
> Thanks & Regards,
> Amarnath
>
 Above command produces an empty result. In the output of command lsusb
-v there is only one similar parameter b*N*umInterfaces = 1, you could
not mistype?

lsusb -v output:
Bus 001 Device 002: ID 03f0:042a Hewlett-Packard
Device Descriptor:
   bLength 18
   bDescriptorType 1
   bcdUSB 2.00
   bDeviceClass 0 (Defined at Interface level)
   bDeviceSubClass 0
   bDeviceProtocol 0
   bMaxPacketSize0 64
   idVendor 0x03f0 Hewlett-Packard
   idProduct 0x042a
   bcdDevice 1.00
   iManufacturer 1 Hewlett-Packard
   iProduct 2 HP LaserJet Professional M1132 MFP
   iSerial 3 000000000QH498SXSI1c
   bNumConfigurations 1
   Configuration Descriptor:
     bLength 9
     bDescriptorType 2
     wTotalLength 32
     bNumInterfaces 1
     bConfigurationValue 1
     iConfiguration 0
     bmAttributes 0xc0
       Self Powered
     MaxPower 98mA
     Interface Descriptor:
       bLength 9
       bDescriptorType 4
       bInterfaceNumber 0
       bAlternateSetting 0
       bNumEndpoints 2
       bInterfaceClass 8 Mass Storage
       bInterfaceSubClass 6 SCSI
       bInterfaceProtocol 80 Bulk-Only
       iInterface 5 HP MS
       Endpoint Descriptor:
         bLength 7
         bDescriptorType 5
         bEndpointAddress 0x04 EP 4 OUT
         bmAttributes 2
           Transfer Type Bulk
           Synch Type None
           Usage Type Data
         wMaxPacketSize 0x0200 1x 512 bytes
         bInterval 0
       Endpoint Descriptor:
         bLength 7
         bDescriptorType 5
         bEndpointAddress 0x84 EP 4 IN
         bmAttributes 2
           Transfer Type Bulk
           Synch Type None
           Usage Type Data
         wMaxPacketSize 0x0200 1x 512 bytes
         bInterval 0
Device Qualifier (for other device speed):
   bLength 10
   bDescriptorType 6
   bcdUSB 2.00
   bDeviceClass 0 (Defined at Interface level)
   bDeviceSubClass 0
   bDeviceProtocol 0
   bMaxPacketSize0 64
   bNumConfigurations 1
Device Status: 0x0001
   Self Powered

Revision history for this message
Sergey Fedotov (sr-fido) said : 		#5

27.08.2012 15:26, Amarnath Chitumalla пишет:
> Your question #206681 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/206681
>
> Status: Open => Answered
>
> Amarnath Chitumalla proposed the following answer:
> Hi,
> It seems smart install is enabled in Printer, (I.e. Printer is acting like CD drive).
>
> To check whether smart install enabled, please run following command in terminal
> $ lsusb -d 03f0:042a -v | grep bMumInterfaces
>
>
> If bMumInterfaces = 1, then smart install feature has been enabled. If this is enabled, your device will be detected as CDRom from where you can install the software on windows. Unfortunately we don't support this feature in Linux as of now. If you disable this feature on device, your device will be detected in Linux. To disable this you should have a windows machine and can follow the below steps.
>
> 1. Download the Full Driver for Windows fromwww.hp.com
> 2. Run the exe, extract it to a folder.
> 3. Go to extracted folder/UTIL directory
> 4. Connect your device.
> 5. Run SIUtility.exe and follow the wizard to disable the feature.
>
>
> Once above steps completed, hp-setup command can be used in Linux.
>
> Thanks & Regards,
> Amarnath
>
 Hmm,
/ bInterfaceClass 8 Mass Storage
     bInterfaceSubClass 6 SCSI/
looks like you're right.
but why this mode is on all the time? Is not that turn off
automatically? I will try to perform all steps that you prescribed.
but do not forget about mistype :) Google shows at least 4 results
(#199587,#197841,#197678,#201211 tickets) about b*M*umInterfaces.

Revision history for this message
Amarnath Chitumalla (amarnath-chitumalla) said : 		#6

You are right, it is "bNumInterfaces".
Thanks for catching the typo..

Please disable smart install as mentioned #3 comment.

Thanks & Regards,
Amarnath

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