HPLIP

My printer won't print a borderless photo under Fedora 17

Asked by stefan

Fedora 17 x86_64
Deskjet 6540 (yeah, old - but still working)

Overall, the printer works fine with Fedora 17. But with one use case it fails. I tried to print some border less photos on a 4x6 photo paper with Shotwell (Version 0.12.3). As the result, I expect a photo with no white border on any of the 4 sides. But with Fedora 17 (hplip 3.12.6) the printer left always a white stripe (about 2 millimeters) on one side.

If I do the same with Ubuntu 12.04 (hplip 3.12.2) the printed photo has no white stripes. I tried hplip 3.12.6 on Ubuntu and the printed photo is still perfect. So the version of hplip is not the difference :-(

Ubuntu uses cups 1.5.3 while Fedora still uses 1.5.2. So I installed cups 1.5.3 from the Fedora testing repository, deleted/added the printer, but there is still the white stripe :-(

So, my question is, how can I print a borderless 4x6 photo under Fedora 17.

Steps to reproduce:
* Open a photo with "Shotwell Photo Viewer"
* Crop the image to 4x6
* Print
** Page Setup > Paper Size: Photo Borderless 4x6 in
** Image Settings > Autosize: Fill the entire page
** Image Quality > Print Quality: Best

Thx, for your help.

Question information

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Revision history for this message
stefan (stefan-home) said : 		#1

I run hp-check -t and there were 17 errors. After hp-check --fix there are 2 errors left. here the output of hp-check -t

hp-check[2020]: info: :
Initializing. Please wait...
scheduler is running

1.5.3

Linux stefan-pc.lan 3.4.4-5.fc17.x86_64 #1 SMP Thu Jul 5 20:20:59 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux

hp-check[2020]: info: :
hp-check[2020]: info: :---------------
hp-check[2020]: info: :| SYSTEM INFO |
hp-check[2020]: info: :---------------
hp-check[2020]: info: :
3.4.4-5.fc17.x86_64 #1 SMP Thu Jul 5 20:20:59 UTC 2012 GNU/Linux

stefan-pc.lan

3.4.4-5.fc17.x86_64 #1 SMP Thu Jul 5 20:20:59 UTC 2012 GNU/Linux

hp-check[2020]: info: : Kernel: 3.4.4-5.fc17.x86_64 #1 SMP Thu Jul 5 20:20:59 UTC 2012 GNU/Linux
 Host: stefan-pc.lan
 Proc: 3.4.4-5.fc17.x86_64 #1 SMP Thu Jul 5 20:20:59 UTC 2012 GNU/Linux
 Distribution: fedora 17
hp-check[2020]: info: :
hp-check[2020]: info: :-----------------------
hp-check[2020]: info: :| HPLIP CONFIGURATION |
hp-check[2020]: info: :-----------------------
hp-check[2020]: info: :
hp-check[2020]: info: :HPLIP-Version: HPLIP 3.12.6
hp-check[2020]: info: :HPLIP-Home: /usr/share/hplip
hp-check[2020]: info: :HPLIP-Installation: Auto installation is supported for fedora distro 17 version
hp-check[2020]: info: :
hp-check[2020]: info: :Current contents of '/etc/hp/hplip.conf' file:
hp-check[2020]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.12.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.12.6
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.12.6
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

hp-check[2020]: info: :
hp-check[2020]: info: :Current contents of '/var/lib/hp/hplip.state' file:
hp-check[2020]: info: :Plugins are not installed. Could not access file: No such file or directory
hp-check[2020]: info: :
hp-check[2020]: info: :Current contents of '~/.hplip/hplip.conf' file:
hp-check[2020]: info: :[last_used]
device_uri = hp:/usb/Deskjet_6500?serial=MY45L1R1RR040J

[installation]
date_time = 07/17/2012 01:07:29
version = 3.12.6

hp-check[2020]: info: : <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
hp-check[2020]: info: :
hp-check[2020]: info: :--------------------------
hp-check[2020]: info: :| External Dependencies |
hp-check[2020]: info: :--------------------------
hp-check[2020]: info: :
hp-check[2020]: info: : gs Ghostscript REQUIRED 7.05 9.05 OK -
hp-check[2020]: info: : network Network-wget OPTIONAL - 1.13.4 OK -
hp-check[2020]: info: : dbus DBus REQUIRED - 1.4.10 OK -
hp-check[2020]: info: : scanimage Shell-Scanning OPTIONAL 1.0 1.0.22 OK -
hp-check[2020]: info: : policykit Admin-Policy-framework OPTIONAL - 0.104 OK -
hp-check[2020]: info: : xsane SANE-GUI OPTIONAL 0.9 0.998 OK -
scheduler is running

hp-check[2020]: info: : cups CUPS REQUIRED 1.1 1.5.3 OK 'CUPS Scheduler is running'
hp-check[2020]: info: :
hp-check[2020]: info: :-------------------------
hp-check[2020]: info: :| General Dependencies |
hp-check[2020]: info: :-------------------------
hp-check[2020]: info: :
hp-check[2020]: info: : reportlab Python-PDF-Lib OPTIONAL 2.0 2.5 OK -
hp-check[2020]: info: : libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.0 OK -
hp-check[2020]: info: : pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
hp-check[2020]: info: : pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.9.1 OK -
hp-check[2020]: info: : libjpeg JPEG-Lib REQUIRED - - OK -
hp-check[2020]: info: : libpthread POSIX-Threads-Lib REQUIRED - 2.15 OK -
hp-check[2020]: info: : python-dbus Python-DBUS REQUIRED 0.80.0 0.83.0 OK -
hp-check[2020]: info: : python-devel Python-SDK REQUIRED 2.2 2.7.3 OK -
hp-check[2020]: info: : pyqt4 Python-Qt4 REQUIRED 4.0 4.9.1 OK -
hp-check[2020]: info: : cups-devel CUPS-SDK REQUIRED - 1.5.3 OK -
hp-check[2020]: info: : sane-devel SANE-SDK REQUIRED - 1.0.22 OK -
hp-check[2020]: info: : libusb USB-Lib REQUIRED - 1.0 OK -
hp-check[2020]: info: : sane Scan-Lib REQUIRED - 1.0.22 OK -
hp-check[2020]: info: : cups-image CUPS-Image-Lib REQUIRED - 1.5.3 OK -
hp-check[2020]: info: : libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.7.1 OK -
hp-check[2020]: info: : python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -
hp-check[2020]: info: : python-notify Desktop-notifications OPTIONAL - - OK -
hp-check[2020]: info: :
hp-check[2020]: info: :------------------------------
hp-check[2020]: info: :| Compile Time Dependencies |
hp-check[2020]: info: :------------------------------
hp-check[2020]: info: :
hp-check[2020]: info: : gcc gcc-Compiler REQUIRED - 4.7.0 OK -
hp-check[2020]: info: : libtool Build-tools REQUIRED - 2.4.2 OK -
hp-check[2020]: info: : make GNU-Build-tools REQUIRED 3.0 3.82 OK -
hp-check[2020]: info: :
hp-check[2020]: info: :----------------------
hp-check[2020]: info: :| Python Extentions |
hp-check[2020]: info: :----------------------
hp-check[2020]: info: :
hp-check[2020]: info: : cupsext CUPS-Extension REQUIRED - 3.12.6 OK -
hp-check[2020]: info: : pcardext PhotoCard-Extension REQUIRED - 3.12.6 OK -
hp-check[2020]: info: : hpmudext IO-Extension REQUIRED - 3.12.6 OK -
hp-check[2020]: info: :
hp-check[2020]: info: :-----------------------
hp-check[2020]: info: :| Scan Configuration |
hp-check[2020]: info: :-----------------------
hp-check[2020]: info: :
hp-check[2020]: info: : error: hpaio HPLIP-SANE-Backend REQUIRED - 3.12.6 MISSING 'hpaio not found in /etc/sane.d/dll.conf. hpaio needs to be added in this file.'
hp-check[2020]: info: : scanext Scan-SANE-Extension REQUIRED - 3.12.6 OK -
hp-check[2020]: info: :
hp-check[2020]: info: :------------------------------
hp-check[2020]: info: :| DISCOVERED SCANNER DEVICES |
hp-check[2020]: info: :------------------------------
hp-check[2020]: info: :
hp-check[2020]: info: :device `v4l:/dev/video0' is a Noname UVC Camera (046d:0807) virtual device
device `plustek:libusb:002:008' is a Canon CanoScan LiDE25 flatbed scanner

hp-check[2020]: info: :
hp-check[2020]: info: :--------------------------
hp-check[2020]: info: :| DISCOVERED USB DEVICES |
hp-check[2020]: info: :--------------------------
hp-check[2020]: info: :
hp-check[2020]: info: : Device URI Model
hp-check[2020]: info: : ------------------------------------------ ------------------------------------------
hp-check[2020]: info: : hp:/usb/Deskjet_6500?serial=MY45L1R1RR040J HP Deskjet 6500
hp-check[2020]: info: :
hp-check[2020]: info: :---------------------------------
hp-check[2020]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[2020]: info: :---------------------------------
hp-check[2020]: info: :
hp-check[2020]: info: :
hp-check[2020]: info: :Deskjet-6500
hp-check[2020]: info: :------------
hp-check[2020]: info: :Type: Printer
hp-check[2020]: info: :Device URI: hp:/usb/Deskjet_6500?serial=MY45L1R1RR040J
hp-check[2020]: info: :PPD: /etc/cups/ppd/Deskjet-6500.ppd
hp-check[2020]: info: :PPD Description: HP Deskjet 6500, hpcups 3.12.6
hp-check[2020]: info: :Printer status: printer Deskjet-6500 is idle. enabled since Tue 17 Jul 2012 01:02:36 AM CEST
 ready to print
hp-check[2020]: info: :Communication status: Good
hp-check[2020]: info: :
hp-check[2020]: info: :
hp-check[2020]: info: :--------------
hp-check[2020]: info: :| PERMISSION |
hp-check[2020]: info: :--------------
hp-check[2020]: info: :
stefan

hp-check[2020]: info: :error: groups user-groups Required - - MISSING ['sys', 'lp']
hp-check[2020]: info: :USB Deskjet-6500 Required - - OK Node:'/dev/bus/usb/003/002' Perm:' root lp rw- rw- rw- rw- r--'
hp-check[2020]: info: :
hp-check[2020]: info: :-----------
hp-check[2020]: info: :| SELINUX |
hp-check[2020]: info: :-----------
hp-check[2020]: info: :
hp-check[2020]: info: :SELinux disabled Optional - - OK -
hp-check[2020]: info: :
hp-check[2020]: info: :-----------
hp-check[2020]: info: :| SUMMARY |
hp-check[2020]: info: :-----------
hp-check[2020]: info: :
hp-check[2020]: info: :Missing Required Dependencies
hp-check[2020]: info: :-----------------------------
error: 'hpaio' package is missing/incompatible
hp-check[2020]: info: :
hp-check[2020]: info: :Missing Optional Dependencies
hp-check[2020]: info: :-----------------------------
hp-check[2020]: info: :None
hp-check[2020]: info: :
hp-check[2020]: info: :
hp-check[2020]: info: :Total Errors: 2
hp-check[2020]: info: :Total Warnings: 0
hp-check[2020]: info: :
hp-check[2020]: info: :Re-run 'hp-check --fix' command to prompt and fix the issues.
hp-check[2020]: info: :
hp-check[2020]: info: :Done.

Revision history for this message
Sanjay Kumar (sanjay-kumar14) said : 		#2

Hi,

Thanks for reporting the issue in HPLIP. To help us understand and analyze the issue please follow following things.
=> Download and install the latest HPLIP release from http://hplipopensource.com/hplip-web/install/install/index.html (automatic) or http://hplipopensource.com/hplip-web/install/manual/index.html

(manual if automatic does not work)

=> Reconfigure print queue with the commands in the terminal mentioned below.
       => system-config-printer (remove all print queues)
      => su -c "hp-plugin" (This will download right plugin)
       => hp-setup (It should not be run in a root mode. This command is adding print queue, make sure you select ppd name having "-ps" or "hpcups" substring)
=>Try printing now.

If problem does not get solved then please capture some logs by doing following things.

=>Enable/Clear Logs as mentioned below
    a) Enable Log capture
       => su (switch to root mode here and execute all remaing commands in root mode)
      => open /etc/cups/cupsd.conf from terminal e.g (vi /etc/cups/cupsd.conf or gedit /etc/cups/cupsd.conf) and then replace
         LogLevel warn
                   with
        LogLevel debug
        hpLogLevel 15

    b) Open Terminal and run following commands:
       => su (switch to root mode here and execute all remaing commands in root mode)
       => /etc/init.d/cups restart
                  or
       => service cups restart
       => cd /tmp
       => rm *.out
       => rm *.bmp
       => cat /dev/null > /var/log/cups/error_log
       => cat /dev/null > /var/log/messages
       => cat /dev/null > /var/log/syslog
       => hp-check -t > /tmp/hpcheck.log

    c) Try to print the file. If issue is not resolved then please send following files
        (**Please use "Create a bug report" to attach the logs as "Ask a Question" does not provide the file attachment option)
          => /var/log/syslog (if present),
          => /var/log/messages (if present),
          => /var/log/cups/error_log
          => /tmp/*.bmp
          => /tmp/*.out
          => /tmp/hpcheck.log
          => document used for printing
          => scanned copy of the printed document (if present)
    d) Please let me know the application used for testing.

Revision history for this message
stefan (stefan-home) said : 		#3

The instructions above doesn't solve the issue. I will prepare a sample image and open a bug in the next few days.

Revision history for this message
stefan (stefan-home) said : 		#4

Created a bug #1031871 and attached the requested files (from print with Fedora and Ubuntu)

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Provide an answer of your own, or ask stefan for more information if necessary.

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