communication error 5012 hplip 3.12.6 laserjet m1217
I have just installed the latest hp driver for my laserjet M1217nfw printer and the hp-setup cannot find the printer on the usb. My printer worked fine with the previous 3.12.4 driver. I get a communication error 5012 when I try to prnt. This is a print out for hp-check
HP Linux Imaging and Printing System (ver. 3.12.6)
Dependency/Version Check Utility ver. 15
Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
Saving output in log file: /home/david/
Initializing. Please wait...
---------------
| SYSTEM INFO |
---------------
Kernel: 3.2.0-23-generic #36-Ubuntu SMP Tue Apr 10 20:39:51 UTC 2012 GNU/Linux
Host: david-HP-
Proc: 3.2.0-23-generic #36-Ubuntu SMP Tue Apr 10 20:39:51 UTC 2012 GNU/Linux
Distribution: linuxmint 13
-------
| HPLIP CONFIGURATION |
-------
HPLIP-Version: HPLIP 3.12.6
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for linuxmint distro 13 version
Current contents of '/etc/hp/
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.12.6
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
icon=/usr/
cupsbackend=
cupsfilter=
drv=/usr/
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-
foomatic-
foomatic-
hpcups-install=yes
cups-drv-
cups-ppd-install=no
internal-tag=3.12.6
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
udev_sysfs_rules=no
hpcups-
hpijs-only-build=no
Current contents of '/var/lib/
[plugin]
installed = 1
eula = 1
version = 3.12.6
Current contents of '~/.hplip/
[upgrade]
notify_upgrade = false
last_upgraded_time = 1340246302
pending_
latest_
[settings]
systray_visible = 0
systray_messages = 0
[last_used]
device_uri = "hp:/usb/
printer_name =
working_dir = .
[commands]
scan = /usr/bin/xsane -V %SANE_URI%
[refresh]
rate = 30
enable = false
type = 1
[polling]
enable = false
interval = 5
device_list =
[fax]
voice_phone =
email_address =
[scan_plugins]
bb_marvell.so = Present
bb_soapht.so = Present
bb_soap.so = Present
[fax_plugins]
fax_marvell.so = Present
[print_plugins]
lj.so = Present
hbpl1.so = Present
[installation]
date_time = 12-06-22 15:51:01
version = 3.12.6
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
-------
| External Dependencies |
-------
gs Ghostscript REQUIRED 7.05 9.05 OK -
network Network-wget OPTIONAL - 1.13.4 OK -
dbus DBus REQUIRED - 1.4.18 OK -
scanimage Shell-Scanning OPTIONAL 1.0 1.0.22 OK -
policykit Admin-Policy-
xsane SANE-GUI OPTIONAL 0.9 0.998 OK -
cups CUPS REQUIRED 1.1 1.5.3 OK 'CUPS Scheduler is running'
-------
| General Dependencies |
-------
reportlab Python-PDF-Lib OPTIONAL 2.0 2.5 OK -
libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.9.1 OK -
libjpeg JPEG-Lib REQUIRED - - OK -
libpthread POSIX-Threads-Lib REQUIRED - 2.15 OK -
python-dbus Python-DBUS REQUIRED 0.80.0 1.0.0 OK -
python-devel Python-SDK REQUIRED 2.2 2.7.3 OK -
pyqt4 Python-Qt4 REQUIRED 4.0 4.9.1 OK -
cups-devel CUPS-SDK REQUIRED - 1.5.3 OK -
sane-devel SANE-SDK REQUIRED - 1.0.22 OK -
libusb USB-Lib REQUIRED - 1.0 OK -
sane Scan-Lib REQUIRED - 1.0.22 OK -
cups-image CUPS-Image-Lib REQUIRED - 1.5.3 OK -
libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.4.3 OK -
python-xml Python-XML-Lib REQUIRED - 2.0.1 OK -
python-notify Desktop-
-------
| Compile Time Dependencies |
-------
gcc gcc-Compiler REQUIRED - 4.6.3 OK -
libtool Build-tools REQUIRED - 2.4.2 OK -
make GNU-Build-tools REQUIRED 3.0 3.81 OK -
-------
| Python Extentions |
-------
cupsext CUPS-Extension REQUIRED - 3.12.6 OK -
pcardext PhotoCard-Extension REQUIRED - 3.12.6 OK -
hpmudext IO-Extension REQUIRED - 3.12.6 OK -
-------
| Scan Configuration |
-------
hpaio HPLIP-SANE-Backend REQUIRED - 3.12.6 OK 'hpaio found in /etc/sane.
scanext Scan-SANE-Extension REQUIRED - 3.12.6 OK -
-------
| DISCOVERED SCANNER DEVICES |
-------
No Scanner found.
-------
| DISCOVERED USB DEVICES |
-------
No devices found.
-------
| INSTALLED CUPS PRINTER QUEUES |
-------
HP_LaserJet_
-------
Type: Printer
Device URI: hp:/usb/
PPD: /etc/cups/
PPD Description: HP LaserJet Professional m1217nfw MFP, hpcups 3.12.6, requires proprietary plugin
Printer status: printer HP_LaserJet_
Required plug-in status: Installed
error: Unable to communicate with device (code=12): hp:/usb/
error: Device not found
error: Communication status: Failed
--------------
| PERMISSION |
--------------
groups user-groups Required - - OK david adm lp cdrom sudo dip plugdev lpadmin sambashare
USB HP_LaserJet_
-----------
| SUMMARY |
-----------
Missing Required Dependencies
-------
None
Missing Optional Dependencies
-------
None
Total Errors: 1
Total Warnings: 0
Any help would be appreciated.
Thanks
Question information
- Language:
- English Edit question
- Status:
- Expired
- For:
- HPLIP Edit question
- Assignee:
- No assignee Edit question
- Last query:
- Last reply:
|
Revision history for this message
|
#1 |
Hi,
Thanks for reporting the issue in HPLIP. Can you do following things.
1)Run in terminal : $ lsusb
2) Now Run in teminal : $ lsusb -d 03f0:002a -v
If bMumInterfaces = 1, then smart install feature has been enabled. If this is enabled, your device will be detected as CDRom from where you can install the software on windows. Unfortunately we don't support this feature in Linux as of now. If you disable this feature on device, your device will be detected in Linux. To disable this you should have a windows machine and can follow the below steps.
1. Download the Full Driver for Windows from www.hp.com
2. Run the exe, extract it to a folder.
3. Go to extracted folder/UTIL directory
4. Connect your device.
5. Run SIUtility.exe and follow the wizard to disable the feature.
|
Revision history for this message
|
#2 |
Thank you for your help which fixed the problem. The problem is that
although I can now print the scanner function is not recognized by the
driver. Any ideas??
Thanks
David
On 12-06-25 02:35 AM, Sanjay Kumar wrote:
> Your question #201211 on HPLIP changed:
> https:/
>
> Status: Open => Answered
>
> Sanjay Kumar proposed the following answer:
> Hi,
> Thanks for reporting the issue in HPLIP. Can you do following things.
> 1)Run in terminal : $ lsusb
> (It will display one device as Hewlett-Packard.)
> e.g. Bus 001 Device 002: ID 03f0:002a Hewlett-Packard
> 2) Now Run in teminal : $ lsusb -d 03f0:002a -v
> If bMumInterfaces = 1, then smart install feature has been enabled. If this is enabled, your device will be detected as CDRom from where you can install the software on windows. Unfortunately we don't support this feature in Linux as of now. If you disable this feature on device, your device will be detected in Linux. To disable this you should have a windows machine and can follow the below steps.
> 1. Download the Full Driver for Windows from www.hp.com
> 2. Run the exe, extract it to a folder.
> 3. Go to extracted folder/UTIL directory
> 4. Connect your device.
> 5. Run SIUtility.exe and follow the wizard to disable the feature.
>
--
David M. Waisman
Professor and Canada Research Chair in Cancer Research
Departments of Biochemistry and Molecular Biology& Pathology
Faculty of Medicine
Dalhousie University
5849 University Avenue
Halifax, NS B3H 4H7
902-494-1803 (w)
|
Revision history for this message
|
#3 |
Hi David,
While setting up HP_LaserJet_
$hp-setup
To Scan use xsane command or use "hp-toolbox".
$ xsane
or
$hp-toolbox (Use Print Queue of HP_LaserJet_
Thanks & Regards,
Amarnath
|
Revision history for this message
|
#4 |
Thank you for your reply--I have used hp-setup. Xsane claims that no
device is available. HP-toolbox finds the printer and fax but for
scanner says "unable to open hpaio/usb/HP..." device not supported.
Thanks for any help you can provide.
David
On 12-06-27 03:26 AM, Amarnath Chitumalla wrote:
> Your question #201211 on HPLIP changed:
> https:/
> ssor your help.
David
> Status: Open => Answered
>
> Amarnath Chitumalla proposed the following answer:
> Hi David,
>
> While setting up HP_LaserJet_
> $hp-setup
>
>
> To Scan use xsane command or use "hp-toolbox".
> $ xsane
> or
> $hp-toolbox (Use Print Queue of HP_LaserJet_
>
> Thanks & Regards,
> Amarnath
>
--
David M. Waisman
Professor and Canada Research Chair in Cancer Research
Departments of Biochemistry and Molecular Biology& Pathology
Faculty of Medicine
Dalhousie University
5849 University Avenue
Halifax, NS B3H 4H7
902-494-1803 (w)
|
Revision history for this message
|
#5 |
Hi David,
Can you try following things.
=> Download and install the latest HPLIP release from http://
=> Reconfigure print queue with the commands in the terminal mentioned below.
=> system-
=> su -c "hp-plugin" (This will download right plugin)
=> hp-setup (It should not be run in a root mode. This command is adding print queue, make sure you select ppd name having "-ps" or "hpcups" substring)
=>Execute following commands in terminal in root mode.
=> cat /dev/null > /var/log/messages
=> cat /dev/null > /var/log/syslog
=> hp-check -t > /tmp/hpcheck.log
=>Try scanning now with the following command
hp-toolbox -g > /tmp/hptoolbox.log
If scanning still fails then please paste following files contents here.
1) /var/log/messages
2) /var/log/syslog
3) /tmp/hpcheck.log
4) /tmp/hptoolbox.log
|
Revision history for this message
|
#6 |
Still no scanning.
When I try
cat /dev/null > /var/log/messages
=> cat /dev/null > /var/log/syslog
I receive an error message that permission denied despite running in root mode.
/var/log/syslog
Jun 28 01:07:21 david-HP-
Jun 28 01:07:21 david-HP-
Jun 28 01:07:21 david-HP-
Jun 28 01:07:21 david-HP-
Jun 28 01:07:21 david-HP-
Jun 28 01:07:21 david-HP-
Jun 28 01:07:21 david-HP-
Jun 28 01:07:22 david-HP-
Jun 28 01:07:22 david-HP-
Jun 28 01:07:23 david-HP-
Jun 28 01:07:23 david-HP-
Jun 28 01:09:13 david-HP-
Jun 28 01:11:18 david-HP-
Jun 28 01:12:00 david-HP-
Jun 28 01:12:00 david-HP-
Jun 28 01:12:00 david-HP-
Jun 28 01:12:00 david-HP-
Jun 28 01:12:00 david-HP-
Jun 28 01:12:00 david-HP-
Jun 28 01:13:23 david-HP-
/tmp/hploh
HP Linux Imaging and Printing System (ver. 3.12.6)
Dependency/Version Check Utility ver. 15
Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
Saving output in log file: /home/david/
Initializing. Please wait...
---------------
| SYSTEM INFO |
---------------
Kernel: 3.2.0-23-generic #36-Ubuntu SMP Tue Apr 10 20:39:51 UTC 2012 GNU/Linux
Host: david-HP-
Proc: 3.2.0-23-generic #36-Ubuntu SMP Tue Apr 10 20:39:51 UTC 2012 GNU/Linux
Distribution: linuxmint 13
-------
| HPLIP CONFIGURATION |
-------
HPLIP-Version: HPLIP 3.12.6
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for linuxmint distro 13 version
Current contents of '/etc/hp/
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.12.6
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
icon=/usr/
cupsbackend=
cupsfilter=
drv=/usr/
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-
foomatic-
foomatic-
hpcups-install=yes
cups-drv-
cups-ppd-install=no
internal-tag=3.12.6
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
udev_sysfs_rules=no
hpcups-
hpijs-only-build=no
Current contents of '/var/lib/
[plugin]
installed = 1
eula = 1
version = 3.12.6
Current contents of '~/.hplip/
[upgrade]
notify_upgrade = false
last_upgraded_time = 1340400681
pending_
latest_
[installation]
date_time = 12-06-27 19:38:06
version = 3.12.6
[scan_plugins]
bb_marvell.so = Present
bb_soapht.so = Present
bb_soap.so = Present
[fax_plugins]
fax_marvell.so = Present
[print_plugins]
lj.so = Present
hbpl1.so = Present
[settings]
systray_visible = 0
systray_messages = 0
[last_used]
device_uri = "hpfax:
printer_name = HP_LaserJet_
working_dir = .
[commands]
scan = /usr/bin/xsane -V %SANE_URI%
[refresh]
rate = 30
enable = true
type = 1
[polling]
enable = false
interval = 5
device_list =
[fax]
voice_phone =
email_address =
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
-------
| External Dependencies |
-------
gs Ghostscript REQUIRED 7.05 9.05 OK -
network Network-wget OPTIONAL - 1.13.4 OK -
dbus DBus REQUIRED - 1.4.18 OK -
scanimage Shell-Scanning OPTIONAL 1.0 1.0.22 OK -
policykit Admin-Policy-
xsane SANE-GUI OPTIONAL 0.9 0.998 OK -
cups CUPS REQUIRED 1.1 1.5.3 OK 'CUPS Scheduler is running'
-------
| General Dependencies |
-------
reportlab Python-PDF-Lib OPTIONAL 2.0 2.5 OK -
libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.9.1 OK -
libjpeg JPEG-Lib REQUIRED - - OK -
libpthread POSIX-Threads-Lib REQUIRED - 2.15 OK -
python-dbus Python-DBUS REQUIRED 0.80.0 1.0.0 OK -
python-devel Python-SDK REQUIRED 2.2 2.7.3 OK -
pyqt4 Python-Qt4 REQUIRED 4.0 4.9.1 OK -
cups-devel CUPS-SDK REQUIRED - 1.5.3 OK -
sane-devel SANE-SDK REQUIRED - 1.0.22 OK -
libusb USB-Lib REQUIRED - 1.0 OK -
sane Scan-Lib REQUIRED - 1.0.22 OK -
cups-image CUPS-Image-Lib REQUIRED - 1.5.3 OK -
libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.4.3 OK -
python-xml Python-XML-Lib REQUIRED - 2.0.1 OK -
python-notify Desktop-
-------
| Compile Time Dependencies |
-------
gcc gcc-Compiler REQUIRED - 4.6.3 OK -
libtool Build-tools REQUIRED - 2.4.2 OK -
make GNU-Build-tools REQUIRED 3.0 3.81 OK -
-------
| Python Extentions |
-------
cupsext CUPS-Extension REQUIRED - 3.12.6 OK -
pcardext PhotoCard-Extension REQUIRED - 3.12.6 OK -
hpmudext IO-Extension REQUIRED - 3.12.6 OK -
-------
| Scan Configuration |
-------
hpaio HPLIP-SANE-Backend REQUIRED - 3.12.6 OK 'hpaio found in /etc/sane.
scanext Scan-SANE-Extension REQUIRED - 3.12.6 OK -
-------
| DISCOVERED SCANNER DEVICES |
-------
No Scanner found.
-------
| DISCOVERED USB DEVICES |
-------
Device URI Model
----
hp:/
_M1217nfw_
03NH7PR1a
-------
| INSTALLED CUPS PRINTER QUEUES |
-------
HP_LaserJet_
-------
Type: Printer
Device URI: hp:/usb/
PPD: /etc/cups/
PPD Description: HP LaserJet Professional m1217nfw MFP, hpcups 3.12.2, requires proprietary plugin
Printer status: printer HP_LaserJet_
Required plug-in status: Installed
Communication status: Good
HP_LaserJet_
-------
Type: Fax
Device URI: hpfax:/
PPD: /etc/cups/
PPD Description: HP Fax3 hpcups
Printer status: printer HP_LaserJet_
Required plug-in status: Installed
Communication status: Good
--------------
| PERMISSION |
--------------
error: groups user-groups Required - - MISSING ['lp', 'lpadmin']
USB HP_LaserJet_
-----------
| SUMMARY |
-----------
Missing Required Dependencies
-------
None
Missing Optional Dependencies
-------
None
Total Errors: 1
Total Warnings: 0
Re-run 'hp-check --fix' command to prompt and fix the issues.
Done.
/tmp/hptoolbox
[01mHP Linux Imaging and Printing System (ver. 3.12.6)[0m
[01mHP Device Manager ver. 15.0[0m
Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
[34;01mhp-
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[01mHP Linux Imaging and Printing System (ver. 3.12.6)[0m
[01mAutoConfig Utility to check queues configuration ver. 1.0[0m
Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
\ | / - Queue(s) configured correctly using HPLIP.
[0m
[34;01mhp-
[34;01mhp-
[34;01mhp-
/var/log/
cheers,
David
On 12-06-28 12:45 AM, Sanjay Kumar wrote:
> cat /dev/null > /var/log/messages
> => cat /dev/null > /var/log/syslog
--
David M. Waisman
Professor and Canada Research Chair in Cancer Research
Departments of Biochemistry and Molecular Biology& Pathology
Faculty of Medicine
Dalhousie University
5849 University Avenue
Halifax, NS B3H 4H7
902-494-1803 (w)
|
Revision history for this message
|
#7 |
Hello David,
From the logs it looks that lp and lpadmin groups are missing for the current user. Please run following command and then reboot the PC to fix the problem.
====> hp-check --fix
Thanks,
Sanjay
|
Revision history for this message
|
#8 |
If steps mentioed above also dont work then please re-configure print queue with the commands in the terminal mentioned below.
=> system-
=> su -c "hp-plugin" (This will download right plugin)
=> hp-setup (It should not be run in a root mode. This command is adding print queue, make sure you select ppd name having "-ps" or "hpcups" substring)
=>Try printing and scanning now.
|
Revision history for this message
|
#9 |
Thanks for your patience. I tried all the steps you suggested but still
no luck. The printer function works perfectly--the xsane or sane says
that there is no device available. The hp-setup also claims that no
scanner is present. I know the scanner can work with hplip because it
worked fine in mint 12. Only when I converted to mint 13 was there a
problem. The copy function works fine on the printer itself so the
scanning function works independently of the driver.
I am not sure what you mean when you suggested
hp-setup (It should not be run in a root mode. This command is adding print queue, make sure you select ppd name having "-ps" or "hpcups" substring) . I only have one choice.
Any other ideas as to what I can do?
David
On 12-06-28 02:21 AM, Sanjay Kumar wrote:
> Your question #201211 on HPLIP changed:
> https:/
>
> Sanjay Kumar proposed the following answer:
> If steps mentioed above also dont work then please re-configure print queue with the commands in the terminal mentioned below.
> => system-
> => su -c "hp-plugin" (This will download right plugin)
> => hp-setup (It should not be run in a root mode. This command is adding print queue, make sure you select ppd name having "-ps" or "hpcups" substring)
> =>Try printing and scanning now.
>
--
David M. Waisman
Professor and Canada Research Chair in Cancer Research
Departments of Biochemistry and Molecular Biology& Pathology
Faculty of Medicine
Dalhousie University
5849 University Avenue
Halifax, NS B3H 4H7
902-494-1803 (w)
|
Revision history for this message
|
#10 |
Hi Sunjay
Still no luck with the scanner function. I reinstalled and got the
following error==
/usr/lib/
RuntimeWarning: PyOS_InputHook is not available for interactive use of PyGTK
set_
"sni-qt/29165" WARN 17:57:33.047 void
StatusNotifierI
Can you make any sense of this error message.
thanks
David
On 12-06-28 02:21 AM, Sanjay Kumar wrote:
> Your question #201211 on HPLIP changed:
> https:/
>
> Sanjay Kumar proposed the following answer:
> If steps mentioed above also dont work then please re-configure print queue with the commands in the terminal mentioned below.
> => system-
> => su -c "hp-plugin" (This will download right plugin)
> => hp-setup (It should not be run in a root mode. This command is adding print queue, make sure you select ppd name having "-ps" or "hpcups" substring)
> =>Try printing and scanning now.
>
--
David M. Waisman
Professor and Canada Research Chair in Cancer Research
Departments of Biochemistry and Molecular Biology& Pathology
Faculty of Medicine
Dalhousie University
5849 University Avenue
Halifax, NS B3H 4H7
902-494-1803 (w)
|
Revision history for this message
|
#11 |
Hi David,
I think, above message was just warning and this mayn't be a problem.
You can fix this warning message by removing "qt-at-spi" package.
$ sudo apt-get -y remove --purge qt-at-spi
Can you check whether scan is detecting or not by running following command.
$ scanimage -L
or
$ sane-find-scanner -v
Thanks & Regards,
Amarnath
|
Revision history for this message
|
#12 |
Thank you for your response. After running scanimage -L I get the
following message
"No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate)."
Any help would be appreciated.
Cheers,
David
On 12-07-05 03:11 AM, Amarnath Chitumalla wrote:
> Your question #201211 on HPLIP changed:
> https:/
>
> Status: Open => Answered
>
> Amarnath Chitumalla proposed the following answer:
> Hi David,
>
> I think, above message was just warning and this mayn't be a problem.
>
> You can fix this warning message by removing "qt-at-spi" package.
>
> $ sudo apt-get -y remove --purge qt-at-spi
>
> Can you check whether scan is detecting or not by running following command.
> $ scanimage -L
> or
> $ sane-find-scanner -v
>
>
> Thanks & Regards,
> Amarnath
>
--
David M. Waisman
Professor and Canada Research Chair in Cancer Research
Departments of Biochemistry and Molecular Biology& Pathology
Faculty of Medicine
Dalhousie University
5849 University Avenue
Halifax, NS B3H 4H7
902-494-1803 (w)
|
Revision history for this message
|
#13 |
Hi David,
If hp Device ( laserjet M1217nfw) is connected using USB, this must detect scanner.
try "sane-find-scanner -v " command,
this command may give so many warnings but if output contains "found USB Scanner" message, it is detecting scanner correctly.
If "found USB Scanner" not found, somehow basic scanner itself is not detecting. May be some other issue (i.e. hardware or other).
To work hplip scan functionality scanner must be detected.
if possible, can you please check will it work using network. if it is not working using network also, send us "hp-scan -g" output.
Thanks & Regards,
Amarnath
|
Revision history for this message
|
#14 |
Thanks for your help.
Running sane-find-scanner -v I get
found USB scanner (vendor=0x03f0 [Hewlett-Packard], product=0x0e2a [HP LaserJet Professional M1217nfw MFP]) at libusb:002:005
found USB scanner (vendor=0x138a, product=0x0018) at libusb:001:003
# Your USB scanner was (probably) detected. It may or may not be supported by
# SANE. Try scanimage -L and read the backend's manpage.
# Not checking for parallel port scanners.
# Most Scanners connected to the parallel port or other proprietary ports
# can't be detected by this program.
done
then scanimage -L
No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).
the printer works fine as a printer and can copy documents via the hardware buttton.
David
On 12-07-06 07:31 AM, Amarnath Chitumalla wrote:
> Your question #201211 on HPLIP changed:
> https:/
>
> Status: Open => Answered
>
> Amarnath Chitumalla proposed the following answer:
> Hi David,
>
> If hp Device ( laserjet M1217nfw) is connected using USB, this must
> detect scanner.
>
> try "sane-find-scanner -v " command,
> this command may give so many warnings but if output contains "found USB Scanner" message, it is detecting scanner correctly.
>
> If "found USB Scanner" not found, somehow basic scanner itself is not detecting. May be some other issue (i.e. hardware or other).
> To work hplip scan functionality scanner must be detected.
>
> if possible, can you please check will it work using network. if it is
> not working using network also, send us "hp-scan -g" output.
>
> Thanks & Regards,
> Amarnath
>
--
David M. Waisman
Professor and Canada Research Chair in Cancer Research
Departments of Biochemistry and Molecular Biology& Pathology
Faculty of Medicine
Dalhousie University
5849 University Avenue
Halifax, NS B3H 4H7
902-494-1803 (w)
|
Revision history for this message
|
#15 |
This is the hp-scan -g output. I am not sure how to set up the network
feature.
david@david-
HP Linux Imaging and Printing System (ver. 3.12.6)
Scan Utility ver. 2.2
Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
hp-scan[5053]: debug: getDeviceUri(None, None, ['hpaio'], {'scan-type':
(<built-in function gt>, 0)}, , True)
hp-scan[5053]: debug: Mode=0
hp-scan[5053]: debug:
hp:/usb/
back_end:hp is_hp:True bus:usb
model:HP_
dev_file: host: zc: port:1
hp-scan[5053]: debug: Cache miss: hp_laserjet_
hp-scan[5053]: debug: Reading file: /usr/share/
hp-scan[5053]: debug: Searching for section
[hp_laserjet_
/usr/share/
hp-scan[5053]: debug: Found section
[hp_laserjet_
/usr/share/
hp-scan[5053]: debug:
hpfax:/
back_end:hpfax is_hp:True bus:usb
model:HP_
dev_file: host: zc: port:1
hp-scan[5053]: debug:
{'hpaio:
['HP_LaserJet_
Using device:
hpaio:/
warning: No destinations specified. Adding 'file' destination by default.
error: Unable to locate device
hpaio:/
using SANE backend hpaio:. Please check HPLIP installation.
David
On 12-07-06 07:31 AM, Amarnath Chitumalla wrote:
> Your question #201211 on HPLIP changed:
> https:/
>
> Status: Open => Answered
>
> Amarnath Chitumalla proposed the following answer:
> Hi David,
>
> If hp Device ( laserjet M1217nfw) is connected using USB, this must
> detect scanner.
>
> try "sane-find-scanner -v " command,
> this command may give so many warnings but if output contains "found USB Scanner" message, it is detecting scanner correctly.
>
> If "found USB Scanner" not found, somehow basic scanner itself is not detecting. May be some other issue (i.e. hardware or other).
> To work hplip scan functionality scanner must be detected.
>
> if possible, can you please check will it work using network. if it is
> not working using network also, send us "hp-scan -g" output.
>
> Thanks & Regards,
> Amarnath
>
--
David M. Waisman
Professor and Canada Research Chair in Cancer Research
Departments of Biochemistry and Molecular Biology& Pathology
Faculty of Medicine
Dalhousie University
5849 University Avenue
Halifax, NS B3H 4H7
902-494-1803 (w)
|
Revision history for this message
|
#16 |
Hi Amarnath--I hooked the printer to a computer running windows XP and
it scanned a document perfectly. Therefore it must be a problem with the
HP linux driver and not a hardware problem.
Any ideas on how I should proceed. I could try to install earlier .4
driver.
Cheers,
David
On 12-07-06 07:31 AM, Amarnath Chitumalla wrote:
> Your question #201211 on HPLIP changed:
> https:/
>
> Status: Open => Answered
>
> Amarnath Chitumalla proposed the following answer:
> Hi David,
>
> If hp Device ( laserjet M1217nfw) is connected using USB, this must
> detect scanner.
>
> try "sane-find-scanner -v " command,
> this command may give so many warnings but if output contains "found USB Scanner" message, it is detecting scanner correctly.
>
> If "found USB Scanner" not found, somehow basic scanner itself is not detecting. May be some other issue (i.e. hardware or other).
> To work hplip scan functionality scanner must be detected.
>
> if possible, can you please check will it work using network. if it is
> not working using network also, send us "hp-scan -g" output.
>
> Thanks & Regards,
> Amarnath
>
--
David M. Waisman
Professor and Canada Research Chair in Cancer Research
Departments of Biochemistry and Molecular Biology& Pathology
Faculty of Medicine
Dalhousie University
5849 University Avenue
Halifax, NS B3H 4H7
902-494-1803 (w)
|
Revision history for this message
|
#17 |
Hi David,
Sane-find-scanner is detecting scanner but scanimage is not detecting the scanner. Can you please try following
1) check 'hpaio' entry present '/etc/sane.
--> If this 'hpaio' keyword is not present or commented (starting with #), add 'hpaio' as a separate line.
2) Try to add following line in /etc/sane.d/hp.conf file
usb 0x03f0 0x0e2a
Restart system and check if scanner is detecting?
Thanks & Regards,
Amarnath
|
Revision history for this message
|
#18 |
Thanks for your response. I added both statements as you requested.
scanner is still not detected by sane.
I ran the hpscan
david@david-
-gavid@
HP Linux Imaging and Printing System (ver. 3.12.6)
Scan Utility ver. 2.2
Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
hp-scan[3845]: debug: getDeviceUri(None, None, ['hpaio'], {'scan-type':
(<built-in function gt>, 0)}, , True)
hp-scan[3845]: debug: Mode=0
hp-scan[3845]: debug:
hp:/usb/
back_end:hp is_hp:True bus:usb
model:HP_
dev_file: host: zc: port:1
hp-scan[3845]: debug: Cache miss: hp_laserjet_
hp-scan[3845]: debug: Reading file: /usr/share/
hp-scan[3845]: debug: Searching for section
[hp_laserjet_
/usr/share/
hp-scan[3845]: debug: Found section
[hp_laserjet_
/usr/share/
hp-scan[3845]: debug:
hpfax:/
back_end:hpfax is_hp:True bus:usb
model:HP_
dev_file: host: zc: port:1
hp-scan[3845]: debug:
{'hpaio:
['HP_LaserJet_
Using device:
hpaio:/
error: Invalid scan area. Using defaults.
warning: No destinations specified. Adding 'file' destination by default.
HP Linux Imaging and Printing System (ver. 3.12.6)
Scan Utility ver. 2.2
Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
hp-scan[3836]: debug: getDeviceUri(None, None, ['hpaio'], {'scan-type':
(<built-in function gt>, 0)}, , True)
hp-scan[3836]: debug: Mode=0
hp-scan[3836]: debug:
hp:/usb/
back_end:hp is_hp:True bus:usb
model:HP_
dev_file: host: zc: port:1
hp-scan[3836]: debug: Cache miss: hp_laserjet_
hp-scan[3836]: debug: Reading file: /usr/share/
hp-scan[3836]: debug: Searching for section
[hp_laserjet_
/usr/share/
hp-scan[3836]: debug: Found section
[hp_laserjet_
/usr/share/
hp-scan[3836]: debug:
hpfax:/
back_end:hpfax is_hp:True bus:usb
model:HP_
dev_file: host: zc: port:1
hp-scan[3836]: debug:
{'hpaio:
['HP_LaserJet_
Using device:
hpaio:/
warning: No destinations specified. Adding 'file' destination by default.
error: Unable to locate device
hpaio:/
using SANE backend hpaio:. Please check HPLIP installation.
david@david-
HP Linux Imaging and Printing System (ver. 3.12.6)
Scan Utility ver. 2.2
Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
hp-scan[3840]: debug: getDeviceUri(None, None, ['hpaio'], {'scan-type':
(<built-in function gt>, 0)}, , True)
hp-scan[3840]: debug: Mode=0
hp-scan[3840]: debug:
hp:/usb/
back_end:hp is_hp:True bus:usb
model:HP_
Hope this helps.
David
On 12-07-12 05:36 AM, Amarnath Chitumalla wrote:
> Your question #201211 on HPLIP changed:
> https:/
>
> Status: Open => Answered
>
> Amarnath Chitumalla proposed the following answer:
> Hi David,david@
>
> HP Linux Imaging and Printing System (ver. 3.12.6)
> Scan Utility ver. 2.2
>
> Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
> This software comes with ABSOLUTELY NO WARRANTY.
> This is free software, and you are welcome to distribute it
> under certain conditions. See COPYING file for more details.
>
> hp-scan[3845]: debug: getDeviceUri(None, None, ['hpaio'], {'scan-type': (<built-in function gt>, 0)}, , True)
> hp-scan[3845]: debug: Mode=0
> hp-scan[3845]: debug: hp:/usb/
> hp-scan[3845]: debug: Cache miss: hp_laserjet_
> hp-scan[3845]: debug: Reading file: /usr/share/
> hp-scan[3845]: debug: Searching for section [hp_laserjet_
> hp-scan[3845]: debug: Found section [hp_laserjet_
> hp-scan[3845]: debug: hpfax:/
> hp-scan[3845]: debug: {'hpaio:
> Using device: hpaio:/
>
> error: Invalid scan area. Using defaults.
> warning: No destinations specified. Adding 'file' destination by default.
> HP Linux Imaging and Printing System (ver. 3.12.6)
> Scan Utility ver. 2.2
>
> Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
> This software comes with ABSOLUTELY NO WARRANTY.
> This is free software, and you are welcome to distribute it
> under certain conditions. See COPYING file for more details.
>
> hp-scan[3836]: debug: getDeviceUri(None, None, ['hpaio'], {'scan-type': (<built-in function gt>, 0)}, , True)
> hp-scan[3836]: debug: Mode=0
> hp-scan[3836]: debug: hp:/usb/
> hp-scan[3836]: debug: Cache miss: hp_laserjet_
> hp-scan[3836]: debug: Reading file: /usr/share/
> hp-scan[3836]: debug: Searching for section [hp_laserjet_
> hp-scan[3836]: debug: Found section [hp_laserjet_
> hp-scan[3836]: debug: hpfax:/
> hp-scan[3836]: debug: {'hpaio:
> Using device: hpaio:/
>
> warning: No destinations specified. Adding 'file' destination by default.
> error: Unable to locate device hpaio:/
> david@david-
>
> HP Linux Imaging and Printing System (ver. 3.12.6)
> Scan Utility ver. 2.2
>
> Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
> This software comes with ABSOLUTELY NO WARRANTY.
> This is free software, and you are welcome to distribute it
> under certain conditions. See COPYING file for more details.
>
> hp-scan[3840]: debug: getDeviceUri(None, None, ['hpaio'], {'scan-type': (<built-in function gt>, 0)}, , True)
> hp-scan[3840]: debug: Mode=0
> hp-scan[3840]: debug: hp:/usb/
>
>
> Sane-find-scanner is detecting scanner but scanimage is not detecting
> the scanner. Can you please try following
>
> 1) check 'hpaio' entry present '/etc/sane.
> --> If this 'hpaio' keyword is not present or commented (starting with #), add 'hpaio' as a separate line.
>
> 2) Try to add following line in /etc/sane.d/hp.conf file
> usb 0x03f0 0x0e2a
>
> Restart system and check if scanner is detecting?
>
> Thanks & Regards,
> Amarnath
>
--
David M. Waisman
Professor and Canada Research Chair in Cancer Research
Departments of Biochemistry and Molecular Biology& Pathology
Faculty of Medicine
Dalhousie University
5849 University Avenue
Halifax, NS B3H 4H7
902-494-1803 (w)
|
Revision history for this message
|
#19 |
This question was expired because it remained in the 'Open' state without activity for the last 15 days.
|
Revision history for this message
|
#20 |
I still cannot get the scanner to work with the latest HP driver.
On 12-07-28 06:26 AM, Launchpad Janitor wrote:
> Your question #201211 on HPLIP changed:
> https:/
>
> Status: Open => Expired
>
> Launchpad Janitor expired the question:
> This question was expired because it remained in the 'Open' state
> without activity for the last 15 days.
>
--
David M. Waisman
Professor and Canada Research Chair in Cancer Research
Departments of Biochemistry and Molecular Biology& Pathology
Faculty of Medicine
Dalhousie University
5849 University Avenue
Halifax, NS B3H 4H7
902-494-1803 (w)
|
Revision history for this message
|
#21 |
This question was expired because it remained in the 'Open' state without activity for the last 15 days.
