6510e will not print to photo tray

192468: photosmart 6510e does not recognize photo paper
Has the ever been resolved ?????

I have the same problem
Using Ubuntu 12.04
with
HPLIP version 3.12.4

Hi,

Thanks for reporting the issue in HPLIP. To help us understand and analyze the issue please follow following things.
=> Download and install the latest HPLIP release from http://hplipopensource.com/hplip-web/install/install/index.html (automatic)
or http://hplipopensource.com/hplip-web/install/manual/index.html (manual if automatic does not work)

=> Reconfigure print queue with the commands in the terminal mentioned below.
       => system-config-printer (remove all print queues)
      => su -c "hp-plugin" (This will download right plugin)
       => hp-setup (It should not be run in a root mode. This command is adding print queue, make sure you select ppd name having "-ps" or "hpcups" substring)
=>Try printing now.

If problem does not get solved then please capture some logs by doing following things.

=>Enable/Clear Logs as mentioned below
    a) Enable Log capture
       => su (switch to root mode here and execute all remaing commands in root mode)
      => open /etc/cups/cupsd.conf from terminal e.g (vi /etc/cups/cupsd.conf or gedit /etc/cups/cupsd.conf) and then replace
         LogLevel warn
                   with
        LogLevel debug
        hpLogLevel 15

    b) Open Terminal and run following commands:
       => su (switch to root mode here and execute all remaing commands in root mode)
       => /etc/init.d/cups restart
                  or
       => service cups restart
       => cd /tmp
       => rm *.out
       => rm *.bmp
       => cat /dev/null > /var/log/cups/error_log
       => cat /dev/null > /var/log/messages
       => cat /dev/null > /var/log/syslog
       => hp-check -t > /tmp/hpcheck.log

    c) Try to print the file. If issue is not resolved then please send following files
        (**Please use "Create a bug report" to attach the logs as "Ask a Question" does not provide the file attachment option)
          => /var/log/syslog (if present),
          => /var/log/messages (if present),
          => /var/log/cups/error_log
          => /tmp/*.bmp
          => /tmp/*.out
          => /tmp/hpcheck.log
          => document used for printing
          => scanned copy of the printed document (if present)
    d) Please let me know the application used for testing.

I tried this and it still does not print to the photo paper tray, from
my Ubuntu 12.04 computer.
If I put a photo in the scanner, the 6510e will scan the photo and print
it on the photo paper
in the photo paper tray.

Brian Rickow

On 06/02/2012 04:41 AM, Sanjay Kumar wrote:
> Your question #198838 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/198838
>
> Status: Open => Answered
>
> Sanjay Kumar proposed the following answer:
> Hi,
>
> Thanks for reporting the issue in HPLIP. To help us understand and analyze the issue please follow following things.
> => Download and install the latest HPLIP release from http://hplipopensource.com/hplip-web/install/install/index.html (automatic)
> or http://hplipopensource.com/hplip-web/install/manual/index.html (manual if automatic does not work)
>
> => Reconfigure print queue with the commands in the terminal mentioned below.
> => system-config-printer (remove all print queues)
> => su -c "hp-plugin" (This will download right plugin)
> => hp-setup (It should not be run in a root mode. This command is adding print queue, make sure you select ppd name having "-ps" or "hpcups" substring)
> =>Try printing now.
>
> If problem does not get solved then please capture some logs by doing
> following things.
>
> =>Enable/Clear Logs as mentioned below
> a) Enable Log capture
> => su (switch to root mode here and execute all remaing commands in root mode)
> => open /etc/cups/cupsd.conf from terminal e.g (vi /etc/cups/cupsd.conf or gedit /etc/cups/cupsd.conf) and then replace
> LogLevel warn
> with
> LogLevel debug
> hpLogLevel 15
>
> b) Open Terminal and run following commands:
> => su (switch to root mode here and execute all remaing commands in root mode)
> => /etc/init.d/cups restart
> or
> => service cups restart
> => cd /tmp
> => rm *.out
> => rm *.bmp
> => cat /dev/null> /var/log/cups/error_log
> => cat /dev/null> /var/log/messages
> => cat /dev/null> /var/log/syslog
> => hp-check -t> /tmp/hpcheck.log
>
> c) Try to print the file. If issue is not resolved then please send following files
> (**Please use "Create a bug report" to attach the logs as "Ask a Question" does not provide the file attachment option)
> => /var/log/syslog (if present),
> => /var/log/messages (if present),
> => /var/log/cups/error_log
> => /tmp/*.bmp
> => /tmp/*.out
> => /tmp/hpcheck.log
> => document used for printing
> => scanned copy of the printed document (if present)
> d) Please let me know the application used for testing.
>

Small correction:
I think ppd name is : /etc/cups/ppd/Photosmart_6510.ppd

Sanjay,

I made the changes to the /etc/cups/ppd/HP_Photosmart_6510.ppd file
as you suggested.

After selecting to print a photo in the page setup, I now have the following choices under
Paper source:
                        Auto Select
                        Photo Tray
                        Main Tray

If I select Photo Tray and print the photo IT DOES PRINT to the Photo Tray !!!!
Very nice, Thank You.

Just some other info you may like to know:
*************
If I select Auto Select, it does not print to the photo tray, it prints to the main tray.

When I do print a photo under the Paper type: I only have the following 2 choices.
Paper type:
                    Plain Paper
                    Transparency Film

If I select Paper source: as Photo Tray, and Paper size: as Borderless Photo 4x6in
I still do not have other choices for the Paper Type: (it still only has Plain Paper and Transparency Film).
But if I do a Print Preview and then close out the Print Preview window.
Then if I go back and select print again......From the photo application ( in this case I am using Shotwell, but I believe the results are the same for print from all applications ).
Then under Page Setup and to the right of the Paper Type: drop down list there is the Red Circle Exclamation mark Icon (Some of the settings in the dialog conflict)
And Now I have the following 2 choices in the
Paper type:
                    Photo Paper
                    Transparency Film

It seems to me that under the Paper type: you should always have the choice for all 3 types:
Paper type:
    Plain Paper
    Photo Paper
    Transparency Film
because someone could be printing an 8 x 10 photo on to a large letter size photo paper.

From that point on, I when I go to print any document (photo or regular full page document)
from any application, then I continue to have the above 3 choices for Paper type:
Until I reboot the system, then when I go to print again, I have to go through the steps above
under the "*************" one time to have the Photo Paper choice under Paper type:

However I am not sure if the selection in the Paper type: drop down list has any true affect on the
actually printing ????

Thank you very much.
Brian Rickow