I can't access scanner function using Linux Mint 11 with my HP Officejet 4500

Hi,

Thanks for reporting the issue in HPLIP. To help us understand and analyze the issue please follow following things.

=> Download and install the latest HPLIP release from http://hplipopensource.com/hplip-web/install/install/index.html:
=> Reconfigure print queue (It is needed for scanning also) with the commands mentioned below.
       =>system-config-printer (remove all print queues)
                     or
         Go to system ->Administration -> printing (then remove all print queues)
       =>hp-setup (for adding print queue)
=>Now run "hp-toolbox" command in terminal and select scan functionality.

If this does not work then please send me the output of "hp-check -t" command.

I have downloaded hplip-3.12.4. and when I enter the command  from the  Terminal          tom@tom-desktop ~/ Desktop $ sh hplip-3.12.4.run    the reply from the computer is " can't run hplip-3.23.4.run", what do I need to do to get this file to load on my computer?

--- On Tue, 5/15/12, Sanjay Kumar <email address hidden> wrote:

From: Sanjay Kumar <email address hidden>
Subject: Re: [Question #197235]: I can't access scanner function using Linux Mint 11 with my HP Officejet 4500
To: <email address hidden>
Date: Tuesday, May 15, 2012, 1:10 AM

Your question #197235 on HPLIP changed:
https://answers.launchpad.net/hplip/+question/197235

    Status: Open => Answered

Sanjay Kumar proposed the following answer:
Hi,

Thanks for reporting the issue in HPLIP. To help us understand and
analyze the issue please follow following things.

=> Download and install the latest HPLIP release from http://hplipopensource.com/hplip-web/install/install/index.html:
=> Reconfigure print queue (It is needed for scanning also) with the commands mentioned below.
       =>system-config-printer (remove all print queues)
                     or
         Go to system ->Administration -> printing (then remove all print queues)
       =>hp-setup (for adding print queue)
=>Now run "hp-toolbox" command in terminal and select scan functionality.

If this does not work then please send me the output of "hp-check  -t"
command.

--
If this answers your question, please go to the following page to let us
know that it is solved:
https://answers.launchpad.net/hplip/+question/197235/+confirm?answer_id=0

If you still need help, you can reply to this email or go to the
following page to enter your feedback:
https://answers.launchpad.net/hplip/+question/197235

You received this question notification because you asked the question.

Hi Tom,

Sorry I provided you wrong download instructions link by mistake. Please follow instructions at http://hplipopensource.com/hplip-web/install/manual/distros/linuxmint.html. After that please execute the steps mentioned in the previous post.

When I get to step 3 on the process and enter the command to access the tarball I get the following reply in Terminal
tom@tom-desktop ~/Desktop $ tar xvfz hplip-3.12.4.tar.gz
tar: hplip-3.12.4.tar.gz: Cannot open: No such file or directory
tar: Error is not recoverable: exiting now
tar: Child returned status 2
tar: Exiting with failure status due to previous errors
I don't know where to go from there I have the hplip-3.12-4 file on the download folder and I keep getting the same error message.

--- On Tue, 5/15/12, Sanjay Kumar <email address hidden> wrote:

From: Sanjay Kumar <email address hidden>
Subject: Re: [Question #197235]: I can't access scanner function using Linux Mint 11 with my HP Officejet 4500
To: <email address hidden>
Date: Tuesday, May 15, 2012, 1:10 AM

Your question #197235 on HPLIP changed:
https://answers.launchpad.net/hplip/+question/197235

    Status: Open => Answered

Sanjay Kumar proposed the following answer:
Hi,

Thanks for reporting the issue in HPLIP. To help us understand and
analyze the issue please follow following things.

=> Download and install the latest HPLIP release from http://hplipopensource.com/hplip-web/install/install/index.html:
=> Reconfigure print queue (It is needed for scanning also) with the commands mentioned below.
       =>system-config-printer (remove all print queues)
                     or
         Go to system ->Administration -> printing (then remove all print queues)
       =>hp-setup (for adding print queue)
=>Now run "hp-toolbox" command in terminal and select scan functionality.

If this does not work then please send me the output of "hp-check  -t"
command.

--
If this answers your question, please go to the following page to let us
know that it is solved:
https://answers.launchpad.net/hplip/+question/197235/+confirm?answer_id=0

If you still need help, you can reply to this email or go to the
following page to enter your feedback:
https://answers.launchpad.net/hplip/+question/197235

You received this question notification because you asked the question.

I had to drag the tarball to the desktop then it was able to be opened and now I have full scanner function on the HP Officejett 4500, thanks,