HPLIP

HP LaserJet P1102w install plug-in failed & no system tray

Asked by Daisy Bachmann

After installing hplip-3.11.7 for HP LaserJet P1102w on openSuSE11.2, required plug-in download failed but can print after rebooting. However, I inadvertantly moved the extracted hplip-3.11.7 folder from Desktop and a "no system tray detected" message appeared at next start up even after I moved the folder back to Desktop. Cannot continue boot if I do not click OK to system tray message. Running the downloaded hplip-3.11.7.run again did not rectify the problem. I am a total newbie to linux. please help. Thanks

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux linux-65k3 2.6.31.14-0.8-desktop #1 SMP PREEMPT 2011-04-06 18:09:24 +0200 x86_64 x86_64 x86_64 GNU/Linux

Distribution:
suse 11.2

Checking Python version...
OK, version 2.6.2 installed

Checking PyQt 4.x version...
OK, version 4.6.1 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.3.11
error_log is set to level: info

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.11.7 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.11.7

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/HP
ppdbase=/usr/share/cups/model
doc=/usr/share/doc/hplip-3.11.7
icon=/usr/share/applications
cupsbackend=/usr/lib64/cups/backend
cupsfilter=/usr/lib64/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.11.7
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name = HP_LaserJet_Professional_P1102w_USB_000000000Q91GJ7VPR1a_HPLIP
working_dir = .
device_uri = "hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000Q91GJ7VPR1a"

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[installation]
version = 3.11.7
date_time = 09/26/2011 22:24:25

[settings]
systray_messages = 0
systray_visible = 0

[fax]
email_address =
voice_phone =

[refresh]
rate = 60
enable = true
type = 1

[polling]
enable = false
device_list =
interval = 5

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  ---------------------------------------------- -------------------------------
  hp:/usb/HP_LaserJet_Professional_P1102w?serial HP LaserJet Professional P1102w
  =000000000Q91GJ7VPR1a

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP_LaserJet_Professional_P1102w_USB_000000000Q91GJ7VPR1a_HPLIP
--------------------------------------------------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000Q91GJ7VPR1a
PPD: /etc/cups/ppd/HP_LaserJet_Professional_P1102w_USB_000000000Q91GJ7VPR1a_HPLIP.ppd
PPD Description: HP LaserJet Professional p1102w, hpcups 3.11.7, requires proprietary plugin
Printer status: printer HP_LaserJet_Professional_P1102w_USB_000000000Q91GJ7VPR1a_HPLIP is idle. enabled since Mon 26 Sep 2011 06:31:49 PM CST
error: Required plug-in status: Not installed
Communication status: Good

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x32a at 001:003:
    Device URI: hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000Q91GJ7VPR1a
    Device node: /dev/bus/usb/001/003
    Mode: 0660
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/001/003
# owner: root
# group: lp
user::rw-
group::rw-
other::---

---------------
| USER GROUPS |
---------------

users lp video

-----------
| SUMMARY |
-----------

error: 2 errors and/or warnings.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.

Question information

Language:
English Edit question
Status:
Answered
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
Last reply:
Revision history for this message
Sarbeswar Meher (sarbeswar-meher) said : 		#1

Hi,

  Please download hpilp-3.11.7 from http://hplipopensource.com/hplip-web/index.html and install it in commandine by typing 'sh hplip-3.11.7.run'.

 Download the plugin from http://hplipopensource.com/hplip-web/plugin_download.html and install it using 'su -c "hplip-3.11.7-plugin.run" '.

Connect the printer via USB and run "hp-setup". After setup is complete, you can print.

Let us know if you are facing any issue.

Thanks,
Sarbeswar Meher

Revision history for this message
Daisy Bachmann (daisybachmann) said : 		#2

Hi Sarbeswar

Thanks very much for your help. Its printing now but I still get the message on startup that "No system tray
is detected. Exiting". This is a bit of a nuisance because the startup will not proceed until I click 'OK'
meaning I have to sit in front of the monitor until that's clicked.

Also because hplip-3.11.7 was installed previously, the printer is still listed (name containing underscores
instead of hyphens). Is there any way of deleting the previously detected printer or both will work?

Sorry to be asking pedantic questions. I am truly grateful for any assistance you can give me.

Regards
Daisy

On Tuesday 27 September 2011 05:50:54 pm you wrote:
> Your question #172371 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/172371
>
> Status: Open => Answered
>
> Sarbeswar Meher proposed the following answer:
> Hi,
>
> Please download hpilp-3.11.7 from http://hplipopensource.com/hplip-
> web/index.html and install it in commandine by typing 'sh
> hplip-3.11.7.run'.
>
> Download the plugin from http://hplipopensource.com/hplip-
> web/plugin_download.html and install it using 'su -c
> "hplip-3.11.7-plugin.run" '.
>
> Connect the printer via USB and run "hp-setup". After setup is complete,
> you can print.
>
> Let us know if you are facing any issue.
>
> Thanks,
> Sarbeswar Meher
>

Revision history for this message
Sarbeswar Meher (sarbeswar-meher) said : 		#3

In the commandline, run "system-config-printer". Delete all the existing print queues. Open "hp-toolbox" and it should not display any item. Click on the (+) icon to add a new queue.

Hope this help.

Thanks,
Sarbeswar Meher

Revision history for this message
Daisy Bachmann (daisybachmann) said : 		#4

I am not familiar with commandline. Where would "system-config-printer" be to list "hp-toolbox"" Would
deleter earlier instance of printer bring back the system tray referenced in the message box on startup?

Thank you
Daisy Bachmann

On Wednesday 28 September 2011 02:55:46 pm you wrote:
> Your question #172371 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/172371
>
> Status: Open => Answered
>
> Sarbeswar Meher proposed the following answer:
> In the commandline, run "system-config-printer". Delete all the existing
> print queues. Open "hp-toolbox" and it should not display any item.
> Click on the (+) icon to add a new queue.
>
> Hope this help.
>
> Thanks,
> Sarbeswar Meher
>

Revision history for this message
Daisy Bachmann (daisybachmann) said : 		#5

daisy@linux-65k3:~> cnf system-config-printer

The program 'system-config-printer' can be found in following packages:
  * system-config-printer [ path: /usr/bin/system-config-printer, repository: zypp (rpm-md) ]
  * system-config-printer [ path: /usr/bin/system-config-printer, repository: zypp (repo-source) ]

Try installing with:
    sudo zypper install system-config-printer

Do I need to install system-config-printer? will it remove the "HPLIP Status Service no system tray
detected. Unable to start. Exiting" error message on startup?

Thankyou
Daisy Bachmann

On Wednesday 28 September 2011 02:55:46 pm you wrote:
> Your question #172371 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/172371
>
> Status: Open => Answered
>
> Sarbeswar Meher proposed the following answer:
> In the commandline, run "system-config-printer". Delete all the existing
> print queues. Open "hp-toolbox" and it should not display any item.
> Click on the (+) icon to add a new queue.
>
> Hope this help.
>
> Thanks,
> Sarbeswar Meher
>

Revision history for this message
Launchpad Janitor (janitor) said : 		#6

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Revision history for this message
Daisy Bachmann (daisybachmann) said : 		#7

I have been able to download the driver and therefore can print. However, the issue of "HP systray not detected in system" has not been resolved. Kill PID was unsuccessful. I have not upgraded to hplip 11.3.10 as I am on openSuSE11.2 and have no intention of upgrading. Therefore do not want to risk not being able to print. Would appreciate any input as to how to get rid of the login error message re hp-systray. Its an annoyance issue rather than anything else.
Thanks very much for help received so far.

Revision history for this message
Amarnath Chitumalla (amarnath-chitumalla) said : 		#8

Hi Daisy,

Please try following steps to remove the systray error during login time.

1) open "Control Center"--> "Start Applications"
2) you can find "HP System Tray Service". click this and select "Remove".
3) Restart PC
------------------------
To add again to systray again.
1) open "Computer"--> search for "Terminal". select either "GNOME terminal" or "KDE terminal".
2) open terminal opens type following command.
==> which 'hp-systray'
==> displays path.
3) open "Control Center"--> "Start Applications". select "Add"
enter "Name" as "HP System Tray Service"
enter "command" as "==> displayed path. from step 2)"
enter "comment" as "HP System Tray Service"
select Add.
4) restart PC

Revision history for this message
Amarnath Chitumalla (amarnath-chitumalla) said : 		#9

Answered.

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