HPLIP

can print, but device manager says "no installed hp devices found"

Asked by tim

Hi,

I'm running debian unstable, and after a routine upgrade today the hp device manger no longer works. The upgrade gave me the 1.6.10-4.3 version of hplip. I can print, but I can no longer scan (hp sendfax never worked). When I open the device manager, I get this message: "no installed hp devices found." I tried installing the printer (an officejet 7310xi) with the device manager, but i get the same message. I've tried reinstalling the officejet with cups, and I can print a test page, but the device manager still tells me that no devices are installed.

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Revision history for this message
dwelch91 (dwelch91) said : 		#1

Please post the output of 'hp-check -t'

Revision history for this message
tim (tf-timfolger) said : 		#2

hp-check -t just results in a "command not found" for both root and normal user. I have hplip, hplip-data, and hplip-dbg installed. Perhaps debian doesn't include the package with hp-check?

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#3

It's highly possible. The distros like to install only the parts of many projects that they feel are needed. You may want to install hplip released from our website, or you can try installing the printer using debian documentation.

Although please keep in mind that we don't support distro specific packages per se, because we don't know what was changed/modified exactly.

If possible install from our website--it will most likely resolve your concern.

Aaron

Revision history for this message
tim (tf-timfolger) said : 		#4

Hi Aaron,

I purged the debian hplip package from my system, and then tried the 2.7.10 hplip self-extracting installer from your website, which I ran in custom mode. HP setup correctly detects my printer on my wireless network, and asks me to choose a ppd file, which I do. But the setup then fails with "Printer queue setup failed. Please restart cups and try again." I restart cups, but get the same error message. Here is the result of hp-check -t:

hp-check -t

HP Linux Imaging and Printing System (ver. 2.7.10)
Dependency/Version Check Utility ver. 12.0

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux Folger 2.6.22-3-686 #1 SMP Mon Oct 22 22:11:56 UTC 2007 i686 GNU/Linux

Distribution:
debian 3.1

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.4.4 installed

Checking PyQt version...
OK, version 3.17 installed.

Checking SIP version...
error: SIP not installed or version not found.

Checking for CUPS...
Status: scheduler is running
Version: 1.3.4

Checking for Reportlab...
OK, version >= 2.0

----------------
| DEPENDENCIES |
 ----------------

Checking for dependency: cups - Common Unix Printing System...
OK, found.

Checking for dependency: cups-devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt - Qt interface for Python...
OK, found.

Checking for dependency: python-devel - Python development files...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
warning: NOT FOUND! This is an OPTIONAL dependency. Some HPLIP functionality may not function properly.
To install this dependency, execute this command:
su -c "apt-get install --yes sane"

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 2.7.10 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hpssd]
# Note: hpssd does not support dynamic ports
# Port 2207 is the IANA assigned port for hpssd
port=2207

[hplip]
version=2.7.10

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-2.7.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
foomatic=/usr/share/foomatic

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-xml-install=no
foomatic-ppd-install=yes
internal-tag=2.7.10.11

----------------------
| INSTALLED PRINTERS |
 ----------------------

warning: No queues found.

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
 -----------------

Checking for permissions of USB attached printers...
HP Device 0x11d at 002:002:
    Device URI: hp:/usb/HP_integrated_Bluetooth_module?serial=0010C6776C66
    Device node: /dev/bus/usb/002/002
    Mode: 0664

-----------
| SUMMARY |
 -----------

error: 2 errors and/or warnings.

Summary of needed commands to run to satisfy missing dependencies:
su -c "apt-get install --yes sane"

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

I've already installed sane, but for some reason hplip says sane is missing.

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#5

It looks like sip isn't installed, try installing python-sip4 and python-sip4-dev. Although the cups error indicates there may be a cups problem, you could try setting cups to debug mode and looking at the log to see what the specific error is. How do to that is here..

See step 2:

http://hplip.sourceforge.net/troubleshooting/printing.html

After you are looking at the cups log try and setup the printer again and post the error.

Hope this helps!

A

Revision history for this message
tim (tf-timfolger) said : 		#6

Hi Aaron,

Python-sip4 and python-sip4-dev are both already installed. I set cups to debug mode and tried setting up the printer. I get the same "printer queue setup failed" message, but strangely enough a test page successfully prints when I exit the setup. And I can print and scan generally; pc faxing has never worked for me with any version of hplip, and still doesn't. The HP device manager still says "no installed hp devices found."

# tail -f /var/log/cups/error_log
D [08/Nov/2007:10:16:25 -0700] Loading printer Officejet_7300_fax...
I [08/Nov/2007:10:16:25 -0700] Loading job cache file "/var/cache/cups/job.cache"...
D [08/Nov/2007:10:16:25 -0700] [Job 435] Loading from cache...
D [08/Nov/2007:10:16:25 -0700] [Job 436] Loading from cache...
D [08/Nov/2007:10:16:25 -0700] [Job 437] Loading from cache...
I [08/Nov/2007:10:16:25 -0700] Full reload complete.
I [08/Nov/2007:10:16:25 -0700] Cleaning out old temporary files in "/var/spool/cups/tmp"...
I [08/Nov/2007:10:16:25 -0700] Listening to 127.0.0.1:631 on fd 3...
I [08/Nov/2007:10:16:25 -0700] Listening to /var/run/cups/cups.sock on fd 4...
I [08/Nov/2007:10:16:25 -0700] Resuming new connection processing...
D [08/Nov/2007:10:17:59 -0700] cupsdAcceptClient: 8 from localhost (Domain)
D [08/Nov/2007:10:17:59 -0700] cupsdReadClient: 8 POST / HTTP/1.1
D [08/Nov/2007:10:17:59 -0700] cupsdAuthorize: No authentication data provided.
E [08/Nov/2007:10:17:59 -0700] Unsupported character set "iso-8859-1"!
D [08/Nov/2007:10:17:59 -0700] Discarding unused server-audit event...
D [08/Nov/2007:10:17:59 -0700] CUPS-Get-Printers client-error-bad-request: Unsupported character set "iso-8859-1"!
D [08/Nov/2007:10:17:59 -0700] cupsdProcessIPPRequest: 8 status_code=400 (client-error-bad-request)
D [08/Nov/2007:10:17:59 -0700] cupsdCloseClient: 8
D [08/Nov/2007:10:20:29 -0700] cupsdAcceptClient: 8 from localhost (Domain)
D [08/Nov/2007:10:20:29 -0700] cupsdReadClient: 8 POST / HTTP/1.1
D [08/Nov/2007:10:20:29 -0700] cupsdAuthorize: No authentication data provided.
E [08/Nov/2007:10:20:29 -0700] Unsupported character set "iso-8859-1"!
D [08/Nov/2007:10:20:29 -0700] Discarding unused server-audit event...
D [08/Nov/2007:10:20:29 -0700] CUPS-Get-PPDs client-error-bad-request: Unsupported character set "iso-8859-1"!
D [08/Nov/2007:10:20:29 -0700] cupsdProcessIPPRequest: 8 status_code=400 (client-error-bad-request)
D [08/Nov/2007:10:20:29 -0700] cupsdCloseClient: 8
D [08/Nov/2007:10:22:46 -0700] cupsdAcceptClient: 8 from localhost (Domain)
D [08/Nov/2007:10:22:46 -0700] cupsdReadClient: 8 POST / HTTP/1.1
D [08/Nov/2007:10:22:46 -0700] cupsdAuthorize: No authentication data provided.
E [08/Nov/2007:10:22:46 -0700] Unsupported character set "iso-8859-1"!
D [08/Nov/2007:10:22:46 -0700] Discarding unused server-audit event...
D [08/Nov/2007:10:22:46 -0700] CUPS-Get-Printers client-error-bad-request: Unsupported character set "iso-8859-1"!
D [08/Nov/2007:10:22:46 -0700] cupsdProcessIPPRequest: 8 status_code=400 (client-error-bad-request)
D [08/Nov/2007:10:22:46 -0700] cupsdCloseClient: 8
D [08/Nov/2007:10:22:46 -0700] cupsdAcceptClient: 8 from localhost (Domain)
D [08/Nov/2007:10:22:46 -0700] cupsdReadClient: 8 POST / HTTP/1.1
D [08/Nov/2007:10:22:46 -0700] cupsdAuthorize: No authentication data provided.
E [08/Nov/2007:10:22:46 -0700] Unsupported character set "iso-8859-1"!
D [08/Nov/2007:10:22:46 -0700] Discarding unused server-audit event...
D [08/Nov/2007:10:22:46 -0700] CUPS-Get-Printers client-error-bad-request: Unsupported character set "iso-8859-1"!
D [08/Nov/2007:10:22:46 -0700] cupsdProcessIPPRequest: 8 status_code=400 (client-error-bad-request)
D [08/Nov/2007:10:22:46 -0700] cupsdCloseClient: 8
D [08/Nov/2007:10:22:46 -0700] cupsdAcceptClient: 8 from localhost (Domain)
D [08/Nov/2007:10:22:46 -0700] cupsdReadClient: 8 POST / HTTP/1.1
D [08/Nov/2007:10:22:46 -0700] cupsdAuthorize: No authentication data provided.
E [08/Nov/2007:10:22:46 -0700] Unsupported character set "iso-8859-1"!
D [08/Nov/2007:10:22:46 -0700] Discarding unused server-audit event...
D [08/Nov/2007:10:22:46 -0700] CUPS-Get-Printers client-error-bad-request: Unsupported character set "iso-8859-1"!
D [08/Nov/2007:10:22:46 -0700] cupsdProcessIPPRequest: 8 status_code=400 (client-error-bad-request)
D [08/Nov/2007:10:22:46 -0700] cupsdCloseClient: 8
D [08/Nov/2007:10:22:46 -0700] cupsdAcceptClient: 8 from localhost (Domain)
D [08/Nov/2007:10:22:46 -0700] cupsdReadClient: 8 POST / HTTP/1.1
D [08/Nov/2007:10:22:46 -0700] cupsdAuthorize: No authentication data provided.
E [08/Nov/2007:10:22:46 -0700] Unsupported character set "iso-8859-1"!
D [08/Nov/2007:10:22:46 -0700] Discarding unused server-audit event...
D [08/Nov/2007:10:22:46 -0700] CUPS-Get-Printers client-error-bad-request: Unsupported character set "iso-8859-1"!
D [08/Nov/2007:10:22:46 -0700] cupsdProcessIPPRequest: 8 status_code=400 (client-error-bad-request)
D [08/Nov/2007:10:22:46 -0700] cupsdCloseClient: 8
D [08/Nov/2007:10:22:50 -0700] cupsdAcceptClient: 8 from localhost (Domain)
D [08/Nov/2007:10:22:50 -0700] cupsdReadClient: 8 POST /admin/ HTTP/1.1
D [08/Nov/2007:10:22:50 -0700] cupsdAuthorize: No authentication data provided.
E [08/Nov/2007:10:22:50 -0700] Unsupported character set "iso-8859-1"!
D [08/Nov/2007:10:22:50 -0700] Discarding unused server-audit event...
D [08/Nov/2007:10:22:50 -0700] CUPS-Add-Modify-Printer client-error-bad-request: Unsupported character set "iso-8859-1"!
D [08/Nov/2007:10:22:50 -0700] cupsdProcessIPPRequest: 8 status_code=400 (client-error-bad-request)
D [08/Nov/2007:10:22:50 -0700] cupsdCloseClient: 8
D [08/Nov/2007:10:22:50 -0700] cupsdAcceptClient: 8 from localhost (Domain)
D [08/Nov/2007:10:22:50 -0700] cupsdReadClient: 8 POST / HTTP/1.1
D [08/Nov/2007:10:22:50 -0700] cupsdAuthorize: No authentication data provided.
E [08/Nov/2007:10:22:50 -0700] Unsupported character set "iso-8859-1"!
D [08/Nov/2007:10:22:50 -0700] Discarding unused server-audit event...
D [08/Nov/2007:10:22:50 -0700] CUPS-Get-Printers client-error-bad-request: Unsupported character set "iso-8859-1"!
D [08/Nov/2007:10:22:50 -0700] cupsdProcessIPPRequest: 8 status_code=400 (client-error-bad-request)
D [08/Nov/2007:10:22:50 -0700] cupsdCloseClient: 8
D [08/Nov/2007:10:22:56 -0700] cupsdAcceptClient: 8 from localhost (Domain)
D [08/Nov/2007:10:22:56 -0700] cupsdReadClient: 8 POST /admin/ HTTP/1.1
D [08/Nov/2007:10:22:56 -0700] cupsdAuthorize: No authentication data provided.
E [08/Nov/2007:10:22:56 -0700] Unsupported character set "iso-8859-1"!
D [08/Nov/2007:10:22:56 -0700] Discarding unused server-audit event...
D [08/Nov/2007:10:22:56 -0700] CUPS-Add-Modify-Printer client-error-bad-request: Unsupported character set "iso-8859-1"!
D [08/Nov/2007:10:22:56 -0700] cupsdProcessIPPRequest: 8 status_code=400 (client-error-bad-request)
D [08/Nov/2007:10:22:56 -0700] cupsdCloseClient: 8
D [08/Nov/2007:10:22:56 -0700] cupsdAcceptClient: 8 from localhost (Domain)
D [08/Nov/2007:10:22:56 -0700] cupsdReadClient: 8 POST / HTTP/1.1
D [08/Nov/2007:10:22:56 -0700] cupsdAuthorize: No authentication data provided.
E [08/Nov/2007:10:22:56 -0700] Unsupported character set "iso-8859-1"!
D [08/Nov/2007:10:22:56 -0700] Discarding unused server-audit event...
D [08/Nov/2007:10:22:56 -0700] CUPS-Get-Printers client-error-bad-request: Unsupported character set "iso-8859-1"!
D [08/Nov/2007:10:22:56 -0700] cupsdProcessIPPRequest: 8 status_code=400 (client-error-bad-request)
D [08/Nov/2007:10:22:56 -0700] cupsdCloseClient: 8
D [08/Nov/2007:10:23:02 -0700] cupsdAcceptClient: 8 from localhost (Domain)
D [08/Nov/2007:10:23:02 -0700] cupsdReadClient: 8 POST / HTTP/1.1
D [08/Nov/2007:10:23:02 -0700] cupsdAuthorize: No authentication data provided.
E [08/Nov/2007:10:23:02 -0700] Unsupported character set "iso-8859-1"!
D [08/Nov/2007:10:23:02 -0700] Discarding unused server-audit event...
D [08/Nov/2007:10:23:02 -0700] CUPS-Get-Printers client-error-bad-request: Unsupported character set "iso-8859-1"!
D [08/Nov/2007:10:23:02 -0700] cupsdProcessIPPRequest: 8 status_code=400 (client-error-bad-request)
D [08/Nov/2007:10:23:02 -0700] cupsdCloseClient: 8
D [08/Nov/2007:10:23:06 -0700] cupsdAcceptClient: 8 from localhost (Domain)
D [08/Nov/2007:10:23:06 -0700] cupsdReadClient: 8 POST / HTTP/1.1
D [08/Nov/2007:10:23:06 -0700] cupsdAuthorize: No authentication data provided.
E [08/Nov/2007:10:23:06 -0700] Unsupported character set "iso-8859-1"!
D [08/Nov/2007:10:23:06 -0700] Discarding unused server-audit event...
D [08/Nov/2007:10:23:06 -0700] CUPS-Get-Printers client-error-bad-request: Unsupported character set "iso-8859-1"!
D [08/Nov/2007:10:23:06 -0700] cupsdProcessIPPRequest: 8 status_code=400 (client-error-bad-request)
D [08/Nov/2007:10:23:06 -0700] cupsdCloseClient: 8
D [08/Nov/2007:10:23:06 -0700] cupsdAcceptClient: 8 from localhost (Domain)
D [08/Nov/2007:10:23:06 -0700] cupsdReadClient: 8 POST / HTTP/1.1
D [08/Nov/2007:10:23:06 -0700] cupsdAuthorize: No authentication data provided.
D [08/Nov/2007:10:23:06 -0700] CUPS-Get-Printers
D [08/Nov/2007:10:23:06 -0700] cupsdProcessIPPRequest: 8 status_code=0 (successful-ok)
D [08/Nov/2007:10:23:06 -0700] cupsdReadClient: 8 POST / HTTP/1.1
D [08/Nov/2007:10:23:06 -0700] cupsdAuthorize: No authentication data provided.
D [08/Nov/2007:10:23:06 -0700] CUPS-Get-Classes
D [08/Nov/2007:10:23:06 -0700] cupsdProcessIPPRequest: 8 status_code=0 (successful-ok)
D [08/Nov/2007:10:23:06 -0700] cupsdReadClient: 8 POST / HTTP/1.1
D [08/Nov/2007:10:23:06 -0700] cupsdAuthorize: No authentication data provided.
D [08/Nov/2007:10:23:06 -0700] CUPS-Get-Default
D [08/Nov/2007:10:23:06 -0700] cupsdProcessIPPRequest: 8 status_code=0 (successful-ok)
D [08/Nov/2007:10:23:06 -0700] cupsdCloseClient: 8
D [08/Nov/2007:10:23:06 -0700] cupsdAcceptClient: 8 from localhost (Domain)
D [08/Nov/2007:10:23:06 -0700] cupsdReadClient: 8 POST /printers/Officejet_7300 HTTP/1.1
D [08/Nov/2007:10:23:06 -0700] cupsdAuthorize: No authentication data provided.
D [08/Nov/2007:10:23:06 -0700] Print-Job ipp://localhost/printers/Officejet_7300
D [08/Nov/2007:10:23:06 -0700] print_job: auto-typing file...
D [08/Nov/2007:10:23:06 -0700] add_job: requesting-user-name="root"
I [08/Nov/2007:10:23:06 -0700] [Job 438] Adding start banner page "none".
D [08/Nov/2007:10:23:06 -0700] Discarding unused job-created event...
I [08/Nov/2007:10:23:06 -0700] [Job 438] Adding job file of type application/postscript.
I [08/Nov/2007:10:23:06 -0700] [Job 438] Adding end banner page "none".
I [08/Nov/2007:10:23:06 -0700] [Job 438] Queued on "Officejet_7300" by "root".
D [08/Nov/2007:10:23:06 -0700] [Job 438] hold_until = 0
D [08/Nov/2007:10:23:06 -0700] Discarding unused printer-state-changed event...
D [08/Nov/2007:10:23:06 -0700] [Job 438] job-sheets=none,none
D [08/Nov/2007:10:23:06 -0700] [Job 438] banner_page = 0
D [08/Nov/2007:10:23:06 -0700] [Job 438] argv[0]="Officejet_7300"
D [08/Nov/2007:10:23:06 -0700] [Job 438] argv[1]="438"
D [08/Nov/2007:10:23:06 -0700] [Job 438] argv[2]="root"
D [08/Nov/2007:10:23:06 -0700] [Job 438] argv[3]="tmpTS5jbm"
D [08/Nov/2007:10:23:06 -0700] [Job 438] argv[4]="1"
D [08/Nov/2007:10:23:06 -0700] [Job 438] argv[5]="media=A4 sides=one-sided finishings=3 number-up=1 job-uuid=urn:uuid:b1a0a7c7-6212-306a-662b-790d0e6eb619"
D [08/Nov/2007:10:23:06 -0700] [Job 438] argv[6]="/var/spool/cups/d00438-001"
D [08/Nov/2007:10:23:06 -0700] [Job 438] envp[0]="CUPS_CACHEDIR=/var/cache/cups"
D [08/Nov/2007:10:23:06 -0700] [Job 438] envp[1]="CUPS_DATADIR=/usr/share/cups"
D [08/Nov/2007:10:23:06 -0700] [Job 438] envp[2]="CUPS_DOCROOT=/usr/share/cups/doc-root"
D [08/Nov/2007:10:23:06 -0700] [Job 438] envp[3]="CUPS_FONTPATH=/usr/share/cups/fonts"
D [08/Nov/2007:10:23:06 -0700] [Job 438] envp[4]="CUPS_REQUESTROOT=/var/spool/cups"
D [08/Nov/2007:10:23:06 -0700] [Job 438] envp[5]="CUPS_SERVERBIN=/usr/lib/cups"
D [08/Nov/2007:10:23:06 -0700] [Job 438] envp[6]="CUPS_SERVERROOT=/etc/cups"
D [08/Nov/2007:10:23:06 -0700] [Job 438] envp[7]="CUPS_STATEDIR=/var/run/cups"
D [08/Nov/2007:10:23:06 -0700] [Job 438] envp[8]="PATH=/usr/lib/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"
D [08/Nov/2007:10:23:06 -0700] [Job 438] envp[9]="SERVER_ADMIN=root@localhost"
D [08/Nov/2007:10:23:06 -0700] [Job 438] envp[10]="SOFTWARE=CUPS/1.3.4"
D [08/Nov/2007:10:23:06 -0700] [Job 438] envp[11]="TMPDIR=/var/spool/cups/tmp"
D [08/Nov/2007:10:23:06 -0700] [Job 438] envp[12]="TZ=America/Denver"
D [08/Nov/2007:10:23:06 -0700] [Job 438] envp[13]="USER=root"
D [08/Nov/2007:10:23:06 -0700] [Job 438] envp[14]="CUPS_SERVER=/var/run/cups/cups.sock"
D [08/Nov/2007:10:23:06 -0700] [Job 438] envp[15]="CUPS_ENCRYPTION=IfRequested"
D [08/Nov/2007:10:23:06 -0700] [Job 438] envp[16]="IPP_PORT=631"
D [08/Nov/2007:10:23:06 -0700] [Job 438] envp[17]="CHARSET=utf-8"
D [08/Nov/2007:10:23:06 -0700] [Job 438] envp[18]="LANG=en_US.UTF8"
D [08/Nov/2007:10:23:06 -0700] [Job 438] envp[19]="PPD=/etc/cups/ppd/Officejet_7300.ppd"
D [08/Nov/2007:10:23:06 -0700] [Job 438] envp[20]="RIP_MAX_CACHE=8m"
D [08/Nov/2007:10:23:06 -0700] [Job 438] envp[21]="CONTENT_TYPE=application/postscript"
D [08/Nov/2007:10:23:06 -0700] [Job 438] envp[22]="DEVICE_URI=hp:/net/Officejet_7300_series?ip=192.168.15.100"
D [08/Nov/2007:10:23:06 -0700] [Job 438] envp[23]="PRINTER=Officejet_7300"
D [08/Nov/2007:10:23:06 -0700] [Job 438] envp[24]="FINAL_CONTENT_TYPE=printer/Officejet_7300"
I [08/Nov/2007:10:23:06 -0700] [Job 438] Started filter /usr/lib/cups/filter/pstops (PID 5829)
I [08/Nov/2007:10:23:06 -0700] [Job 438] Started filter /usr/lib/cups/filter/foomatic-rip (PID 5830)
I [08/Nov/2007:10:23:06 -0700] [Job 438] Started backend /usr/lib/cups/backend/hp (PID 5831)
D [08/Nov/2007:10:23:06 -0700] Discarding unused job-state event...
D [08/Nov/2007:10:23:06 -0700] cupsdProcessIPPRequest: 8 status_code=0 (successful-ok)
D [08/Nov/2007:10:23:06 -0700] cupsdCloseClient: 8
D [08/Nov/2007:10:23:07 -0700] [Job 438] Page = 595x842; 10,36 to 585,833
D [08/Nov/2007:10:23:07 -0700] [Job 438] slow_collate=0, slow_duplex=0, slow_order=0
D [08/Nov/2007:10:23:07 -0700] [Job 438] Before copy_comments - %!PS-Adobe-3.0
D [08/Nov/2007:10:23:07 -0700] [Job 438] %!PS-Adobe-3.0
D [08/Nov/2007:10:23:07 -0700] [Job 438] %%BoundingBox: 0 0 612 792
D [08/Nov/2007:10:23:07 -0700] [Job 438] %%Pages: 1
D [08/Nov/2007:10:23:07 -0700] [Job 438] Before copy_prolog - /hplipversion (2.7.10) def
D [08/Nov/2007:10:23:07 -0700] cupsdAcceptClient: 8 from localhost (Domain)
D [08/Nov/2007:10:23:07 -0700] cupsdReadClient: 8 POST / HTTP/1.1
D [08/Nov/2007:10:23:07 -0700] cupsdAuthorize: No authentication data provided.
E [08/Nov/2007:10:23:07 -0700] Unsupported character set "iso-8859-1"!
D [08/Nov/2007:10:23:07 -0700] Discarding unused server-audit event...
D [08/Nov/2007:10:23:07 -0700] CUPS-Get-Printers client-error-bad-request: Unsupported character set "iso-8859-1"!
D [08/Nov/2007:10:23:07 -0700] cupsdProcessIPPRequest: 8 status_code=400 (client-error-bad-request)
D [08/Nov/2007:10:23:07 -0700] cupsdCloseClient: 8
D [08/Nov/2007:10:23:07 -0700] [Job 438] foomatic-rip version $Revision$ running...
D [08/Nov/2007:10:23:07 -0700] [Job 438] Parsing PPD file ...
D [08/Nov/2007:10:23:07 -0700] [Job 438] *cupsFilter: "application/vnd.cups-postscript 0 foomatic-rip"
D [08/Nov/2007:10:23:07 -0700] [Job 438] Added option ColorSpace
D [08/Nov/2007:10:23:07 -0700] [Job 438] Added option Resolution
D [08/Nov/2007:10:23:07 -0700] [Job 438] Added option PageSize
D [08/Nov/2007:10:23:07 -0700] [Job 438] Added option PageRegion
D [08/Nov/2007:10:23:07 -0700] [Job 438] Added option Model
D [08/Nov/2007:10:23:07 -0700] [Job 438] Added option PrintoutMode
D [08/Nov/2007:10:23:07 -0700] [Job 438] Added option InputSlot
D [08/Nov/2007:10:23:07 -0700] [Job 438] Added option ImageableArea
D [08/Nov/2007:10:23:07 -0700] [Job 438] Added option PaperDimension
D [08/Nov/2007:10:23:07 -0700] [Job 438] Added option Duplex
D [08/Nov/2007:10:23:07 -0700] [Job 438] Added option Quality
D [08/Nov/2007:10:23:07 -0700] [Job 438] Added option Font
D [08/Nov/2007:10:23:07 -0700] [Job 438]
D [08/Nov/2007:10:23:07 -0700] [Job 438] Parameter Summary
D [08/Nov/2007:10:23:07 -0700] [Job 438] -----------------
D [08/Nov/2007:10:23:07 -0700] [Job 438]
D [08/Nov/2007:10:23:07 -0700] [Job 438] Spooler: cups
D [08/Nov/2007:10:23:07 -0700] [Job 438] Printer: Officejet_7300
D [08/Nov/2007:10:23:07 -0700] [Job 438] Shell: /bin/sh
D [08/Nov/2007:10:23:07 -0700] [Job 438] PPD file: /etc/cups/ppd/Officejet_7300.ppd
D [08/Nov/2007:10:23:07 -0700] [Job 438] ATTR file:
D [08/Nov/2007:10:23:07 -0700] [Job 438] Printer model: HP OfficeJet 7300 Foomatic/hpijs (recommended)
D [08/Nov/2007:10:23:07 -0700] [Job 438] Job title: tmpTS5jbm
D [08/Nov/2007:10:23:07 -0700] [Job 438] File(s) to be printed:
D [08/Nov/2007:10:23:07 -0700] [Job 438] <STDIN>
D [08/Nov/2007:10:23:07 -0700] [Job 438]
D [08/Nov/2007:10:23:07 -0700] [Job 438] GhostScript extra search path ('GS_LIB'): /usr/share/cups/fonts
D [08/Nov/2007:10:23:07 -0700] [Job 438] Pondering option 'media=A4'
D [08/Nov/2007:10:23:07 -0700] [Job 438] Pondering option 'sides=one-sided'
D [08/Nov/2007:10:23:07 -0700] [Job 438] Pondering option 'finishings=3'
D [08/Nov/2007:10:23:07 -0700] [Job 438] Unknown option finishings=3.
D [08/Nov/2007:10:23:07 -0700] [Job 438] Pondering option 'number-up=1'
D [08/Nov/2007:10:23:07 -0700] [Job 438] Unknown option number-up=1.
D [08/Nov/2007:10:23:07 -0700] [Job 438] Pondering option 'job-uuid=urn:uuid:b1a0a7c7-6212-306a-662b-790d0e6eb619'
D [08/Nov/2007:10:23:07 -0700] [Job 438] Unknown option job-uuid=urn:uuid:b1a0a7c7-6212-306a-662b-790d0e6eb619.
D [08/Nov/2007:10:23:07 -0700] [Job 438]
D [08/Nov/2007:10:23:07 -0700] [Job 438] ================================================
D [08/Nov/2007:10:23:07 -0700] [Job 438]
D [08/Nov/2007:10:23:07 -0700] [Job 438] File: <STDIN>
D [08/Nov/2007:10:23:07 -0700] [Job 438]
D [08/Nov/2007:10:23:07 -0700] [Job 438] ================================================
D [08/Nov/2007:10:23:07 -0700] [Job 438]
D [08/Nov/2007:10:23:07 -0700] [Job 438] Reading PostScript input ...
D [08/Nov/2007:10:23:07 -0700] [Job 438] --> This document is DSC-conforming!
D [08/Nov/2007:10:23:07 -0700] [Job 438] This job seems not to be DSC-conforming, DSC-comment for next section not found, stopping to parse the rest, passing it directly to the renderer.
D [08/Nov/2007:10:23:07 -0700] [Job 438] "Prolog" section is missing, inserting it.
D [08/Nov/2007:10:23:07 -0700] [Job 438] "Setup" section is missing, inserting it.
D [08/Nov/2007:10:23:07 -0700] [Job 438] Inserting PostScript code for CUPS' page accounting
D [08/Nov/2007:10:23:07 -0700] [Job 438] "PageSetup" section is missing, inserting it.
D [08/Nov/2007:10:23:07 -0700] [Job 438] Inserting option code into "PageSetup" section.
D [08/Nov/2007:10:23:07 -0700] [Job 438] Stopped parsing the PostScript data, sending rest directly to renderer.
D [08/Nov/2007:10:23:07 -0700] [Job 438]
D [08/Nov/2007:10:23:07 -0700] [Job 438] Starting renderer
D [08/Nov/2007:10:23:07 -0700] [Job 438] JCL: <job data>
D [08/Nov/2007:10:23:07 -0700] [Job 438]
D [08/Nov/2007:10:23:07 -0700] [Job 438] renderer PID kid4=5837
D [08/Nov/2007:10:23:07 -0700] [Job 438] renderer command: gs -q -dBATCH -dPARANOIDSAFER -dQUIET -dNOPAUSE -sDEVICE=ijs -sIjsServer=hpijs -sDeviceManufacturer="HEWLETT-PACKARD" -sDeviceModel="deskjet 5600" -dDEVICEWIDTHPOINTS=595 -dDEVICEHEIGHTPOINTS=842 -dDuplex=false -r300 -sIjsParams=Quality:Quality=0,Quality:ColorMode=2,Quality:MediaType=0,Quality:PenSet=2,PS:MediaPosition=7 -dIjsUseOutputFD -sOutputFile=- -
D [08/Nov/2007:10:23:08 -0700] [Job 438] foomatic-gswrapper: gs '-sstdout=%stderr' '-dBATCH' '-dPARANOIDSAFER' '-dQUIET' '-dNOPAUSE' '-sDEVICE=ijs' '-sIjsServer=hpijs' '-sDeviceManufacturer=HEWLETT-PACKARD' '-sDeviceModel=deskjet 5600' '-dDEVICEWIDTHPOINTS=595' '-dDEVICEHEIGHTPOINTS=842' '-dDuplex=false' '-r300' '-sIjsParams=Quality:Quality=0,Quality:ColorMode=2,Quality:MediaType=0,Quality:PenSet=2,PS:MediaPosition=7' '-dIjsUseOutputFD' '-sOutputFile=%stdout' '-'
D [08/Nov/2007:10:23:10 -0700] [Job 438] Before copy_setup - DEBUG: Before page loop - DEBUG: Wrote 0 pages...
D [08/Nov/2007:10:23:10 -0700] PID 5829 (/usr/lib/cups/filter/pstops) exited with no errors.
D [08/Nov/2007:10:23:10 -0700] [Job 438]
D [08/Nov/2007:10:23:10 -0700] [Job 438] Closing renderer
D [08/Nov/2007:10:23:37 -0700] [Job 438] KID3 exited with status 0
D [08/Nov/2007:10:23:40 -0700] [Job 438] tail process done writing data to STDOUT
D [08/Nov/2007:10:23:40 -0700] [Job 438] KID4 finished
D [08/Nov/2007:10:23:40 -0700] [Job 438] KID4 exited with status 0
D [08/Nov/2007:10:23:40 -0700] [Job 438] Renderer exit stat: 0
D [08/Nov/2007:10:23:40 -0700] [Job 438] KID3 finished
D [08/Nov/2007:10:23:40 -0700] [Job 438] Renderer process finished
D [08/Nov/2007:10:23:40 -0700] [Job 438]
D [08/Nov/2007:10:23:40 -0700] [Job 438] Closing foomatic-rip.
D [08/Nov/2007:10:23:40 -0700] PID 5830 (/usr/lib/cups/filter/foomatic-rip) exited with no errors.
D [08/Nov/2007:10:23:53 -0700] Discarding unused printer-state-changed event...
D [08/Nov/2007:10:23:54 -0700] PID 5831 (/usr/lib/cups/backend/hp) exited with no errors.
D [08/Nov/2007:10:23:54 -0700] [Job 438] File 0 is complete.
I [08/Nov/2007:10:23:54 -0700] [Job 438] Completed successfully.
D [08/Nov/2007:10:23:54 -0700] Discarding unused printer-state-changed event...
D [08/Nov/2007:10:23:54 -0700] Discarding unused job-completed event...
D [08/Nov/2007:10:23:55 -0700] [Job 438] Unloading...

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#7

I know this may seem redundant but if you can post hp-check -t again. if it's printing and scanning but now showing up in the toolbox that's interesting. usually that would indicate that the printer isn't using the hp-backend. You configured the printing using hp-setup?

A

Revision history for this message
tim (tf-timfolger) said : 		#8

I tried using hp-setup, but printing didn't and scanning didn't work until I added the printer using the cups interface at localhost:631. Here' the result of hp-check:

hp-check -t

HP Linux Imaging and Printing System (ver. 2.7.10)
Dependency/Version Check Utility ver. 12.0

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux Folger 2.6.22-3-686 #1 SMP Mon Oct 22 22:11:56 UTC 2007 i686 GNU/Linux

Distribution:
debian 3.1

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.4.4 installed

Checking PyQt version...
OK, version 3.17 installed.

Checking SIP version...
error: SIP not installed or version not found.

Checking for CUPS...
Status: scheduler is running
Version: 1.3.4

Checking for Reportlab...
OK, version >= 2.0

----------------
| DEPENDENCIES |
 ----------------

Checking for dependency: cups - Common Unix Printing System...
OK, found.

Checking for dependency: cups-devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt - Qt interface for Python...
OK, found.

Checking for dependency: python-devel - Python development files...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
warning: NOT FOUND! This is an OPTIONAL dependency. Some HPLIP functionality may not function properly.
To install this dependency, execute this command:
su -c "apt-get install --yes sane"

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 2.7.10 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hpssd]
# Note: hpssd does not support dynamic ports
# Port 2207 is the IANA assigned port for hpssd
port=2207

[hplip]
version=2.7.10

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-2.7.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
foomatic=/usr/share/foomatic

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-xml-install=no
foomatic-ppd-install=yes
internal-tag=2.7.10.11

----------------------
| INSTALLED PRINTERS |
 ----------------------

Officejet_7300
--------------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/net/Officejet_7300_series?ip=192.168.15.100
PPD: /etc/cups/ppd/Officejet_7300.ppd
PPD Description: HP OfficeJet 7300 Foomatic/hpijs (recommended)
Printer status: printer Officejet_7300 is idle. enabled since Thu 08 Nov 2007 10:30:47 AM MST
Officejet_7300_fax
------------------
Type: Fax
Installed in HPLIP?: Yes, using the hpfax: CUPS backend.
Device URI: hpfax:/net/Officejet_7300_series?ip=192.168.15.100
PPD: /etc/cups/ppd/Officejet_7300_fax.ppd
PPD Description: HP Fax
Printer status: printer Officejet_7300_fax is idle. enabled since Thu 08 Nov 2007 10:29:29 AM MST

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/net/Officejet_7300_series?ip=192.168.15.100' is a Hewlett-Packard Officejet_7300_series all-in-one

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
 -----------------

Checking for permissions of USB attached printers...

-----------
| SUMMARY |
 -----------

error: 2 errors and/or warnings.

Summary of needed commands to run to satisfy missing dependencies:
su -c "apt-get install --yes sane"

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#9

Scanning wont work because you don't have xsane installed.

The printer is using the HP backend so it -should- be working..

Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/net/Officejet_7300_series?ip=192.168.15.100
PPD: /etc/cups/ppd/Officejet_7300.ppd
PPD Description: HP OfficeJet 7300 Foomatic/hpijs (recommended)
Printer status: printer Officejet_7300 is idle. enabled since Thu 08 Nov 2007 10:30:47 AM MST
Officejet_7300_fax

If possible lets try deleting the cups queue and running hp-setup to configure the printer and then we'll troubleshoot it from that configuration. After using hp-setup and installing xsane still not printing or scanning?

A

Revision history for this message
tim (tf-timfolger) said : 		#10

Before trying your suggestion of deleting the cups queue, I just wanted to point out that I can can and print now; it's just that the hp device manager interface gives me the error message of "no installed hp devices found." Nevertheless, I can print and scan. But I'll plunge ahead and delete the cups queue, and try hp-setup. I'll follow-up with this message in a few minutes, so you don't have to reply to this one.

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#11

Well if you can print and scan and want to leave it at that it's fine. If you want to use the toolbox we'll need to troubleshoot more. Although actually lets not remove cups and just try running hp-setup instead.

Revision history for this message
tim (tf-timfolger) said : 		#12

No luck with hp-setup. Here are the messages from hp-setup (at the "ppd file not found" step, I chose the 7300 file using the "select other" option, and then proceeded to the next step in the setup):

# hp-setup

HP Linux Imaging and Printing System (ver. 2.7.10)
Printer/Fax Setup Utility ver. 7.0

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

error: PPD not file found.An appropriate PPD file could not be found. Please check your HPLIP install, use <i>Select Other...</i>, or download one from linuxprinting.org.
error: Printer queue setup failed.Please restart CUPS and try again.
error: Fax queue setup failed.Please restart CUPS and try again.
lpr: The printer or class was not found.
error: Print command failed with exit code 256!
Done.
Folger:/home/tim# hp-setup

HP Linux Imaging and Printing System (ver. 2.7.10)
Printer/Fax Setup Utility ver. 7.0

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

error: PPD not file found.An appropriate PPD file could not be found. Please check your HPLIP install, use <i>Select Other...</i>, or download one from linuxprinting.org.
error: Printer queue setup failed.Please restart CUPS and try again.
error: Fax queue setup failed.Please restart CUPS and try again.
lpr: The printer or class was not found.
error: Print command failed with exit code 256!
Done.

And here are the results of hp-check -t:

# hp-check -t

HP Linux Imaging and Printing System (ver. 2.7.10)
Dependency/Version Check Utility ver. 12.0

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux Folger 2.6.22-3-686 #1 SMP Mon Oct 22 22:11:56 UTC 2007 i686 GNU/Linux

Distribution:
debian 3.1

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.4.4 installed

Checking PyQt version...
OK, version 3.17 installed.

Checking SIP version...
error: SIP not installed or version not found.

Checking for CUPS...
Status: scheduler is running
Version: 1.3.4

Checking for Reportlab...
OK, version >= 2.0

----------------
| DEPENDENCIES |
 ----------------

Checking for dependency: cups - Common Unix Printing System...
OK, found.

Checking for dependency: cups-devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt - Qt interface for Python...
OK, found.

Checking for dependency: python-devel - Python development files...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 2.7.10 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hpssd]
# Note: hpssd does not support dynamic ports
# Port 2207 is the IANA assigned port for hpssd
port=2207

[hplip]
version=2.7.10

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-2.7.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
foomatic=/usr/share/foomatic

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-xml-install=no
foomatic-ppd-install=yes
internal-tag=2.7.10.11

----------------------
| INSTALLED PRINTERS |
 ----------------------

warning: No queues found.

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
 -----------------

Checking for permissions of USB attached printers...
HP Device 0x11d at 001:004:
    Device URI: hp:/usb/HP_integrated_Bluetooth_module?serial=0010C6776C66
    Device node: /dev/bus/usb/001/004
    Mode: 0660

-----------
| SUMMARY |
 -----------

error: 1 error or warning.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

And the cups error log:

tail -f /var/log/cups/error_log
D [08/Nov/2007:12:11:07 -0700] CUPS-Get-Printers client-error-not-found: No destinations added.
D [08/Nov/2007:12:11:07 -0700] cupsdProcessIPPRequest: 8 status_code=406 (client-error-not-found)
D [08/Nov/2007:12:11:07 -0700] cupsdCloseClient: 8
D [08/Nov/2007:12:11:07 -0700] cupsdAcceptClient: 8 from localhost (Domain)
D [08/Nov/2007:12:11:07 -0700] cupsdReadClient: 8 POST / HTTP/1.1
D [08/Nov/2007:12:11:07 -0700] cupsdAuthorize: No authentication data provided.
D [08/Nov/2007:12:11:07 -0700] CUPS-Get-Printers
D [08/Nov/2007:12:11:07 -0700] CUPS-Get-Printers client-error-not-found: No destinations added.
D [08/Nov/2007:12:11:07 -0700] cupsdProcessIPPRequest: 8 status_code=406 (client-error-not-found)
D [08/Nov/2007:12:11:07 -0700] cupsdCloseClient: 8

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#13

Hmm well odd that it can't find the pdd file. Possible to try re-installing
hplip?

On Nov 8, 2007 11:15 AM, tim <email address hidden> wrote:

> Question #17218 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/17218
>
> Status: Needs information => Open
>
> tim gave more information on the question:
> No luck with hp-setup. Here are the messages from hp-setup (at the "ppd
> file not found" step, I chose the 7300 file using the "select other"
> option, and then proceeded to the next step in the setup):
>
> # hp-setup
>
> HP Linux Imaging and Printing System (ver. 2.7.10)
> Printer/Fax Setup Utility ver. 7.0
>
> Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
> This software comes with ABSOLUTELY NO WARRANTY.
> This is free software, and you are welcome to distribute it
> under certain conditions. See COPYING file for more details.
>
> error: PPD not file found.An appropriate PPD file could not be found.
> Please check your HPLIP install, use <i>Select Other...</i>, or download one
> from linuxprinting.org.
> error: Printer queue setup failed.Please restart CUPS and try again.
> error: Fax queue setup failed.Please restart CUPS and try again.
> lpr: The printer or class was not found.
> error: Print command failed with exit code 256!
> Done.
> Folger:/home/tim# hp-setup
>
> HP Linux Imaging and Printing System (ver. 2.7.10)
> Printer/Fax Setup Utility ver. 7.0
>
> Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
> This software comes with ABSOLUTELY NO WARRANTY.
> This is free software, and you are welcome to distribute it
> under certain conditions. See COPYING file for more details.
>
> error: PPD not file found.An appropriate PPD file could not be found.
> Please check your HPLIP install, use <i>Select Other...</i>, or download one
> from linuxprinting.org.
> error: Printer queue setup failed.Please restart CUPS and try again.
> error: Fax queue setup failed.Please restart CUPS and try again.
> lpr: The printer or class was not found.
> error: Print command failed with exit code 256!
> Done.
>
>
> And here are the results of hp-check -t:
>
> # hp-check -t
>
> HP Linux Imaging and Printing System (ver. 2.7.10)
> Dependency/Version Check Utility ver. 12.0
>
> Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
> This software comes with ABSOLUTELY NO WARRANTY.
> This is free software, and you are welcome to distribute it
> under certain conditions. See COPYING file for more details.
>
> Saving output in log file: hp-check.log
>
> Initializing. Please wait...
>
> ---------------
> | SYSTEM INFO |
> ---------------
>
> Basic system information:
> Linux Folger 2.6.22-3-686 #1 SMP Mon Oct 22 22:11:56 UTC 2007 i686
> GNU/Linux
>
> Distribution:
> debian 3.1
>
> HPOJ running?
> No, HPOJ is not running (OK).
>
> Checking Python version...
> OK, version 2.4.4 installed
>
> Checking PyQt version...
> OK, version 3.17 installed.
>
> Checking SIP version...
> error: SIP not installed or version not found.
>
> Checking for CUPS...
> Status: scheduler is running
> Version: 1.3.4
>
> Checking for Reportlab...
> OK, version >= 2.0
>
> ----------------
> | DEPENDENCIES |
> ----------------
>
>
> Checking for dependency: cups - Common Unix Printing System...
> OK, found.
>
> Checking for dependency: cups-devel- Common Unix Printing System
> development files...
> OK, found.
>
> Checking for dependency: gcc - GNU Project C and C++ Compiler...
> OK, found.
>
> Checking for dependency: GhostScript - PostScript and PDF language
> interpreter and previewer...
> OK, found.
>
> Checking for dependency: libcrypto - OpenSSL cryptographic library...
> OK, found.
>
> Checking for dependency: libjpeg - JPEG library...
> OK, found.
>
> Checking for dependency: libnetsnmp-devel - SNMP networking library
> development files...
> OK, found.
>
> Checking for dependency: libpthread - POSIX threads library...
> OK, found.
>
> Checking for dependency: libtool - Library building support services...
> OK, found.
>
> Checking for dependency: libusb - USB library...
> OK, found.
>
> Checking for dependency: make - GNU make utility to maintain groups of
> programs...
> OK, found.
>
> Checking for dependency: PIL - Python Imaging Library (required for
> commandline scanning with hp-scan)...
> OK, found.
>
> Checking for dependency: ppdev - Parallel port support kernel module....
> OK, found.
>
> Checking for dependency: PyQt - Qt interface for Python...
> OK, found.
>
> Checking for dependency: python-devel - Python development files...
> OK, found.
>
> Checking for dependency: Python 2.3 or greater - Required for fax
> functionality...
> OK, found.
>
> Checking for dependency: Python 2.2 or greater - Python programming
> language...
> OK, found.
>
> Checking for dependency: Reportlab - PDF library for Python...
> OK, found.
>
> Checking for dependency: SANE - Scanning library...
> OK, found.
>
> Checking for dependency: SANE - Scanning library development files...
> OK, found.
>
> Checking for dependency: scanimage - Shell scanning program...
> OK, found.
>
> Checking for dependency: xsane - Graphical scanner frontend for SANE...
> OK, found.
>
>
> ----------------------
> | HPLIP INSTALLATION |
> ----------------------
>
>
> Currently installed HPLIP version...
> HPLIP 2.7.10 currently installed in '/usr/share/hplip'.
>
> Current contents of '/etc/hp/hplip.conf' file:
> # hplip.conf. Generated from hplip.conf.in by configure.
>
> [hpssd]
> # Note: hpssd does not support dynamic ports
> # Port 2207 is the IANA assigned port for hpssd
> port=2207
>
> [hplip]
> version=2.7.10
>
> [dirs]
> home=/usr/share/hplip
> run=/var/run
> ppd=/usr/share/ppd/hpijs/HP
> ppdbase=/usr/share/ppd/hpijs
> doc=/usr/share/doc/hplip-2.7.10
> icon=/usr/share/applications
> cupsbackend=/usr/lib/cups/backend
> foomatic=/usr/share/foomatic
>
> # Following values are determined at configure time and cannot be changed.
> [configure]
> network-build=yes
> pp-build=no
> gui-build=yes
> scanner-build=yes
> fax-build=yes
> cups11-build=no
> doc-build=yes
> shadow-build=no
> foomatic-xml-install=no
> foomatic-ppd-install=yes
> internal-tag=2.7.10.11
>
>
> ----------------------
> | INSTALLED PRINTERS |
> ----------------------
>
>
> warning: No queues found.
>
> ----------------------
> | SANE CONFIGURATION |
> ----------------------
>
> 'hpaio' in '/etc/sane.d/dll.conf'...
> OK, found. SANE backend 'hpaio' is properly set up.
>
> Checking output of 'scanimage -L'...
>
> No scanners were identified. If you were expecting something different,
> check that the scanner is plugged in, turned on and detected by the
> sane-find-scanner tool (if appropriate). Please read the documentation
> which came with this software (README, FAQ, manpages).
>
>
> ---------------------
> | PYTHON EXTENSIONS |
> ---------------------
>
> Checking 'cupsext' CUPS extension...
> OK, found.
>
> Checking 'pcardext' Photocard extension...
> OK, found.
>
> Checking 'hpmudext' I/O extension...
> OK, found.
>
> Checking 'scanext' SANE scanning extension...
> OK, found.
>
>
> -----------------
> | USB I/O SETUP |
> -----------------
>
>
> Checking for permissions of USB attached printers...
> HP Device 0x11d at 001:004:
> Device URI: hp:/usb/HP_integrated_Bluetooth_module?serial=0010C6776C66
> Device node: /dev/bus/usb/001/004
> Mode: 0660
>
> -----------
> | SUMMARY |
> -----------
>
> error: 1 error or warning.
>
> Please refer to the installation instructions at:
> http://hplip.sourceforge.net/install/index.html
>
> And the cups error log:
>
> tail -f /var/log/cups/error_log
> D [08/Nov/2007:12:11:07 -0700] CUPS-Get-Printers client-error-not-found:
> No destinations added.
> D [08/Nov/2007:12:11:07 -0700] cupsdProcessIPPRequest: 8 status_code=406
> (client-error-not-found)
> D [08/Nov/2007:12:11:07 -0700] cupsdCloseClient: 8
> D [08/Nov/2007:12:11:07 -0700] cupsdAcceptClient: 8 from localhost
> (Domain)
> D [08/Nov/2007:12:11:07 -0700] cupsdReadClient: 8 POST / HTTP/1.1
> D [08/Nov/2007:12:11:07 -0700] cupsdAuthorize: No authentication data
> provided.
> D [08/Nov/2007:12:11:07 -0700] CUPS-Get-Printers
> D [08/Nov/2007:12:11:07 -0700] CUPS-Get-Printers client-error-not-found:
> No destinations added.
> D [08/Nov/2007:12:11:07 -0700] cupsdProcessIPPRequest: 8 status_code=406
> (client-error-not-found)
> D [08/Nov/2007:12:11:07 -0700] cupsdCloseClient: 8
>
> --
> You received this question notification because you are an answer
> contact for HPLIP.
>

--
I don't care, I'm still free. You can't take the sky from me. - Firefly
"Reality is merely an illusion, albeit a very persistent one." - Einstein

Revision history for this message
tim (tf-timfolger) said : 		#14

I'll try reinstalling. Would you recommend the self-extracting installer or the regular tarball?

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#15

Try the self-extracting installer first. :)

A

Revision history for this message
tim (tf-timfolger) said : 		#16

Darn. I reinstalled hplip (first I did make uninstall with my previous installation), and ran hp-setup, but I get the same error messages, and of course now I can't print or scan because there's nothing in the cups queue. Could it be that hplip has problems setting up a printer on a wireless network? Here's the output from hp-setup and hp-check -t:

hp-setup

HP Linux Imaging and Printing System (ver. 2.7.10)
Printer/Fax Setup Utility ver. 7.0

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

HP Linux Imaging and Printing System (ver. 2.7.10)
Services and Status Daemon ver. 9.2

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

error: PPD not file found.An appropriate PPD file could not be found. Please check your HPLIP install, use <i>Select Other...</i>, or download one from linuxprinting.org.
error: Printer queue setup failed.Please restart CUPS and try again.
error: Fax queue setup failed.Please restart CUPS and try again.
lpr: The printer or class was not found.
error: Print command failed with exit code 256!
Done.
Folger:/home/tim# hp-check -t

HP Linux Imaging and Printing System (ver. 2.7.10)
Dependency/Version Check Utility ver. 12.0

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux Folger 2.6.22-3-686 #1 SMP Mon Oct 22 22:11:56 UTC 2007 i686 GNU/Linux

Distribution:
debian 3.1

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.4.4 installed

Checking PyQt version...
OK, version 3.17 installed.

Checking SIP version...
error: SIP not installed or version not found.

Checking for CUPS...
Status: scheduler is running
Version: 1.3.4

Checking for Reportlab...
OK, version >= 2.0

----------------
| DEPENDENCIES |
 ----------------

Checking for dependency: cups - Common Unix Printing System...
OK, found.

Checking for dependency: cups-devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt - Qt interface for Python...
OK, found.

Checking for dependency: python-devel - Python development files...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 2.7.10 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hpssd]
# Note: hpssd does not support dynamic ports
# Port 2207 is the IANA assigned port for hpssd
port=2207

[hplip]
version=2.7.10

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-2.7.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
foomatic=/usr/share/foomatic

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-xml-install=no
foomatic-ppd-install=yes
internal-tag=2.7.10.11

----------------------
| INSTALLED PRINTERS |
 ----------------------

warning: No queues found.

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
 -----------------

Checking for permissions of USB attached printers...
HP Device 0x11d at 001:004:
    Device URI: hp:/usb/HP_integrated_Bluetooth_module?serial=0010C6776C66
    Device node: /dev/bus/usb/001/004
    Mode: 0664

-----------
| SUMMARY |
 -----------

error: 1 error or warning.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#17

No hp-setup works with wifi printers.

Can you run 'hp-setup -g' and post the lines around the error? about 50 or so should be fine.

Also run 'updatedb' and then locate 'OfficeJet_7300' and post the output of that as well.

Revision history for this message
tim (tf-timfolger) said : 		#18

Hi Aaron,

Here are the lines around the error messages in hp-setup -g. update db and locate 'Officejet_7300' just returned me to a command prompt with no messages at all.

hp-setup[4136]: debug: ProbedDevicesPage --> PPDPage
hp-setup[4136]: debug: (CUPS 1.2.x) Getting list of PPDs using CUPS_GET_PPDS...
hp-setup[4136]: debug: CUPS PPD base path = /usr/share/cups/model
hp-setup[4136]: debug: Foomatic PPD base path = /usr/share/ppd/hpijs
hp-setup[4136]: debug: 1st stage edit distance match
hp-setup[4136]: debug: Min. dist = 2147483647
hp-setup[4136]: debug: {}
hp-setup[4136]: debug: {}
error: PPD not file found.An appropriate PPD file could not be found. Please check your HPLIP install, use <i>Select Other...</i>, or download one from linuxprinting.org.
hp-setup[4136]: debug: 1st stage edit distance match
hp-setup[4136]: debug: dist('officejet_7300', 'officejet_7300') = 0
hp-setup[4136]: debug: Min. dist = 0

hp-setup[4136]: debug: Closing device...
hp-setup[4136]: debug: Closing HP-MESSAGE channel...
hp-setup[4136]: debug: Result-code = 0
hp-setup[4136]: debug: ******************** showPage(FinishedPage) ********************
hp-setup[4136]: debug: PrinterNamePage --> FinishedPage
hp-setup[4136]: debug: addPrinter('Officejet_7300', 'hp:/net/Officejet_7300_series?ip=192.168.15.100', '', '/usr/share/ppd/hpijs/HP/HP-OfficeJet_7300-hpijs.ppd.gz', '', '')
hp-setup[4136]: debug: addPrinter() returned (1, client-error-bad-request)
hp-setup[4136]: debug: {}
error: Printer queue setup failed.Please restart CUPS and try again.
hp-setup[4136]: debug: Found PDD file: /usr/share/ppd/hpijs/HP/HP-Fax-hplip.ppd.gz
hp-setup[4136]: debug: addPrinter('Officejet_7300_fax', 'hpfax:/net/Officejet_7300_series?ip=192.168.15.100', '', '/usr/share/ppd/hpijs/HP/HP-Fax-hplip.ppd.gz', '', '')
hp-setup[4136]: debug: addPrinter() returned (1, client-error-bad-request)
hp-setup[4136]: debug: {}
error: Fax queue setup failed.Please restart CUPS and try again.
hp-setup[4136]: debug: Device URI: hpfax:/net/Officejet_7300_series?ip=192.168.15.100
hp-setup[4136]: debug: Printer: None
hp-setup[4136]: debug: URI: backend=hpfax, is_hp=True, bus=net, model=Officejet_7300_series, serial=, dev=, host=192.168.15.100, port=1
hp-setup[4136]: debug: Model/UI model: Officejet_7300_series/HP Officejet 7300 series
hp-setup[4136]: debug: Startup: Trying to connect to hpssd on localhost:2207
hp-setup[4136]: debug: Connected to hpssd on localhost:2207
hp-setup[4136]: debug: hpssd socket: 10
hp-setup[4136]: debug: (xmit) Sending data on channel (10)
hp-setup[4136]: debug: 'msg=setalerts\nusername=root\nemail-from-address=\nemail-to-addresses=\nemail-alerts=\n'

hp-setup[4136]: debug: {'dev-file': '', 'fax-uri': 'hpfax:/net/Officejet_7300_series?ip=192.168.15.100', 'scan-uri': 'hpaio:/net/Officejet_7300_series?ip=192.168.15.100', 'is-hp': True, 'host': '192.168.15.100', 'status-desc': 'The printer is idle.', 'cups-printer': '', 'serial': 'MY59ON70HG0407', 'error-state': 0, 'device-state': 1, 'panel': 0, 'in-tray2': False, 'device-uri': 'hp:/net/Officejet_7300_series?ip=192.168.15.100', 'photo-tray': 0L, 'panel-line1': '', 'panel-line2': '', 'back-end': 'hp', 'top-door': 1L, 'port': 1, 'in-tray1': True, 'deviceid': 'MFG:HP;MDL:Officejet 7300 series;CMD:MLC,PCL,PML,DW-PCL,DESKJET,DYN;1284.4DL:4d,4e,1;CLS:PRINTER;DES:6543;SN:MY59ON70HG0407;S:038080C484001021002c180002cc2880054;J: ;Z:0102,0503f169013b09,0600;BT:000000000000,4F66666963656A65742037333030', 'cups-uri': 'hp:/net/Officejet_7300_series?ip=192.168.15.100', 'duplexer': 1L, 'supply-door': 0L, 'status-code': 1000, 'media-path': 3L, 'revision': 3}
hp-setup[4136]: debug: Closing device...
hp-setup[4136]: debug: Result-code = 0
hp-setup[4136]: debug: Printing file '/tmp/tmps0O4Fn' to queue 'Officejet_7300' (gzip=False, direct=False, raw=False, remove=True)
hp-setup[4136]: debug: lpr -POfficejet_7300 -r /tmp/tmps0O4Fn
lpr: The printer or class was not found.
error: Print command failed with exit code 256!

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#19

If it's not too much if a pain could you re-install (sorry) but this time in automatic mode? For some reason the ppd files aren't weren't installed, which are required to configure the printer...

A

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#20

If you haven't already re-installed lets try restarting cups first and trying again;

/etc/init.d/cupsys restart

A

Revision history for this message
tim (tf-timfolger) said : 		#21

The installation I just did was in automatic mode, and there is a ppd folder within the hplip-2.7.10 folder, which I have installed in /home/tim/hplip. For good measure I copied the ppd file for the officjet 7300 into /usr/share/cups/model, and tried running hp-setup again, but I got the same error messages.

Revision history for this message
tim (tf-timfolger) said : 		#22

hp-setup

HP Linux Imaging and Printing System (ver. 2.7.10)
I restarted cups and ran hp-setup again, but still get the same errors:

Printer/Fax Setup Utility ver. 7.0

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

error: PPD not file found.An appropriate PPD file could not be found. Please check your HPLIP install, use <i>Select Other...</i>, or download one from linuxprinting.org.
error: Printer queue setup failed.Please restart CUPS and try again.
error: Fax queue setup failed.Please restart CUPS and try again.
lpr: The printer or class was not found.
error: Print command failed with exit code 256!
Done.

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#23

Can you run:

/usr/lib/cups/backend/hp

and post the output?

A

Revision history for this message
tim (tf-timfolger) said : 		#24

# /usr/lib/cups/backend/hp
direct hp "Unknown" "HP Printer (HPLIP)"

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#25

Sorry I forgot that your printer is over the network so that wont work. Can you rather run:

snmpwalk -Os -c public -v 1 ip.address.of.printer 1.3.6.1.4.1.11.2.3.9.1.1.7.0

Where ip.address.of.printer is the ip address of the printer and post the output? Looking at the log the ppd file is there but for some reason isn't being select so I want to see how your printer is reporting back what it is.

Thanks!

A

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tim (tf-timfolger) said : 		#26

snmpwalk -Os -c public -v 1 192.168.15.100 1.3.6.1.4.1.11.2.3.9.1.1.7.0
Cannot find module (IP-MIB): At line 0 in (none)
Cannot find module (IF-MIB): At line 0 in (none)
Cannot find module (TCP-MIB): At line 0 in (none)
Cannot find module (UDP-MIB): At line 0 in (none)
Cannot find module (HOST-RESOURCES-MIB): At line 0 in (none)
Cannot find module (SNMPv2-MIB): At line 0 in (none)
Cannot find module (SNMPv2-SMI): At line 0 in (none)
Cannot find module (NOTIFICATION-LOG-MIB): At line 0 in (none)
Cannot find module (DISMAN-EVENT-MIB): At line 0 in (none)
Cannot find module (DISMAN-SCHEDULE-MIB): At line 0 in (none)
Cannot find module (UCD-SNMP-MIB): At line 0 in (none)
Cannot find module (UCD-DEMO-MIB): At line 0 in (none)
Cannot find module (SNMP-TARGET-MIB): At line 0 in (none)
Cannot find module (NET-SNMP-AGENT-MIB): At line 0 in (none)
Cannot find module (HOST-RESOURCES-TYPES): At line 0 in (none)
Cannot find module (SNMP-FRAMEWORK-MIB): At line 0 in (none)
Cannot find module (SNMP-MPD-MIB): At line 0 in (none)
Cannot find module (SNMP-USER-BASED-SM-MIB): At line 0 in (none)
Cannot find module (SNMP-VIEW-BASED-ACM-MIB): At line 0 in (none)
Cannot find module (SNMP-COMMUNITY-MIB): At line 0 in (none)
Cannot find module (IP-FORWARD-MIB): At line 0 in (none)
Cannot find module (NET-SNMP-EXTEND-MIB): At line 0 in (none)
Cannot find module (UCD-DLMOD-MIB): At line 0 in (none)
Cannot find module (SNMP-NOTIFICATION-MIB): At line 0 in (none)
Cannot find module (SNMPv2-TM): At line 0 in (none)
Cannot find module (NET-SNMP-VACM-MIB): At line 0 in (none)
iso.3.6.1.4.1.11.2.3.9.1.1.7.0 = STRING: "MFG:HP;MDL:Officejet 7300 series;CMD:MLC,PCL,PML,DW-PCL,DESKJET,DYN;1284.4DL:4d,4e,1;CLS:PRINTER;DES:6543;SN:MY59ON70HG0407;S:038080C484001021002c180002cc2880054;J: ;Z:0102,0503f169013b09,0600;BT:000000000000,4F66666963656A65742037333030"

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Aaron Albright (albrigha-deactivatedaccount) said : 		#27

You are running debian lenny? Something odd is going on.

Can you try configuring the printer using the hp:/ backend in CUPS manually? and confirm your distro/version and I'll try to reproduce.

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tim (tf-timfolger) said : 		#28

Hi Aaron,

I'm using debian sid, fully up to date (I just did a dist-upgrade a couple of days ago, which is when my problems with hplip started.)

I just used cups to configure the printer, and printed a test page. Scanning works, too, but the hp device manager still tells me that no devices are installed.

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Aaron Albright (albrigha-deactivatedaccount) said : 		#29

Okay I understand now. We probably wont ever fully support sid because it's unstable (very much so) and it's not an actual debian release per se.

http://www.debian.org/releases/unstable/

And because this started after your last update you may want to post to a debian forum. Although I haven't tested it myself yet, I've been told that hplip should work on debian lenny (testing). I know that doesn't help much and sorry I couldn't help more.

A

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tim (tf-timfolger) said : 		#30

Thanks for trying, Aaron. Hplip had been working (except for pc fax send) until I upgraded, so it probably is a sid issue. I'm clicking on "I still need an answer" but you don't need to reply again.

Tim

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#31

For tracking purpose I'm going to set this to answered. Else I'll keep looking at it everyday trying to keep up on all the tickets. :)

All the best,

A

Revision history for this message
tim (tf-timfolger) said : 		#32

Okay. If I ever find a solution I'll post another message. Thanks for your help,

Tim