HPLIP

is c4280 supported by hplip 3.11.1 ?

Asked by John Asquith

my c4280 gets errors when printing using HPLIP 3.11.1 .The printer is then disabled.It also takes a long time to print anything.

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John Asquith
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Ani Balakrishnan (anib) said : 		#1

Hi,

HP Photosmart c4280 All-in-one Printer is supported by HPLIP. Can you please post the result of command 'hp-check -t'?

Better update your HPLIP to latest 3.11.5 also

Thanks and Regards
Ani Balakrishnan

Revision history for this message
John Asquith (jasquith) said : 		#2

I Don't know how to post so I am sending it.
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux john-Presario-CQ62-Notebook-PC 2.6.38-8-generic #42-Ubuntu SMP Mon Apr 11 03:31:50 UTC 2011 i686 i686 i386 GNU/Linux

Distribution:
ubuntu 11.04

Checking Python version...
OK, version 2.7.1 installed

Checking PyQt 4.x version...
OK, version 4.8.3 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.4.6
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.1

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
 ------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 3.11.5 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf.  Generated from hplip.conf.in by configure.

[hplip]
version=3.11.5

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.11.5
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.11.5
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[installation]
date_time = 05/27/2011 16:30:55
version = 3.11.5

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = hp:/usb/Photosmart_C4200_series?serial=CN78NJC1RP04VP
printer_name = HP-Photosmart-C4200-series
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

  Device URI                        Model
  --------------------------------  --------------------------
  hp:/usb/Photosmart_C4200_series?  HP Photosmart C4200 series
  serial=CN78NJC1RP04VP

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

HP-Photosmart-C4200-series
--------------------------
Type: Printer
Device URI: hp:/usb/Photosmart_C4200_series?serial=CN78NJC1RP04VP
PPD: /etc/cups/ppd/HP-Photosmart-C4200-series.ppd
PPD Description: HP Photosmart c4200 Series, hpcups 3.11.5
Printer status: printer HP-Photosmart-C4200-series disabled since Thu 26 May 2011 09:56:/usr/lib/cups/backend/hp failed
Communication status: Good

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/usb/Photosmart_C4200_series?serial=CN78NJC1RP04VP' is a Hewlett-Packard Photosmart_C4200_series all-in-one

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
 -----------------

Checking for permissions of USB attached printers...

HP Device 0x5c11 at 002:004:
    Device URI: hp:/usb/Photosmart_C4200_series?serial=CN78NJC1RP04VP
    Device node: /dev/bus/usb/002/004
    Mode: 0664

---------------
| USER GROUPS |
 ---------------

john adm lp dialout cdrom plugdev lpadmin admin sambashare

-----------
| SUMMARY |
 -----------

No errors or warnings.

Done.
john@john-Presario-CQ62-Notebook-PC:~$

--- On Thu, 5/26/11, Ani Balakrishnan <email address hidden> wrote:

From: Ani Balakrishnan <email address hidden>
Subject: Re: [Question #159221]: is c4280 supported by hplip 3.11.1 ?
To: <email address hidden>
Date: Thursday, May 26, 2011, 10:25 PM

Your question #159221 on HPLIP changed:
https://answers.launchpad.net/hplip/+question/159221

    Status: Open => Answered

Ani Balakrishnan proposed the following answer:
Hi,

HP Photosmart c4280 All-in-one Printer is supported by HPLIP. Can you
please post the result of command 'hp-check -t'?

Better update your HPLIP to latest 3.11.5 also

Thanks and Regards
Ani Balakrishnan

--
If this answers your question, please go to the following page to let us
know that it is solved:
https://answers.launchpad.net/hplip/+question/159221/+confirm?answer_id=0

If you still need help, you can reply to this email or go to the
following page to enter your feedback:
https://answers.launchpad.net/hplip/+question/159221

You received this question notification because you asked the question.

Revision history for this message
goutam kodu (goutam-hplip) said : 		#3

Hi,

Please delete all the print queues present from system-config-printer or from http://localhost:631/printers/. And reboot your system and the printer . Configure your printer using "hp-setup" command and check if you can reproduce the same.

If its still reproduce, please provide us more debug information. To provide the same follow the below steps:

1.Open the file /etc/cups/cupsd.conf in write permissions.

$su -c "vim /etc/cups/cupsd.conf "
 Change LogLevel warn to LogLevel 15 and below that line add hpLogLevel 15.

2. Restart the cups

$su -c"/etc/init.d/cups restart"

3. Enter the hplip source folder and open the file io/hpmud/hpmudi.h and uncomment the line containing this
//#define HPMUD_DEBUG and save it.

4.Open the terminal and change directory to hplip_source_directory and run "make" and su -c "make install" .

5.make the log file empty
$su -c "cat /dev/null > /var/log/messages os syslog "

6. Send a print job or print a test page.

7 When you get the "Device communication error" or any error message . Copy the contents of log file in text file and attach me that file

$su -c "cat /var/log/syslog > debug.txt"

Attach or paste the contents of debug.txt file here.

Sorry for having you to do so much of work. Please let us know if you find any difficulty in obtaining the debug information.

Thanks & Regards,
Goutam Kodu

Revision history for this message
goutam kodu (goutam-hplip) said : 		#4

sorry , a typo mistake in Step 1.

*correction
 1.Open the file /etc/cups/cupsd.conf in write permissions.

$su -c "vim /etc/cups/cupsd.conf "
 Change LogLevel warn to LogLevel debug and below that line add hpLogLevel 15

Revision history for this message
John Asquith (jasquith) said : 		#5

I deleted and re-installed the printer and still have the same error.I din't know how to enable the write permissions.I'm new to Linux

                                       Thanks John

--- On Mon, 5/30/11, goutamkk <email address hidden> wrote:

From: goutamkk <email address hidden>
Subject: Re: [Question #159221]: is c4280 supported by hplip 3.11.1 ?
To: <email address hidden>
Date: Monday, May 30, 2011, 9:15 PM

Your question #159221 on HPLIP changed:
https://answers.launchpad.net/hplip/+question/159221

    Status: Open => Answered

goutamkk proposed the following answer:
Hi,

Please delete all the print queues present from system-config-printer
or from http://localhost:631/printers/. And reboot your system and the
printer . Configure your printer using "hp-setup" command and check if
you can reproduce the same.

If its still reproduce, please provide us more debug information. To
provide the same follow the below steps:

1.Open the file /etc/cups/cupsd.conf in write permissions.

$su -c "vim /etc/cups/cupsd.conf "
 Change LogLevel warn to LogLevel 15 and below that line add hpLogLevel 15.

2. Restart the cups

$su -c"/etc/init.d/cups restart"

3. Enter the hplip source folder and open the file io/hpmud/hpmudi.h and uncomment the line containing this
//#define HPMUD_DEBUG and save it.

4.Open the terminal and change directory to hplip_source_directory and
run "make" and su -c "make install" .

5.make the log file empty
$su -c "cat /dev/null > /var/log/messages os syslog "

6. Send a print job or print a test page.

7 When you get the "Device communication error" or any error message .
Copy the contents of log file in text file and attach me that file

$su -c "cat /var/log/syslog > debug.txt"

Attach or paste the contents of debug.txt file here.

Sorry for having you to do so much of work. Please let us know if you
find any difficulty in obtaining the debug information.

Thanks & Regards,
Goutam Kodu

--
If this answers your question, please go to the following page to let us
know that it is solved:
https://answers.launchpad.net/hplip/+question/159221/+confirm?answer_id=2

If you still need help, you can reply to this email or go to the
following page to enter your feedback:
https://answers.launchpad.net/hplip/+question/159221

You received this question notification because you asked the question.

Revision history for this message
goutam kodu (goutam-hplip) said : 		#6

Hi,

In my above post run the comands using sudo instead of su -c
like,

#sudo vim /etc/cups/cupsd.conf (this will open the file with write permissions)

Change LogLevel warn to LogLevel debug and below that line add hpLogLevel 15.

Thanks,
Goutam Kodu

Revision history for this message
John Asquith (jasquith) said : 		#7

Thanks for the help!I reloaded Ubuntu 10.04 and downloaded the updates and it works fine.I think hplips is missing support for that printer.

                                                  John

--- On Mon, 5/30/11, goutamkk <email address hidden> wrote:

From: goutamkk <email address hidden>
Subject: Re: [Question #159221]: is c4280 supported by hplip 3.11.1 ?
To: <email address hidden>
Date: Monday, May 30, 2011, 10:01 PM

Your question #159221 on HPLIP changed:
https://answers.launchpad.net/hplip/+question/159221

goutamkk proposed the following answer:
sorry , a typo mistake in Step 1.

*correction
 1.Open the file /etc/cups/cupsd.conf in write permissions.

$su -c "vim /etc/cups/cupsd.conf "
 Change LogLevel warn to LogLevel debug and below that line add hpLogLevel 15

--
If this answers your question, please go to the following page to let us
know that it is solved:
https://answers.launchpad.net/hplip/+question/159221/+confirm?answer_id=3

If you still need help, you can reply to this email or go to the
following page to enter your feedback:
https://answers.launchpad.net/hplip/+question/159221

You received this question notification because you asked the question.

Revision history for this message
John Asquith (jasquith) said : 		#8

Going to down level 10.04 fixed my problem.Thanks for the help.

                      John Asquith