Question #144001 “suddenly can't print” : Questions : HPLIP

Revision history for this message

Ani Balakrishnan (anib) said on 2011-02-04:

#1

Hi Steve,

Could you please post the result of 'hp-check -t' here so that I will try to help you?

Thanks and Regards
Ani Balakrishnan

Revision history for this message

Steve Lathan (splathan) said on 2011-02-04:

#2

Ani:

Here it is:

steve@steve-desktop:~$ hp-check -t

HP Linux Imaging and Printing System (ver. 3.10.2)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...
\
(hp-check:15505): atk-bridge-WARNING **: AT_SPI_REGISTRY was not started at session startup.

(hp-check:15505): atk-bridge-WARNING **: IOR not set.

(hp-check:15505): atk-bridge-WARNING **: Could not locate registry

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux steve-desktop 2.6.32-28-generic #55-Ubuntu SMP Mon Jan 10 21:21:01 UTC 2011 i686 GNU/Linux

Distribution:
ubuntu 10.04

Checking Python version...
OK, version 2.6.5 installed

Checking PyQt 4.x version...
OK, version 4.7.2 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.4.3
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
To install this dependency, execute this command:
sudo aptitude install --assume-yes xsane

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.10.2 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.10.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-doc/HTML
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.10.2rc1.9
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name =
working_dir = .
device_uri = "hp:/usb/Photosmart_C4400_series?serial=CN894HZ19M0557"

[commands]
scan = /usr/bin/simple-scan %SANE_URI%

[installation]
version = 3.10.2rc1.9
date_time = 02/03/2011 22:08:29

[settings]
systray_messages = 0
systray_visible = 0

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = true
type = 1

[polling]
enable = false
device_list =
interval = 5

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI                        Model
  -------------------------------- --------------------------
  hp:/usb/Photosmart_C4400_series? HP Photosmart C4400 series
  serial=CN894HZ19M0557

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Photosmart-C4400-series
-----------------------
Type: Printer
Device URI: hp:/usb/Photosmart_C4400_series?serial=CN894HZ19M0557
PPD: /etc/cups/ppd/Photosmart-C4400-series.ppd
PPD Description: HP Photosmart c4400 Series hpijs, 3.10.2
Printer status: printer Photosmart-C4400-series now printing Photosmart-C4400-series-0. enabled since Thu 03 Feb 2011 10:04:10 PM CST
Communication status: Good

Photosmart_C4400
----------------
Type: Printer
Device URI: hp:/usb/Photosmart_C4400_series?serial=CN894HZ19M0557
PPD: /etc/cups/ppd/Photosmart_C4400.ppd
PPD Description: HP Photosmart c4400 Series hpijs, 3.10.2
Printer status: printer Photosmart_C4400 is idle. enabled since Thu 03 Feb 2011 10:04:10 PM CST
Communication status: Good

Photosmart_C4400_2
------------------
Type: Printer
Device URI: hp:/usb/Photosmart_C4400_series?serial=CN894HZ19M0557
PPD: /etc/cups/ppd/Photosmart_C4400_2.ppd
PPD Description: HP Photosmart c4400 Series hpijs, 3.10.2
Printer status: printer Photosmart_C4400_2 is idle. enabled since Thu 03 Feb 2011 10:04:10 PM CST
Communication status: Good

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
'hpaio' in '/etc/sane.d/dll.d/hplip'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/usb/Photosmart_C4400_series?serial=CN894HZ19M0557' is a Hewlett-Packard Photosmart_C4400_series all-in-one

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x6c11 at 001:013:
    Device URI: hp:/usb/Photosmart_C4400_series?serial=CN894HZ19M0557
    Device node: /dev/bus/usb/001/013
    Mode: 0664

---------------
| USER GROUPS |
---------------

steve adm dialout cdrom plugdev lpadmin admin sambashare

error: User needs to be member of group 'lp' to enable print, scan & fax.
User member of group 'lpadmin'.

-----------
| SUMMARY |
-----------

error: 1 error or warning.

Summary of needed commands to run to satisfy missing dependencies:
sudo aptitude install --assume-yes xsane

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.
steve@steve-desktop:~$

--- On Thu, 2/3/11, Ani Balakrishnan <email address hidden> wrote:

From: Ani Balakrishnan <email address hidden>
Subject: Re: [Question #144001]: suddenly can't print
To: <email address hidden>
Date: Thursday, February 3, 2011, 9:08 PM

Your question #144001 on HPLIP changed:
https://answers.launchpad.net/hplip/+question/144001

Status: Open => Answered

Ani Balakrishnan proposed the following answer:
Hi Steve,

Could you please post the result of 'hp-check -t' here so that I will
try to help you?

Thanks and Regards
Ani Balakrishnan

--
If this answers your question, please go to the following page to let us
know that it is solved:
https://answers.launchpad.net/hplip/+question/144001/+confirm?answer_id=0

If you still need help, you can reply to this email or go to the
following page to enter your feedback:
https://answers.launchpad.net/hplip/+question/144001

You received this question notification because you are a direct
subscriber of the question.

Ani:

Here it is:

steve@steve-desktop:~$ hp-check -t

HP Linux Imaging and Printing System (ver. 3.10.2)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.                                    
2. Run-time check mode (-r or --run): Use this mode to determine if a distro    
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball   
has the proper dependencies installed to successfully run.                      
3. Both compile- and run-time check mode (-b or --both) (Default): This mode    
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...
\
(hp-check:15505): atk-bridge-WARNING **: AT_SPI_REGISTRY was not started at session startup.

(hp-check:15505): atk-bridge-WARNING **: IOR not set.

(hp-check:15505): atk-bridge-WARNING **: Could not locate registry
 
---------------
| SYSTEM INFO |
---------------