HPLIP

HPLIP says OK, but no print comes out

Asked by Keith Tynan

Help please!

ENVIRONMENT
I have an HPLJ1000 attached to a desktop running SUSE11.2.
This desktop is hard-wired to a Netgear 834N gateway and provides its printer to LAN members using SAMBA.
There is one Windows-Vista and one Windows-7 laptop on this LAN (both wireless).

PROBLEM
I can print from the SUSE desktop without any problem.
Whenever I try to print from either Windows laptop, the print seems to go OK form the source, then shows completed in the HPLIP Device Manager, without any print being delivered.

The following links give some details:
* Here's the Device Manager Status after a Windows print (no output): http://www.zen50505.zen.co.uk/HPLIP/20100402LaptopK-to-Medusa.png
* Here's my hp-check output (only 3 optional/runtime warnings): http://www.zen50505.zen.co.uk/HPLIP/hp-check.log-20100501

ATTEMPTED SOLUTION
All users are members of the 'lp' group.
I've tried setting /dev/bus/usb to 777 and root.lp ownership - but to no effect.

Regards,
Keith Tynan

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Revision history for this message
Keith Tynan (keith-tynan) said : 		#1

Here's a re-take (today) with some supporting log info (other details the same):

http://www.zen50505.zen.co.uk/HPLIP-20100506200140/20100506200140%20HPDeviceManager-CUPSStatusHistory.png
http://www.zen50505.zen.co.uk/HPLIP-20100506200140/20100506200140%20HPDeviceManager-PrinterControl.png
http://www.zen50505.zen.co.uk/HPLIP-20100506200140/20100506200140%20HPDeviceManager-Status.png
http://www.zen50505.zen.co.uk/HPLIP-20100506200140/20100506200140%20var_log_cups_access_log.png
http://www.zen50505.zen.co.uk/HPLIP-20100506200140/20100506200140%20var_log_cups_error_log.png
http://www.zen50505.zen.co.uk/HPLIP-20100506200140/20100506200140%20var_log_cups_page_log.png
http://www.zen50505.zen.co.uk/HPLIP-20100506200140/20100506200140%20var_log_messages.png

Revision history for this message
Launchpad Janitor (janitor) said : 		#2

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Revision history for this message
Keith Tynan (keith-tynan) said : 		#3

Problem still exists. Please set

Status: Expired => Open

Regards,

Keith Tynan (BRG)
http://www.zen50505.zen.co.uk/
'05 Ducati Multistrada 1000S DS 'Neppomuk'
'06 Aprilia RSV 1000 R Factory 'Nibelung'

On 22/05/10 08:41, Launchpad Janitor wrote:
> Your question #109804 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/109804
>
> Status: Open => Expired
>
> Launchpad Janitor expired the question:
> This question was expired because it remained in the 'Open' state
> without activity for the last 15 days.
>
>

Revision history for this message
Yashwant (yashwant-linux) said : 		#4

We have one feature in HPLIP, Auto refresh. HPLIP sends get printer status command to the printer after specific interval.
Please go to HP device manager ------> Configure --> Preference and see the settings.

I guess this the reason why when you are printing from windows and it is showing up in the HPLIP.

Please go to the HPLIP Preference and un-check "Enable device auto refresh" option.
Thanks for contacting the HPLIP

Revision history for this message
Keith Tynan (keith-tynan) said : 		#5

Yashwant,

I think perhaps you miss the point....?

Although what you suggest does indeed suppress the 'Started a print job', 'Print job completed' messages in the HP Device Manager Status tab, the print still fails to come out! I'm not particularly worried about seemingly redundant messages in Device Manager, I would just like my print to be delivered!

Could it be anything to do with the fact that drivers for the HPLJ1000 are not provided for either Vista-32 or W7-32 (according to the HP website)?

Revision history for this message
Keith Tynan (keith-tynan) said : 		#6

THREAD ABANDONED BY AUTHOR

Unable to resolve this, just got an HP LJ P1102w, which works perfectly from Windows 7 (32-bit) and Windows Vista (32-bit).
I haven't yet managed to get SuSE 11.2 to accept the USB connector for configuration with HPLIP, but that's for another thread...)

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