Could not understand duplicity version.

Asked by Nathan Parry

Backup failed notice with "Could not understand duplicity version."
Has been working for months before today.

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Déjà Dup Edit question
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Revision history for this message
Michael Terry (mterry) said :
#1

That usually means that duplicity can't even be run correctly. If you open a Terminal and type in "duplicity" does it look like it runs correctly (should print some help text)?

Revision history for this message
Nathan Parry (nath1) said :
#2

Hi Michael,

Thank you very much for getting back to me.

I did as you asked and got the following:

nath@nath-Inspiron-N5010:~$ duplicity
Command line error: Expected 2 args, got 0
Enter 'duplicity --help' for help screen.
nath@nath-Inspiron-N5010:~$

Thanks,

Nathan.

On 02/01/2024 23:15, Michael Terry wrote:
> Your question #708819 on Déjà Dup changed:
> https://answers.launchpad.net/deja-dup/+question/708819
>
> Status: Open => Needs information
>
> Michael Terry requested more information:
> That usually means that duplicity can't even be run correctly. If you
> open a Terminal and type in "duplicity" does it look like it runs
> correctly (should print some help text)?
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/deja-dup/+question/708819
>
> You received this question notification because you asked the question.

Revision history for this message
Michael Terry (mterry) said :
#3

OK that looks normal. How is Deja Dup installed? flatpak/snap/distro?

Revision history for this message
Nathan Parry (nath1) said :
#4

Hi.
Sorry, I do not understand that.
I am not very tech.

Sent from Proton Mail mobile

-------- Original Message --------
On 3 Jan 2024, 22:35, Michael Terry wrote:

> Your question #708819 on Déjà Dup changed: https://answers.launchpad.net/deja-dup/+question/708819 Status: Open => Needs information Michael Terry requested more information: OK that looks normal. How is Deja Dup installed? flatpak/snap/distro? -- To answer this request for more information, you can either reply to this email or enter your reply at the following page: https://answers.launchpad.net/deja-dup/+question/708819 You received this question notification because you asked the question.

Revision history for this message
Manfred Hampl (m-hampl) said :
#5

What output do you get when you run the commands (in a terminal window)

duplicity --version
which duplicity

Revision history for this message
Nathan Parry (nath1) said :
#6

0.8.12

Thanks.

On 04/01/2024 12:45, Manfred Hampl wrote:

> duplicity --version

Revision history for this message
Manfred Hampl (m-hampl) said :
#7

Which operating system are you running?

Revision history for this message
Nathan Parry (nath1) said :
#8

Ubuntu 20.04.6 LTS

On 04/01/2024 15:25, Manfred Hampl wrote:
> Your question #708819 on Déjà Dup changed:
> https://answers.launchpad.net/deja-dup/+question/708819
>
> Status: Open => Needs information
>
> Manfred Hampl requested more information:
> Which operating system are you running?
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/deja-dup/+question/708819
>
> You received this question notification because you asked the question.

Revision history for this message
Nathan Parry (nath1) said :
#9

Hi.

Please respond.

Thanks.

On 04/01/2024 15:25, Manfred Hampl wrote:
> Your question #708819 on Déjà Dup changed:
> https://answers.launchpad.net/deja-dup/+question/708819
>
> Status: Open => Needs information
>
> Manfred Hampl requested more information:
> Which operating system are you running?
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/deja-dup/+question/708819
>
> You received this question notification because you asked the question.

Revision history for this message
Manfred Hampl (m-hampl) said :
#10

For diagnostic purposes, what is the output of the following commands (to be executed in a terminal window)

uname -a
lsb_release -crid
apt policy deja-dup duplicity
which duplicity

Revision history for this message
Nathan Parry (nath1) said :
#11

nath@nath-Inspiron-N5010:~$ uname -a
Linux nath-Inspiron-N5010 5.15.0-91-generic #101~20.04.1-Ubuntu SMP Thu Nov 16 14:22:28 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux
nath@nath-Inspiron-N5010:~$ lsb_release -crid
Distributor ID: Ubuntu
Description: Ubuntu 20.04.6 LTS
Release: 20.04
Codename: focal
nath@nath-Inspiron-N5010:~$ apt policy deja-dup duplicity
deja-dup:
Installed: 40.7-0ubuntu2
Candidate: 40.7-0ubuntu2
Version table:
*** 40.7-0ubuntu2 500
500 http://gb.archive.ubuntu.com/ubuntu focal-updates/main amd64 Packages
100 /var/lib/dpkg/status
40.6-1ubuntu2 500
500 http://gb.archive.ubuntu.com/ubuntu focal/main amd64 Packages
duplicity:
Installed: 0.8.11.1612-1
Candidate: 0.8.11.1612-1
Version table:
*** 0.8.11.1612-1 500
500 http://gb.archive.ubuntu.com/ubuntu focal/main amd64 Packages
100 /var/lib/dpkg/status
nath@nath-Inspiron-N5010:~$ which duplicity
/usr/bin/duplicity
nath@nath-Inspiron-N5010:~$

On 25/01/2024 07:15, Manfred Hampl wrote:

> which duplicity

Revision history for this message
Nathan Parry (nath1) said :
#12

Hi, I am keen to get this problem sorted. Do you have an update on progress?

Thanks.

On 25/01/2024 19:50, Nathan Parry wrote:
> Your question #708819 on Déjà Dup changed:
> https://answers.launchpad.net/deja-dup/+question/708819
>
> Status: Needs information => Open
>
> You gave more information on the question:
> nath@nath-Inspiron-N5010:~$ uname -a
> Linux nath-Inspiron-N5010 5.15.0-91-generic #101~20.04.1-Ubuntu SMP Thu Nov 16 14:22:28 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux
> nath@nath-Inspiron-N5010:~$ lsb_release -crid
> Distributor ID: Ubuntu
> Description: Ubuntu 20.04.6 LTS
> Release: 20.04
> Codename: focal
> nath@nath-Inspiron-N5010:~$ apt policy deja-dup duplicity
> deja-dup:
> Installed: 40.7-0ubuntu2
> Candidate: 40.7-0ubuntu2
> Version table:
> *** 40.7-0ubuntu2 500
> 500 http://gb.archive.ubuntu.com/ubuntu focal-updates/main amd64 Packages
> 100 /var/lib/dpkg/status
> 40.6-1ubuntu2 500
> 500 http://gb.archive.ubuntu.com/ubuntu focal/main amd64 Packages
> duplicity:
> Installed: 0.8.11.1612-1
> Candidate: 0.8.11.1612-1
> Version table:
> *** 0.8.11.1612-1 500
> 500 http://gb.archive.ubuntu.com/ubuntu focal/main amd64 Packages
> 100 /var/lib/dpkg/status
> nath@nath-Inspiron-N5010:~$ which duplicity
> /usr/bin/duplicity
> nath@nath-Inspiron-N5010:~$
>
> On 25/01/2024 07:15, Manfred Hampl wrote:
>
>> which duplicity
> --
> You received this question notification because you asked the question.

Revision history for this message
Nathan Parry (nath1) said :
#13

Please reply!!

Sent with Proton Mail secure email.

On Wednesday, 31 January 2024 at 16:15, Nathan Parry <email address hidden> wrote:

> Your question #708819 on Déjà Dup changed:
> https://answers.launchpad.net/deja-dup/+question/708819
>
> You gave more information on the question:
> Hi, I am keen to get this problem sorted. Do you have an update on
> progress?
>
> Thanks.
>
> On 25/01/2024 19:50, Nathan Parry wrote:
>
> > Your question #708819 on Déjà Dup changed:
> > https://answers.launchpad.net/deja-dup/+question/708819
> >
> > Status: Needs information => Open
> >
> > You gave more information on the question:
> > nath@nath-Inspiron-N5010:~$ uname -a
> > Linux nath-Inspiron-N5010 5.15.0-91-generic #101~20.04.1-Ubuntu SMP Thu Nov 16 14:22:28 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux
> > nath@nath-Inspiron-N5010:~$ lsb_release -crid
> > Distributor ID: Ubuntu
> > Description: Ubuntu 20.04.6 LTS
> > Release: 20.04
> > Codename: focal
> > nath@nath-Inspiron-N5010:~$ apt policy deja-dup duplicity
> > deja-dup:
> > Installed: 40.7-0ubuntu2
> > Candidate: 40.7-0ubuntu2
> > Version table:
> > *** 40.7-0ubuntu2 500
> > 500 http://gb.archive.ubuntu.com/ubuntu focal-updates/main amd64 Packages
> > 100 /var/lib/dpkg/status
> > 40.6-1ubuntu2 500
> > 500 http://gb.archive.ubuntu.com/ubuntu focal/main amd64 Packages
> > duplicity:
> > Installed: 0.8.11.1612-1
> > Candidate: 0.8.11.1612-1
> > Version table:
> > *** 0.8.11.1612-1 500
> > 500 http://gb.archive.ubuntu.com/ubuntu focal/main amd64 Packages
> > 100 /var/lib/dpkg/status
> > nath@nath-Inspiron-N5010:~$ which duplicity
> > /usr/bin/duplicity
> > nath@nath-Inspiron-N5010:~$
> >
> > On 25/01/2024 07:15, Manfred Hampl wrote:
> >
> > > which duplicity
> > > --
> > > You received this question notification because you asked the question.
>
>
> --
> You received this question notification because you asked the question.

Revision history for this message
Michael Terry (mterry) said :
#14

I don't know how to help here - that error just means "we couldn't run duplicity for some reason" -- i.e. when we tried to run "duplicity --version" we got garbage or an error instead.

But you can run that command locally. So... I dunno.

I'd recommend installing the snap or flatpak version and see if that works - those versions bundle duplicity in so that you get less incompatibilities from odd system setups.

Can you help with this problem?

Provide an answer of your own, or ask Nathan Parry for more information if necessary.

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