Non-primary team email is blocking new account confirmation

Asked by Fran├žois Marier

I'm trying to create a new LP account (<email address hidden>) but I'm getting 1944canistellaunchpad5 and 1944carambolalaunchpad3 while attempting to confirm the email address.

Here's what wgrant had to say about it on #launchpad:

<wgrant> fmarier: That email address is currently a non-primary address for ~mahara-core, and SSO doesn't handle that case well. Do you want to remove the address from the team and create a new account for it?

<wgrant> fmarier: Teams aren't meant to have multiple addresses, but there was a bug fixed about a year ago that left some old email addresses around.

<wgrant> I suspect mahara-core may be a victim of that.
 We may need SQL to fix it up.

Question information

Language:
English Edit question
Status:
Solved
For:
Canonical SSO provider Edit question
Assignee:
[LEGACY] Canonical WebOps Edit question
Solved by:
Steve McInerney
Solved:
Last query:
Last reply:
Whiteboard:
assigning to ISD. aiui, we can't fix this as is.
Revision history for this message
William Grant (wgrant) said :
#1

The cleanup from bug #250103 was apparently incomplete. sinzui-approved SQL to fix this particular case at http://paste.ubuntu.com/600108/.

Revision history for this message
William Grant (wgrant) said :
#2

The Launchpad side of things has been cleaned up, but SSO is still broken (bug #772154). The email address needs to be removed from there too.

Revision history for this message
Launchpad PQM Bot (launchpad-pqm) said :
#3

An error was encountered:
Traceback (most recent call last):
  File "pqm/bin/pqm", line 82, in do_read_mode
  File "/home/pqm/pqm/pqm/__init__.py", line 75, in verify_sig
    raise PQMException(sender, "Failed to verify signature: %s" % e._value)
PQMException: 'Failed to verify signature: gpgv exited with error code 2'

Revision history for this message
Launchpad PQM Bot (launchpad-pqm) said :
#4

An error was encountered:
Traceback (most recent call last):
  File "pqm/bin/pqm", line 82, in do_read_mode
  File "/home/pqm/pqm/pqm/__init__.py", line 75, in verify_sig
    raise PQMException(sender, "Failed to verify signature: %s" % e._value)
PQMException: 'Failed to verify signature: gpgv exited with error code 2'

Revision history for this message
Launchpad PQM Bot (launchpad-pqm) said :
#5

An error was encountered:
Traceback (most recent call last):
  File "pqm/bin/pqm", line 82, in do_read_mode
  File "/home/pqm/pqm/pqm/__init__.py", line 75, in verify_sig
    raise PQMException(sender, "Failed to verify signature: %s" % e._value)
PQMException: 'Failed to verify signature: gpgv exited with error code 2'

Revision history for this message
Launchpad PQM Bot (launchpad-pqm) said :
#6

An error was encountered:
Traceback (most recent call last):
  File "pqm/bin/pqm", line 82, in do_read_mode
  File "/home/pqm/pqm/pqm/__init__.py", line 75, in verify_sig
    raise PQMException(sender, "Failed to verify signature: %s" % e._value)
PQMException: 'Failed to verify signature: gpgv exited with error code 2'

Revision history for this message
Launchpad PQM Bot (launchpad-pqm) said :
#7

An error was encountered:
Traceback (most recent call last):
  File "pqm/bin/pqm", line 82, in do_read_mode
  File "/home/pqm/pqm/pqm/__init__.py", line 75, in verify_sig
    raise PQMException(sender, "Failed to verify signature: %s" % e._value)
PQMException: 'Failed to verify signature: gpgv exited with error code 2'

Revision history for this message
Steve McInerney (spm) said :
#8

need bug solved

Revision history for this message
Best Steve McInerney (spm) said :
#9

Actually, we appear to have removed the incorrect address from SSO.
So believe this should now be solved.

Cheers!
- Steve

Revision history for this message
Mahara Bot (dev-mahara) said :
#10

I can confirm that it works.

Revision history for this message
Fran├žois Marier (fmarier) said :
#11

Thanks Steve McInerney, that solved my question.