[i855] display corruption after update

Bug #323264 reported by 123marra
8
Affects Status Importance Assigned to Milestone
xserver-xorg-video-intel (Ubuntu)
New
Undecided
Unassigned

Bug Description

Originally I have reported a Bug #321859, however, so far there were no solutions offered.

I reinstalled Ubuntu 8.10 without deleting the data and creating an extra free space on the original Ubuntu 8.10 disk. The new partitioning looks like this (please see the file attached "Partitioning of baby laptop.tif").

After installation I had the following kernels installed (please refer to the picture "new kernels.jpg").

I was trying to boot the computer from kernel Ubuntu 8.10, kernel 2.6.27-9-generic, which gave me an error (please refer to the picture attached "kernel 2.6.27-9-generic booting error.jpg").

After I rebooted from the kernel 2.6.27-7-generic there were no problems anymore. The computer works fine and the screen is back to normal.

So I assume that the problem is with the 2.6.27-9 kernel.

== Update ==

It isn't the kernel but the display driver. When you first install ubuntu you need lock the version of the xserver display driver. If you install the updates a new driver version will be installed which makes the screen go haywire.

Instructions (DO THIS BEFORE INSTALLING ANY UPDATES):
1. Go into Synaptic Package Manager
2. Search for: xserver-xorg-video-intel
3. Click Package --> Lock Version

Tags: corruption
Revision history for this message
123marra (sibaldtmarra) wrote :
Revision history for this message
123marra (sibaldtmarra) wrote :

new kernels.jpg

Revision history for this message
123marra (sibaldtmarra) wrote :

kernel 2.6.27-9-generic booting error.jpg

Revision history for this message
123marra (sibaldtmarra) wrote :

Sorry, I forgot to ask - I assume kernel 2.6.27-9 is the latest one which is currently receiving updates.

If I keep on using the kernel 2.6.27-7 then how I am going to get the updates?

What shall I do to fix the kernel 2.6.27-9 is I can't even boot the computer from it?

Hope to hearing from the Ubuntu team.

Thanks and regards

Revision history for this message
Leann Ogasawara (leannogasawara) wrote :

There is a newer 2.6.27-11 kernel, please test and let us know your results. Thanks.

Changed in linux:
status: New → Incomplete
Revision history for this message
123marra (sibaldtmarra) wrote :

Dear Leann,

After I reinstalled Linux (see my first post above) I was not downloading any automatic updates for a few days. Used kernel 2.6.27-7 and everything was OK. Did not try to boot from kernel 2.6.27-9 anymore as it was causing problems.

Today (07/02/2009) I downloaded 244 automatic updates (forgot I should not do it :)) and after restart indeed notices that I have one extra kernel - 2.6.27-11. It was causing the same problem, so the computer is unusable.

But the worst part is that the kernel 2.6.27-7 which was working perfectly after re-installation of Linux is now also screwed up! The same problem.

So I guess now empirically I can confirm that starting from kernel 2.6.27-9 there was some update to a video card of whatever it might be, which causes my monitor to corrupt. Maybe they forgot to include the driver for my monitor (as it is a pretty old Acer tablet PC of 10.4 inch), which is not standard.

I would appreciate your response. I hope the bug can be fixed, otherwise I will either sit without any updates at all or re-install Linux every time I run updates by mistake.

Thanks and regards.

Revision history for this message
Leann Ogasawara (leannogasawara) wrote :

You mention you still experience issues even if you boot back into the previously working 2.6.27-7 kernel, this would seem to then indicate that it was one of the other 244 updates you pulled in that is likely causing this regression and not the kernel. Seems related to xorg. Please attach your /var/log/Xorg.0.log .

Revision history for this message
123marra (sibaldtmarra) wrote :

Dear Leann,

Please see attached the log file.

Thanks a hope to hear from you soon.
Regards

Revision history for this message
doozel (y-admin-theryanfamily-info) wrote :

I have had the same problem. After a few clean installs I worked out the problem. It isn't the kernel but the display driver. When you first install ubuntu you need lock the version of the xserver display driver. If you install the updates a new driver version will be installed which makes the screen go haywire.

Instructions (DO THIS BEFORE INSTALLING ANY UPDATES):
1. Go into Synaptic Package Manager
2. Search for: xserver-xorg-video-intel
3. Click Package --> Lock Version

You can now install any other updates.

Revision history for this message
Leann Ogasawara (leannogasawara) wrote :

Reassigning to xserver-xorg-video-intel.

Changed in linux:
status: Incomplete → New
description: updated
Revision history for this message
Bryce Harrington (bryce) wrote : Re: display corruption after update

You said you had to lock the version of the xserver display driver. What version do you have to lock it to? I.e., which specific version carries the regression?

Revision history for this message
doozel (y-admin-theryanfamily-info) wrote :

The version I have locked it at is: 2:2.4.1-1ubuntu10

Bryce Harrington (bryce)
summary: - display corruption after update
+ [i855] display corruption after update
Bryce Harrington (bryce)
tags: added: corruption
Revision history for this message
Andres Mujica (andres.mujica) wrote :

moving to bug #350032 as is the same one

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